Lead Management Visa Sponsorship Jobs in North Carolina
Lead management roles in North Carolina are concentrated in Charlotte's financial and fintech sector, the Research Triangle's tech and SaaS companies, and Raleigh's growing enterprise software firms. Employers including Fiserv, Red Hat, and Lenovo North America regularly hire for pipeline and lead operations positions, making the state a competitive market for international candidates seeking visa sponsorship.
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Get Access To All JobsGENERAL INFORMATION
Location
Cary, North Carolina
Alternative Location(s)
* Posting Location: Clarks Summit, Pennsylvania
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Grade
12T
Posted Date
16-Oct-2026
Job ID
21157
DESCRIPTION AND REQUIREMENTS
The Team You Will Join
When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Lead, Major Incident & Problem Management is responsible for coordinating and driving MetLife's major incident and problem management processes, ensuring rapid service restoration, strong operational governance, and continuous improvement across critical technology services. Based in Cary, North Carolina, this role coordinates high-impact incidents, facilitates root cause analysis efforts, reduces repeat disruptions, and strengthens service resilience across the enterprise. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to play a key role in protecting the stability of critical business services. The position offers the opportunity to shape incident response practices, influence operational excellence initiatives, and partner across infrastructure, application, cybersecurity, service management, and business teams to improve resiliency and customer outcomes.
Key Responsibilities
- Coordinate enterprise major incident and problem management processes, promoting accountability, urgency, and continuous improvement across technology teams.
- Lead and coordinate end-to-end response activities for high-severity incidents, including triage, mobilization of technical teams, escalation management, and service restoration activities.
- Support the development and continuous improvement of incident management processes, governance standards, communications, and recovery activities.
- Facilitate war rooms and incident command activities, ensuring clear ownership of actions, executive communications, and disciplined execution through restoration and recovery.
- Partner across infrastructure, applications, cybersecurity, service management, vendors, and business teams to improve issue resolution, reduce repeat incidents, and strengthen operational resilience.
- Ensure incident classification, prioritization, documentation, and workflow execution align with enterprise standards, SLAs, and regulatory requirements.
- Drive root cause analysis, post-incident reviews, and corrective action tracking to address systemic issues and improve service stability, monitoring, automation, and recovery readiness.
- Develop reporting, dashboards, and metrics that provide visibility into incident performance, recurring issue trends, and opportunities for operational improvement.
- Maintain major incident playbooks, readiness reviews, and tabletop exercises to ensure teams are prepared to respond effectively in mission-critical environments.
Required Qualifications
- Bachelor’s degree or equivalent experience, with significant experience supporting and coordinating major incident, problem, or IT service management activities in a complex enterprise environment.
- 8+ years of experience in IT operations, service management, major incident management, problem management, service restoration, or related technology operations role.
- ITIL certification and experience implementing process improvements, governance controls, or automation to enhance service stability and response effectiveness.
- Strong knowledge of ITIL-based incident and problem management practices, with experience using service management platforms such as ServiceNow to drive workflow discipline, governance, and reporting.
- Demonstrated leadership experience influencing cross-functional teams, coordinating stakeholder activities, and driving outcomes in high-pressure operational environments.
- Excellent communication, executive presence, and collaboration skills, with the ability to influence stakeholders, lead crisis communications, and translate operational issues into clear business impact.
Preferred Qualifications
- Experience leveraging AI-powered tools such as Microsoft Copilot, Claude, or similar technologies to improve operational effectiveness, automate routine tasks, enhance communications, accelerate root cause analysis, and support data-driven decision-making.
- Experience developing and utilizing Power BI dashboards and reporting solutions to monitor incident and problem management performance, identify SLA risks and breaches, track operational trends, support executive reporting, and drive continuous service improvement.
- Experience working in a global, highly matrixed organization with the ability to coordinate across time zones, vendors, and multiple technology domains.
- Background in financial services, insurance, or other highly regulated industries with a strong appreciation for risk, resilience, and control requirements.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $100,000 - $155,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
GENERAL INFORMATION
Location
Cary, North Carolina
Alternative Location(s)
* Posting Location: Clarks Summit, Pennsylvania
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Grade
12T
Posted Date
16-Oct-2026
Job ID
21157
DESCRIPTION AND REQUIREMENTS
The Team You Will Join
When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Lead, Major Incident & Problem Management is responsible for coordinating and driving MetLife's major incident and problem management processes, ensuring rapid service restoration, strong operational governance, and continuous improvement across critical technology services. Based in Cary, North Carolina, this role coordinates high-impact incidents, facilitates root cause analysis efforts, reduces repeat disruptions, and strengthens service resilience across the enterprise. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to play a key role in protecting the stability of critical business services. The position offers the opportunity to shape incident response practices, influence operational excellence initiatives, and partner across infrastructure, application, cybersecurity, service management, and business teams to improve resiliency and customer outcomes.
Key Responsibilities
- Coordinate enterprise major incident and problem management processes, promoting accountability, urgency, and continuous improvement across technology teams.
- Lead and coordinate end-to-end response activities for high-severity incidents, including triage, mobilization of technical teams, escalation management, and service restoration activities.
- Support the development and continuous improvement of incident management processes, governance standards, communications, and recovery activities.
- Facilitate war rooms and incident command activities, ensuring clear ownership of actions, executive communications, and disciplined execution through restoration and recovery.
- Partner across infrastructure, applications, cybersecurity, service management, vendors, and business teams to improve issue resolution, reduce repeat incidents, and strengthen operational resilience.
- Ensure incident classification, prioritization, documentation, and workflow execution align with enterprise standards, SLAs, and regulatory requirements.
- Drive root cause analysis, post-incident reviews, and corrective action tracking to address systemic issues and improve service stability, monitoring, automation, and recovery readiness.
- Develop reporting, dashboards, and metrics that provide visibility into incident performance, recurring issue trends, and opportunities for operational improvement.
- Maintain major incident playbooks, readiness reviews, and tabletop exercises to ensure teams are prepared to respond effectively in mission-critical environments.
Required Qualifications
- Bachelor’s degree or equivalent experience, with significant experience supporting and coordinating major incident, problem, or IT service management activities in a complex enterprise environment.
- 8+ years of experience in IT operations, service management, major incident management, problem management, service restoration, or related technology operations role.
- ITIL certification and experience implementing process improvements, governance controls, or automation to enhance service stability and response effectiveness.
- Strong knowledge of ITIL-based incident and problem management practices, with experience using service management platforms such as ServiceNow to drive workflow discipline, governance, and reporting.
- Demonstrated leadership experience influencing cross-functional teams, coordinating stakeholder activities, and driving outcomes in high-pressure operational environments.
- Excellent communication, executive presence, and collaboration skills, with the ability to influence stakeholders, lead crisis communications, and translate operational issues into clear business impact.
Preferred Qualifications
- Experience leveraging AI-powered tools such as Microsoft Copilot, Claude, or similar technologies to improve operational effectiveness, automate routine tasks, enhance communications, accelerate root cause analysis, and support data-driven decision-making.
- Experience developing and utilizing Power BI dashboards and reporting solutions to monitor incident and problem management performance, identify SLA risks and breaches, track operational trends, support executive reporting, and drive continuous service improvement.
- Experience working in a global, highly matrixed organization with the ability to coordinate across time zones, vendors, and multiple technology domains.
- Background in financial services, insurance, or other highly regulated industries with a strong appreciation for risk, resilience, and control requirements.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $100,000 - $155,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
Lead Management Job Roles in North Carolina
See all 78+ Lead Management Jobs in North Carolina
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Search Lead Management Jobs in North CarolinaLead Management Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for lead management roles in North Carolina?
Charlotte-based financial technology firms like Fiserv and LendingTree, along with Research Triangle employers such as Red Hat, Lenovo, and SAS Institute, have sponsored H-1B visa and other work visas for business and sales operations roles. Larger enterprise software and healthcare IT companies in the Raleigh-Durham corridor also appear regularly in Department of Labor LCA disclosure data for lead management and related positions.
Which visa types are most common for lead management roles in North Carolina?
The H-1B is the most common visa category for lead management professionals in North Carolina, provided the role qualifies as a specialty occupation requiring a relevant bachelor's degree or higher. Candidates with Canadian or Mexican citizenship may qualify for TN visa status under the USMCA. Those with extraordinary achievement in sales operations or marketing may explore the O-1A, though that standard is significantly harder to meet.
Which cities in North Carolina have the most lead management sponsorship jobs?
Charlotte and Raleigh account for the majority of lead management sponsorship activity in the state. Charlotte's concentration of financial services and fintech firms drives demand for pipeline and CRM-focused roles. Raleigh and Durham benefit from the Research Triangle's density of technology, software, and life sciences employers. Durham and Chapel Hill add additional hiring volume through university-affiliated tech transfer and startup ecosystems.
How to find lead management visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify lead management roles in North Carolina where employers are actively willing to sponsor. Rather than sorting through unverified listings elsewhere, you can search by role type and state to surface positions from companies with a documented history of sponsoring international candidates in sales operations and lead management functions.
Are there state-specific considerations for lead management visa sponsorship in North Carolina?
North Carolina does not impose state-level visa requirements, but the prevailing wage standard set by the Department of Labor applies to all H-1B filings in the state. Charlotte and Raleigh fall into higher prevailing wage tiers than rural areas, which affects what employers must offer to file a compliant Labor Condition Application. Lead management roles tied to SaaS or financial services in these metros tend to align more naturally with specialty occupation criteria than general sales coordinator positions.
What is the prevailing wage for sponsored lead management jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.