Strategy Associate Visa Sponsorship Jobs in Michigan
Strategy associate roles in Michigan are concentrated in Detroit's corporate and consulting sector, with employers like Ford, General Motors, Stellantis, and Deloitte's Detroit office regularly hiring for these positions. Ann Arbor adds a strong university-adjacent pipeline through the University of Michigan and local strategy consulting firms. Several Michigan-based employers have sponsored H-1B visas for strategy and planning roles.
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Get Access To All JobsJOB PURPOSE
Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. The Service Desk SSA will be a member of Jackson's Associate Technology Operations Service Desk team. They will act as the central point of contact between users and the IT organization. The associate's primary purpose is to ensure that incidents, service requests, and communications are managed efficiently to maintain smooth business operations. This position will support day-to-day IT Operations functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Service Desk operates Monday – Friday 7:00am- 7:00pm EST.
ESSENTIAL RESPONSIBILITIES
- Receive, log, and manage incoming service requests and incidents via phone, email, or ticketing system.
- Diagnose and resolve technical issues related to hardware, software, network connectivity, and user access.
- Triage service requests and incidents to Level 2 and Level 3 support teams and escalate as needed.
- Maintain an 85% occupancy rate to ensure high availability for incoming calls.
- Provide courteous, professional, and timely support to all users.
- Communicate clearly and effectively, ensuring users are informed of issue status and resolution steps.
- Maintain a positive and service-oriented attitude in all interactions.
- Update knowledge base articles and contribute to documentation for common issues and solutions.
- Record detailed information on all support activities in the service management system.
- Generate reports on ticket trends, resolution times, and user satisfaction when required.
- Follow established IT policies, procedures, and operating level agreements (OLAs).
- Participate in continuous improvement initiatives to enhance service quality and efficiency.
- Ensure compliance with security and confidentiality standards.
- Work closely with other IT teams to resolve issues and improve service delivery.
- Stay current with new technologies, tools, and best practices relevant to the role.
- Participate in training sessions and team meetings to maintain technical proficiency.
- Leverage internal AI-driven platforms to enhance Service Desk capabilities to reduce call volume.
OTHER DUTIES
- Performs other duties and/or projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Exceptional customer service skills.
- Demonstrate a willingness to learn.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as in a team environment.
- Ability to work in a fast-paced environment.
- Ability to effectively communicate technical and non-technical issues both verbally and in writing.
- Positive, flexible, and self-motivated attitude.
- Detail-oriented with excellent follow-up skills.
- Excellent organizational skills with the ability to manage time and multiple priorities.
- Strong analytical and problem-solving skills.
- Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner.
- Knowledge of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10/11, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android).
- Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel.
- Flexible shifts offered Monday – Friday from 7:00am – 7:00pm with a minimum shift requirement of 4 hours.
- Weekly maximum of 29 hours, with 18 hours required.
QUALIFICATIONS
- Enrolled in a 2 or 4 year program focused on information technology, computer science, or cybersecurity preferred.
- Internship experience in IT or Security strongly preferred.
- Experience in IT support or computer networking strongly preferred.
- 1+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required.
- Experience supporting a wide variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10/11, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required.
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
JOB PURPOSE
Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. The Service Desk SSA will be a member of Jackson's Associate Technology Operations Service Desk team. They will act as the central point of contact between users and the IT organization. The associate's primary purpose is to ensure that incidents, service requests, and communications are managed efficiently to maintain smooth business operations. This position will support day-to-day IT Operations functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Service Desk operates Monday – Friday 7:00am- 7:00pm EST.
ESSENTIAL RESPONSIBILITIES
- Receive, log, and manage incoming service requests and incidents via phone, email, or ticketing system.
- Diagnose and resolve technical issues related to hardware, software, network connectivity, and user access.
- Triage service requests and incidents to Level 2 and Level 3 support teams and escalate as needed.
- Maintain an 85% occupancy rate to ensure high availability for incoming calls.
- Provide courteous, professional, and timely support to all users.
- Communicate clearly and effectively, ensuring users are informed of issue status and resolution steps.
- Maintain a positive and service-oriented attitude in all interactions.
- Update knowledge base articles and contribute to documentation for common issues and solutions.
- Record detailed information on all support activities in the service management system.
- Generate reports on ticket trends, resolution times, and user satisfaction when required.
- Follow established IT policies, procedures, and operating level agreements (OLAs).
- Participate in continuous improvement initiatives to enhance service quality and efficiency.
- Ensure compliance with security and confidentiality standards.
- Work closely with other IT teams to resolve issues and improve service delivery.
- Stay current with new technologies, tools, and best practices relevant to the role.
- Participate in training sessions and team meetings to maintain technical proficiency.
- Leverage internal AI-driven platforms to enhance Service Desk capabilities to reduce call volume.
OTHER DUTIES
- Performs other duties and/or projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Exceptional customer service skills.
- Demonstrate a willingness to learn.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as in a team environment.
- Ability to work in a fast-paced environment.
- Ability to effectively communicate technical and non-technical issues both verbally and in writing.
- Positive, flexible, and self-motivated attitude.
- Detail-oriented with excellent follow-up skills.
- Excellent organizational skills with the ability to manage time and multiple priorities.
- Strong analytical and problem-solving skills.
- Ability to understand new materials quickly and apply new information, concepts, and procedures in a constructive manner.
- Knowledge of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10/11, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android).
- Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook, and Excel.
- Flexible shifts offered Monday – Friday from 7:00am – 7:00pm with a minimum shift requirement of 4 hours.
- Weekly maximum of 29 hours, with 18 hours required.
QUALIFICATIONS
- Enrolled in a 2 or 4 year program focused on information technology, computer science, or cybersecurity preferred.
- Internship experience in IT or Security strongly preferred.
- Experience in IT support or computer networking strongly preferred.
- 1+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required.
- Experience supporting a wide variety of hardware and software platforms, including: Desktops, laptops, printers, peripherals, Windows 10/11, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required.
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
Strategy Associate Job Roles in Michigan
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Search Strategy Associate Jobs in MichiganStrategy Associate Jobs in Michigan: Frequently Asked Questions
Which companies in Michigan sponsor visas for strategy associates?
Ford Motor Company, General Motors, Stellantis, and Dow Chemical have sponsored H-1B visas for strategy and corporate planning roles in Michigan. Major consulting firms with Michigan offices, including Deloitte and McKinsey, also have sponsorship histories for strategy positions. Sponsorship is more common at larger employers with established immigration programs than at smaller regional firms.
Which visa types are most common for strategy associate roles in Michigan?
The H-1B is the most common visa for strategy associates in Michigan, as these roles typically require a bachelor's degree in business, economics, or a related field and qualify as specialty occupations. OPT and STEM OPT are frequently used by recent graduates from the University of Michigan and Michigan State University as a bridge before employer-sponsored petitions. L-1B visas apply when candidates transfer from a related international office.
Which cities in Michigan have the most strategy associate sponsorship jobs?
Detroit and its suburbs, particularly Dearborn, Troy, and Southfield, account for the majority of strategy associate openings in Michigan, driven by the automotive and financial services sectors. Ann Arbor is the second-largest hub, with demand from University of Michigan affiliates, health systems like Michigan Medicine, and technology-adjacent firms. Grand Rapids has a smaller but growing presence in strategy roles tied to healthcare and manufacturing.
How to find strategy associate visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search strategy associate roles in Michigan without sorting through positions that won't support international candidates. The platform is particularly useful for identifying which Michigan employers, including automotive companies and consulting firms, are actively sponsoring. Filtering by Michigan on Migrate Mate surfaces roles in Detroit, Ann Arbor, and surrounding areas where strategy hiring is most active.
Are there any Michigan-specific considerations for strategy associate visa sponsorship?
Michigan's concentration in automotive, manufacturing, and healthcare means strategy associate roles here often require industry-specific context, which can affect how employers frame specialty occupation arguments in H-1B petitions. The University of Michigan and Michigan State University produce strong pipelines of OPT-eligible candidates, making Ann Arbor and East Lansing employers somewhat more accustomed to sponsorship processes. Prevailing wage requirements apply statewide and are determined by the Department of Labor based on the specific metro area and job classification.
What is the prevailing wage for sponsored strategy associate jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.