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INTRODUCTION

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

JOB SUMMARY

The Supervisor, Title Auditor position within the Release Services Group will oversee team members that handle the execution of titles, lien satisfactions, generation of letters & pull reports, notarization, and ensuring adherence to state/county requirements. This position is a fast-paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality. The Supervisor will be responsible for training, coaching, hiring and all aspects of leadership for their team.

KEY RESPONSIBILITIES

• Allocates assignments, monitors team performance, coaches, trains, mentors, and provides guidance to staff to ensure business goals and objectives are achieved.
• Manage a high volume of tasks in a timely, accurate and efficient manner.
• Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels for internal and external clients.
• Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.
• Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities.
• Be a frontline resource for requests and questions for all areas of the department.
• Use company proprietary software for research and data entry.
• Research, analyze and resolve problems in a timely manner.
• Be a positive role model to team members in all areas of performance.
• Interview applicants and make recommendations for hiring.
• Participate in employee recognition.
• Perform other duties, as necessary.
• As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.

MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIRED

• High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Previous leadership experience.
• Proficient in using Microsoft Office or Google Suite, products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
• Strong leadership skills, including the ability to coach, motivate and instruct others to reach desired results in quality, production and accepted service levels.
• Proven ability to organize and prioritize daily work.

PREFERRED BUT NOT REQUIRED

• College degree or certification.
• Familiarity with automotive, titling or finance industry.

WORKPLACE ENVIRONMENT

• Fast paced, high volume, production.
• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule will be swing shift 2:30PM-11:00PM ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.
• Ability to lift or push up to 35 lbs.

COMPENSATION

The salary range for this position is: $58,000 - $64,000

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.