Support Engineer Visa Sponsorship Jobs in New York

Position Highlights

This position provides support for a variety of administrative processes and projects for the Senior Associate Dean in the dean’s office. Primary responsibilities include: support of academic services and operations in the dean’s office, e.g., promotion & tenure, mid-tenure, faculty affairs, conflict of interest/training processes, accreditation, and college committee support. Serves as primary liaison for all academic operations/services with the provost's office. In addition, provides assessment management and administrative support for accreditation and curriculum management processes. Demonstrates initiative and leadership in facilitating communication with different stakeholders, coordinating tasks, and operating within a team-based environment by willingly providing backup for other staff in the dean’s office, as needed. Must have proven strong data management skills including proficiency with Excel, and familiarity with data analytics platforms.

Hybrid Remote Work: in office 4 days per week; remote 1 day per week.

Essential Duties & Responsibilities

• Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures. Collaborates with internal and external stakeholders on confidential matters.
• Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others. Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information. Advises stakeholders on departmental policies and procedures.
• Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral.
• Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries.
• Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress.
• Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics.
• Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events.
• Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination.
• Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records.
• Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty.
• Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars.
• Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners.
• Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service.
• Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly.
• Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration.
• Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards.

Minimum Education & Experience

• Associate's degree in related field.
• 7 years of related experience.
• Equivalent combination of experience and education may be considered.

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 4 - Advanced or lead role with deep subject matter expertise and/or functions as a formal or informal team lead. Leads challenging and non-routine tasks, assignments, and projects, often coordinating across teams and developing new methods or techniques. Mentors less experienced staff and reviews or delegates work.

FLSA Category

Non-Exempt

Work Location

Hybrid

Compensation

$21.65-$30 per hour

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Cover Letter, Curriculum Vitae or Resume

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to careers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.