Support Engineer Visa Sponsorship Jobs in New York
Support engineer roles in New York attract strong visa sponsorship activity, driven by the state's concentration of enterprise tech, financial services, and SaaS companies. Major employers including IBM, Salesforce, and Bloomberg have active support engineering teams across Manhattan and the broader metro area. International candidates with technical troubleshooting skills and customer-facing experience will find consistent demand here.
Find Support Engineer JobsOverview
Showing 5 of 308+ Support Engineer Jobs in New York with Visa Sponsorship
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 308+ Support Engineer Jobs in New York with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Engineer Jobs in New York with Visa Sponsorship.
Get Access To All JobsAbout Mux
Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better. We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. We’d love to hear from you!
About The Role
This is a Support Engineering role as part of the Support Strategy and Operations team at Mux. The team is responsible for the entire self-service customer lifecycle. From top of funnel attraction, to new customer conversions, to growth and retention. Mux offers email support to keep self-service customers happy and satisfied with Mux.
- Tackle 40—60 support tickets per week, working across a wide range of technical and product-related issues to help customers succeed with Mux.
- Contribute to and improve upon Mux’s collection of documentation pages and guides, to help to improve customer experiences.
- Collaborate closely with the rest of the self-service team to improve Mux’s AI-support workflows.
- Build out enhanced tooling, macros, and run books for customer support pipelines.
- Drive long-term success for self-service customers via hands on interaction through tickets and occasional video calls.
- Build a feedback loop between Support, Engineering, Sales, and Product to ensure that customers’ voices are being properly amplified to other teams at Mux.
Who You Are
- You have 3+ years experience in an engineering or technical support role.
- You’re willing to tackle any and all challenges to ensure customer satisfaction, be it digging deep into a customer’s code-base, or helping to reconcile a tricky bill.
- You’re proficient in communicating in a concise and technical manner, but also understand how and when to add verbosity when the situation calls for it.
- You love problem solving, and take pride in helping customers and debugging issues even when it’s tricky or ambiguous.
- You are comfortable writing code in at least one programming language (e.g., JavaScript, Go, Python, etc.), and you’re eager to deepen your technical skills over time.
- You have experience with AI tools, but you do not blindly trust their output and know how to validate their output before relying on it.
U.S. Benefits
We have a supportive culture that cares about both excellent work and work-life balance. We have office spaces in Downtown San Francisco, New York City, and London.
- Flexible PTO + 11 company holidays
- Weekly no-meeting days + quarterly focus weeks
- Healthy work-life balance encouraged
- Competitive health, dental, and vision insurance
- Fully funded fertility benefits
- HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
- FSA available
- Short-term and long-term disability insurance
- Group life insurance
- Travel accident insurance
- Employee Assistance Program (EAP)
- Medical support concierge service
- 401(k)
- Paid parental leave
- Investment in career growth through professional development stipend
- Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
- Lunch reimbursement program
Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
About Mux
Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better. We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them. You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world. We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team. We are building something big together. We’d love to hear from you!
About The Role
This is a Support Engineering role as part of the Support Strategy and Operations team at Mux. The team is responsible for the entire self-service customer lifecycle. From top of funnel attraction, to new customer conversions, to growth and retention. Mux offers email support to keep self-service customers happy and satisfied with Mux.
- Tackle 40—60 support tickets per week, working across a wide range of technical and product-related issues to help customers succeed with Mux.
- Contribute to and improve upon Mux’s collection of documentation pages and guides, to help to improve customer experiences.
- Collaborate closely with the rest of the self-service team to improve Mux’s AI-support workflows.
- Build out enhanced tooling, macros, and run books for customer support pipelines.
- Drive long-term success for self-service customers via hands on interaction through tickets and occasional video calls.
- Build a feedback loop between Support, Engineering, Sales, and Product to ensure that customers’ voices are being properly amplified to other teams at Mux.
Who You Are
- You have 3+ years experience in an engineering or technical support role.
- You’re willing to tackle any and all challenges to ensure customer satisfaction, be it digging deep into a customer’s code-base, or helping to reconcile a tricky bill.
- You’re proficient in communicating in a concise and technical manner, but also understand how and when to add verbosity when the situation calls for it.
- You love problem solving, and take pride in helping customers and debugging issues even when it’s tricky or ambiguous.
- You are comfortable writing code in at least one programming language (e.g., JavaScript, Go, Python, etc.), and you’re eager to deepen your technical skills over time.
- You have experience with AI tools, but you do not blindly trust their output and know how to validate their output before relying on it.
U.S. Benefits
We have a supportive culture that cares about both excellent work and work-life balance. We have office spaces in Downtown San Francisco, New York City, and London.
- Flexible PTO + 11 company holidays
- Weekly no-meeting days + quarterly focus weeks
- Healthy work-life balance encouraged
- Competitive health, dental, and vision insurance
- Fully funded fertility benefits
- HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
- FSA available
- Short-term and long-term disability insurance
- Group life insurance
- Travel accident insurance
- Employee Assistance Program (EAP)
- Medical support concierge service
- 401(k)
- Paid parental leave
- Investment in career growth through professional development stipend
- Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
- Lunch reimbursement program
Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Support Engineer Job Roles in New York
See all 308+ Support Engineer Jobs in New York
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Support Engineer Jobs in New YorkSupport Engineer Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for support engineers in New York?
Enterprise technology and financial services firms are among the most active sponsors for support engineers in New York. Companies like IBM, Oracle, Salesforce, Bloomberg, and JPMorgan Chase have track records of filing H-1B visa petitions for technical support roles. Larger organizations with established immigration programs are generally better positioned to manage the sponsorship process than smaller startups.
Which visa types are most common for support engineer roles in New York?
The H-1B is the most common visa for support engineers in New York, provided the role qualifies as a specialty occupation requiring a bachelor's degree or higher in a specific technical field. Candidates already in the U.S. on F-1 OPT or STEM OPT may work for a sponsoring employer before transitioning to H-1B. Australian citizens may also explore the E-3 visa as an alternative pathway.
Which cities in New York have the most support engineer sponsorship jobs?
New York City, particularly Manhattan, accounts for the overwhelming majority of support engineer sponsorship opportunities in the state. The Midtown and Downtown corridors house major tech and financial employers with active hiring. Buffalo and Albany have smaller but growing tech presences, though sponsoring employers are significantly more concentrated in the New York City metro area.
How to find support engineer visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find support engineer roles in New York without sifting through postings from employers who do not sponsor. You can narrow results by location and role type to surface relevant openings from companies with established immigration programs. This saves time compared to manually researching each employer's sponsorship history.
Are there any New York-specific considerations for support engineers seeking visa sponsorship?
New York's prevailing wage requirements mean sponsoring employers must pay support engineers at or above the Department of Labor's determined wage level for the role and location, which reflects the state's high cost of living. New York City's dense university pipeline from schools like NYU and Columbia means competition for sponsored roles can be significant. Candidates with specialized technical skills or enterprise software experience tend to be more competitive.
What is the prevailing wage for sponsored support engineer jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.