Operations Technician Visa Sponsorship Jobs in Maryland
Operations technician roles in Maryland are concentrated around the state's defense, biotech, and utilities sectors, with major employers like Northrop Grumman, Leidos, and BGE actively hiring in the Baltimore metro and suburban Washington corridors. International candidates pursuing visa sponsorship will find the strongest opportunities in facilities-heavy industries anchored across Anne Arundel, Montgomery, and Baltimore counties.
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Get Access To All JobsINTRODUCTION
We are seeking an experienced and dynamic Vice President – Director responsible for AI Operations, Incident Management, Problem Management and Level 2 Application Support. This senior leader will be accountable for the strategy, execution, and continuous improvement of enterprise Incident Management, Problem Management, and Level 2 Application Support capabilities with a desired outcome of minimizing incidents and maximizing service availability.
The ideal candidate will possess a strong technology operational leadership background and a passion for building modern, proactive operations organizations that leverage automation, observability, artificial intelligence, and data-driven decision-making.
This leader will drive the transformation from reactive support models toward predictive and preventative operations through the adoption of AI Ops, intelligent automation, and continuous service improvement practices.
This role will partner closely with Engineering, Infrastructure, Architecture, Cybersecurity, Product, and Business stakeholders to improve operational resilience, reduce customer-impacting incidents, accelerate restoration times, eliminate recurring issues, and enhance the overall customer and team member experience.
Responsibilities
Develop Strategy and Vision
- Define and execute the enterprise strategy and roadmap for Incident Management, Problem Management, and Level 2 Application Support.
- Establish a long-term vision for operational excellence, resiliency, service restoration, and issue prevention.
- Develop and maintain organizational goals, key performance indicators (KPIs), and operational maturity targets.
- Ensure alignment between operational priorities, business objectives, customer experience goals and technology strategy.
Lead Incident Management
- Provide executive leadership and governance for major incident management across the enterprise.
- Establish and continuously improve incident response processes, escalation procedures, communication standards, and operational playbooks.
- Ensure rapid and effective coordination across Technology teams during critical incidents.
- Drive improvements in Mean Time to Detect (MTTD), Mean Time to Restore Service (MTTR), customer impact measurement, and incident communications.
- Partner with Observability, Monitoring, Infrastructure, and Application teams to improve detection, diagnosis, and recovery capabilities.
- Lead executive communications during significant customer or business impacting events.
Lead Problem Management and Continuous Improvement
- Own the enterprise Problem Management practice and associated governance.
- Establish rigorous root cause analysis standards and ensure corrective actions are identified, prioritized, and completed.
- Analyze operational trends, recurring incidents, and systemic risks to identify opportunities for stability improvements.
- Drive initiatives that eliminate recurring issues, reduce operational toil, and improve overall platform reliability.
- Develop reporting and executive dashboards that measure problem trends and remediation effectiveness.
- Foster a blameless culture focused on prevention rather than reaction.
Lead Level 2 Application Support
- Provide leadership for Level 2 Application Support teams responsible for diagnosing, troubleshooting, and restoring application services.
- Establish support models, staffing strategies, and operational procedures aligned to business priorities and customer outcomes.
- Ensure Standard Operating Procedures (SOPs), knowledge articles, runbooks, and troubleshooting guides remain current and effective.
- Partner closely with Level 3 Engineering teams to improve supportability, logging, instrumentation, diagnostics, and operational readiness.
- Ensure support teams are prepared to support new technologies, platforms, and application releases.
- Drive consistency and excellence across all application support functions.
Advance AI Ops and Intelligent Automation
- Develop and execute an enterprise AI Ops strategy that transforms incident detection, diagnosis, correlation, prediction, and remediation.
- Leverage machine learning, event correlation, predictive analytics, and automation technologies to identify operational issues before customer impact occurs.
- Drive adoption of intelligent alerting, automated triage, automated root cause identification, and self-healing capabilities.
- Partner with Observability, Engineering, and Data teams to build operational intelligence platforms that reduce noise, improve signal quality, and accelerate resolution.
- Identify opportunities to automate repetitive support, incident response, and problem management activities through workflows, orchestration, scripting, and AI-enabled solutions.
- Establish measurable targets for automation adoption, operational efficiency, incident reduction, and support productivity improvements.
- Continuously evaluate emerging AI, automation, and operational technologies to enhance operational resilience and effectiveness.
Collaboration and Stakeholder Engagement
- Build strong partnerships across Engineering, Infrastructure, Architecture, Cybersecurity, Product, Risk, Compliance and Operations organizations.
- Influence operational priorities and investment decisions through data-driven recommendations.
- Lead governance forums focused on operational stability, incident trends, problem remediation, and service performance.
- Present operational performance, risk assessments, and strategic recommendations to senior executives and stakeholders.
- Serve as a champion for operational excellence and customer-centric decision making throughout the organization.
Team Leadership and Organizational Development
- Lead, develop, and mentor leaders and teams responsible for Incident Management, Problem Management, and Level 2 Application Support.
- Build a high-performing organization focused on accountability, innovation, operational rigor, and continuous learning.
- Foster an environment that encourages collaboration, ownership, and professional development.
- Develop succession plans and talent strategies to ensure long-term organizational effectiveness.
- Promote a culture of continuous improvement, automation, and operational excellence.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree preferred.
- 10+ years of progressive experience within Technology organizations supporting large-scale enterprise environments.
- 7+ years of leadership experience managing operational support, incident management, site reliability, production operations, or related functions.
- Extensive experience leading enterprise Incident Management and Problem Management programs.
- Demonstrated experience managing large-scale, customer-impacting incidents and operational recovery efforts.
- Strong understanding of application architectures, cloud platforms, infrastructure technologies, and distributed systems.
- Experience with observability, monitoring, event management, and operational intelligence platforms.
- Proven experience implementing automation, orchestration, or AI-driven operational solutions.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, facilitation, and executive presentation skills.
- Proven ability to influence and lead cross-functional teams in complex enterprise environments.
- Experience establishing operational metrics, KPIs, SLOs, and continuous improvement programs.
- Ability to balance strategic leadership with operational execution.
Preferred Qualifications
- Experience with AI Ops platforms
- Experience with observability and monitoring platforms such as Grafana, Elastic, OpenTelemetry, BigPanda, OpsRamp, or similar technologies.
- Experience within highly regulated industries such as financial services.
- Knowledge of cloud platforms including AWS, Azure, or Google Cloud Platform.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Target base salary range is $180K-$210K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
INTRODUCTION
We are seeking an experienced and dynamic Vice President – Director responsible for AI Operations, Incident Management, Problem Management and Level 2 Application Support. This senior leader will be accountable for the strategy, execution, and continuous improvement of enterprise Incident Management, Problem Management, and Level 2 Application Support capabilities with a desired outcome of minimizing incidents and maximizing service availability.
The ideal candidate will possess a strong technology operational leadership background and a passion for building modern, proactive operations organizations that leverage automation, observability, artificial intelligence, and data-driven decision-making.
This leader will drive the transformation from reactive support models toward predictive and preventative operations through the adoption of AI Ops, intelligent automation, and continuous service improvement practices.
This role will partner closely with Engineering, Infrastructure, Architecture, Cybersecurity, Product, and Business stakeholders to improve operational resilience, reduce customer-impacting incidents, accelerate restoration times, eliminate recurring issues, and enhance the overall customer and team member experience.
Responsibilities
Develop Strategy and Vision
- Define and execute the enterprise strategy and roadmap for Incident Management, Problem Management, and Level 2 Application Support.
- Establish a long-term vision for operational excellence, resiliency, service restoration, and issue prevention.
- Develop and maintain organizational goals, key performance indicators (KPIs), and operational maturity targets.
- Ensure alignment between operational priorities, business objectives, customer experience goals and technology strategy.
Lead Incident Management
- Provide executive leadership and governance for major incident management across the enterprise.
- Establish and continuously improve incident response processes, escalation procedures, communication standards, and operational playbooks.
- Ensure rapid and effective coordination across Technology teams during critical incidents.
- Drive improvements in Mean Time to Detect (MTTD), Mean Time to Restore Service (MTTR), customer impact measurement, and incident communications.
- Partner with Observability, Monitoring, Infrastructure, and Application teams to improve detection, diagnosis, and recovery capabilities.
- Lead executive communications during significant customer or business impacting events.
Lead Problem Management and Continuous Improvement
- Own the enterprise Problem Management practice and associated governance.
- Establish rigorous root cause analysis standards and ensure corrective actions are identified, prioritized, and completed.
- Analyze operational trends, recurring incidents, and systemic risks to identify opportunities for stability improvements.
- Drive initiatives that eliminate recurring issues, reduce operational toil, and improve overall platform reliability.
- Develop reporting and executive dashboards that measure problem trends and remediation effectiveness.
- Foster a blameless culture focused on prevention rather than reaction.
Lead Level 2 Application Support
- Provide leadership for Level 2 Application Support teams responsible for diagnosing, troubleshooting, and restoring application services.
- Establish support models, staffing strategies, and operational procedures aligned to business priorities and customer outcomes.
- Ensure Standard Operating Procedures (SOPs), knowledge articles, runbooks, and troubleshooting guides remain current and effective.
- Partner closely with Level 3 Engineering teams to improve supportability, logging, instrumentation, diagnostics, and operational readiness.
- Ensure support teams are prepared to support new technologies, platforms, and application releases.
- Drive consistency and excellence across all application support functions.
Advance AI Ops and Intelligent Automation
- Develop and execute an enterprise AI Ops strategy that transforms incident detection, diagnosis, correlation, prediction, and remediation.
- Leverage machine learning, event correlation, predictive analytics, and automation technologies to identify operational issues before customer impact occurs.
- Drive adoption of intelligent alerting, automated triage, automated root cause identification, and self-healing capabilities.
- Partner with Observability, Engineering, and Data teams to build operational intelligence platforms that reduce noise, improve signal quality, and accelerate resolution.
- Identify opportunities to automate repetitive support, incident response, and problem management activities through workflows, orchestration, scripting, and AI-enabled solutions.
- Establish measurable targets for automation adoption, operational efficiency, incident reduction, and support productivity improvements.
- Continuously evaluate emerging AI, automation, and operational technologies to enhance operational resilience and effectiveness.
Collaboration and Stakeholder Engagement
- Build strong partnerships across Engineering, Infrastructure, Architecture, Cybersecurity, Product, Risk, Compliance and Operations organizations.
- Influence operational priorities and investment decisions through data-driven recommendations.
- Lead governance forums focused on operational stability, incident trends, problem remediation, and service performance.
- Present operational performance, risk assessments, and strategic recommendations to senior executives and stakeholders.
- Serve as a champion for operational excellence and customer-centric decision making throughout the organization.
Team Leadership and Organizational Development
- Lead, develop, and mentor leaders and teams responsible for Incident Management, Problem Management, and Level 2 Application Support.
- Build a high-performing organization focused on accountability, innovation, operational rigor, and continuous learning.
- Foster an environment that encourages collaboration, ownership, and professional development.
- Develop succession plans and talent strategies to ensure long-term organizational effectiveness.
- Promote a culture of continuous improvement, automation, and operational excellence.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree preferred.
- 10+ years of progressive experience within Technology organizations supporting large-scale enterprise environments.
- 7+ years of leadership experience managing operational support, incident management, site reliability, production operations, or related functions.
- Extensive experience leading enterprise Incident Management and Problem Management programs.
- Demonstrated experience managing large-scale, customer-impacting incidents and operational recovery efforts.
- Strong understanding of application architectures, cloud platforms, infrastructure technologies, and distributed systems.
- Experience with observability, monitoring, event management, and operational intelligence platforms.
- Proven experience implementing automation, orchestration, or AI-driven operational solutions.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, facilitation, and executive presentation skills.
- Proven ability to influence and lead cross-functional teams in complex enterprise environments.
- Experience establishing operational metrics, KPIs, SLOs, and continuous improvement programs.
- Ability to balance strategic leadership with operational execution.
Preferred Qualifications
- Experience with AI Ops platforms
- Experience with observability and monitoring platforms such as Grafana, Elastic, OpenTelemetry, BigPanda, OpsRamp, or similar technologies.
- Experience within highly regulated industries such as financial services.
- Knowledge of cloud platforms including AWS, Azure, or Google Cloud Platform.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Target base salary range is $180K-$210K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Operations Technician Job Roles in Maryland
See all 57+ Operations Technician Jobs in Maryland
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Search Operations Technician Jobs in MarylandOperations Technician Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for operations technicians in Maryland?
Defense contractors and government services firms lead sponsorship activity in Maryland, including Northrop Grumman, Leidos, SAIC, and Booz Allen Hamilton, primarily around the Baltimore-Washington corridor. Utilities companies like Exelon and BGE also hire operations technicians and have sponsored H-1B visa and other work visas. Biotech and life sciences employers in the I-270 corridor, such as AstraZeneca and MedImmune, represent another active sponsorship segment for this role.
Which visa types are most common for operations technician roles in Maryland?
The H-1B is the most common visa for operations technicians in Maryland, particularly for roles requiring a bachelor's degree in engineering, information technology, or a related technical field. TN visas are an option for Canadian and Mexican nationals in qualifying engineering-adjacent roles. Candidates already holding OPT or STEM OPT authorization are often able to begin work before an H-1B petition is approved, which many Maryland employers accommodate.
Which cities in Maryland have the most operations technician sponsorship jobs?
Baltimore and its surrounding counties, including Anne Arundel and Baltimore County, account for the largest share of operations technician postings given the concentration of defense, utilities, and healthcare employers. The Montgomery County and Prince George's County areas near Washington, D.C., are also active, driven by federal contractor campuses. Smaller but notable clusters exist in Frederick and Rockville, where biotech and life sciences facilities operate.
How to find operations technician visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically for roles where employers have a documented history of visa sponsorship, making it easier to focus on operations technician positions in Maryland without sifting through listings that won't support an international hire. You can narrow results by location and role type to target employers in the Baltimore metro, Montgomery County, or the I-270 biotech corridor. Creating a profile on Migrate Mate also surfaces relevant new postings as they appear.
Are there state-specific considerations for operations technician visa sponsorship in Maryland?
Maryland's high concentration of federal contracts means many operations technician roles require security clearances, which can complicate or delay sponsorship for candidates on temporary visas since clearances typically require U.S. citizenship or permanent residency. Employers in non-clearance sectors, such as utilities, biotech, and commercial facilities, generally face fewer restrictions. Prevailing wage requirements under the H-1B program apply statewide, and the Baltimore-Washington metro is classified as a high-cost labor market, which influences the wage levels employers must certify.
What is the prevailing wage for sponsored operations technician jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.