Support Engineer Visa Sponsorship Jobs in Utah
Support engineer roles in Utah are concentrated around Salt Lake City's growing tech corridor, with companies like Adobe, Qualtrics, Domo, and Amazon Web Services actively hiring. Ogden and Provo also offer opportunities through software and cloud infrastructure firms. Many Utah employers have established visa sponsorship programs for qualified support engineers.
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Get Access To All JobsAbout us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
We are looking to hire an experienced Product Support Engineer to provide technical support for customers who use our Proofpoint AI Security solutions. This is a customer facing role and as a core function, you will be required to respond to customer tickets and assist customers via phone, email, and chat and resolve technical support issues in this product area. This may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues.
To ensure success as a product support engineer, you should have in-depth knowledge of IT systems, network security, excellent communication skills, and the ability to work independently and be a team player.
Responsibilities:
- Responding to technical support ticket and providing remote support to customers
- Working with customers to find diagnose and resolve technical issues within specific response guidelines
- Manage product escalations, function as a liaison between customers, and various levels of product engineering
- Installing/Upgrading software related to this product area
- Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware
- Documenting work in the ticketing system (Salesforce experience preferred)
Requirements for the role:
- 10+ years work experience as a Technical Support Engineer
- 10+ years work experience with network security or endpoint security
- Knowledge of networking systems, identity providers, x509 certificates, Linux security tools, KMS, cloud environments
- Knowledge of AI, MCP and API Gateways is a plus
- Ability to troubleshoot complex software and hardware issues
- Excellent communication skills (verbal and writing)
- Fast thinker
- Technical diagnostic skills
- Good people skills
- Expert in Mac and Windows
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 136,200.00 - 214,005.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 112,700.00 - 177,100.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 101,600.00 - 159,720.00 USD
About us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
We are looking to hire an experienced Product Support Engineer to provide technical support for customers who use our Proofpoint AI Security solutions. This is a customer facing role and as a core function, you will be required to respond to customer tickets and assist customers via phone, email, and chat and resolve technical support issues in this product area. This may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues.
To ensure success as a product support engineer, you should have in-depth knowledge of IT systems, network security, excellent communication skills, and the ability to work independently and be a team player.
Responsibilities:
- Responding to technical support ticket and providing remote support to customers
- Working with customers to find diagnose and resolve technical issues within specific response guidelines
- Manage product escalations, function as a liaison between customers, and various levels of product engineering
- Installing/Upgrading software related to this product area
- Diagnosing and troubleshooting the ticket issues that can be related to software, networking, and hardware
- Documenting work in the ticketing system (Salesforce experience preferred)
Requirements for the role:
- 10+ years work experience as a Technical Support Engineer
- 10+ years work experience with network security or endpoint security
- Knowledge of networking systems, identity providers, x509 certificates, Linux security tools, KMS, cloud environments
- Knowledge of AI, MCP and API Gateways is a plus
- Ability to troubleshoot complex software and hardware issues
- Excellent communication skills (verbal and writing)
- Fast thinker
- Technical diagnostic skills
- Good people skills
- Expert in Mac and Windows
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges:
SF Bay Area, New York City Metro Area:
Base Pay Range: 136,200.00 - 214,005.00 USD
California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 112,700.00 - 177,100.00 USD
All other cities and states excluding those listed above:
Base Pay Range: 101,600.00 - 159,720.00 USD
Support Engineer Job Roles in Utah
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Search Support Engineer Jobs in UtahSupport Engineer Jobs in Utah: Frequently Asked Questions
Which companies in Utah sponsor visas for support engineers?
Several established tech employers in Utah have a track record of sponsoring work visas for support engineers. Adobe, Qualtrics, Domo, Instructure, and Amazon Web Services have all filed H-1B visa Labor Condition Applications for technical support roles in the Salt Lake City area. Larger enterprises generally have dedicated immigration teams, which can make the sponsorship process more straightforward for candidates.
Which visa types are most common for support engineer roles in Utah?
The H-1B is the most common work visa for support engineers in Utah, provided the role qualifies as a specialty occupation requiring a bachelor's degree or higher in a relevant technical field. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may be eligible for TN visa status under the USMCA. L-1B visas are also used when candidates transfer from a foreign affiliated office.
How to find support engineer visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship status, making it practical to search for support engineer roles in Utah without sorting through employers who don't sponsor. You can narrow results by location, including Salt Lake City, Provo, and Ogden, to focus on companies actively hiring international candidates for technical support positions. Migrate Mate is updated regularly to reflect current openings.
Which cities in Utah have the most support engineer sponsorship jobs?
Salt Lake City is the primary hub, home to the largest concentration of tech employers filing H-1B petitions for support roles. Provo and the surrounding Utah County area, sometimes called Silicon Slopes, hosts a dense cluster of software companies including Qualtrics and Domo where support engineering positions are common. Ogden has a smaller but growing presence, particularly in cloud infrastructure and managed services firms.
Are there state-specific factors that affect support engineer sponsorship in Utah?
Utah's Silicon Slopes ecosystem has produced a high density of mid-stage and enterprise software companies, many of which have experience hiring internationally. Brigham Young University, the University of Utah, and Utah State University supply a consistent pipeline of technical graduates, and some employers in the area are familiar with F-1 OPT transitions into H-1B sponsorship. Prevailing wage requirements for support engineer roles are set by the Department of Labor based on the Salt Lake City metropolitan area, which affects the minimum compensation employers must offer sponsored workers.
What is the prevailing wage for sponsored support engineer jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.