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Job Title: Technical Support Engineer

Operating Company: Environmental Solutions Group – 3rd Eye

Location: Remote

Reports to: Service and Support Manager

Department: Operations

Position Summary:

Provide advanced technical support for 3rd Eye products, systems, and related manufacturing processes. Support internal teams, field service personnel, and customers by diagnosing issues, recommending solutions, and ensuring equipment and technology operate safely, reliably, and within quality standards. This role requires strong communication skills, analytical thinking, and a solid understanding of mechanical, electrical, and software‑integrated systems. The Technical Support Engineer will contribute to product reliability, documentation accuracy, and continuous improvement initiatives across the organization.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Provide remote technical support for 3rd Eye equipment, systems, and integrated technologies.
• Diagnose mechanical, electrical, hydraulic, and control system issues; recommend corrective actions.
• Serve as a technical resource for production, field service, warranty, and customer support teams.
• Conduct root cause analysis and assist in developing corrective and preventive actions.
• Support the creation and maintenance of troubleshooting guides, service manuals, and technical documentation.
• Assist in developing and improving manufacturing processes to ensure safety, quality, and efficiency.
• Support new product introductions, including testing, documentation, and tooling/fixture requirements.
• Participate in equipment evaluations, process capability studies, and continuous improvement activities.
• Help maintain accurate routings, labor standards, and work instructions for manufacturing operations.
• Contribute to document control activities, including writing and managing Engineering Change Requests (ECRs).
• Collaborate with Engineering, Production, Maintenance, Quality, and Field Service teams to resolve technical challenges.
• Provide technical input for capital equipment projects, testing, and validation activities.
• Support Make vs. Buy analysis and other cost reduction or efficiency improvement initiatives.
• Deliver technical training to internal teams and occasionally to customers or field personnel.
• Participate in continuous improvement efforts focused on Safety, Quality, Delivery, and Cost.
• Identify sources of product or manufacturing variability and work with cross-functional teams to reduce or eliminate issues.
• Support Lean initiatives, including standard work development, workflow optimization, and 5S/Kaizen activities.
• Assist with facility infrastructure projects and equipment upgrades as needed.

JOB SPECIFICATIONS:

• Bachelor’s Degree is a plus but not required.
• 12 Volt Experience or Certification is required.
• 2 or more years’ experience in Field Work pertaining to commercial vehicles is required.
• At least 2 years’ experience in technical support, manufacturing engineering, or related fields is beneficial.
• Experience with fabrication, assembly, or heavy industrial equipment preferred.
• Proficiency with CAD systems is a plus/bonus but not required; Pro/E experience preferred.
• Welding knowledge or background is a plus.
• Strong understanding of continuous improvement methodologies.
• Experience with Lean Manufacturing and structured problem-solving tools.
• Familiarity with quality processes such as SPC and FMEA is beneficial.
• ISO 9001 experience is beneficial.
• Experience developing, writing, and supporting capital equipment or facility layout projects.
• Must be a self-starter capable of working independently in a remote environment.
• Strong analytical, verbal, and written communication skills.
• Ability to exercise sound judgment and manage multiple priorities effectively.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – are performed with a professional demeanor and that all participants are held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost-effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or create opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers and their communities.

This Connected Collections® ecosystem integrates advanced technology across our brands, including Heil® refuse collection vehicles, Marathon® Equipment compaction and recycling equipment, 3rd Eye® technology solutions, Soft-Pak® waste hauler software, Curotto-Can® automated carry cans, Bayne® lifting products, and Parts Central® OEM parts.

Driven by a mission of “Improving Lives,” our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.