Sales Operations Manager Visa Sponsorship Jobs in Maryland
Sales operations manager roles in Maryland are concentrated around the Baltimore metro and the I-270 technology corridor, with major employers including Leidos, Booz Allen Hamilton, Northrop Grumman, and T. Rowe Price actively hiring. The state's blend of federal contracting, cybersecurity, and financial services firms creates consistent demand for international candidates with analytical and revenue operations expertise.
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Get Access To All JobsINTRODUCTION
We are seeking an experienced and dynamic Vice President – Director responsible for AI Operations, Incident Management, Problem Management and Level 2 Application Support. This senior leader will be accountable for the strategy, execution, and continuous improvement of enterprise Incident Management, Problem Management, and Level 2 Application Support capabilities with a desired outcome of minimizing incidents and maximizing service availability.
The ideal candidate will possess a strong technology operational leadership background and a passion for building modern, proactive operations organizations that leverage automation, observability, artificial intelligence, and data-driven decision-making.
This leader will drive the transformation from reactive support models toward predictive and preventative operations through the adoption of AI Ops, intelligent automation, and continuous service improvement practices.
This role will partner closely with Engineering, Infrastructure, Architecture, Cybersecurity, Product, and Business stakeholders to improve operational resilience, reduce customer-impacting incidents, accelerate restoration times, eliminate recurring issues, and enhance the overall customer and team member experience.
Responsibilities
Develop Strategy and Vision
- Define and execute the enterprise strategy and roadmap for Incident Management, Problem Management, and Level 2 Application Support.
- Establish a long-term vision for operational excellence, resiliency, service restoration, and issue prevention.
- Develop and maintain organizational goals, key performance indicators (KPIs), and operational maturity targets.
- Ensure alignment between operational priorities, business objectives, customer experience goals and technology strategy.
Lead Incident Management
- Provide executive leadership and governance for major incident management across the enterprise.
- Establish and continuously improve incident response processes, escalation procedures, communication standards, and operational playbooks.
- Ensure rapid and effective coordination across Technology teams during critical incidents.
- Drive improvements in Mean Time to Detect (MTTD), Mean Time to Restore Service (MTTR), customer impact measurement, and incident communications.
- Partner with Observability, Monitoring, Infrastructure, and Application teams to improve detection, diagnosis, and recovery capabilities.
- Lead executive communications during significant customer or business impacting events.
Lead Problem Management and Continuous Improvement
- Own the enterprise Problem Management practice and associated governance.
- Establish rigorous root cause analysis standards and ensure corrective actions are identified, prioritized, and completed.
- Analyze operational trends, recurring incidents, and systemic risks to identify opportunities for stability improvements.
- Drive initiatives that eliminate recurring issues, reduce operational toil, and improve overall platform reliability.
- Develop reporting and executive dashboards that measure problem trends and remediation effectiveness.
- Foster a blameless culture focused on prevention rather than reaction.
Lead Level 2 Application Support
- Provide leadership for Level 2 Application Support teams responsible for diagnosing, troubleshooting, and restoring application services.
- Establish support models, staffing strategies, and operational procedures aligned to business priorities and customer outcomes.
- Ensure Standard Operating Procedures (SOPs), knowledge articles, runbooks, and troubleshooting guides remain current and effective.
- Partner closely with Level 3 Engineering teams to improve supportability, logging, instrumentation, diagnostics, and operational readiness.
- Ensure support teams are prepared to support new technologies, platforms, and application releases.
- Drive consistency and excellence across all application support functions.
Advance AI Ops and Intelligent Automation
- Develop and execute an enterprise AI Ops strategy that transforms incident detection, diagnosis, correlation, prediction, and remediation.
- Leverage machine learning, event correlation, predictive analytics, and automation technologies to identify operational issues before customer impact occurs.
- Drive adoption of intelligent alerting, automated triage, automated root cause identification, and self-healing capabilities.
- Partner with Observability, Engineering, and Data teams to build operational intelligence platforms that reduce noise, improve signal quality, and accelerate resolution.
- Identify opportunities to automate repetitive support, incident response, and problem management activities through workflows, orchestration, scripting, and AI-enabled solutions.
- Establish measurable targets for automation adoption, operational efficiency, incident reduction, and support productivity improvements.
- Continuously evaluate emerging AI, automation, and operational technologies to enhance operational resilience and effectiveness.
Collaboration and Stakeholder Engagement
- Build strong partnerships across Engineering, Infrastructure, Architecture, Cybersecurity, Product, Risk, Compliance and Operations organizations.
- Influence operational priorities and investment decisions through data-driven recommendations.
- Lead governance forums focused on operational stability, incident trends, problem remediation, and service performance.
- Present operational performance, risk assessments, and strategic recommendations to senior executives and stakeholders.
- Serve as a champion for operational excellence and customer-centric decision making throughout the organization.
Team Leadership and Organizational Development
- Lead, develop, and mentor leaders and teams responsible for Incident Management, Problem Management, and Level 2 Application Support.
- Build a high-performing organization focused on accountability, innovation, operational rigor, and continuous learning.
- Foster an environment that encourages collaboration, ownership, and professional development.
- Develop succession plans and talent strategies to ensure long-term organizational effectiveness.
- Promote a culture of continuous improvement, automation, and operational excellence.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree preferred.
- 10+ years of progressive experience within Technology organizations supporting large-scale enterprise environments.
- 7+ years of leadership experience managing operational support, incident management, site reliability, production operations, or related functions.
- Extensive experience leading enterprise Incident Management and Problem Management programs.
- Demonstrated experience managing large-scale, customer-impacting incidents and operational recovery efforts.
- Strong understanding of application architectures, cloud platforms, infrastructure technologies, and distributed systems.
- Experience with observability, monitoring, event management, and operational intelligence platforms.
- Proven experience implementing automation, orchestration, or AI-driven operational solutions.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, facilitation, and executive presentation skills.
- Proven ability to influence and lead cross-functional teams in complex enterprise environments.
- Experience establishing operational metrics, KPIs, SLOs, and continuous improvement programs.
- Ability to balance strategic leadership with operational execution.
Preferred Qualifications
- Experience with AI Ops platforms
- Experience with observability and monitoring platforms such as Grafana, Elastic, OpenTelemetry, BigPanda, OpsRamp, or similar technologies.
- Experience within highly regulated industries such as financial services.
- Knowledge of cloud platforms including AWS, Azure, or Google Cloud Platform.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Target base salary range is $180K-$210K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
INTRODUCTION
We are seeking an experienced and dynamic Vice President – Director responsible for AI Operations, Incident Management, Problem Management and Level 2 Application Support. This senior leader will be accountable for the strategy, execution, and continuous improvement of enterprise Incident Management, Problem Management, and Level 2 Application Support capabilities with a desired outcome of minimizing incidents and maximizing service availability.
The ideal candidate will possess a strong technology operational leadership background and a passion for building modern, proactive operations organizations that leverage automation, observability, artificial intelligence, and data-driven decision-making.
This leader will drive the transformation from reactive support models toward predictive and preventative operations through the adoption of AI Ops, intelligent automation, and continuous service improvement practices.
This role will partner closely with Engineering, Infrastructure, Architecture, Cybersecurity, Product, and Business stakeholders to improve operational resilience, reduce customer-impacting incidents, accelerate restoration times, eliminate recurring issues, and enhance the overall customer and team member experience.
Responsibilities
Develop Strategy and Vision
- Define and execute the enterprise strategy and roadmap for Incident Management, Problem Management, and Level 2 Application Support.
- Establish a long-term vision for operational excellence, resiliency, service restoration, and issue prevention.
- Develop and maintain organizational goals, key performance indicators (KPIs), and operational maturity targets.
- Ensure alignment between operational priorities, business objectives, customer experience goals and technology strategy.
Lead Incident Management
- Provide executive leadership and governance for major incident management across the enterprise.
- Establish and continuously improve incident response processes, escalation procedures, communication standards, and operational playbooks.
- Ensure rapid and effective coordination across Technology teams during critical incidents.
- Drive improvements in Mean Time to Detect (MTTD), Mean Time to Restore Service (MTTR), customer impact measurement, and incident communications.
- Partner with Observability, Monitoring, Infrastructure, and Application teams to improve detection, diagnosis, and recovery capabilities.
- Lead executive communications during significant customer or business impacting events.
Lead Problem Management and Continuous Improvement
- Own the enterprise Problem Management practice and associated governance.
- Establish rigorous root cause analysis standards and ensure corrective actions are identified, prioritized, and completed.
- Analyze operational trends, recurring incidents, and systemic risks to identify opportunities for stability improvements.
- Drive initiatives that eliminate recurring issues, reduce operational toil, and improve overall platform reliability.
- Develop reporting and executive dashboards that measure problem trends and remediation effectiveness.
- Foster a blameless culture focused on prevention rather than reaction.
Lead Level 2 Application Support
- Provide leadership for Level 2 Application Support teams responsible for diagnosing, troubleshooting, and restoring application services.
- Establish support models, staffing strategies, and operational procedures aligned to business priorities and customer outcomes.
- Ensure Standard Operating Procedures (SOPs), knowledge articles, runbooks, and troubleshooting guides remain current and effective.
- Partner closely with Level 3 Engineering teams to improve supportability, logging, instrumentation, diagnostics, and operational readiness.
- Ensure support teams are prepared to support new technologies, platforms, and application releases.
- Drive consistency and excellence across all application support functions.
Advance AI Ops and Intelligent Automation
- Develop and execute an enterprise AI Ops strategy that transforms incident detection, diagnosis, correlation, prediction, and remediation.
- Leverage machine learning, event correlation, predictive analytics, and automation technologies to identify operational issues before customer impact occurs.
- Drive adoption of intelligent alerting, automated triage, automated root cause identification, and self-healing capabilities.
- Partner with Observability, Engineering, and Data teams to build operational intelligence platforms that reduce noise, improve signal quality, and accelerate resolution.
- Identify opportunities to automate repetitive support, incident response, and problem management activities through workflows, orchestration, scripting, and AI-enabled solutions.
- Establish measurable targets for automation adoption, operational efficiency, incident reduction, and support productivity improvements.
- Continuously evaluate emerging AI, automation, and operational technologies to enhance operational resilience and effectiveness.
Collaboration and Stakeholder Engagement
- Build strong partnerships across Engineering, Infrastructure, Architecture, Cybersecurity, Product, Risk, Compliance and Operations organizations.
- Influence operational priorities and investment decisions through data-driven recommendations.
- Lead governance forums focused on operational stability, incident trends, problem remediation, and service performance.
- Present operational performance, risk assessments, and strategic recommendations to senior executives and stakeholders.
- Serve as a champion for operational excellence and customer-centric decision making throughout the organization.
Team Leadership and Organizational Development
- Lead, develop, and mentor leaders and teams responsible for Incident Management, Problem Management, and Level 2 Application Support.
- Build a high-performing organization focused on accountability, innovation, operational rigor, and continuous learning.
- Foster an environment that encourages collaboration, ownership, and professional development.
- Develop succession plans and talent strategies to ensure long-term organizational effectiveness.
- Promote a culture of continuous improvement, automation, and operational excellence.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degree preferred.
- 10+ years of progressive experience within Technology organizations supporting large-scale enterprise environments.
- 7+ years of leadership experience managing operational support, incident management, site reliability, production operations, or related functions.
- Extensive experience leading enterprise Incident Management and Problem Management programs.
- Demonstrated experience managing large-scale, customer-impacting incidents and operational recovery efforts.
- Strong understanding of application architectures, cloud platforms, infrastructure technologies, and distributed systems.
- Experience with observability, monitoring, event management, and operational intelligence platforms.
- Proven experience implementing automation, orchestration, or AI-driven operational solutions.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, facilitation, and executive presentation skills.
- Proven ability to influence and lead cross-functional teams in complex enterprise environments.
- Experience establishing operational metrics, KPIs, SLOs, and continuous improvement programs.
- Ability to balance strategic leadership with operational execution.
Preferred Qualifications
- Experience with AI Ops platforms
- Experience with observability and monitoring platforms such as Grafana, Elastic, OpenTelemetry, BigPanda, OpsRamp, or similar technologies.
- Experience within highly regulated industries such as financial services.
- Knowledge of cloud platforms including AWS, Azure, or Google Cloud Platform.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Target base salary range is $180K-$210K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Sales Operations Manager Job Roles in Maryland
See all 147+ Sales Operations Manager Jobs in Maryland
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Search Sales Operations Manager Jobs in MarylandSales Operations Manager Jobs in Maryland: Frequently Asked Questions
Which companies in Maryland sponsor visas for sales operations managers?
Maryland's largest visa-sponsoring employers for sales operations roles include Leidos, Booz Allen Hamilton, Northrop Grumman, and Lockheed Martin in the federal contracting sector, along with T. Rowe Price and CareFirst in financial services and healthcare. Mid-size technology and cybersecurity firms clustered along the I-270 corridor in Rockville and Gaithersburg also have a track record of H-1B visa sponsorship for operations-focused roles.
Which visa types are most common for sales operations manager roles in Maryland?
The H-1B is the most common visa for sales operations managers in Maryland, as the role typically requires a bachelor's degree in business, marketing, or a related field and meets the specialty occupation standard. Candidates with Canadian or Mexican citizenship may qualify for TN visa status under the management consultant or other applicable categories. Those with extraordinary achievements in revenue operations may explore the O-1A, though it requires substantial documentation.
Which cities in Maryland have the most sales operations manager sponsorship jobs?
Bethesda and Rockville lead for sales operations manager sponsorship opportunities, driven by the dense concentration of government contractors and technology firms along the I-270 corridor. Baltimore is the second major hub, particularly within healthcare, financial services, and logistics companies headquartered there. Columbia and Gaithersburg also see consistent hiring activity, often from mid-size software and professional services companies seeking operations talent.
How to find sales operations manager visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse sales operations manager openings in Maryland without sorting through roles that won't support international candidates. You can narrow results by location, employer type, and industry, which is particularly useful given Maryland's mix of federal contractors, healthcare organizations, and technology firms, each with different sponsorship processes and timelines.
Are there any Maryland-specific considerations for sales operations managers seeking visa sponsorship?
Maryland's high concentration of federal contractors introduces a layer of complexity not present in other states. Some positions require security clearances, and sponsoring a visa for a clearance-eligible role can complicate or extend the process significantly. Employers in regulated sectors like healthcare and financial services also tend to have more structured immigration programs. Proximity to Washington, D.C. means many Maryland-based roles pull from a competitive, internationally diverse talent pool, which can work in your favor with experienced sponsoring employers.
What is the prevailing wage for sponsored sales operations manager jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.