Support Engineer Visa Sponsorship Jobs in Massachusetts
Massachusetts supports engineer hiring across its dense tech corridor, from Boston's Seaport District to Cambridge's innovation cluster and suburban Route 128. Companies like HubSpot, Akamai, Toast, and Wayfair regularly hire support engineers and have established visa sponsorship infrastructure. The state's concentration of universities and software firms creates steady demand for internationally qualified candidates.
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Get Access To All JobsJob Title: IT Field Service Support (Windows 11 Migration experience required)
Location: Northborough, MA 01532, West Roxbury, MA 02132, Northampton, MA 01060, Malden, MA 02148
Mode: Contract – Onsite
USC/GC only
Job responsibilities:
- Ability to travel to remote locations
- Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
- Will be available on call support during weekends/holidays as per request.
- You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
- Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
- Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, users facing updates
- To provide infrastructure administration functions
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on updates
- Move equipment associated with service requests, inline with health and safety guidelines
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- Recommends and/or performs upgrades to end user devices
- This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
Skills Required:
- Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications
- Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
- Effective communication in English and/or local language
- Basic known workings of LAN technologies and hardware
- Ability to support technically video conferencing equipment
Job Title: IT Field Service Support (Windows 11 Migration experience required)
Location: Northborough, MA 01532, West Roxbury, MA 02132, Northampton, MA 01060, Malden, MA 02148
Mode: Contract – Onsite
USC/GC only
Job responsibilities:
- Ability to travel to remote locations
- Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
- Will be available on call support during weekends/holidays as per request.
- You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
- Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
- Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, users facing updates
- To provide infrastructure administration functions
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on updates
- Move equipment associated with service requests, inline with health and safety guidelines
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- Recommends and/or performs upgrades to end user devices
- This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
Skills Required:
- Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications
- Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
- Effective communication in English and/or local language
- Basic known workings of LAN technologies and hardware
- Ability to support technically video conferencing equipment
Support Engineer Job Roles in Massachusetts
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Search Support Engineer Jobs in MassachusettsSupport Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for support engineers in Massachusetts?
Established tech employers in Massachusetts with a history of sponsoring support engineers include Akamai Technologies, HubSpot, Toast, Wayfair, Veeva Systems, and Klaviyo. Larger enterprise software companies headquartered or with major offices in the Boston area, such as PTC and Rapid7, also file H-1B petitions for support engineering roles. Sponsorship availability varies by team, headcount, and hiring cycle, so confirming directly with employers is advisable.
Which visa types are most common for support engineer roles in Massachusetts?
The H-1B is the most common visa category for support engineers in Massachusetts, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related technical field. Candidates already authorized under OPT or STEM OPT are frequently hired before transitioning to H-1B sponsorship. The O-1A is an option for support engineers with documented exceptional expertise, though it is less common at this career level.
Which cities in Massachusetts have the most support engineer sponsorship jobs?
Boston and Cambridge account for the largest share of support engineer sponsorship opportunities in Massachusetts, driven by their concentration of SaaS companies, cybersecurity firms, and life sciences technology vendors. Waltham and Burlington along the Route 128 corridor are secondary hubs, hosting regional offices of companies like Akamai and PTC. Somerville and the broader Greater Boston metro also contribute meaningfully to the overall volume of posted roles.
How to find support engineer visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse support engineer roles in Massachusetts without sorting through positions that won't consider international candidates. You can narrow results by location and role type to focus on Boston, Cambridge, or the Route 128 corridor. Because sponsorship status can change quickly, checking Migrate Mate regularly gives you the most current picture of which Massachusetts employers are actively hiring.
Are there state-specific considerations for support engineers seeking sponsorship in Massachusetts?
Massachusetts employers filing H-1B petitions for support engineers must meet the Department of Labor's prevailing wage requirements, which reflect the state's higher cost of living and competitive tech market. The Boston metro consistently records higher prevailing wages for technical roles than the national average, which factors into whether smaller companies pursue sponsorship. Many Massachusetts employers also recruit through partnerships with local universities like MIT, Northeastern, and Boston University, giving OPT candidates a practical entry point.
What is the prevailing wage for sponsored support engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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