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INTRODUCTION

As a Telemedicine Support Veterinarian, you will provide clinical consultation and diagnostic support to veterinary professionals using telemedicine services, helping ensure high-quality, timely, and customer-focused care.

The Telemedicine team partners closely with customers, veterinary specialists, and internal support teams to deliver exceptional diagnostic support and education. In this role, you will serve as a trusted clinical resource, helping customers better understand diagnostic imaging reports, submission protocols, and specialty consultation services while contributing to the continued growth and success of IDEXX Telemedicine offerings.

This is a fully remote, home-office-based role working Tuesday through Saturday, with shifts scheduled between 6:00 AM and 6:00 PM PST. You’ll join a collaborative team focused on advancing diagnostic imaging and specialty consultation services while supporting veterinarians in delivering exceptional patient care.

ROLE AND RESPONSIBILITIES

• You will provide consultation and support to telemedicine customers regarding medical questions related to completed diagnostic imaging reports.
• You’ll guide customers on appropriate case submission protocols, including diagnostic imaging procedures and available specialty resources.
• You will partner with radiology, cardiology, and specialty teams to help ensure a consistent, high-quality customer experience.
• You’ll support customer education by explaining specialist findings, diagnostic technologies, and imaging recommendations.
• You will proactively contribute to telemedicine product initiatives by creating, reviewing, and enhancing customer-facing and specialist-facing technical materials.
• You’ll collaborate with internal teams including Customer Support, Marketing, and clinical specialists on projects that improve services and customer outcomes.
• You will participate in regular team meetings to share knowledge, discuss customer needs, and stay current on service enhancements and medical developments.
• You’ll help strengthen customer relationships through responsive communication, effective problem-solving, and trusted clinical guidance.

Why this role matters: Veterinarians rely on timely access to specialist expertise to make informed diagnostic and treatment decisions. In this role, you’ll help bridge the gap between primary clinical practice and specialty consultation by supporting customers with diagnostic imaging and specialty services. Your expertise will contribute directly to improved patient care, stronger customer confidence, and the continued success of IDEXX Telemedicine services.

SCHEDULE

Tuesday through Saturday, with shifts scheduled between 6:00 AM and 6:00 PM. 8-hour shifts plus a 30-minute unpaid lunch break. Flexibility to work occasional Sundays and holidays may be required based on business needs.

WHAT YOU NEED TO SUCCEED

• Doctor of Veterinary Medicine (DVM) or equivalent veterinary degree.
• 5+ years of clinical veterinary experience.
• Strong clinical judgment and confident case management skills.
• Excellent verbal and written communication skills with the ability to build trusted customer relationships.
• Exceptional customer service and business relationship-building skills.
• Ability to interpret and apply information from specialist reports, diagnostic technologies, and clinical protocols.
• Strong facilitation, conflict resolution, and interpersonal skills.
• Demonstrated ability to collaborate effectively in a matrixed and cross-functional environment.
• Effective problem-solving, prioritization, and decision-making abilities.
• Professional maturity, adaptability, and responsiveness to customer and team needs.
• High integrity and accountability in delivering commitments to customers, colleagues, and the organization.
• Passion for veterinary medicine, education, and continuous learning.
• Knowledge of IDEXX Telemedicine services, including Radiology, Cardiology, and Specialty Services, is a plus.
• Hands-on experience with radiographs, ultrasound, and ECG interpretation or case management is preferred.
• Keen interest in diagnostic imaging, cardiology, and supporting specialist teams through collaboration and learning.

WHAT YOU CAN EXPECT FROM US

• Starting salary $100000 (some flexibility based on location and experience).
• Opportunity for annual cash bonus.
• Health / Dental / Vision benefits starting day one.
• 5% matching 401k and employee stock purchase plan.
• Paid time off and continuing education allowance.
• Licensure and professional dues support.
• Additional benefits including pet insurance, mental health resources, volunteer paid days off, and foundation donation matching.
• Fully remote, home-office-based work environment.
• Occasional travel for conferences, training events, and team meetings.
• Opportunities to collaborate with leading veterinary specialists and clinical experts.
• Professional development and continuous learning opportunities.
• Comprehensive benefits and well-being programs.
• Additional benefits including financial support resources, wellness programs, volunteer paid time off, employee stock programs, charitable giving initiatives, and more.

WHY IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery.

At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.