Operations Specialist Visa Sponsorship Jobs in Michigan

INTRODUCTION

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The role of the operations specialist is to process and handle the pricing on air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers’ requirements. This Operations Specialist – Pricing will be working off “load boards” where they will bid on business that if won will be turned over to our operations team to handle.

ESSENTIAL FUNCTIONS:

• Quote and bid on potential international forwarding business to include – Import/Export shipments moved via Ocean & Air, domestic trucking, and customer brokerage.
• Heavy communication with the operations team from winning business to invoicing.
• Review appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence.
• Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files within bid board portals.
• Comply with all company business process guidelines.
• Resolve and reconcile incorrect payables by working with vendors and overseas offices.
• Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines.
• Provide responsive customer service.
• Dispatch freight for delivery, maintain communication with truckers throughout delivery.
• Ability to recognize any changes in customers shipping down trends and report to Management.
• Ability to be cross trained and act as a back-up for any member of the team if necessary.
• To report on customer performance and identify any change in support.
• Promote compliance across the department/section.
• Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management.
• Ensure all timely correspondence to customers.
• Other duties as requested.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS

• Must have 3+ years’ experience quoting and handling import & export shipments.
• Preferred experience working CargoWise (C1) and bid boards.
• Flexibility.
• Strong computer skills including Microsoft Office suite a plus.
• Detail oriented, able to multitask and meet deadlines.
• Able to work in a team and independently.
• Excellent organizational skills.
• Excellent communication skills.

EDUCATION AND EXPERIENCE:

• Experience quoting and handling imports and exports (via ocean/air product).
• Experience using bid boards (AOD, Cargo Base, and 4Pro).
• Knowledge of CargoWise (C1) preferred.
• High School Diploma or GED equivalent is preferred.
• Experience and knowledge regarding import, compliance, rules and regulations preferred.
• Experience handling accruals and billing of services provided to customers.
• Good working knowledge of Incoterms required.

ENVIRONMENT:

100% performed in climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

In accordance with Detroit local law, we are committed to providing pay transparency to all job applicants. For this position, the hourly pay range is $_- $__, depending on qualifications and experience. This range represents the full compensation potential for this role, and the specific compensation offered to the selected candidate will be based on factors such as skills, experience, and other relevant qualifications. In addition to base salary, JAS Forwarding offers a comprehensive benefits package, including dental, vision, and health insurance, 401(k), bonuses (depending on role) etc.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.