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Altera Digital Health

Professional Services Architect

Remote Role – US

Altera Digital Health supports hospitals and healthcare organizations through technology solutions designed to improve patient care and operational efficiency. The Paragon platform is widely used by community hospitals across the U.S., helping clinical and operational teams manage patient information, reporting, workflows, and day-to-day hospital operations. This role sits within the Professional Services team, partnering directly with clients to deliver reporting, data, and system solutions that help hospitals get the most value from the Paragon platform.

Job Summary

The Architect delivers data extracts, SSRS reports, Power BI reports/dashboards and data conversion services to Altera clients in accordance with contracted projects. Leveraging in-depth product knowledge, the Architect aligns client solutions with Altera’s best practices. Key responsibilities include scoping contracted hours for client requests based on specifications provided, creating SQL data extracts, SSRS reports, Power Builder reports/dashboards, convert client supplied data into the Paragon database per the conversion guide and the ability to perform database updates in both TEST and Production environments with the ability to disable and enable table triggers. Additional skills should include the ability to create SQL Server Agent jobs, BCP out and Powershell.

Essential Functions

• Independently execute all tasks associated with a contracted project role within a defined domain, functional, or specialty area, both remotely and on-site.
• Facilitate the definition and management of client expectations by asking targeted questions and guiding discussions throughout the project life cycle.
• Build client trust through clear, proactive communication; develop and present recommendations aligned with client objectives.
• Participate in strategic planning engagements, owning assigned deliverables as directed by the engagement lead.
• Complete all workplan tasks in accordance with the contracted project scope.
• Deliver workflow guidance aligned with Altera’s best practice recommendations.
• Identify, resolve, or appropriately escalate system and workflow issues throughout implementation.
• Provide project activation support.
• Offer ongoing insights, guidance, and updates to mitigate risk across the engagement life cycle.
• Scoping of client requests to support contract development.
• Forecasting future work for management purposes.
• Identify opportunities for additional consulting services with new and existing clients.
• Produce required reports and documentation for internal and external stakeholders.
• Provide feedback to internal teams to support continuous improvement of software and methodology.
• Document solutions and resolutions for knowledge sharing across the Altera team.
• Leverage AI tools to enhance operational efficiency.

Job Requirements

• Required: 5+ years’ experience developing SQL Server data extracts, SSRS reports and Power BI reports/dashboards
• Preferred: Experience with Altera Paragon EHR
• Preferred: Bachelor's Degree preferred

Knowledge, Skills and Abilities

• Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels).
• Proven ability to quickly assume ownership and operate independently in a new role.
• Strong guidance and direction on change initiatives.
• Ability to contribute to complex, workflow reengineering projects and/or management process projects, including outstanding analytical and communication skills.
• Ability to create and communicate value propositions with sales, clients, and delivery teams.
• Proactively seeks and incorporates feedback to drive continuous improvement.
• Demonstrate proficiency in preparing deliverables and engaging effectively with project teams and clients.
• Demonstrate adaptability and effectiveness in ambiguous or evolving environments.

Travel Requirements:

• Limited travel if necessary

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works remotely or in a standard office environment
• May require after-hours, on-call support and/or holidays
• 100-120k USD

Compliance

Promote a strong “tone at the top” that reinforces the Company’s commitment to a positive compliance culture. Champion the Compliance Program by ensuring adherence to all applicable laws and regulations, the Code of Conduct, and established policies and procedures. Foster Team Members’ understanding of compliance responsibilities and support an Open Door environment where concerns can be raised without fear of retaliation.