Support Engineer Visa Sponsorship Jobs in Connecticut

Who are we?

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

The First Line Support Production Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of production issues, escalating issues when necessary, and driving continuous improvement through documentation, analysis, and collaboration. The Production Engineer First Line Support has an understanding of product SPC (Statistical Process Control), manages disturbance notifications, and works with the internal teams to support Material (MN) and Disturbance (DN) review boards, ensuring optimal product flow and minimal disruptions.

This position will be CWW D1 or D2

D1 - Sunday, Monday, Tuesday every other Saturday 6:00am-6:00pm

D2 - Wednesday, Thursday, Friday every other Saturday 6:00am-6:00pm

Core Responsibilities

• First-Line Troubleshooting & Problem-Solving
• Spends 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions
• Provide real-time troubleshooting support for production issues to minimize downtime and optimize output.
• Document all disturbances and resolutions accurately for future learning.
• Escalate issues to senior FLS when resolution cannot be achieved independently.
• Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs (Out of Control Action Plans).
• Execute ‘As New’ based on input and documentation from D&E/Module PE to ensure product quality meets defined standards.

• Perform ‘cherry picks’ to select and evaluate specific parts for quality and process validation.

• Escalation Management & Technical Documentation

• Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting.

• Advancing problem resolution through detailed investigation of recurring issues.

• SPC Tracking

• Support and maintain SPC tracking for tooling and products, ensuring data-driven process control.

• Disturbance Notification Analysis, Material Notifications & Process Improvement

• Perform pre-DRB activities as directed by Technical Lead or equivalent.
• Support, maintain, and execute by participation in the DRB/MRB (Disturbance Review Board/Material Review Board) process.
• Create and manage E-Scraps for scrap parts to ensure traceability and accountability.
• Participate in continuous improvement initiatives and projects.

Educational Requirements and experience

• A Bachelor's Degree in Mechanical, Electrical or Mechatronics engineering with 2+ years of experience in a production engineering environment
• Masters Degree in Mechanical, electrical or Mechatronics engineering and prior internship experience within a production environment
• Prior experience troubleshooting mechanical, and or electro-mechanical parts

Key Skills & Qualifications

• Strong troubleshooting and analytical skills.
• Ability to pick up structured problem-solving methodologies.
• Exposure to SPC and data-driven process control.
• Ability to document technical issues and resolutions clearly.
• Effective collaboration with cross-functional teams.
• Exposure in escalation management and technical documentation.
• Familiarity with quality processes

Work Environment & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional travel to manufacturing sites and technology forums.
• Ability to work in dynamic environments requiring adaptability and proactive problem-solving.
• Work in a cleanroom environment under ISO 9000/14000 standards (full gowning required).
• Working around overhead cranes, fork trucks and motorized pallet movers.
• Exposure and occasional handling of lasers, chemicals, ladders, and platforms.
• Occasional movement across campus and lifting up to 35 lbs.
• Moderate temperature and noise levels.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• The employee is occasionally required to move around the campus.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to read and interpret data, information, and documents.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.

Other information

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Additional Responsibilities:

There is potential for exposure to strong magnetic fields, high voltage and currents.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.