Support Engineer Visa Sponsorship Jobs in Massachusetts
Massachusetts supports engineer hiring across its dense tech corridor, from Boston's Seaport District to Cambridge's innovation cluster and suburban Route 128. Companies like HubSpot, Akamai, Toast, and Wayfair regularly hire support engineers and have established visa sponsorship infrastructure. The state's concentration of universities and software firms creates steady demand for internationally qualified candidates.
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SMARTLINK Platform Support & Data Accuracy – Achieve 100% customer registration within the assigned region. Ensure accurate site and hierarchy data in the SMARTLINK platform. Act as platform administrator: Manage user roles, notifications, license approvals, duplicate resolution, SAP accuracy, and ticket follow-up. Address sign-in issues and user verification promptly. Follow up SMARTLINK requests per region to ensure timely resolution. Provide administrative support for service and sales teams, focusing on platform updates, innovation, and development. Ensure smooth approval processes for trials, licenses, and administrative actions under the supervision of the SMARTLINK team.
Regional Email Administration & Lead Distribution – Serve as the regional email administrator, overseeing all communications related to operations and sales, managing every automated lead received through the regional email and ensure timely follow-up in collaboration with the SMARTLINK team for remote diagnostic tickets. Distribute and track SMARTLINK-generated leads to the appropriate stakeholders, such as sales representatives, service coordinators, sales managers, service managers, or technicians, and maintain accurate lead assignment and follow-up processes to guarantee prompt engagement.
Training & Knowledge Development – Deliver SMARTLINK platform navigation for external customers and internal sales/service teams within the region, in collaboration with the SMARTLINK team. Support implementation of webinars for customers and internal training sessions for sales and operations. Provide proactive support to regional teams on SMARTLINK-related topics, ensuring alignment with corporate connectivity strategies. Train on connectivity-related tools and topics, with the supervision of SMARTLINK Team.
Marketing & Campaign Coordination – Collaborate with the SMARTLINK corporate team to implement campaigns, update marketing materials, and develop documentation. Support initiatives related to connectivity awareness, monetization strategies, and customer engagement. Assist in creating and distributing knowledge resources for SMARTLINK and related connectivity topics.
Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the internal and external customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
To succeed, you will need
Supervisory Responsibility
- None
Experience
- Experience with SMARTLINK or similar digital service platforms.
- Strong analytical and organizational skills with attention to detail.
- Ability to train and support cross-functional teams effectively.
- Excellent communication and documentation skills.
- Familiarity with IIoT platforms, connectivity devices, and CRM tools is a plus.
Education
- Associate’s or Bachelor’s degree in Engineering, Marketing, IT, or related field.
Skills
- Proficiency in SMARTLINK platform administration and connectivity.
- Strong understanding of connectivity processes and data accuracy requirements.
- Ability to manage multiple priorities and collaborate across sales, service, and corporate teams.
- Competence in Microsoft Office Suite and knowledge of SAP systems.
In return, we offer
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan.
- Health insurance/ Dental insurance/ Vision insurance.
- Paid time off.
- Life & Disability insurance.
- Base salary: $48k-58k; (based on knowledge, skills, and experience), plus monthly commission, and annual bonus potential. “Geographically adjusted”.
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office.
Contact information
Talent Acquisition Team: Sowmya Prativadi
Company: Atlas Copco Group
Functional area: Marketing
Location: US – United States
City: West Springfield Massachusetts
On-site/remote: Hybrid
Brand: Atlas Copco
Company Name: Atlas Copco Compressors LLC
Date of Posting: September 11, 2026
Last day to apply: September 19, 2026
Apply for this position
Your role
SMARTLINK Platform Support & Data Accuracy – Achieve 100% customer registration within the assigned region. Ensure accurate site and hierarchy data in the SMARTLINK platform. Act as platform administrator: Manage user roles, notifications, license approvals, duplicate resolution, SAP accuracy, and ticket follow-up. Address sign-in issues and user verification promptly. Follow up SMARTLINK requests per region to ensure timely resolution. Provide administrative support for service and sales teams, focusing on platform updates, innovation, and development. Ensure smooth approval processes for trials, licenses, and administrative actions under the supervision of the SMARTLINK team.
Regional Email Administration & Lead Distribution – Serve as the regional email administrator, overseeing all communications related to operations and sales, managing every automated lead received through the regional email and ensure timely follow-up in collaboration with the SMARTLINK team for remote diagnostic tickets. Distribute and track SMARTLINK-generated leads to the appropriate stakeholders, such as sales representatives, service coordinators, sales managers, service managers, or technicians, and maintain accurate lead assignment and follow-up processes to guarantee prompt engagement.
Training & Knowledge Development – Deliver SMARTLINK platform navigation for external customers and internal sales/service teams within the region, in collaboration with the SMARTLINK team. Support implementation of webinars for customers and internal training sessions for sales and operations. Provide proactive support to regional teams on SMARTLINK-related topics, ensuring alignment with corporate connectivity strategies. Train on connectivity-related tools and topics, with the supervision of SMARTLINK Team.
Marketing & Campaign Coordination – Collaborate with the SMARTLINK corporate team to implement campaigns, update marketing materials, and develop documentation. Support initiatives related to connectivity awareness, monetization strategies, and customer engagement. Assist in creating and distributing knowledge resources for SMARTLINK and related connectivity topics.
Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the internal and external customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
To succeed, you will need
Supervisory Responsibility
- None
Experience
- Experience with SMARTLINK or similar digital service platforms.
- Strong analytical and organizational skills with attention to detail.
- Ability to train and support cross-functional teams effectively.
- Excellent communication and documentation skills.
- Familiarity with IIoT platforms, connectivity devices, and CRM tools is a plus.
Education
- Associate’s or Bachelor’s degree in Engineering, Marketing, IT, or related field.
Skills
- Proficiency in SMARTLINK platform administration and connectivity.
- Strong understanding of connectivity processes and data accuracy requirements.
- Ability to manage multiple priorities and collaborate across sales, service, and corporate teams.
- Competence in Microsoft Office Suite and knowledge of SAP systems.
In return, we offer
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan.
- Health insurance/ Dental insurance/ Vision insurance.
- Paid time off.
- Life & Disability insurance.
- Base salary: $48k-58k; (based on knowledge, skills, and experience), plus monthly commission, and annual bonus potential. “Geographically adjusted”.
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office.
Contact information
Talent Acquisition Team: Sowmya Prativadi
Company: Atlas Copco Group
Functional area: Marketing
Location: US – United States
City: West Springfield Massachusetts
On-site/remote: Hybrid
Brand: Atlas Copco
Company Name: Atlas Copco Compressors LLC
Date of Posting: September 11, 2026
Last day to apply: September 19, 2026
Apply for this position
Support Engineer Job Roles in Massachusetts
See all 380+ Support Engineer Jobs in Massachusetts
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Search Support Engineer Jobs in MassachusettsSupport Engineer Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for support engineers in Massachusetts?
Established tech employers in Massachusetts with a history of sponsoring support engineers include Akamai Technologies, HubSpot, Toast, Wayfair, Veeva Systems, and Klaviyo. Larger enterprise software companies headquartered or with major offices in the Boston area, such as PTC and Rapid7, also file H-1B visa petitions for support engineering roles. Sponsorship availability varies by team, headcount, and hiring cycle, so confirming directly with employers is advisable.
Which visa types are most common for support engineer roles in Massachusetts?
The H-1B is the most common visa category for support engineers in Massachusetts, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related technical field. Candidates already authorized under OPT or STEM OPT are frequently hired before transitioning to H-1B sponsorship. The O-1A is an option for support engineers with documented exceptional expertise, though it is less common at this career level.
Which cities in Massachusetts have the most support engineer sponsorship jobs?
Boston and Cambridge account for the largest share of support engineer sponsorship opportunities in Massachusetts, driven by their concentration of SaaS companies, cybersecurity firms, and life sciences technology vendors. Waltham and Burlington along the Route 128 corridor are secondary hubs, hosting regional offices of companies like Akamai and PTC. Somerville and the broader Greater Boston metro also contribute meaningfully to the overall volume of posted roles.
How to find support engineer visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse support engineer roles in Massachusetts without sorting through positions that won't consider international candidates. You can narrow results by location and role type to focus on Boston, Cambridge, or the Route 128 corridor. Because sponsorship status can change quickly, checking Migrate Mate regularly gives you the most current picture of which Massachusetts employers are actively hiring.
Are there state-specific considerations for support engineers seeking sponsorship in Massachusetts?
Massachusetts employers filing H-1B petitions for support engineers must meet the Department of Labor's prevailing wage requirements, which reflect the state's higher cost of living and competitive tech market. The Boston metro consistently records higher prevailing wages for technical roles than the national average, which factors into whether smaller companies pursue sponsorship. Many Massachusetts employers also recruit through partnerships with local universities like MIT, Northeastern, and Boston University, giving OPT candidates a practical entry point.
What is the prevailing wage for sponsored support engineer jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.