Operations Manager Visa Sponsorship Jobs in Kentucky
Operations manager roles in Kentucky span logistics hubs like Louisville, manufacturing corridors in Lexington and Bowling Green, and healthcare networks anchored by major hospital systems. Employers including Amazon, UPS, Toyota, and Humana have sponsored operations management positions in the state. International candidates with relevant experience and a specialty occupation degree field can find active opportunities here.
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Get Access To All JobsINTRODUCTION
Maximus is currently hiring a Sr. Operations Manager to support our Kentucky Health Benefits Exchange team.
ROLE AND RESPONSIBILITIES
The Sr. Operations Manager will oversee workforce management operations and drive performance across a dynamic customer support environment. This leadership role will be responsible for forecasting, scheduling, real-time workforce optimization, and workforce analytics to ensure service level commitments are achieved.
The successful candidate will have a proven track record of leading and developing high-performing teams, leveraging technology and data to improve operational effectiveness, and partnering with cross-functional stakeholders to enhance staffing strategies and business processes.
This is a hybrid-remote position that requires residency in Frankfort, KY. Relocation assistance will be provided and requires work to be performed onsite as needed by the program.
This job is contingent upon contract award.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
MINIMUM QUALIFICATIONS
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business Administration or a related field.
- Strong ability to manage, mentor, and motivate teams.
- Experience with workforce management tools, CRM systems, and other relevant software.
HOME OFFICE REQUIREMENTS
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
COMPENSATION
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities - Participate in training programs, workshops, and conferences.
EEO STATEMENT
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
PAY TRANSPARENCY
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
ACCOMMODATIONS
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
INTRODUCTION
Maximus is currently hiring a Sr. Operations Manager to support our Kentucky Health Benefits Exchange team.
ROLE AND RESPONSIBILITIES
The Sr. Operations Manager will oversee workforce management operations and drive performance across a dynamic customer support environment. This leadership role will be responsible for forecasting, scheduling, real-time workforce optimization, and workforce analytics to ensure service level commitments are achieved.
The successful candidate will have a proven track record of leading and developing high-performing teams, leveraging technology and data to improve operational effectiveness, and partnering with cross-functional stakeholders to enhance staffing strategies and business processes.
This is a hybrid-remote position that requires residency in Frankfort, KY. Relocation assistance will be provided and requires work to be performed onsite as needed by the program.
This job is contingent upon contract award.
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
MINIMUM QUALIFICATIONS
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business Administration or a related field.
- Strong ability to manage, mentor, and motivate teams.
- Experience with workforce management tools, CRM systems, and other relevant software.
HOME OFFICE REQUIREMENTS
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
COMPENSATION
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities - Participate in training programs, workshops, and conferences.
EEO STATEMENT
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
PAY TRANSPARENCY
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
ACCOMMODATIONS
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Operations Manager Job Roles in Kentucky
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Search Operations Manager Jobs in KentuckyOperations Manager Jobs in Kentucky: Frequently Asked Questions
Which companies sponsor visas for operations managers in Kentucky?
Louisville-based logistics and e-commerce employers including UPS, Amazon, and Norton Healthcare have filed H-1B visa Labor Condition Applications for operations management roles in Kentucky. Toyota's manufacturing operations in Georgetown and Bowling Green, along with Humana's corporate functions in Louisville, represent additional sponsoring employers. Sponsorship decisions vary by role specifics, business need, and individual employer policy, so confirming directly with hiring teams is essential.
Which visa types are most common for operations manager roles in Kentucky?
The H-1B is the most frequently used visa category for operations manager positions in Kentucky. Eligibility depends on whether the specific role qualifies as a specialty occupation, typically requiring a bachelor's degree in a directly related field such as industrial engineering, supply chain management, or business operations. Candidates with Canadian or Mexican citizenship may also explore the TN visa under the USMCA professional worker category.
Which cities in Kentucky have the most operations manager sponsorship jobs?
Louisville accounts for the largest share of operations manager sponsorship activity in Kentucky, driven by its concentration of logistics, healthcare, and corporate headquarters. Lexington supports demand through healthcare systems and manufacturing operations, while Bowling Green benefits from automotive manufacturing anchored by General Motors and the broader supplier network in that corridor. Smaller industrial centers like Elizabethtown and Shepherdsville also generate periodic openings.
How to find operations manager visa sponsorship jobs in Kentucky?
Migrate Mate filters job listings specifically for roles where employers have indicated visa sponsorship availability, making it easier to identify operations manager openings in Kentucky without sorting through positions that don't support international candidates. You can narrow results by state and job category to surface relevant roles across Louisville, Lexington, and other Kentucky markets. Creating a profile also helps match your background to active sponsoring employers in your field.
Are there state-specific or role-specific considerations for operations managers seeking sponsorship in Kentucky?
Kentucky's economy is heavily weighted toward logistics, automotive manufacturing, and healthcare, which shapes the types of operations manager roles that regularly appear with sponsorship. Because H-1B approval for these positions depends on demonstrating specialty occupation status, roles requiring broad general management skills can face more scrutiny than those tied to a specific technical discipline. Employers in Kentucky's manufacturing sector often prefer candidates with engineering or industrial management backgrounds for that reason.
What is the prevailing wage for sponsored operations manager jobs in Kentucky?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.