Support Engineer Visa Sponsorship Jobs in Hawaii

Position Function:

Common Services Architecture (CSA) provides the foundational integration layer of technology platforms, models, services, and resources that interconnect the bank’s digital systems and applications. The API Integration Operations Engineer ensures the reliability and sustainability of the Common Services Architecture (CSA) program by leading two critical functions: building and managing observability frameworks for enterprise APIs and services, and administering and managing key platforms that support the bank’s integration ecosystem. This role also contributes to operational support, monitoring and recovery planning, reporting and dashboarding, and CI/CD pipeline support.

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

• Build and manage observability frameworks (monitoring, logging, alerting, tracing) for APIs and integration services developed in-house, as well as for third-party/external services.
• Administer and manage key integration platforms, including external API services, monitoring tools, and other shared services within the CSA ecosystem.
• Provide operational support for APIs and services, ensuring availability, reliability, and timely resolution of incidents.
• Develop and maintain recovery and continuity plans, including procedures for restoring service after outages or incidents.
• Design and publish dashboards and reporting on API/service usage, consumption, and key performance indicators for both technical and business stakeholders.
• Maintain system and service documentation, including runbooks, configurations, and operational procedures.
• Administer SSL certificates and related authentication assets to maintain secure service endpoints.
• Support CI/CD pipeline activities, including build, deployment, and release automation for integration services.
• Collaborate with developers, analysts, architects, and security teams to ensure operational standards and service-level objectives are met.

Minimum Qualifications:

Education:

• Bachelor’s Degree from an accredited 4-year university or higher in Computer Science, Information Systems, or a related field, or an equivalent combination of relevant experience, education, and training required.

Experience:

• 5+ years of experience in Systems or DevOps engineering, with exposure to API management or enterprise integration platforms required.
• Experience in API observability tools (e.g., DataDog, Splunk, ELK stack, New Relic) and modern monitoring practices required.
• Experience in CI/CD pipelines and version control systems (e.g., Git, Jenkins, Azure DevOps, GitHub Actions) required.
• Experience in platform and API infrastructure administration, including deployment, scaling, and lifecycle management required.
• Experience in Financial services domain preferred.

Physical Requirements & Working Conditions:

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.