Service Team Member Visa Sponsorship Jobs in Ohio
Service team member roles in Ohio span hospitality, retail, and food service operations, with employers like Cedar Fair (Cedar Point in Sandusky), Marriott and Hilton properties in Columbus and Cleveland, and large restaurant groups actively hiring. Columbus, Cleveland, and Cincinnati are the primary hiring hubs, and some established operators have sponsored work visas for qualifying international candidates.
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Get Access To All JobsLocation:
4900 Tiedeman Road, Brooklyn Ohio
Job Summary
The Senior Client Service Associate (Sr. CSA) has responsibility for supporting Lead Institutional Advisors, Regional Consultants and Consultants while administrating an assigned book of institutional relationships. Provides high‑level client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues. Experienced in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services, with a strong focus on client satisfaction, relationship retention, and process improvement.
ESSENTIAL JOB FUNCTIONS
- Partner closely with a Lead Institutional Advisor/Regional Consultant/Consultant to service and oversee an assigned portfolio of institutional accounts, ensuring timely and accurate execution of client‑directed trades, transactions, and required financial reporting.
- Demonstrate strong working knowledge of institutional trust and custody client needs, IA product offerings, and operational processes, including account onboarding, asset collection, alternative assets, pension payment systems, and client and file system maintenance.
- Process daily cash transactions, including wire transfers, check preparation, cash movements, deposits, and the timely forwarding of client trading requests.
- Review and manage daily cash reports; prepare reports, correspondence, technical documentation, and support special projects as requested.
- Build and maintain effective relationships with clients and external service providers, including consultants, third‑party administrators, accountants, auditors, and outside RIAs.
- Read, interpret, and apply institutional trust and custody agreements and related documentation for administrative and fiduciary purposes.
- Mitigate risk by servicing assigned institutional relationships in compliance with KeyBank policies and procedures, as well as applicable regulatory and legal requirements.
- Demonstrate a strong client‑focused mindset and collaborative approach, leading by example in teamwork and service excellence for both clients and internal partners.
- Support clients with required reporting to government agencies, including the Department of Labor (DOL), Pension Benefit Guaranty Corporation (PBGC), and Internal Revenue Service (IRS).
- Identify process improvement opportunities in partnership with internal support teams, investment management, and other business units, and proactively recommend operational or investment solutions to IA clients.
- Provide backup support for other Client Service Associates and assigned Relationship Managers as needed.
REQUIRED QUALIFICATIONS
- Undergraduate degree in business-related field
- A minimum of 3 years industry experience working with corporate, non-profit, foundations, endowments, public fund and/or Taft Hartley clients in administrative capacity or other client service roles.
- Demonstrated strong client service skills.
- Securities processing and bank operations knowledge.
- Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.
- Strong PC skills, especially Excel, Word, Power Kofax PDF and PowerPoint.
PREFERRED QUALIFICATIONS
- Competence with trust/custody, pension, non-profit, alternative assets, general banking, operating fund, and charitable planning needs.
- Client consultation/advocate background.
- Securities processing and bank operations knowledge.
- Public speaking experience.
COMPETENCIES/SKILLS
- Personal effectiveness
- Communication
- Adaptability / Flexibility/Detail oriented
- Independent problem solving
- Decision making/Prioritizing
- Commitment to client service
REPORTING RELATIONSHIP
- This position reports to Team Lead Manager
- Mobile – Office 3 days and work from home 2 days
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $27.40 - $41.83 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/27/2026
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
LI-Hybrid
Location:
4900 Tiedeman Road, Brooklyn Ohio
Job Summary
The Senior Client Service Associate (Sr. CSA) has responsibility for supporting Lead Institutional Advisors, Regional Consultants and Consultants while administrating an assigned book of institutional relationships. Provides high‑level client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues. Experienced in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services, with a strong focus on client satisfaction, relationship retention, and process improvement.
ESSENTIAL JOB FUNCTIONS
- Partner closely with a Lead Institutional Advisor/Regional Consultant/Consultant to service and oversee an assigned portfolio of institutional accounts, ensuring timely and accurate execution of client‑directed trades, transactions, and required financial reporting.
- Demonstrate strong working knowledge of institutional trust and custody client needs, IA product offerings, and operational processes, including account onboarding, asset collection, alternative assets, pension payment systems, and client and file system maintenance.
- Process daily cash transactions, including wire transfers, check preparation, cash movements, deposits, and the timely forwarding of client trading requests.
- Review and manage daily cash reports; prepare reports, correspondence, technical documentation, and support special projects as requested.
- Build and maintain effective relationships with clients and external service providers, including consultants, third‑party administrators, accountants, auditors, and outside RIAs.
- Read, interpret, and apply institutional trust and custody agreements and related documentation for administrative and fiduciary purposes.
- Mitigate risk by servicing assigned institutional relationships in compliance with KeyBank policies and procedures, as well as applicable regulatory and legal requirements.
- Demonstrate a strong client‑focused mindset and collaborative approach, leading by example in teamwork and service excellence for both clients and internal partners.
- Support clients with required reporting to government agencies, including the Department of Labor (DOL), Pension Benefit Guaranty Corporation (PBGC), and Internal Revenue Service (IRS).
- Identify process improvement opportunities in partnership with internal support teams, investment management, and other business units, and proactively recommend operational or investment solutions to IA clients.
- Provide backup support for other Client Service Associates and assigned Relationship Managers as needed.
REQUIRED QUALIFICATIONS
- Undergraduate degree in business-related field
- A minimum of 3 years industry experience working with corporate, non-profit, foundations, endowments, public fund and/or Taft Hartley clients in administrative capacity or other client service roles.
- Demonstrated strong client service skills.
- Securities processing and bank operations knowledge.
- Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.
- Strong PC skills, especially Excel, Word, Power Kofax PDF and PowerPoint.
PREFERRED QUALIFICATIONS
- Competence with trust/custody, pension, non-profit, alternative assets, general banking, operating fund, and charitable planning needs.
- Client consultation/advocate background.
- Securities processing and bank operations knowledge.
- Public speaking experience.
COMPETENCIES/SKILLS
- Personal effectiveness
- Communication
- Adaptability / Flexibility/Detail oriented
- Independent problem solving
- Decision making/Prioritizing
- Commitment to client service
REPORTING RELATIONSHIP
- This position reports to Team Lead Manager
- Mobile – Office 3 days and work from home 2 days
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $27.40 - $41.83 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/27/2026
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
LI-Hybrid
Service Team Member Job Roles in Ohio
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Search Service Team Member Jobs in OhioService Team Member Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for service team members in Ohio?
Larger hospitality and food service operators are the most consistent sponsors. Cedar Fair's Cedar Point in Sandusky has historically used J-1 visa exchange visitor programs for seasonal service staff. Major hotel brands with full-service properties in Columbus, Cleveland, and Cincinnati, including Marriott and Hilton managed hotels, are among the employers with infrastructure to support work visa sponsorship for service roles.
Which visa types are most common for service team member roles in Ohio?
The J-1 exchange visitor visa is the most common pathway for international service team members in Ohio, particularly in seasonal hospitality at large attractions like Cedar Point. The H-2B visa covers temporary nonagricultural workers and applies to seasonal service roles. The H-1B visa is generally not applicable for standard service team member positions, as these roles typically do not require a specialty occupation degree.
Which cities in Ohio have the most service team member sponsorship jobs?
Columbus leads due to its size, large convention hotel presence, and growing restaurant industry. Cleveland follows, supported by its sports venues, Rock and Roll Hall of Fame tourism, and downtown hotel corridor. Sandusky stands out specifically for seasonal roles tied to Cedar Point. Cincinnati's Over-the-Rhine entertainment district and riverfront hotel properties also generate service team member hiring activity.
How to find service team member visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international job seekers and filters service team member roles in Ohio by visa sponsorship availability, so you are not sorting through positions that won't consider international candidates. Search for service team member jobs in Ohio on Migrate Mate to see current openings from employers who have indicated sponsorship willingness, and review each listing for the visa types supported before applying.
Are there state-specific considerations for service team member sponsorship jobs in Ohio?
Ohio's hospitality industry is heavily seasonal, particularly around Cedar Point and summer tourism in the Lake Erie region, which means many service roles are tied to J-1 or H-2B visa programs with fixed end dates rather than year-round employment. Columbus and Cleveland offer more stable, year-round positions. Employers using H-2B must file with the Department of Labor and are subject to prevailing wage requirements for the specific Ohio county where work is performed.
What is the prevailing wage for sponsored service team member jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.