Support Engineer Visa Sponsorship Jobs in Utah
Support engineer roles in Utah are concentrated around Salt Lake City's growing tech corridor, with companies like Adobe, Qualtrics, Domo, and Amazon Web Services actively hiring. Ogden and Provo also offer opportunities through software and cloud infrastructure firms. Many Utah employers have established visa sponsorship programs for qualified support engineers.
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Get Access To All JobsCompany Description
Instructure was founded to define, develop, and deploy superior, easy-to-use software. (And that’s what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity.
Job Description
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. Technical Support Representatives support end users of Canvas. Technical Support Representatives support end users, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
The Force never sleeps and neither do we! Our team is awesome and available 24/7. That means we have day, swing, night and weekend shifts (so, yes, working Saturday/Sunday is a possibility). We can't guarantee what shift you'll get because we like to keep it spicy (and they're based on tenure). Candidates must have full availability to start.
What you will be doing:
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
- Impersonate the Yoda voice during down time.
- When working tickets:
- Validate and clarify the issue reported
- Answer how-to questions
- Fix end-user issues that are resolvable through the Canvas user interface
- Replicate, troubleshoot, and describe simple bugs
- Keep thorough, clear, and complete records in the ticketing system of all actions taken
- Escalate tickets not resolvable at the L1 level to the L2 Support team
- Levitate desk chair across the room.
- Be friendly, efficient, and dependable, and always provide timely updates to users
- When assigned, create documentation of Support processes
- Perform other duties as assigned by supervisor
- Other duties as assigned by supervisor (such as locating Waldo or Carmen Sandiego).
Qualifications
- High School diploma
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Jedi force-push
- Jedi mind-trick
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
- Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
- Ability to handle clients professionally during all interactions
- Strong written and verbal communication skills
- Sense of humor. Like a really funny one.
Additional Information
Get in on all the awesome at Instructure.
- Competitive salary, stock options, and 401k
- 100% paid medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Time off with pay, 9 paid holidays, and flexible work schedules
- Fitness club memberships
- Fully-stocked kitchens and catered lunches
- iMacs or Macbooks
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
Company Description
Instructure was founded to define, develop, and deploy superior, easy-to-use software. (And that’s what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity.
Job Description
The Instructure Technical Support group is responsible for providing technical assistance to the end-users of Canvas, our cutting-edge LMS software. Technical Support Representatives support end users of Canvas. Technical Support Representatives support end users, learning management systems administrators, and corporate users. Provide troubleshooting and technical support via phone, web-based tools, and e-mail. Advise clients regarding the product's use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 2 Support. They will assist the clients from issue initiation through resolution or escalation.
The Force never sleeps and neither do we! Our team is awesome and available 24/7. That means we have day, swing, night and weekend shifts (so, yes, working Saturday/Sunday is a possibility). We can't guarantee what shift you'll get because we like to keep it spicy (and they're based on tenure). Candidates must have full availability to start.
What you will be doing:
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
- Impersonate the Yoda voice during down time.
- When working tickets:
- Validate and clarify the issue reported
- Answer how-to questions
- Fix end-user issues that are resolvable through the Canvas user interface
- Replicate, troubleshoot, and describe simple bugs
- Keep thorough, clear, and complete records in the ticketing system of all actions taken
- Escalate tickets not resolvable at the L1 level to the L2 Support team
- Levitate desk chair across the room.
- Be friendly, efficient, and dependable, and always provide timely updates to users
- When assigned, create documentation of Support processes
- Perform other duties as assigned by supervisor
- Other duties as assigned by supervisor (such as locating Waldo or Carmen Sandiego).
Qualifications
- High School diploma
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Jedi force-push
- Jedi mind-trick
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
- Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
- Ability to handle clients professionally during all interactions
- Strong written and verbal communication skills
- Sense of humor. Like a really funny one.
Additional Information
Get in on all the awesome at Instructure.
- Competitive salary, stock options, and 401k
- 100% paid medical, dental, disability, and life insurance
- HSA program, vision, voluntary life, and AD&D
- Time off with pay, 9 paid holidays, and flexible work schedules
- Fitness club memberships
- Fully-stocked kitchens and catered lunches
- iMacs or Macbooks
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
Support Engineer Job Roles in Utah
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Search Support Engineer Jobs in UtahSupport Engineer Jobs in Utah: Frequently Asked Questions
Which companies in Utah sponsor visas for support engineers?
Several established tech employers in Utah have a track record of sponsoring work visas for support engineers. Adobe, Qualtrics, Domo, Instructure, and Amazon Web Services have all filed H-1B Labor Condition Applications for technical support roles in the Salt Lake City area. Larger enterprises generally have dedicated immigration teams, which can make the sponsorship process more straightforward for candidates.
Which visa types are most common for support engineer roles in Utah?
The H-1B is the most common work visa for support engineers in Utah, provided the role qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant technical field. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible for TN status under the USMCA. L-1B visas are also used when candidates transfer from a foreign affiliated office.
How to find support engineer visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship status, making it practical to search for support engineer roles in Utah without sorting through employers who don't sponsor. You can narrow results by location, including Salt Lake City, Provo, and Ogden, to focus on companies actively hiring international candidates for technical support positions. Migrate Mate is updated regularly to reflect current openings.
Which cities in Utah have the most support engineer sponsorship jobs?
Salt Lake City is the primary hub, home to the largest concentration of tech employers filing H-1B petitions for support roles. Provo and the surrounding Utah County area, sometimes called Silicon Slopes, hosts a dense cluster of software companies including Qualtrics and Domo where support engineering positions are common. Ogden has a smaller but growing presence, particularly in cloud infrastructure and managed services firms.
Are there state-specific factors that affect support engineer sponsorship in Utah?
Utah's Silicon Slopes ecosystem has produced a high density of mid-stage and enterprise software companies, many of which have experience hiring internationally. Brigham Young University, the University of Utah, and Utah State University supply a consistent pipeline of technical graduates, and some employers in the area are familiar with F-1 OPT transitions into H-1B sponsorship. Prevailing wage requirements for support engineer roles are set by the Department of Labor based on the Salt Lake City metropolitan area, which affects the minimum compensation employers must offer sponsored workers.
What is the prevailing wage for sponsored support engineer jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which support engineer employers are hiring and sponsoring visas in Utah right now.
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