Service Team Member Visa Sponsorship Jobs in Iowa
Service team member visa sponsorship jobs in Iowa are available across the state's food manufacturing, hospitality, and retail sectors. Major employers like Tyson Foods, Casey's General Stores, and Hy-Vee operate extensively throughout Iowa, with hiring concentrated in Des Moines, Cedar Rapids, Davenport, and Sioux City.
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Get Access To All JobsINTRODUCTION
Come join our team! The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
Duties to include:
Patient Adherence Management:
- Manage refill services for select patient populations in accordance with department policies and procedures.
- Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
- Monitor and manage inventory activities related to patient prescription needs.
- Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
Enrollment of patients in specialty pharmacy services including:
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
Communication/Training:
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
Problem Resolution:
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
- Provide assistance to patients with billing and claim resolution issues.
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
Assists with evaluation and implementation of new policy and procedures:
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
Other duties as assigned:
- Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs
- Provide cross functional support to assist with troubleshooting claim payments
EDUCATION REQUIREMENTS:
- Completion of a Bachelor’s degree or equivalent combination of education and experience.
- Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
- Successful completion of the pharmacy technician certification exam within one year of the start of employment.
EXPERIENCE REQUIREMENTS:
- Previous experience (typically 6-12 months) in support or customer service.
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
DESIRED QUALIFICATIONS:
- Experience working in a complex hospital system is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
POSITION AND APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Eric Hardesty at eric-hardesty@uiowa.edu. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
ADDITIONAL INFORMATION
- Classification Title: Support Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
COMPENSATION
- Pay Level: 3A
CONTACT INFORMATION
- Organization: Healthcare
- Contact Name: Eric Hardesty
- Contact Email: eric-hardesty@uiowa.edu
INTRODUCTION
Come join our team! The Department of Pharmaceutical Care is seeking a full-time Pharmacy Support Services Specialist to join our Specialty Pharmacy team. The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position is located off the main campus at our ACT Building in Iowa City.
Duties to include:
Patient Adherence Management:
- Manage refill services for select patient populations in accordance with department policies and procedures.
- Communicate via phone and electronically with patients, pharmacist, providers and other health care team members regarding patient adherence issues.
- Monitor and manage inventory activities related to patient prescription needs.
- Provide accurate documentation of all patient interactions/assessments as required by accrediting agencies, payers and/or administration.
Enrollment of patients in specialty pharmacy services including:
- Communication with patient, pharmacist and/or provider to gather relevant demographic information, shipping and contact preferences.
- Provision of appropriate enrollment and contact information.
- Provides highest customer service experience for patients and providers.
Communication/Training:
- Understand the importance of effective business communication and maintaining professionalism in difficult situations.
- Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy practices.
Problem Resolution:
- Provide assistance with the resolution of shipment/delivery issues.
- Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve complex insurance issues.
- Provide assistance to patients with billing and claim resolution issues.
Provide documentation of all activities as required by accrediting agencies, payers and/or administration, including:
- Workload statistics (enrolled/active patients, mail outs, etc)
- Phone statistics
Assists with evaluation and implementation of new policy and procedures:
- Participate in piloting new workflows/procedures
- Assist with preparing training and orientation materials for new procedures
- Assist with training and orientation of staff to new procedures
- Assist with specialty pharmacy service equipment modifications, reorganization, and additions to implement new policy and procedure
Other duties as assigned:
- Provide cross functional support to assist with communication and enrollment of patients into copay/coinsurance assistance and grant programs
- Provide cross functional support to assist with troubleshooting claim payments
EDUCATION REQUIREMENTS:
- Completion of a Bachelor’s degree or equivalent combination of education and experience.
- Iowa Board of Pharmacy registration as Pharmacy Trainee required prior to commencement of employment.
- Successful completion of the pharmacy technician certification exam within one year of the start of employment.
EXPERIENCE REQUIREMENTS:
- Previous experience (typically 6-12 months) in support or customer service.
- Experience and proficiency with computer software applications (i.e. Microsoft Office Suite – Word, Excel, Outlook, PowerPoint) or comparable programs.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Self-motivated with initiative to seek out additional responsibilities and tasks along with generating suggestions for improving workflow.
- Effective verbal and written communication skills, active listening skills and the ability to maintain professionalism while handling difficult situations.
- Demonstrate effective problem-solving abilities and meets challenges with resourcefulness.
- Familiarity with medical terminology.
DESIRED QUALIFICATIONS:
- Experience working in a complex hospital system is highly desirable.
- Experience working in a collaborative team environment is desirable.
- Pharmacy experience is desirable.
- Knowledge of healthcare billing, experience working with insurance and/or federal and state assistance programs is desirable.
- Experience working with multiple technology platforms (i.e. Epic, GE) is desirable.
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) is desirable.
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
POSITION AND APPLICATION DETAILS:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Eric Hardesty at eric-hardesty@uiowa.edu. This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa. To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership. A work arrangement form will be required to be completed prior to the start of remote work. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
ADDITIONAL INFORMATION
- Classification Title: Support Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
COMPENSATION
- Pay Level: 3A
CONTACT INFORMATION
- Organization: Healthcare
- Contact Name: Eric Hardesty
- Contact Email: eric-hardesty@uiowa.edu
Service Team Member Job Roles in Iowa
See all 45+ Service Team Member Jobs in Iowa
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Search Service Team Member Jobs in IowaService Team Member Jobs in Iowa: Frequently Asked Questions
Which companies sponsor visas for service team members in Iowa?
Large Iowa-based employers with established HR infrastructure are the most consistent visa sponsors for service team member roles. Casey's General Stores, Hy-Vee, and Tyson Foods have significant Iowa footprints and documented histories of sponsoring work visas. National hospitality and retail chains operating in Iowa, such as Marriott-affiliated properties and large-format retailers, also sponsor international workers in service roles.
Which visa types are most common for service team member roles in Iowa?
H-2B visas are among the most common for seasonal or temporary service team member positions in Iowa, particularly in hospitality and food service. For permanent, full-time roles at larger employers, H-1B visa sponsorship is possible if the position meets specialty occupation requirements, though most front-line service roles qualify more readily under EB-3 for unskilled or semi-skilled workers through an employer-sponsored green card process.
Which cities in Iowa have the most service team member sponsorship jobs?
Des Moines concentrates the highest volume of service team member sponsorship opportunities in Iowa, driven by its growth in corporate hospitality, retail headquarters, and food distribution. Cedar Rapids and Davenport follow, supported by manufacturing and logistics sectors. Sioux City and Iowa City also produce sponsorship openings, the latter partly due to University of Iowa-related hospitality and campus service operations.
How to find service team member visa sponsorship jobs in Iowa?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for service team member roles in Iowa without manually screening hundreds of postings. On Migrate Mate, you can narrow results by state to focus on Iowa employers actively sponsoring international candidates for service team positions across retail, food service, and hospitality sectors.
Are there state-specific considerations for service team members seeking visa sponsorship in Iowa?
Iowa's economy leans heavily on food processing, agriculture-adjacent industries, and regional retail, which shapes the type of service roles that see international hiring. Employers sponsoring through H-2B or EB-3 must meet Department of Labor prevailing wage requirements specific to Iowa's regional wage determinations. Iowa does not have state-level immigration programs, so sponsorship depends entirely on federal visa categories and individual employer willingness.
What is the prevailing wage for sponsored service team member jobs in Iowa?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.