Computer Support Specialist Jobs in USA with Visa Sponsorship
Computer Support Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like computer science or information technology. Many employers file LCAs through DOL and sponsor international candidates, particularly at mid-size and enterprise IT departments.
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Get Access To All JobsINTRODUCTION
Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.
Position Summary
The Specialist, Computer Support provides technological support to all users in the firm.
Essential Duties And Responsibilities
Typical responsibilities include, but are not limited to, the following:
- Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.
- Maintain effective communication.
- Interface and maintain effective communication with other Support, Training, and Information Systems staff.
- Champion users’ problems to appropriate individual(s) based on established guidelines and procedures.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.
- Attend Computer Support Weekly Education and Technical Sessions to stay apprised of all technical changes.
- Attend ongoing training programs to keep technical skills sharp.
- Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction.
- Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing.
- Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
BASIC QUALIFICATIONS
- Strong technical skills in Microsoft Office 365, Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix, Duo Mobile, iManage, Lenovo laptops, HP desktops and printers.
- Remote office location support experience a plus.
- Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
- Strong analytic skills, outstanding customer service skills and be detail-oriented.
- A disciplined self-starter who is resourceful, reliable and trustworthy is needed.
- Ability to manage a varied workload and meet deadlines.
- Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude. Strong team player a must.
- Excellent written and verbal communication skills.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree preferred.
- 2-3 years Support experience in a large law firm or professional services environment.
COMPENSATION
The expected base salary for this position ranges from $70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.
INTRODUCTION
Davis Polk & Wardwell LLP (including its associated entities) is an elite global law firm with world-class practices across the board. Clients know they can rely on Davis Polk for their most challenging legal and business matters. From offices in the world's key financial centers and political capitals, our more than 1,000 lawyers collaborate seamlessly to deliver exceptional service, sophisticated advice and creative, practical solutions.
Position Summary
The Specialist, Computer Support provides technological support to all users in the firm.
Essential Duties And Responsibilities
Typical responsibilities include, but are not limited to, the following:
- Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.
- Maintain effective communication.
- Interface and maintain effective communication with other Support, Training, and Information Systems staff.
- Champion users’ problems to appropriate individual(s) based on established guidelines and procedures.
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.
- Attend Computer Support Weekly Education and Technical Sessions to stay apprised of all technical changes.
- Attend ongoing training programs to keep technical skills sharp.
- Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction.
- Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing.
- Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
BASIC QUALIFICATIONS
- Strong technical skills in Microsoft Office 365, Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix, Duo Mobile, iManage, Lenovo laptops, HP desktops and printers.
- Remote office location support experience a plus.
- Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.
- Strong analytic skills, outstanding customer service skills and be detail-oriented.
- A disciplined self-starter who is resourceful, reliable and trustworthy is needed.
- Ability to manage a varied workload and meet deadlines.
- Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude. Strong team player a must.
- Excellent written and verbal communication skills.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree preferred.
- 2-3 years Support experience in a large law firm or professional services environment.
COMPENSATION
The expected base salary for this position ranges from $70,000 - $95,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Computer Support Specialist
Verify your degree matches the role
H-1B sponsorship for Computer Support Specialists depends on your degree being in a directly related field like computer science, IT, or information systems. A general business degree won't satisfy the specialty occupation requirement, even with years of hands-on support experience.
Check prevailing wages before negotiating
Use the OFLC Wage Search to look up prevailing wages for Computer Support Specialists in your target city. Your offer must meet DOL's wage level for the role and location, and many employers anchor their initial offer to that floor.
Target employers with active LCA filing history
Find Computer Support Specialist roles on Migrate Mate, which lists employers with verified LCA sponsorship history. Applying to companies that have already filed LCAs for this role type significantly reduces the risk of an employer declining to sponsor.
Distinguish help desk from specialty occupation roles
Tier 1 help desk positions often don't qualify as specialty occupations under H-1B rules because they don't require a specific bachelor's degree. Target roles with titles like IT Support Engineer or Systems Support Analyst, where degree requirements are explicitly tied to the position.
Confirm E-Verify enrollment if you're on STEM OPT
If you're extending OPT under the STEM category, your employer must be enrolled in E-Verify before you can start. Confirm enrollment status with HR before accepting an offer, since USCIS requires this for STEM OPT authorization to be valid.
Prepare your credentials documentation early
Gather transcripts, degree certificates, and any professional certifications like CompTIA A+ or Microsoft before the employer files your LCA. USCIS may issue an RFE questioning whether your credentials support a specialty occupation finding, and having documentation ready speeds up the response.
Frequently Asked Questions
Does a Computer Support Specialist role qualify for H-1B sponsorship?
It depends on how the role is defined. If the position requires a bachelor's degree in computer science, information technology, or a closely related field as a minimum requirement, it can qualify as a specialty occupation under H-1B visa rules. Generic help desk roles that accept any degree or equivalent experience often don't meet the specialty occupation standard, so the job description wording matters.
Which visa types are available for Computer Support Specialists seeking U.S. sponsorship?
H-1B is the most common path if the role qualifies as a specialty occupation. Canadian and Mexican nationals may qualify for TN visa status under the USMCA, since computer systems analysts appear on the USMCA profession list. F-1 students can work via OPT or STEM OPT while pursuing H-1B sponsorship. The right visa depends on your nationality, degree, and how the employer defines the role.
How do I find employers who sponsor Computer Support Specialist roles?
Browse Computer Support Specialist jobs on Migrate Mate, which shows employers with verified sponsorship history for this role type. Focusing on companies that have already sponsored similar positions saves time and reduces the risk of reaching the offer stage only to have an employer decline to file.
Will USCIS question whether my Computer Support Specialist role is a specialty occupation?
USCIS scrutinizes Computer Support Specialist petitions more closely than software engineering roles because the occupation spans a wide range of complexity levels. Requests for Evidence are common when job duties emphasize routine troubleshooting over technical analysis. A strong petition includes a detailed job description tying specific duties to degree-level knowledge, an O*NET classification supporting specialty occupation status, and evidence the employer always requires a relevant bachelor's degree for the position.
Does my degree field matter if I already have several years of experience?
For H-1B, work experience alone doesn't substitute for a degree in a directly related field when qualifying the role as a specialty occupation. However, if you hold a two-year degree or partial coursework, three years of specialized work experience can substitute for one year of education under USCIS equivalency rules. The experience must be evaluated by a credential evaluation agency and must directly relate to the technical duties in the role.
What is the prevailing wage requirement for sponsored Computer Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.