Support Engineer Visa Sponsorship Jobs in Michigan
Michigan's support engineer jobs span automotive technology, manufacturing software, and enterprise IT, with major employers like Ford, General Motors, Stellantis, and Rocket Companies actively hiring technical support talent in Detroit, Ann Arbor, and Grand Rapids. International candidates will find a steady pipeline of sponsorship-eligible roles across both legacy industry and growing tech sectors.
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Get Access To All JobsINTRODUCTION
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay transparency
- Global Opportunities
The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
TASKS AND QUALIFICATIONS
What you Will Do in This Role:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues.
- Collaborate with the development team to resolve complex issues.
- Document and track customer issues and problems.
- Assist in the creation of support documentation and knowledge base articles.
- Conduct training sessions for customers on software usage.
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States.
- Participate in an on-call rotation during non-business hours.
What We Are Looking For:
- Bachelor's Degree (Computer Science, Software Engineering, or related field).
- Proven experience in software support or a similar role.
- Strong problem solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience with Oracle / MS SQL databases.
- Experience with Windows operating systems.
- Material handling experience.
- Experience with Java, C, C#, or Python.
- Customer Service experience.
INTRODUCTION
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay transparency
- Global Opportunities
The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
TASKS AND QUALIFICATIONS
What you Will Do in This Role:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues.
- Collaborate with the development team to resolve complex issues.
- Document and track customer issues and problems.
- Assist in the creation of support documentation and knowledge base articles.
- Conduct training sessions for customers on software usage.
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States.
- Participate in an on-call rotation during non-business hours.
What We Are Looking For:
- Bachelor's Degree (Computer Science, Software Engineering, or related field).
- Proven experience in software support or a similar role.
- Strong problem solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience with Oracle / MS SQL databases.
- Experience with Windows operating systems.
- Material handling experience.
- Experience with Java, C, C#, or Python.
- Customer Service experience.
Support Engineer Job Roles in Michigan
See all 102+ Support Engineer Jobs in Michigan
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Search Support Engineer Jobs in MichiganSupport Engineer Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for support engineers in Michigan?
Ford Motor Company, General Motors, Stellantis, Rocket Companies, and Consumers Energy are among Michigan employers with documented H-1B visa sponsorship histories for technical support roles. Enterprise software firms and automotive technology suppliers operating in the Detroit metro and Ann Arbor corridors also regularly file sponsorship petitions for support engineers, particularly those supporting internal platforms or customer-facing technical systems.
Which visa types are most common for support engineers in Michigan?
The H-1B is the most common visa category for support engineers in Michigan, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field such as computer science or information systems. Candidates from Canada or Mexico may pursue TN visa status under the USMCA. Australian citizens may be eligible for the E-3 visa. Each category has distinct eligibility requirements and employer filing obligations.
Which cities in Michigan have the most support engineer sponsorship jobs?
Detroit and its surrounding suburbs, including Dearborn, Troy, and Southfield, concentrate the highest volume of support engineer sponsorship opportunities due to the density of automotive OEMs and their technology divisions. Ann Arbor is a secondary hub, driven by University of Michigan spin-offs and research-adjacent tech firms. Grand Rapids has a smaller but growing presence in healthcare IT and manufacturing software support roles.
How to find support engineer visa sponsorship jobs in Michigan?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it straightforward to search for support engineer roles in Michigan without sorting through positions that don't offer sponsorship. You can narrow results by location, filtering for Detroit, Ann Arbor, or Grand Rapids depending on your preference. Migrate Mate aggregates postings from employers with verified sponsorship histories, which is particularly useful for support engineer candidates targeting Michigan's automotive and enterprise tech sectors.
What should support engineers know about Michigan's job market before applying?
Michigan's support engineer market is heavily influenced by automotive industry cycles, so candidates targeting OEM employers should expect hiring to track with product development timelines and fiscal quarters. University of Michigan and Michigan State University produce strong local engineering talent, meaning international candidates benefit from highlighting specialized skills or system-specific expertise. Employers filing H-1B petitions must meet Department of Labor prevailing wage requirements, which are determined by the specific role level and metropolitan area.
What is the prevailing wage for sponsored support engineer jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.