Customer Specialist Visa Sponsorship Jobs in Oregon
Customer specialist roles in Oregon are concentrated in Portland's growing tech and e-commerce sectors, with companies like Nike, Daimler Trucks North America, and Cambia Health Solutions among active employers. Visa sponsorship opportunities exist across the state, particularly in Portland and Beaverton, where enterprise software and retail operations drive steady demand for customer-facing specialists.
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Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.
Our vision for Customer Success is simple: “We will become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers, driving best practices and innovation to create more value for the business.” The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
- Provide end-to-end, single point of contact support for our customers – from order entry and inquiry to AR support and issue resolution.
- Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level).
- Support the marketing strategy to create new relationships, new customers, new markets.
- Serve as the customers’ voice, including marketing, product, professional services and sales.
- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
- Communicate frequently with customers on updates, information, concerns and suggestions.
- Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
- Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
- Manage deliverables specific to meeting the team’s strategic objectives.
- Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
- Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
- Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser – setting up and defining process per customer’s requirements).
- Complete forms, applications and/or customer requests.
- Business travel required as needed. Participate in customer visits, trade shows and/or events.
Who we want:
- Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Skills Knowledge and Expertise
What you need:
- Dependable, self-motivated, and displays initiative
- Results and goal oriented
- Customer growth oriented
- Effective communication skills – written & verbal, internal & external customers
- Strong problem analysis and problem-solving skills, innovative
- Professional in all manners
- High-level attention to detail, high level accuracy and reliable results
Education and Experience
- Bachelor’s degree (strongly preferred)
- Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)
Computer Skills
- Basic: Alphanumeric data entry; word processing/typing
- Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
- Desirable: Experience working in JDE and Microsoft Dynamics
Don’t feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters in Fort Wayne, Indiana.
About Franklin Electric
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.
At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on.
Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
Description
Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.
Our vision for Customer Success is simple: “We will become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion. This role provides end-to-end account and relationship support to our best customers, driving best practices and innovation to create more value for the business.” The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
- Provide end-to-end, single point of contact support for our customers – from order entry and inquiry to AR support and issue resolution.
- Proactively anticipate customer needs and identify any potential opportunities or issues. Create recommendations and facilitate actions accordingly. (Requires a strong knowledge of the account, products, and daily interaction on a high level).
- Support the marketing strategy to create new relationships, new customers, new markets.
- Serve as the customers’ voice, including marketing, product, professional services and sales.
- Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
- Communicate frequently with customers on updates, information, concerns and suggestions.
- Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
- Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
- Manage deliverables specific to meeting the team’s strategic objectives.
- Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
- Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
- Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser – setting up and defining process per customer’s requirements).
- Complete forms, applications and/or customer requests.
- Business travel required as needed. Participate in customer visits, trade shows and/or events.
Who we want:
- Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Skills Knowledge and Expertise
What you need:
- Dependable, self-motivated, and displays initiative
- Results and goal oriented
- Customer growth oriented
- Effective communication skills – written & verbal, internal & external customers
- Strong problem analysis and problem-solving skills, innovative
- Professional in all manners
- High-level attention to detail, high level accuracy and reliable results
Education and Experience
- Bachelor’s degree (strongly preferred)
- Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)
Computer Skills
- Basic: Alphanumeric data entry; word processing/typing
- Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
- Desirable: Experience working in JDE and Microsoft Dynamics
Don’t feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters in Fort Wayne, Indiana.
About Franklin Electric
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.
At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on.
Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
Customer Specialist Job Roles in Oregon
See all 74+ Customer Specialist Jobs in Oregon
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Search Customer Specialist Jobs in OregonCustomer Specialist Jobs in Oregon: Frequently Asked Questions
Which companies in Oregon sponsor visas for customer specialist roles?
Portland-based employers in technology, healthcare, and logistics are the most active sponsors for customer specialist positions in Oregon. Companies like Nike (headquartered in Beaverton), Precision Castparts, and regional operations of Salesforce and Oracle have sponsored work visas for customer-facing roles. Retail and e-commerce operations centered in the Portland metro area also generate sponsorship activity, though the volume varies significantly by employer size and hiring cycle.
What visa types are most commonly used for customer specialist jobs in Oregon?
The H-1B visa is the most common visa for customer specialist roles in Oregon when the position qualifies as a specialty occupation, typically requiring a relevant bachelor's degree in business, communications, or a related field. The L-1B (intracompany transferee with specialized knowledge) is also used when a candidate is transferring from an overseas office of an Oregon-based employer. TN visas are an option for Canadian and Mexican nationals in qualifying business roles.
Which cities in Oregon have the most customer specialist visa sponsorship jobs?
Portland accounts for the large majority of customer specialist sponsorship jobs in Oregon, driven by its concentration of corporate headquarters and regional offices in tech, healthcare, and logistics. Beaverton, home to Nike's global campus, is a secondary hub. Salem and Eugene see more limited sponsorship activity, primarily from public sector employers and regional healthcare systems rather than the technology sector.
How to find customer specialist visa sponsorship jobs in Oregon?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer specialist roles by state, making it straightforward to find Oregon-specific opportunities. The platform surfaces employers with a documented history of sponsoring work visas, which saves significant time compared to screening unfiltered job postings. Focusing your search on Portland and Beaverton employers in tech and e-commerce will yield the most relevant results for this role type.
Are there any Oregon-specific considerations for customer specialist visa sponsorship?
Oregon does not impose additional state-level licensing requirements specific to customer specialist roles, but employers must comply with federal prevailing wage obligations under the H-1B program, which are determined by the Portland-Vancouver-Hillsboro metropolitan area wage data published by the Department of Labor. Oregon's strong university pipeline, particularly from Oregon State University and the University of Oregon, means employers are accustomed to sponsoring international graduates, which can make the process more familiar for HR departments at larger companies.
What is the prevailing wage for sponsored customer specialist jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.