Support Engineer Visa Sponsorship Jobs in South Dakota
Support engineer visa sponsorship jobs in South Dakota are concentrated around Sioux Falls, home to major financial technology and healthcare employers like Sanford Health, Citibank, and Wells Fargo. The state's growing tech sector and lower cost of living attract companies willing to sponsor H-1B and other work visas for qualified candidates.
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Get Access To All JobsCompany Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfaction.
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
- Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
- Managing returns on warranted parts and systems
- Packaging and shipping replacement parts to customers
- Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
- May participate in development of information technology and infrastructure projects
- Installing, supporting and troubleshooting approved desktop software
- Performing planned maintenance, moves, adds and changes
- Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
- Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
- Exercises judgment with defined procedures and practices to determine appropriate action
- Creating and maintaining images for standard systems
- Recommends hardware and software solutions, including new acquisitions and upgrades
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
- Requires little day-to-day supervision
- Ability to work on call after hours as required
Communicate effectively with multiple customers and co-workers. This includes the following activities:
- Consulting with the Service Desk on support calls
- Able to communicate highly technical information to both technical and non-technical personnel
- Providing Case status updates to management and end-users
- Providing phone support and diagnostics to remote customers
- Participating in training programs designed to educate customers about basic and specialized applications
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support
Qualifications
- Strong customer service skills
- Reliability and a strong sense of responsibility
- Ability to work independently and take ownership
- Solid technical and analytical skills required
- Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
- Knowledge of supported Microsoft Windows operating systems
- Experience with Active Directory administration
- Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
- Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
- Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
EDUCATION and/or WORK EXPERIENCE:
- Associate's Degree or equivalent experience required
- A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred
- 2-4 years or more of related experience preferred
SPECIAL CONDITIONS:
- Ability to travel as required.
- Ability to lift 50lbs (printers, desktop machines, etc).
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
- Application Development
- Project Management
- Quality Assurance
- Business/Systems Analysis
- Datawarehouse & Business Intelligence
- Infrastructure & Network Services
- Risk Management & Compliance
- Business Continuity & Disaster Recovery
- Security & Privacy
Specialties
- Contract Staffing (Staff Augmentation)
- Permanent Placement (Staff Augmentation)
- ICAP (Contractor Payroll)
- Flextrack (Vendor Management System)
Job Description
Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfaction.
Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
- Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
- Managing returns on warranted parts and systems
- Packaging and shipping replacement parts to customers
- Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
- May participate in development of information technology and infrastructure projects
- Installing, supporting and troubleshooting approved desktop software
- Performing planned maintenance, moves, adds and changes
- Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
- Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
- Exercises judgment with defined procedures and practices to determine appropriate action
- Creating and maintaining images for standard systems
- Recommends hardware and software solutions, including new acquisitions and upgrades
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
- Requires little day-to-day supervision
- Ability to work on call after hours as required
Communicate effectively with multiple customers and co-workers. This includes the following activities:
- Consulting with the Service Desk on support calls
- Able to communicate highly technical information to both technical and non-technical personnel
- Providing Case status updates to management and end-users
- Providing phone support and diagnostics to remote customers
- Participating in training programs designed to educate customers about basic and specialized applications
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support
Qualifications
- Strong customer service skills
- Reliability and a strong sense of responsibility
- Ability to work independently and take ownership
- Solid technical and analytical skills required
- Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
- Knowledge of supported Microsoft Windows operating systems
- Experience with Active Directory administration
- Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
- Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
- Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
EDUCATION and/or WORK EXPERIENCE:
- Associate's Degree or equivalent experience required
- A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred
- 2-4 years or more of related experience preferred
SPECIAL CONDITIONS:
- Ability to travel as required.
- Ability to lift 50lbs (printers, desktop machines, etc).
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Support Engineer Job Roles in South Dakota
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Search Support Engineer Jobs in South DakotaSupport Engineer Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for support engineers in South Dakota?
In South Dakota, Sanford Health, Citibank, Wells Fargo, and Midcontinent Communications are among the employers that have sponsored work visas for technical support roles. Large financial institutions with operations in Sioux Falls are particularly active in this space, as they employ support engineers to maintain complex banking and payment processing infrastructure at scale.
Which visa types are most common for support engineer roles in South Dakota?
The H-1B is the most common work visa for support engineers in South Dakota, provided the role requires at least a bachelor's degree in a relevant technical field such as computer science or information systems. The H-1B1 is available to Chilean and Singaporean nationals. Candidates with Canadian or Mexican citizenship may qualify under the TN visa category, which covers certain computer professionals.
Which cities in South Dakota have the most support engineer sponsorship jobs?
Sioux Falls is by far the primary market for support engineer roles with visa sponsorship in South Dakota. It hosts the state's largest concentration of financial services, healthcare IT, and telecommunications employers. Rapid City is a secondary market with some government contracting and technology activity, though the volume of sponsored positions there is considerably smaller than in Sioux Falls.
How to find support engineer visa sponsorship jobs in South Dakota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for support engineer roles in South Dakota without sorting through positions that won't consider international candidates. You can narrow results by location and role type to focus on Sioux Falls employers in finance, healthcare IT, and telecommunications, where sponsorship activity for support engineers is most concentrated.
Are there any state-specific considerations for support engineers seeking sponsorship in South Dakota?
South Dakota has no state income tax, which affects prevailing wage comparisons since DOL wage determinations are based on local market rates rather than take-home pay. Support engineers should verify that a prospective employer has filed a Labor Condition Application in South Dakota, as employers must attest to paying the prevailing wage for the specific metro area, typically Sioux Falls for most sponsored roles in this state.
What is the prevailing wage for sponsored support engineer jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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