Support Engineer Visa Sponsorship Jobs in Tennessee
Tennessee's support engineer job market spans healthcare IT in Nashville, logistics technology in Memphis, and enterprise software firms across Knoxville and Chattanooga. Companies like HCA Healthcare, FedEx, and Oracle's regional offices regularly hire for technical support roles, and many participate in H-1B visa and TN visa sponsorship programs for qualified international candidates.
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Get Access To All JobsWe are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails - assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
- Sunday: 10:00 AM - 7:00 PM
- Monday-Friday: 7:00 AM - 8:00 PM
- Saturday: 9:00 AM - 6:00 PM
Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails - assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
- Sunday: 10:00 AM - 7:00 PM
- Monday-Friday: 7:00 AM - 8:00 PM
- Saturday: 9:00 AM - 6:00 PM
Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
Support Engineer Job Roles in Tennessee
See all 175+ Support Engineer Jobs in Tennessee
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Search Support Engineer Jobs in TennesseeSupport Engineer Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for support engineers in Tennessee?
Several large employers in Tennessee have established H-1B sponsorship histories for technical support roles. In Nashville, HCA Healthcare and Asurion have filed LCAs for support-related positions. Memphis-based FedEx and AutoZone sponsor technical staff, and Knoxville's Oak Ridge National Laboratory hires internationally for specialized support engineering work. Mid-size software and managed services firms across the state also sponsor, particularly those serving healthcare and logistics sectors.
Which visa types are most common for support engineer roles in Tennessee?
The H-1B is the most widely used visa for support engineers in Tennessee, provided the role requires a bachelor's degree in a specific technical field such as computer science or information systems. Canadian and Mexican nationals sometimes qualify under the TN visa category for computer systems analyst roles. Candidates already holding OPT or STEM OPT work authorization are also competitive for Tennessee-based support engineer positions.
Which cities in Tennessee have the most support engineer sponsorship jobs?
Nashville consistently leads for support engineer sponsorship activity, driven by its concentration of healthcare IT, fintech, and SaaS companies. Memphis has demand rooted in logistics technology and supply chain software. Knoxville sees hiring from research institutions and manufacturing technology firms, while Chattanooga has a growing fiber and smart-grid technology sector that creates niche support engineering opportunities for international candidates.
How to find support engineer visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for support engineer roles in Tennessee without sorting through employers who don't sponsor. You can narrow results by city and role type to focus on Nashville's healthcare IT sector, Memphis logistics firms, or Knoxville research institutions. Migrate Mate surfaces employers with active sponsorship histories, which saves significant time in the early job search phase.
Are there state-specific factors that affect visa sponsorship for support engineers in Tennessee?
Tennessee has no state income tax on wages, which can influence employer compensation structures, though prevailing wage requirements under H-1B rules still apply based on the specific metro area and role level. Nashville's rapid tech sector growth has increased employer familiarity with sponsorship processes. The state's strong university pipeline from Vanderbilt, the University of Tennessee, and Tennessee Tech also means many local employers have experience recruiting and sponsoring international engineering graduates.
What is the prevailing wage for sponsored support engineer jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.