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Job Overview

This position provides the Quality Assurance Manager and the Sr. Quality Assurance Engineers with data identifying emerging problems that are occurring at the customer mine sites. Along with the organized and documented data, a recommendation for further action and the recall of all necessary parts should be completed. Recommend, develop, organize, and obtain approval from the QA Manager for FC type - Field Campaigns, then present to Service Organization for implementation. Prepare and send failed parts to suppliers for analysis, then follow up with suppliers on weekly basis or more often until failure analysis and root cause is provided. This position is responsible for the investigation, analysis and plans to address the design, quality, performance and reliability issues for PMO manufactured products. This involves the reading and coding of 2000-3000 TSI, and 60-80 ETSI annually. The annual recall and follow up of all required failed parts (300 to 500 pieces) from throughout the world. The development and presentation for approval of FC type Field Campaigns (40-50 annually). The shipment and follow up of failed parts (200 – 400 pieces per year) to the suppliers for failure analysis and root cause. The shipment and follow up of failed parts (25 – 50 pieces per year) to a third-party laboratory for failure analysis and root cause.

Key Job Responsibilities

• Review and analyze all TSI and ETSI submitted in Peoria manufactured machines. Organize the data and present a recommended plan of future action.
• As a result of reading the TSI / ETSI, issue the recall and follow up on the return of failed returned parts.
• Develop and present for approval FC type Field Campaigns.
• Shipment and follow up of failed parts to suppliers and obtain supplier response.
• Shipment and follow up of failed parts to 3rd party laboratory.
• Participate as an active member of the CEC Committee reviewing all engineering design releases. Recommend prioritization and production effectiveness of QA countermeasures approving scrap and rework of old parts of production and spare parts inventory.
• Develop QA orders on to the factory for campaign and modification parts with the appropriate approval level signature.
• Assist in the implementation of IS14000, ISO9000 and other industry standards within KMS as a team member. This includes but is not limited to being an internal auditor.

Qualifications/Requirements

• Minimum of a BS degree in Engineering (electrical and/or mechanical) Experience in engineering, manufacturing, and/or service is a positive attribute.
• Knowledge of construction and mining equipment, Komatsu products are preferred.
• Prefer some knowledge of Quality Control and Quality Assurance practices and procedures and industry standards.
• Persuasive communication skills, as well as the ability to interface with all levels of employees.
• Excellent presentation and writing skills are a must.
• Strong analytical skills (economics and analysis).
• Strong organizational skills.

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $76,100 - $95,100. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.