INTRODUCTION

Behavioral Framework – a leading provider of ABA therapy to children diagnosed with autism - is looking for a Clinical Support Specialist!

Position Overview

The Clinical Support Specialist is responsible for supporting staff and supervisors by providing on-the-job support to Therapists and ensuring a smooth start with all new cases while providing the best quality treatment.

Behavioral Framework Highlights:

• Behavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community.
• We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve.
• Ranked on the Inc. 5000 list for 3 consecutive years.
• 1 of 4 Autism providers in the country to earn 3-year accreditation + telehealth from the Behavioral Health Center of Excellence.

Essential Functions

• Introduction of all staff to new clients.
• Training staff as outlined by Manager. This includes following a training outline and utilization of corresponding data collection on staff performance during each training session.
• Communicate with the client’s clinical team following a training session as outlined by Manager to share details about the appointment.
• Meet with the Manager as requested (this can be done via phone or Zoom) to discuss new staff, introductions, next week’s assignments, and new staff training progress.
• Attend all assigned trainings and meetings related to this role in office or remotely on ABA skill building.
• Maintain all documentation assigned by Manager regarding current caseload and training assignments.
• Responsible for providing direct therapy hours as assigned by Manager when staff are out on extended leave or cases are on hold to ensure service hours are being fulfilled.
• Responsible for providing direct therapy hours as assigned by Manager to assess client generalization of taught skills, and generalization of achieved behavior reduction.
• Conduct training for new staff on utilization of Rethink for daily session notes.
• Review daily session notes with new staff.
• Review data collection procedures with new staff.
• Complete assessments, graphing, and data collection as assigned by Manager.
• Attend to company email and phone calls daily and respond to contacts within 24 hours.
• Maintain weekly calendar on Behavioral Framework GMAIL account by attending all scheduling training sessions and utilizing outlined communication systems for schedule changes and cancellations.
• Create and manage weekly schedule as outlined by Manager. Document and report discrepancies and barriers to scheduling.
• Assist with new hire staff training to include but is not limited to RBT skill out and competency assessment, Behavioral Framework specific in-person trainings, and RBT exam preparation.
• Additional responsibilities as outlined by Manager.

Competencies

• Customer Orientation - Demonstrates concern for satisfying one's external and/or internal customers; quickly and effectively solves customer problems; talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting; finds ways to measure and track customer satisfaction.
• Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Demonstrates attention to detail. Meets Deadlines. Consistently completes tasks, projects, and assignments on time.
• Adaptability – Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events. Works well under stress.
• Judgment - exhibits sound and accurate judgment; supports and explains reasoning for decisions.
• Critical Thinking - Proactive anticipation of issues; develops solutions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Teamwork – Exhibits objectivity and openness to others' views and ideas; gives and welcomes feedback; contributes to building a positive team spirit; puts success of practice above own interests.
• Interpersonal Relationships – Works to build and maintain healthy relationships with co-workers, clients, and others. Focuses on solving conflicts with win/win solutions; listens to others without interrupting; keeps emotions under control.
• Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; reads and interprets written information.
• Results - Focuses on completing essential tasks within an appropriate timeframe; is effective at setting priorities; demonstrates proficiency in both the quality and quantity of work; effectiveness of performance under pressure and/or opposition. Able to delegate responsibilities effectively.

Knowledge, Skills, Experience

• High School diploma required.
• RBT certification in good standing.
• Knowledge of ABA, human behavior and performance.
• Knowledge of the behavioral health industry and terms.
• Demonstrated ability to design and implement best practices related to training.

Work Environment, Physical Conditions

• Ability to work cooperatively with others.
• Must be physically present at the assigned job location.
• Must comply with practice policies and procedures.
• Must have a mobile device (such as a smart phone or a tablet) to bring to work.
• Physical activities include standing for long periods of time, sitting for long periods of time, walking, bending, kneeling.
• Must be able to reach, pull, and push.
• Requires manual dexterity, auditory and visual skills.
• Ability to lift up to 50 lbs.

Salary

$50,000 to $53,000

EOE

Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.

We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.

Raleigh