Support Engineer Visa Sponsorship Jobs in Indiana
Indiana's support engineer market spans manufacturing technology firms in Indianapolis, logistics tech companies in Fort Wayne, and Salesforce ecosystem partners across the state. Major employers like Salesforce, Cummins, and Eli Lilly have sponsored support engineer roles here. The state's growing tech sector and lower cost of living attract international candidates seeking visa sponsorship.
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Get Access To All JobsGENERAL RESPONSIBILITIES: Under the supervision of Service Manager the incumbent will perform phone/email support for installation, maintenance, and repairs on Company products at assigned customer sites. This requires interfacing with both internal team members and external customers as part of a solution-based service process. The incumbent will also be responsible for maintaining daily communication with customers to ensure resolution and proper follow-up, leading to complete customer satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Provides troubleshooting procedures for technical equipment failures or issues through phone/email support and occasional on-site customer visits.
- Conducts testing and root cause analysis on machine components that will lead to effective problem solving.
- Provides technical feedback on product improvements.
- Maintains customer service logs and internal service records in accordance with American Fuji Technical Services policies.
- Understands and follows Health and Human Services and Environmental Health and Safety requirements.
- Completes other duties as assigned in an accurate and timely manner.
REQUIRED QUALIFICATIONS:
- Experience with PLC programming/troubleshooting (Rockwell & Siemens) and networking.
- Background with packaging equipment.
- Possesses a strong electrical and mechanical background with the ability to read and understand blue prints and electrical documentation.
- Excellent communication and troubleshooting skills are a must.
- Ability to multi-task in a fast-paced, deadline-oriented environment.
- Strong attention to detail.
- Strong teamwork and interpersonal skills; ability to interact with all levels within the organization.
- Excellent organizational skills; must be able to manage tasks and projects with minimal guidance.
- Ability to travel 25% with flexibility to travel weekdays and weekends as necessary.
PREFERRED QUALIFICATIONS:
- Fluent in Spanish
- Bachelor’s degree in Electrical and/or Mechanical Engineering
- 3-5 years’ experience in a manufacturing and/or Field Service Experience
WORK ENVIRONMENT:
- Walking and standing are required
- Light physical work may require exerting up to 20 pounds of force
- Worker is required to have close visual acuity to perform an activity such as viewing computer, extensive reading, and visual inspection of small parts
- The worker is not substantially exposed to adverse environmental conditions
GENERAL RESPONSIBILITIES: Under the supervision of Service Manager the incumbent will perform phone/email support for installation, maintenance, and repairs on Company products at assigned customer sites. This requires interfacing with both internal team members and external customers as part of a solution-based service process. The incumbent will also be responsible for maintaining daily communication with customers to ensure resolution and proper follow-up, leading to complete customer satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Provides troubleshooting procedures for technical equipment failures or issues through phone/email support and occasional on-site customer visits.
- Conducts testing and root cause analysis on machine components that will lead to effective problem solving.
- Provides technical feedback on product improvements.
- Maintains customer service logs and internal service records in accordance with American Fuji Technical Services policies.
- Understands and follows Health and Human Services and Environmental Health and Safety requirements.
- Completes other duties as assigned in an accurate and timely manner.
REQUIRED QUALIFICATIONS:
- Experience with PLC programming/troubleshooting (Rockwell & Siemens) and networking.
- Background with packaging equipment.
- Possesses a strong electrical and mechanical background with the ability to read and understand blue prints and electrical documentation.
- Excellent communication and troubleshooting skills are a must.
- Ability to multi-task in a fast-paced, deadline-oriented environment.
- Strong attention to detail.
- Strong teamwork and interpersonal skills; ability to interact with all levels within the organization.
- Excellent organizational skills; must be able to manage tasks and projects with minimal guidance.
- Ability to travel 25% with flexibility to travel weekdays and weekends as necessary.
PREFERRED QUALIFICATIONS:
- Fluent in Spanish
- Bachelor’s degree in Electrical and/or Mechanical Engineering
- 3-5 years’ experience in a manufacturing and/or Field Service Experience
WORK ENVIRONMENT:
- Walking and standing are required
- Light physical work may require exerting up to 20 pounds of force
- Worker is required to have close visual acuity to perform an activity such as viewing computer, extensive reading, and visual inspection of small parts
- The worker is not substantially exposed to adverse environmental conditions
Support Engineer Job Roles in Indiana
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Search Support Engineer Jobs in IndianaSupport Engineer Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for support engineers in Indiana?
Several Indiana employers have a track record of sponsoring support engineers through H-1B and other work visas. Salesforce, Cummins, Eli Lilly, Genesys, and Consero Global are among companies with Indiana operations that have filed for support-oriented technical roles. Large enterprise software firms and manufacturing technology companies in Indianapolis and surrounding areas tend to file the most petitions for these positions.
Which visa types are most common for support engineer roles in Indiana?
The H-1B is the most common visa category for support engineers in Indiana, as these roles typically require a bachelor's degree in computer science, information systems, or a related field, meeting the specialty occupation standard. L-1B visas apply when an international company transfers a specialized knowledge employee to an Indiana office. Canadian and Mexican nationals may also qualify under the TN visa's computer systems analyst category, depending on how the role is defined.
How to find support engineer visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for support engineer roles in Indiana without sorting through positions that won't consider international candidates. You can filter by state and job category to surface companies actively hiring and willing to sponsor. Migrate Mate's job board is particularly useful for narrowing down Indiana-based employers in the enterprise software and manufacturing technology sectors.
Which cities in Indiana have the most support engineer sponsorship jobs?
Indianapolis concentrates the majority of Indiana's support engineer sponsorship activity, home to the state's largest tech employers, healthcare IT firms, and Salesforce ecosystem partners. Fort Wayne has a smaller but active market tied to manufacturing technology and logistics software companies. Bloomington sees some activity connected to Indiana University's technology operations and affiliated employers, while Carmel and Fishers, as Indianapolis suburbs, host a growing number of SaaS and enterprise software offices.
Are there state-specific considerations for support engineers seeking visa sponsorship in Indiana?
Indiana does not have a state income tax structure that significantly complicates sponsorship, but employers must still meet Department of Labor prevailing wage requirements for the specific metropolitan area where the role is based. Indianapolis and Fort Wayne fall under different wage determination zones, so the required wage for an H-1B petition will differ between the two cities. Indiana's manufacturing and life sciences industries also create demand for support engineers with domain-specific knowledge, which can strengthen a specialty occupation argument in a petition.
What is the prevailing wage for sponsored support engineer jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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