Project Program Manager Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for project program managers seeking visa sponsorship, with major employers across life sciences, defense, and technology concentrated in Boston, Cambridge, and the Route 128 corridor. Companies like Raytheon Technologies, Biogen, HubSpot, and MIT Lincoln Laboratory regularly hire for program management roles that qualify for H-1B visa sponsorship.
Find Project Program Manager JobsOverview
Showing 5 of 473+ Project Program Manager Jobs in Massachusetts with Visa Sponsorship
See all 473+ Project Program Manager Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Project Program Manager Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsCompany Overview:
Req ID: 385703
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Project Program Associate Director to join their team in Worcester, Massachusetts (US-MA), United States (US).
Job Description:
We are seeking an experienced and highly organized Program Manager to lead and oversee production support operations across multiple applications, platforms, vendors, and cross-functional teams. This role will be responsible for driving operational excellence through incident management, SLA compliance, security and risk mitigation, technical debt governance, metrics reporting, client engagement, and end-to-end coordination among internal and external stakeholders.
The ideal candidate will serve as the primary operational leader, ensuring system stability, service reliability, continuous improvement, and effective communication between business stakeholders, technology teams, and third-party vendors.
Key Responsibilities
Production Support & Incident Management
- Lead production support operations across multiple applications and services.
- Establish and manage incident management processes, ensuring timely triage, escalation, resolution, and communication.
- Drive Major Incident Management (MIM) activities and coordinate war room sessions during critical outages.
- Conduct root cause analysis (RCA) reviews and track corrective and preventive actions.
- Monitor incident trends and identify improvement opportunities to reduce recurring issues.
- Ensure adherence to operational support procedures and best practices.
Service Level Agreement (SLA) Management
- Define, monitor, and govern operational SLAs, OLAs, and KPIs.
- Track service performance against agreed targets and drive remediation plans for SLA breaches.
- Develop and implement service improvement plans to enhance customer satisfaction and operational efficiency.
- Provide regular SLA performance reports to leadership and clients.
Technical Debt Management
- Establish governance processes for identification and prioritization of technical debt.
- Partner with engineering and architecture teams to create remediation roadmaps.
- Track technical debt backlog and ensure alignment with business priorities.
- Drive continuous improvements to system stability, maintainability, and performance.
Security Vulnerability & Risk Management
- Coordinate vulnerability assessment, remediation, and compliance activities across application and infrastructure teams.
- Track security findings from scans, audits, and assessments.
- Ensure timely resolution of critical and high-risk vulnerabilities.
- Collaborate with cybersecurity teams to support compliance, audit readiness, and risk mitigation initiatives.
- Monitor operational risks and develop mitigation strategies.
Metrics, Reporting & Governance
- Define and maintain operational dashboards and executive-level reporting.
Analyze performance metrics including:
- Incident volumes
- Mean Time to Acknowledge (MTTA)
- Mean Time to Resolve (MTTR)
- SLA adherence
- Availability and uptime
- Technical debt reduction
- Vulnerability remediation status
-
Release quality metrics
-
Present operational insights and recommendations to leadership.
- Establish governance routines, review meetings, and performance tracking mechanisms.
Client & Stakeholder Management
- Act as the primary point of contact for operational and production support matters.
- Build strong relationships with business stakeholders and clients.
- Communicate service health, risks, escalations, and improvement initiatives.
- Facilitate regular operational reviews and executive status meetings.
- Manage customer expectations and drive issue resolution to completion.
Cross-Team & Vendor Coordination
- Coordinate activities across development, infrastructure, security, QA, DevOps, and support teams.
- Manage relationships with third-party vendors and managed service providers.
- Ensure vendor accountability for service commitments and deliverables.
- Lead cross-functional dependencies and facilitate issue resolution across organizational boundaries.
- Drive alignment among geographically distributed and matrixed teams.
Continuous Improvement & Operational Excellence
- Identify process improvement opportunities and implement best practices.
- Support automation initiatives that improve service reliability and operational efficiency.
- Drive ITIL-aligned service management practices.
- Lead post-incident reviews and ensure lessons learned are incorporated into future processes.
- Foster a culture of accountability, continuous improvement, and customer focus.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
8+ years of experience in IT Program Management, Service Delivery, Production Support, or Operations Management. Strong experience managing large-scale production support environments. Proven experience with incident management, problem management, and change management processes
8+ years of Experience managing multiple cross-functional teams and vendors. Strong understanding of application support, cloud platforms, infrastructure, and software delivery lifecycles.
8+ years of Experience with operational dashboards, KPI reporting, and executive communications. Excellent stakeholder management and client-facing communication skills.
Preferred Qualifications
- ITIL Foundation or ITIL Managing Professional certification.
- Experience with Agile, Scrum, DevOps, and Site Reliability Engineering (SRE) practices.
- Familiarity with ServiceNow, AppDynamics, or other monitoring tools.
- Experience in regulated environments and security compliance frameworks.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [ 65 - 70 $ W2 hourly range]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Company Overview:
Req ID: 385703
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Project Program Associate Director to join their team in Worcester, Massachusetts (US-MA), United States (US).
Job Description:
We are seeking an experienced and highly organized Program Manager to lead and oversee production support operations across multiple applications, platforms, vendors, and cross-functional teams. This role will be responsible for driving operational excellence through incident management, SLA compliance, security and risk mitigation, technical debt governance, metrics reporting, client engagement, and end-to-end coordination among internal and external stakeholders.
The ideal candidate will serve as the primary operational leader, ensuring system stability, service reliability, continuous improvement, and effective communication between business stakeholders, technology teams, and third-party vendors.
Key Responsibilities
Production Support & Incident Management
- Lead production support operations across multiple applications and services.
- Establish and manage incident management processes, ensuring timely triage, escalation, resolution, and communication.
- Drive Major Incident Management (MIM) activities and coordinate war room sessions during critical outages.
- Conduct root cause analysis (RCA) reviews and track corrective and preventive actions.
- Monitor incident trends and identify improvement opportunities to reduce recurring issues.
- Ensure adherence to operational support procedures and best practices.
Service Level Agreement (SLA) Management
- Define, monitor, and govern operational SLAs, OLAs, and KPIs.
- Track service performance against agreed targets and drive remediation plans for SLA breaches.
- Develop and implement service improvement plans to enhance customer satisfaction and operational efficiency.
- Provide regular SLA performance reports to leadership and clients.
Technical Debt Management
- Establish governance processes for identification and prioritization of technical debt.
- Partner with engineering and architecture teams to create remediation roadmaps.
- Track technical debt backlog and ensure alignment with business priorities.
- Drive continuous improvements to system stability, maintainability, and performance.
Security Vulnerability & Risk Management
- Coordinate vulnerability assessment, remediation, and compliance activities across application and infrastructure teams.
- Track security findings from scans, audits, and assessments.
- Ensure timely resolution of critical and high-risk vulnerabilities.
- Collaborate with cybersecurity teams to support compliance, audit readiness, and risk mitigation initiatives.
- Monitor operational risks and develop mitigation strategies.
Metrics, Reporting & Governance
- Define and maintain operational dashboards and executive-level reporting.
Analyze performance metrics including:
- Incident volumes
- Mean Time to Acknowledge (MTTA)
- Mean Time to Resolve (MTTR)
- SLA adherence
- Availability and uptime
- Technical debt reduction
- Vulnerability remediation status
-
Release quality metrics
-
Present operational insights and recommendations to leadership.
- Establish governance routines, review meetings, and performance tracking mechanisms.
Client & Stakeholder Management
- Act as the primary point of contact for operational and production support matters.
- Build strong relationships with business stakeholders and clients.
- Communicate service health, risks, escalations, and improvement initiatives.
- Facilitate regular operational reviews and executive status meetings.
- Manage customer expectations and drive issue resolution to completion.
Cross-Team & Vendor Coordination
- Coordinate activities across development, infrastructure, security, QA, DevOps, and support teams.
- Manage relationships with third-party vendors and managed service providers.
- Ensure vendor accountability for service commitments and deliverables.
- Lead cross-functional dependencies and facilitate issue resolution across organizational boundaries.
- Drive alignment among geographically distributed and matrixed teams.
Continuous Improvement & Operational Excellence
- Identify process improvement opportunities and implement best practices.
- Support automation initiatives that improve service reliability and operational efficiency.
- Drive ITIL-aligned service management practices.
- Lead post-incident reviews and ensure lessons learned are incorporated into future processes.
- Foster a culture of accountability, continuous improvement, and customer focus.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
8+ years of experience in IT Program Management, Service Delivery, Production Support, or Operations Management. Strong experience managing large-scale production support environments. Proven experience with incident management, problem management, and change management processes
8+ years of Experience managing multiple cross-functional teams and vendors. Strong understanding of application support, cloud platforms, infrastructure, and software delivery lifecycles.
8+ years of Experience with operational dashboards, KPI reporting, and executive communications. Excellent stakeholder management and client-facing communication skills.
Preferred Qualifications
- ITIL Foundation or ITIL Managing Professional certification.
- Experience with Agile, Scrum, DevOps, and Site Reliability Engineering (SRE) practices.
- Familiarity with ServiceNow, AppDynamics, or other monitoring tools.
- Experience in regulated environments and security compliance frameworks.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [ 65 - 70 $ W2 hourly range]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Project Program Manager Job Roles in Massachusetts
See all 473+ Project Program Manager Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Project Program Manager Jobs in MassachusettsProject Program Manager Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for project program managers in Massachusetts?
Massachusetts employers with consistent H-1B sponsorship histories for project and program management roles include Raytheon Technologies, Biogen, Takeda Pharmaceuticals, MathWorks, Liberty Mutual, and Fidelity Investments. Large defense contractors and biopharma firms along the Route 128 corridor file Labor Condition Applications for program managers regularly, making them reliable targets for internationally qualified candidates seeking sponsorship.
Which visa types are most common for project program managers in Massachusetts?
The H-1B is the most common visa for project program managers in Massachusetts, as the role typically requires a bachelor's degree in business administration, engineering, or a related field, meeting the specialty occupation standard. Candidates already in the U.S. on F-1 OPT or STEM OPT can work while their employer files an H-1B petition. L-1B and TN visas may also apply depending on the candidate's situation and nationality.
Which cities in Massachusetts have the most project program manager sponsorship jobs?
Boston and Cambridge account for the largest share of project program manager sponsorship opportunities in Massachusetts, driven by the concentration of biotech, healthcare, and technology firms. Waltham, Lexington, and Burlington along Route 128 are also significant hubs, particularly for defense and enterprise software employers. Worcester has a growing healthcare and research presence that generates program management demand as well.
How to find project program manager visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Massachusetts employers actively hiring project program managers who will sponsor. Rather than sorting through general job postings, you can browse roles confirmed to offer sponsorship across Boston, Cambridge, and the Route 128 corridor, focusing your search on companies in life sciences, defense, and technology where program management sponsorship is most common.
Are there any Massachusetts-specific factors that affect project program manager visa sponsorship?
Massachusetts employers must pay H-1B holders the prevailing wage for project and program manager roles as determined by the Department of Labor for the Boston-Cambridge-Nashua metropolitan area, which typically reflects the region's high cost of living. The density of research universities like MIT, Harvard, and Northeastern also creates a strong pipeline of candidates, meaning competition for sponsored roles can be meaningful. Defense contractors may impose additional security clearance requirements that affect visa eligibility.
What is the prevailing wage for sponsored project program manager jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.