Department:

Servicing - GSE

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

As an Asset Manager on the Surveillance Team, you will play a critical role in safeguarding the credit quality of the GSE multifamily portfolio. You will evaluate property performance, lead proactive risk surveillance, and provide informed recommendations on borrower engagement and asset strategy. You will collaborate closely with teammates across Asset Management, internal stakeholders, vendors, and borrowers to ensure strong oversight of the portfolio and timely, strategic decision-making.

Primary Responsibilities

Surveillance Responsibilities

- Perform surveillance, risk assessment, and ongoing risk management for assigned loans, including reporting results to loan investors
- Conduct quarterly and annual financial analysis (collect financials, review statements, summarize findings, propose solutions)
- Manage loans on the internal watch list, including developing quarterly action plans, creating and maintaining monthly watch list comments, and presenting recommendations to senior management
- Perform property inspections for multifamily assets in various locations
- Manage and review third-party inspection reports and make recommendations based on results
- Coordinate annual property inspections with third-party vendors and follow up with borrowers to develop a course of action
- Monitor repair, completion, and other special escrows and prepare recommendations for disbursements
- Draft and distribute Reservation of Rights letters and implement default remedies as required
- Review and revise compliance of Letters of Credit as necessary
- Assist with market research and portfolio-level monitoring initiatives

Shared Asset Management Responsibilities

- Communicate with clients to determine appropriate loan arrangements and provide responsive customer support
- Monitor borrower compliance with loan documents and inform management of risks or emerging issues
- Collaborate and problem-solve daily with teammates, clients, vendors, and other stakeholders
- Assist with data automation and process improvement initiatives within the Asset Management department
- May manage Credit Facility loans for compliance and process related transactions including collateral changes
- May prepare and finalize narratives for partnership interest transfers and post-closing items such as easements, partial releases, condemnations, or management changes
- Travel as needed for inspections, meetings, or portfolio responsibilities
- Perform other duties as assigned
- Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays

Education and Experience

- Bachelor's degree in economics, business, finance, or a related field
- 3+ years of experience in Asset Management required
- Demonstrated knowledge of Fannie Mae and Freddie Mac servicing guide requirements

Knowledge, Skills and Abilities

- Strong analytical skills including financial analysis, risk evaluation, and use of MS Office products
- Excellent organizational and business writing skills
- Strong interpersonal and customer service skills with the ability to manage fast-paced daily challenges
- Ability to show ownership of your work, take on challenges, and acknowledge growth opportunities
- Courtesy, respect, and thoughtfulness in teaming with colleagues and stakeholders
- Ability to travel and operate a motor vehicle

This position has an estimated base salary of $80,000 - $90,000 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

LI-CR1

LI-Hybrid

What We Offer

- The opportunity to join one of Fortune Magazine’s Great Places to Work winners
- Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending

• Career development opportunities
• Empowerment and encouragement to give back – volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

SPAM

Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.