Client Operations Manager Jobs in USA with Visa Sponsorship
Client Operations Manager roles attract H-1B visa and TN visa sponsorship from companies that need professionals who can manage cross-functional workflows and client delivery at scale. Employers filing Labor Condition Applications for this title typically require a business-related bachelor's degree and document a specialty occupation tie to operations management.
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Get Access To All JobsINTRODUCTION
MANAGER CLIENT OPERATIONS
WHAT IS THE OPPORTUNITY?
Directs and manages the client and operational services of a Commercial, Specialty or Corporate Banking Services Division. Manages risk associated with the operational aspects of client relationships and their business transactions. Interprets and executes operational procedures in support of the Bank compliance policies and procedures as well as all regulatory requirements and communicates to staff. Ensures quality client service, operational integrity and regulatory compliance. Frequently communicates with staff and department managers to resolve operational or service related issues. Responsible for the supervision of Account Officers and provides support to Division Managers and Relationship Managers in business development and portfolio management efforts. Represents the division as a liaison with branches and departments to resolve operational or service related issues.
WHAT WILL YOU DO?
Risk Management/Compliance
- Reviews and approves activity on client accounts as needed.
- Identifies and escalates exception conditions to the Division Operations Manager, the Relationship Manager and/or Manager, as appropriate.
- Manages deposit account activities, which includes reviewing and approving daily Overdraft, UCF, Large Items, wire transfers, stop payments, etc.
- Reviews risk management reports, including proper documentation of exception conditions, on a daily basis.
- Manages the preparation for and participation in federal examinations, independent audits by the OCC and all internal audits.
- Manages and implements action plans to correct findings from self-assessments, audits, or exam findings.
- Ensures that the department consistently complies with all City National Bank policies and procedures, as well as applicable regulations.
- Identifies, recommends, and implements new processes and procedures to improve workflow and efficiency.
Client Services
- Manages client and operation service workflow. Participates in delegating client assignments to the Account Officers based on experience, availability and number of relationships and complexity of operational service needs.
- Ensures quality client service.
- Meets with staff on a regular basis, discussing operational issues/client relations/satisfaction.
- Advises management on issues affecting client relations ensuring the timely research and resolution of problems.
- Identifies and recommends methods to improve effectiveness and program(s) productivity.
- Resolves complaints, problems and/or issues to avoid financial/key relationship loss to the Bank.
- Takes appropriate action to prevent future problems as necessary.
- Is responsible for the Account Officers cross sale performance and required in person client call activity, ensuring colleagues receive product and sales training as necessary.
Staff Management
- Manages workflow, establishes priorities, and determines work assignments for direct reports.
- Monitors performance, assesses accomplishments, gives ongoing performance feedback and conducts effective performance appraisals.
- Trains, coaches, counsels and provides general direction and guidance to staff.
- Provides feedback on individual and team accomplishments, areas of improvement, and problems to Division Operations Manager. Supports and participates as a team member in accomplishing objectives.
- Participates and implements unit strategic and risk management objectives to better support the growth and profitability of the division.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 15 years of experience in banking operations and servicing
- Minimum 7 years in a management capacity
Additional Qualifications
- Bachelor’s degree in Business preferred, or related field with a minimum of 15+ years of experience in banking operations and servicing and 7+ years in a management capacity.
- Comprehensive knowledge of all aspects of operational banking functions.
- Strong understanding of regulations, state and federal laws, procedures, practices and principles for private deposit operations.
- Thorough knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures.
- Good management skills with emphasis on planning, organization and scheduling.
- Excellent verbal and written communication skills to effectively interact with all levels of management and staff.
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
INTRODUCTION
MANAGER CLIENT OPERATIONS
WHAT IS THE OPPORTUNITY?
Directs and manages the client and operational services of a Commercial, Specialty or Corporate Banking Services Division. Manages risk associated with the operational aspects of client relationships and their business transactions. Interprets and executes operational procedures in support of the Bank compliance policies and procedures as well as all regulatory requirements and communicates to staff. Ensures quality client service, operational integrity and regulatory compliance. Frequently communicates with staff and department managers to resolve operational or service related issues. Responsible for the supervision of Account Officers and provides support to Division Managers and Relationship Managers in business development and portfolio management efforts. Represents the division as a liaison with branches and departments to resolve operational or service related issues.
WHAT WILL YOU DO?
Risk Management/Compliance
- Reviews and approves activity on client accounts as needed.
- Identifies and escalates exception conditions to the Division Operations Manager, the Relationship Manager and/or Manager, as appropriate.
- Manages deposit account activities, which includes reviewing and approving daily Overdraft, UCF, Large Items, wire transfers, stop payments, etc.
- Reviews risk management reports, including proper documentation of exception conditions, on a daily basis.
- Manages the preparation for and participation in federal examinations, independent audits by the OCC and all internal audits.
- Manages and implements action plans to correct findings from self-assessments, audits, or exam findings.
- Ensures that the department consistently complies with all City National Bank policies and procedures, as well as applicable regulations.
- Identifies, recommends, and implements new processes and procedures to improve workflow and efficiency.
Client Services
- Manages client and operation service workflow. Participates in delegating client assignments to the Account Officers based on experience, availability and number of relationships and complexity of operational service needs.
- Ensures quality client service.
- Meets with staff on a regular basis, discussing operational issues/client relations/satisfaction.
- Advises management on issues affecting client relations ensuring the timely research and resolution of problems.
- Identifies and recommends methods to improve effectiveness and program(s) productivity.
- Resolves complaints, problems and/or issues to avoid financial/key relationship loss to the Bank.
- Takes appropriate action to prevent future problems as necessary.
- Is responsible for the Account Officers cross sale performance and required in person client call activity, ensuring colleagues receive product and sales training as necessary.
Staff Management
- Manages workflow, establishes priorities, and determines work assignments for direct reports.
- Monitors performance, assesses accomplishments, gives ongoing performance feedback and conducts effective performance appraisals.
- Trains, coaches, counsels and provides general direction and guidance to staff.
- Provides feedback on individual and team accomplishments, areas of improvement, and problems to Division Operations Manager. Supports and participates as a team member in accomplishing objectives.
- Participates and implements unit strategic and risk management objectives to better support the growth and profitability of the division.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Bachelor's Degree or equivalent
- Minimum 15 years of experience in banking operations and servicing
- Minimum 7 years in a management capacity
Additional Qualifications
- Bachelor’s degree in Business preferred, or related field with a minimum of 15+ years of experience in banking operations and servicing and 7+ years in a management capacity.
- Comprehensive knowledge of all aspects of operational banking functions.
- Strong understanding of regulations, state and federal laws, procedures, practices and principles for private deposit operations.
- Thorough knowledge of complex support systems, department efficiency and productivity, and personnel policies and procedures.
- Good management skills with emphasis on planning, organization and scheduling.
- Excellent verbal and written communication skills to effectively interact with all levels of management and staff.
WHAT'S IN IT FOR YOU?
Compensation
- Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See all Client Operations Manager Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Client Operations Manager
Align your degree to specialty occupation standards
Client Operations Manager roles must qualify as a specialty occupation for H-1B purposes. A degree in business administration, operations management, or industrial engineering maps most cleanly. A liberal arts degree requires a stronger job description showing degree-field specificity.
Search LCA filings for active sponsors
Use the OFLC Wage Search to find employers who have certified Labor Condition Applications under operations manager titles. Companies with recent LCA filings have already cleared DOL review and understand the sponsorship process, cutting your risk of a first-time-sponsor slowdown.
Target companies with dedicated immigration counsel
Client operations roles often sit in mid-to-large enterprises with legal infrastructure already in place. Ask HR during screening whether they work with outside immigration counsel, which signals a faster, cleaner filing process and fewer delays caused by internal inexperience.
Use Migrate Mate to find verified sponsoring employers
Filter your job search through Migrate Mate, which shows employers with verified LCA sponsorship history for operations roles by city. This cuts out companies that list jobs without any intention or history of sponsoring, saving weeks of dead-end applications.
Clarify job duties to avoid RFE risk
USCIS scrutinizes operations management titles because they can appear generalist. Push your employer to describe duties in terms of specialized systems, client delivery frameworks, or technical processes rather than broad managerial language that invites a Request for Evidence.
Negotiate filing timeline into your offer letter
Once you have an offer, confirm in writing when your employer will file the I-129 petition. For H-1B cap cases, that window is fixed to April. For TN or E-3, the timeline is flexible but should be agreed before you give notice at your current employer.
Frequently Asked Questions
Does a Client Operations Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the employer to show that the specific position normally requires a bachelor's degree in a directly related field. Job descriptions that emphasize generic management duties tend to draw Requests for Evidence. Descriptions grounded in specific operational systems, client delivery methodologies, or technical program oversight are far more defensible.
Which visa types are most common for Client Operations Manager sponsorship?
H-1B is the most common path for candidates from most countries, requiring an employer to file a Labor Condition Application and an I-129 petition subject to the annual cap and lottery. Australian nationals can use the E-3 visa, which has no lottery and a separate annual allocation. Canadian and Mexican nationals should check whether their background fits the USMCA TN category for management consultants or other applicable professions.
What degree background do sponsored Client Operations Manager candidates typically have?
Business administration, operations management, supply chain, industrial engineering, and information systems degrees are the most commonly accepted. Employers sponsoring for H-1B status need to show that the degree field directly relates to the job duties. Degrees in unrelated fields can still work if the employer can document a clear nexus, but that increases scrutiny during USCIS adjudication.
How do I find Client Operations Manager jobs where employers are willing to sponsor?
Migrate Mate shows Client Operations Manager roles at employers with verified sponsorship history, so you're not guessing at willingness. Apply directly there to reach companies that have already navigated the LCA and petition process for similar roles.
Can I transfer an existing H-1B to a new Client Operations Manager role at a different company?
Yes. Under H-1B portability, you can start working for a new employer once they file a new I-129 petition on your behalf, without waiting for USCIS to approve it. The new role must still qualify as a specialty occupation, and the employer must file a fresh Labor Condition Application with DOL before submitting the I-129 to USCIS.
What is the prevailing wage requirement for sponsored Client Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.