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INTRODUCTION

The Manager Business Support Services works with physicians, advance practice providers and caregivers to ensure effective leadership and accountability for business services including excellence in patient care and safety, patient experience, physician and caregiver engagement and retention, financial and community stewardship. The Business Support Services Manager oversees patient reception, registration, patient scheduling and pre-authorization. Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay is available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials on qualifying positions
• Flexible scheduling

ROLE AND RESPONSIBILITIES

Essential Functions:

• Oversees business office functions of the clinic including but not limited to scheduling, registration, referral management and patient access and revenue cycle management in conjunction with Revenue Cycle leadership. Serves as a liaison to corporate service departments that provide and/or support these services.
• Provide system and business practice concepts and work approaches used to systematically pursue ever-higher levels of performance.
• Assumes responsibility for development and coordination of staff performance criteria, competencies and education.
• Analyze systems and procedures and recommends changes to improve workflow and efficiency.
• Ensure all patients and referring providers are interacted with respect, effectiveness and efficiency to ensure the program has appropriate and timely access to providers.
• Responsible for the overall patient experience and resolves any patient concerns in a timely manner.
• Assures end of day and end of month procedure are completed.
• Demonstrates working knowledge of payer specific guidelines to accurately process patient medical insurance policy. Uses that knowledge to teach staff to assure clean claims.
• Oversees human resource responsibilities including interviewing and selection of new caregivers, coaching and development, performance appraisals, conflict resolution, corrective actions and terminations.
• Supports the organizations purpose, vision, values, and strategic priorities. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Provides exceptional leadership and promotes teamwork and collaboration. Is accountable for the overall engagement of physicians and caregivers by creating an environment in which people feel valued and respected.
• Plans and facilitates regularly scheduled provider and caregiver meetings.
• Performs work on projects, special assignments, committees, and other duties as assigned or as necessity dictates.
• All other duties as assigned.

BASIC QUALIFICATIONS

Required:

Education - High School Diploma/GED Equivalent

Experience - 3+ years Supervisor experience; 3+ years Healthcare experience

Preferred:

Education - Associates degree in Related Field

Physical Requirements

Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

JOB CATEGORY

Business Administration

JOB FAMILY

Business Services

SHIFT

Requires the ability to work assigned schedules and hours as determined by the department

EMPLOYEE TYPE

Regular

LOCATION

Monument Health Rapid City Clinic, Flormann Street

EEO STATEMENT

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.