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INTRODUCTION

Embark on a transformative journey as a Senior AI Product Owner - VP. At Barclays, our vision is clear - to redefine the future of banking and help craft innovative solutions. In this role, you will drive the launch and evolution of the Contact Center servicing experience, directly impacting our ability to deliver advanced tools to our agents to create seamless, personalized servicing experiences for our customers. This role is central to Barclays' aspiration to modernize and simplify our contact center tools. You'll be empowered to shape the future of agent and customer experiences, leveraging automation, AI, and capabilities from our strategic toolsets.

ROLE AND RESPONSIBILITIES

To be successful as a Senior AI Product Owner - VP, you should:

• Be familiar with deploying AI, LLMs, and Agentic Agents (Agentic VP).
• Have fluency in AI/ML stack, scaling, and guardrails.
• Have experience as a product owner prioritizing the backlog, drafting user stories, planning, leading, organizing, controlling, and motivating scrum teams.
• Demonstrate a customer-centric mindset.
• Familiarity with journey mapping, identifying pain points, channel experience, and personalization strategies.

Some other highly valued skills may include:

• Experience operating in a contact center setting or credit card setting.
• Experience with one or more of the following technologies or channels: Web, Apps, Salesforce, Pega, AWS Connect, Chat, IVR.
• An outcome-based mindset that is defining OKRs and KPIs for customer success metrics.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

Purpose of the role

Product Managers are responsible for the leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy. They use data and market research to inform their decisions and prioritize product features.

Accountabilities

• Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth.
• Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals.
• Risk and Control: Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions.
• Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience – working with product owners to drive change objectives.
• Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success.
• Data driven decisions: Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer.
• Customer-Centric Focus: Drive a customer-first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process.
• Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

BASIC QUALIFICATIONS

• Location: Whippany, NJ or Wilmington, DE

SALARY

• Salary: $155,000.00 - $200,000.00

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

BENEFITS

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.