Location:

11501 Outlook Street, Overland Park Kansas

Job Summary

The Financial Systems Analyst I is responsible for a variety of loan servicing activities including loading and de-converting loans, auditing ARM (Adjustable-Rate Mortgage) loans, processing ARM notices, and maintaining system data. The role involves project participation, ensuring alignment with business strategy, and supporting compliance with regulatory and internal policies. This position will also assist managers with new loan setup and loan research functions.

Essential Functions

- Perform system updates for loan transactions (assumptions, modifications, waivers, partial releases).
- Input loan data into servicing systems via manual entry or bulk upload.
- Conduct quality control audits on new loan setups and monitor accuracy.
- Audit ARM loans and scheduled vs. actual loan balances per procedures.
- Create and update ARM indices; process ARM notices.
- Collaborate with internal departments to resolve issues.
- Participate in and support project execution and compliance monitoring.
- Analyze data and provide reports on project progress and risk.
- Ensure accuracy of system-generated edits and correct errors.
- Assist with servicing acquisitions and warehouse portfolio services.
- Administer borrower/investor website access and troubleshoot issues.
- Conduct follow-ups to obtain missing documentation for loan setup.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree or equivalent experience in commercial real estate servicing (preferred)

Work Experience

5+ years of commercial real estate servicing experience (preferred)
Experience in at least two different areas of Loan Servicing & Asset Management or equivalent (required)
1+ years working with McCracken/Strategy loan servicing system (preferred)
Background in real estate law, accounting/auditing, finance, or commercial loan underwriting/servicing (preferred)

Skills

- Understanding of the principles and practices involved in evaluating the creditworthiness of commercial loan applicants and structuring loan terms accordingly.
- Ability to read, understand, and apply legal language found in loan agreements, contracts, and other financial documents.
- Proficiency in analyzing data, identifying trends, and solving complex problems using logical reasoning and quantitative methods.
- Experience working with financial software and systems used in loan servicing, accounting, and data management.
- Knowledge of the processes involved in managing loans post-origination, including payment processing, modifications, and compliance tracking.
- Understanding of banking regulations and compliance requirements related to loan servicing and financial reporting.
- Ability to manage or contribute to projects by organizing tasks, meeting deadlines, and ensuring alignment with business goals.
- Strong verbal and written communication abilities to effectively interact with internal teams, clients, and stakeholders.
- Focus on improving operational efficiency through structured workflows, documentation, and continuous improvement initiatives.
- Proficiency in Microsoft Word, Outlook, and Excel for documentation, analysis, and communication.
- Ability to identify, assess, and mitigate risks associated with loan servicing and financial operations.
- Skill in working effectively with cross-functional teams and stakeholders to achieve shared goals.
- Capacity to embrace change, learn new systems or processes quickly, and remain effective in a dynamic work environment.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

LI-Hybrid