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Inside Account Manager

TACO Metals | Sparta, TN

Department: Customer Service
Reports to: Customer Service Manager
FLSA Status: Exempt
Work Location: TACO Metals, Sparta, Tennessee

Own the Relationship. Drive the Growth.

TACO Metals is seeking a commercially minded Inside Account Manager to own, retain, and grow an assigned portfolio of customer accounts. This is more than a traditional customer service role. As the primary business contact and dedicated account owner, you will be responsible for customer satisfaction, profitable sales growth, account retention, product penetration, margin protection, and execution of account strategies. You will analyze account performance, conduct customer business reviews, identify new sales opportunities, recommend pricing and retention strategies, and coordinate internal resources to deliver strong customer results. Although the position supports quotations, order activity, shipment follow-up, and service resolutions, its primary focus is strategic account ownership, profitable growth, retention, and long-term customer value.

Why Join TACO Metals?

In this role, you will have the opportunity to:
Take ownership of a meaningful customer portfolio
Build long-term customer relationships rather than simply process transactions
Influence account strategy, pricing recommendations, retention plans, and growth initiatives
Identify cross-selling, upselling, and new-product opportunities
Work directly with customers and cross-functional business partners
Gain exposure to customer visits, outside sales activities, and trade shows
* Build experience that can support continued growth in account management, sales, and commercial leadership

Key Responsibilities

Account Management — Approximately 30%

Own an assigned portfolio of customer accounts and serve as the primary business contact.
Build trusted, long-term customer relationships through proactive communication and regular outreach.
Develop, recommend, implement, and execute account strategies, growth plans, retention plans, and approved action plans.
Conduct periodic customer business reviews to identify opportunities, address account needs, and strengthen partnerships.
Analyze revenue, gross margin, buying trends, product penetration, profitability, retention risk, and long-term customer value.
Recommend account priorities, customer programs, growth opportunities, product-penetration initiatives, and retention plans.
Maintain accurate Salesforce records of customer interactions, strategies, opportunities, business-review outcomes, follow-up activities, and pipeline activity.
Use CRM reporting to support account planning and identify customer trends, retention risks, and growth opportunities.

Pricing, Programs, and Account Growth — Approximately 50%

Within established company guidelines and approval limits, you will:
Drive profitable sales growth and achieve assigned revenue, gross margin, retention, profitability, and growth objectives.
Identify and pursue cross-selling, upselling, new-product, and product-line penetration opportunities.
Re-engage inactive and dormant customer accounts.
Generate, review, and follow up on quotations to improve quote-to-order conversion.
Support customer discussions regarding pricing, terms, programs, and service needs.
Evaluate account performance, profitability, retention risk, and growth potential.
Recommend pricing strategies, customer programs, account priorities, retention plans, and growth opportunities based on business impact and long-term account value.
Conduct customer business reviews and follow through on approved account action plans.
Exercise discretion, sound business judgment, and accountable decision-making within defined authority limits.
Escalate exceptions, non-standard requests, and matters outside approved authority with supporting analysis and recommendations.
* Partner with Sales, Finance, Operations, Supply Chain, Marketing, Engineering, and Customer Service to support account growth, service, and profitability.

Customer Accommodations and Service Resolutions — Approximately 20%

Coordinate customer accommodations, credits, returns, concerns, and service resolutions in accordance with company policies and management direction.
Oversee customer order activity and coordinate with internal teams to support customer commitments and account strategies.
Prepare quotations and pricing requests aligned with customer needs, account strategy, and margin expectations.
Provide timely customer updates regarding orders, deliveries, product availability, service matters, and other account needs.
Coordinate across departments to resolve customer and account-related issues.
Ensure customer service activities support satisfaction, retention, account growth, and profitability. Final approval authority for customer accommodations, credits, returns, and other exceptions remains with management.

Additional Responsibilities

Provide customer and market feedback regarding products, pricing, competitors, and industry trends.
Support new-product launches and marketing initiatives.
Recommend improvements to the customer experience, quote conversion, communication, response times, account performance, retention, and internal efficiency.
Collaborate across departments, proactively assist internal partners, control expenses, and eliminate waste.
Participate in training and professional-development opportunities.
Perform other duties as assigned.

How Success Will Be Measured

Performance will be measured through customer-service, account-management, and business-growth results, including:
Revenue growth, gross margin performance, and account profitability
Customer retention, satisfaction, and response time
Product-line penetration
Reactivation of inactive and dormant accounts
Quote-to-order conversion
Strategic account opportunities created
Completion and execution of customer business reviews, growth plans, and action plans
Salesforce data quality, pipeline activity, and follow-through
* Achievement of quarterly and annual sales objectives

Required Qualifications

High school diploma or equivalent
At least five years of customer service, sales, or account-management experience in manufacturing or distribution
Experience managing accounts with responsibility for revenue, retention, profitability, or growth
Strong business acumen and supply-chain knowledge
Strong analytical, communication, negotiation, organizational, and follow-up skills
Ability to manage competing priorities, exercise sound judgment, and work independently within defined authority
Proficiency with Microsoft Office and CRM systems
Ability and willingness to travel as required

Preferred Qualifications

Bachelor’s degree in Business, Marketing, Sales, or a related field
Marine, boating, manufacturing, or distribution experience
Experience managing customer accounts exceeding $1 million in annual revenue
Experience with account-growth plans, customer business reviews, pricing strategy, profitability analysis, product penetration, or overseas supply chains
Salesforce.com or SYSPRO experience
Mechanical aptitude
* Bilingual English/Spanish skills

Work Location and Travel

This is a primarily onsite position based in Sparta, Tennessee. The anticipated work allocation is:
70% at the Sparta location
10% customer visits
10% outside sales activities
10% trade shows

Actual travel requirements may vary based on customer needs, business priorities, trade-show schedules, and management direction.

Physical Requirements

This position primarily involves sedentary work, including extended periods of sitting and computer use. The role may occasionally require lifting, carrying, pushing, or pulling objects weighing up to 10 pounds, as well as walking, standing, and moving between work locations. The employee must be able to communicate effectively in person, by telephone, and in writing; hear and understand spoken information; and possess the visual acuity necessary to review data, prepare reports, use a computer, and perform extensive reading, with or without reasonable accommodation.

Ready to Make an Impact?

If you are ready to move beyond transactional customer service and take ownership of customer relationships, account strategy, retention, and profitable growth, we encourage you to apply. Join TACO Metals and build a career where your judgment, initiative, and ability to grow strong customer partnerships will make a measurable difference.

TACO Metals is an Equal Opportunity Employer