IT Support Engineer Jobs in USA with Visa Sponsorship
IT Support Engineer roles are among the more accessible paths to H-1B visa and E-3 visa sponsorship, but degree field alignment is a recurring sticking point. Employers typically require a bachelor's in computer science, information systems, or a closely related field to satisfy specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsABOUT PACIFIC FUSION
Pacific Fusion was founded in 2023 with the mission to power the world with abundant, affordable, clean energy. We are rapidly designing and building a pulser-driven inertial fusion system to achieve net facility gain (more fusion energy output than stored energy input). In parallel, we are developing the key components required to build affordable fusion systems. Our plans are ambitious. We have raised over $900M so far from incredible investors, resourcing us to deliver on these plans. We are bringing together the best scientists, engineers, and operators from the fusion community, hard tech industry, and other sectors. We are united by a shared sense of urgency to provide clean power for the world, particularly managing climate change while meeting growing global energy demand. You can read more about us in this letter from our founders.
WHY THIS ROLE MATTERS
We are seeking a customer-focused IT Support Engineer to provide onsite technical support at our San Leandro facility and assist at other Bay Area locations as needed. This role is responsible for delivering timely end-user support, managing user accounts and devices, supporting onboarding and offboarding processes, and helping maintain secure and reliable IT operations. In addition to providing direct support, this position serves as an escalation point for more complex technical issues and plays an important role in supporting engineering workstations, endpoint management, and overall IT service reliability. The ideal candidate is hands-on, resourceful, and able to work independently while maintaining a consistent, approachable, and positive attitude when supporting employees. This position plays an important role in ensuring staff have reliable access to the technology and systems they need to perform their work effectively. This is a fully onsite position based at our San Leandro facility, with some local and infrequent out-of-state travel as needed.
End-User Support
- Provide onsite and desk-side technical support for hardware, software, and connectivity issues
- Respond to service desk tickets, troubleshoot issues, and resolve or escalate as appropriate
- Serve as an escalation point for more complex or unresolved technical issues
- Support Windows and macOS systems, including laptops, desktops, engineering workstations, mobile devices, and printers
- Deliver professional, responsive, and customer-focused support
- Maintain a consistent, approachable, and positive attitude when assisting users
- Provide support for conference room systems and collaboration technology
Identity & Access Management
- Create, modify, and disable user accounts in Microsoft Entra ID
- Manage user access, group memberships, and permissions
- Troubleshoot authentication and access-related issues
- Support onboarding and offboarding processes, ensuring timely and secure provisioning and deprovisioning
Device Deployment & Endpoint Management
- Prepare, configure, deploy, and support end-user computers and equipment
- Utilize endpoint management tools such as Microsoft Intune
- Troubleshoot device configuration and management issues
- Perform system updates, patching, and routine maintenance
- Ensure endpoints meet company security and compliance standards
- Assist with deployment and support of workstation-class systems
Hardware Support & Asset Management
- Troubleshoot hardware issues and coordinate vendor support or warranty service as needed
- Support high-performance workstations and specialized equipment as required
- Maintain accurate inventory and asset management records
- Track hardware lifecycle from procurement through decommissioning
SaaS & Application Support
- Provide user administration and support for SaaS and cloud-based applications
- Assist with troubleshooting and resolving application access or functionality issues
- Support standard business and productivity platforms, including Microsoft 365
- Assist with installation, configuration, and support of approved software applications
Documentation & Continuous Improvement
- Document IT procedures, troubleshooting steps, and knowledge base articles
- Maintain accurate records of incidents, resolutions, and system configurations
- Contribute to process improvements and operational efficiency
- Assist in identifying and resolving recurring technical issues
- Provide guidance and support to junior IT staff as needed
WHAT YOU BRING
- Associate degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience
- 3+ years of experience in IT support, help desk, or desktop support
- Experience with computer preparation and deployment processes
- Strong working knowledge of Windows and macOS operating systems
- Experience with Microsoft Entra ID or similar identity management platforms
- Experience with endpoint management tools such as Microsoft Intune
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Resourceful and able to work independently
- Ability to maintain a professional, positive, and service-oriented demeanor
- Ability and willingness to travel locally and occasionally out of state
- Ability to lift and move equipment up to 40 lbs
BONUS POINTS FOR
- Experience supporting engineering or technical teams
- Experience supporting workstation-class hardware
- Experience supporting Linux systems (Ubuntu, Red Hat, or similar)
- Experience supporting SaaS and cloud-based applications
- Experience with asset management systems
- CompTIA A+, Network+, Microsoft, or similar certification
PAY RANGE:
$110,000—$130,000 USD
TOTAL COMPENSATION & BENEFITS FOR ELIGIBLE EMPLOYEES
- Industry-competitive salary
- Equity plan
- 6% employer 401k matching
- Generous paid time off (including sick leave, vacation, paid family leave)
- Medical, Dental, and Vision insurance
Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.
Pacific Fusion is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pacific Fusion is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.
Pacific Fusion does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Pacific Fusion reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Pacific Fusion hiring managers or employees regarding recruiting services.
ABOUT PACIFIC FUSION
Pacific Fusion was founded in 2023 with the mission to power the world with abundant, affordable, clean energy. We are rapidly designing and building a pulser-driven inertial fusion system to achieve net facility gain (more fusion energy output than stored energy input). In parallel, we are developing the key components required to build affordable fusion systems. Our plans are ambitious. We have raised over $900M so far from incredible investors, resourcing us to deliver on these plans. We are bringing together the best scientists, engineers, and operators from the fusion community, hard tech industry, and other sectors. We are united by a shared sense of urgency to provide clean power for the world, particularly managing climate change while meeting growing global energy demand. You can read more about us in this letter from our founders.
WHY THIS ROLE MATTERS
We are seeking a customer-focused IT Support Engineer to provide onsite technical support at our San Leandro facility and assist at other Bay Area locations as needed. This role is responsible for delivering timely end-user support, managing user accounts and devices, supporting onboarding and offboarding processes, and helping maintain secure and reliable IT operations. In addition to providing direct support, this position serves as an escalation point for more complex technical issues and plays an important role in supporting engineering workstations, endpoint management, and overall IT service reliability. The ideal candidate is hands-on, resourceful, and able to work independently while maintaining a consistent, approachable, and positive attitude when supporting employees. This position plays an important role in ensuring staff have reliable access to the technology and systems they need to perform their work effectively. This is a fully onsite position based at our San Leandro facility, with some local and infrequent out-of-state travel as needed.
End-User Support
- Provide onsite and desk-side technical support for hardware, software, and connectivity issues
- Respond to service desk tickets, troubleshoot issues, and resolve or escalate as appropriate
- Serve as an escalation point for more complex or unresolved technical issues
- Support Windows and macOS systems, including laptops, desktops, engineering workstations, mobile devices, and printers
- Deliver professional, responsive, and customer-focused support
- Maintain a consistent, approachable, and positive attitude when assisting users
- Provide support for conference room systems and collaboration technology
Identity & Access Management
- Create, modify, and disable user accounts in Microsoft Entra ID
- Manage user access, group memberships, and permissions
- Troubleshoot authentication and access-related issues
- Support onboarding and offboarding processes, ensuring timely and secure provisioning and deprovisioning
Device Deployment & Endpoint Management
- Prepare, configure, deploy, and support end-user computers and equipment
- Utilize endpoint management tools such as Microsoft Intune
- Troubleshoot device configuration and management issues
- Perform system updates, patching, and routine maintenance
- Ensure endpoints meet company security and compliance standards
- Assist with deployment and support of workstation-class systems
Hardware Support & Asset Management
- Troubleshoot hardware issues and coordinate vendor support or warranty service as needed
- Support high-performance workstations and specialized equipment as required
- Maintain accurate inventory and asset management records
- Track hardware lifecycle from procurement through decommissioning
SaaS & Application Support
- Provide user administration and support for SaaS and cloud-based applications
- Assist with troubleshooting and resolving application access or functionality issues
- Support standard business and productivity platforms, including Microsoft 365
- Assist with installation, configuration, and support of approved software applications
Documentation & Continuous Improvement
- Document IT procedures, troubleshooting steps, and knowledge base articles
- Maintain accurate records of incidents, resolutions, and system configurations
- Contribute to process improvements and operational efficiency
- Assist in identifying and resolving recurring technical issues
- Provide guidance and support to junior IT staff as needed
WHAT YOU BRING
- Associate degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience
- 3+ years of experience in IT support, help desk, or desktop support
- Experience with computer preparation and deployment processes
- Strong working knowledge of Windows and macOS operating systems
- Experience with Microsoft Entra ID or similar identity management platforms
- Experience with endpoint management tools such as Microsoft Intune
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Resourceful and able to work independently
- Ability to maintain a professional, positive, and service-oriented demeanor
- Ability and willingness to travel locally and occasionally out of state
- Ability to lift and move equipment up to 40 lbs
BONUS POINTS FOR
- Experience supporting engineering or technical teams
- Experience supporting workstation-class hardware
- Experience supporting Linux systems (Ubuntu, Red Hat, or similar)
- Experience supporting SaaS and cloud-based applications
- Experience with asset management systems
- CompTIA A+, Network+, Microsoft, or similar certification
PAY RANGE:
$110,000—$130,000 USD
TOTAL COMPENSATION & BENEFITS FOR ELIGIBLE EMPLOYEES
- Industry-competitive salary
- Equity plan
- 6% employer 401k matching
- Generous paid time off (including sick leave, vacation, paid family leave)
- Medical, Dental, and Vision insurance
Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.
Pacific Fusion is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pacific Fusion is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.
Pacific Fusion does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Pacific Fusion reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Pacific Fusion hiring managers or employees regarding recruiting services.
See all 3,617+ IT Support Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Engineer roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an IT Support Engineer
Confirm the role qualifies as a specialty occupation
IT Support Engineer titles vary widely. Roles involving network architecture, systems administration, or enterprise infrastructure are stronger H-1B candidates than general helpdesk positions. Review the job description for degree-specific language before applying.
Target mid-size and enterprise employers over small businesses
Larger companies have established immigration programs and legal teams familiar with the LCA and I-129 process. Small businesses may be willing but unprepared, adding delays and uncertainty to an already time-sensitive sponsorship timeline.
Align your degree field to the job description explicitly
USCIS scrutinizes IT support roles for specialty occupation status. A degree in computer science, information technology, or network engineering strengthens your case. Generic business or unrelated degrees can trigger a Request for Evidence.
Emphasize certifications alongside your degree
CompTIA Security+, Microsoft Azure, AWS, or Cisco CCNA certifications signal technical depth beyond general support. While not substitutes for a qualifying degree, they reinforce the complexity of your role in petition documentation.
Get your job offer letter to specify technical responsibilities
Vague offer letters weaken sponsorship petitions. Ensure your letter details the technical scope of the role, the systems you'll manage, and the degree requirement. This directly supports the employer's specialty occupation argument to USCIS.
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Find IT Support Engineer JobsFrequently Asked Questions
Can an IT Support Engineer role qualify for H-1B sponsorship?
Yes, but the role must qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific technical field. Helpdesk or Tier 1 support roles with no degree requirement often don't qualify. Roles involving network engineering, systems administration, or enterprise security infrastructure have a stronger case. The job description and employer's internal requirements are what USCIS evaluates.
What degree do I need for an IT Support Engineer visa sponsorship?
A bachelor's degree in computer science, information systems, information technology, or network engineering is the standard requirement. Degrees in unrelated fields, even with years of IT experience, frequently result in Requests for Evidence. If your degree doesn't align precisely, your employer's attorney may argue equivalency using a combination of education and professional experience, typically three years of experience per missing year of education.
How do I find IT Support Engineer jobs that sponsor visas?
Migrate Mate is built specifically for this. It filters job listings by visa sponsorship type, so you can browse IT Support Engineer roles at employers already open to H-1B, E-3, or TN sponsorship. Searching general job boards surfaces roles without any indication of sponsorship willingness, which wastes significant time during a status-sensitive job search.
Are IT Support Engineer roles approved for H-1B at high rates?
Approval rates for IT support roles are lower than for software engineering or data science positions because USCIS more frequently questions whether the role requires a specific degree. Roles at larger tech companies with detailed job descriptions and strong legal representation fare better. Tier 1 helpdesk positions without clear degree requirements are denied more often. Framing the role around its technical complexity and degree requirement is essential.
Can an IT Support Engineer on OPT get sponsored before their OPT expires?
Yes, and timing is critical. Standard OPT lasts 12 months. If you have a STEM-eligible degree, a 24-month extension is available, giving you up to three years total. H-1B cap registration opens each March for an October 1 start date. If you're not selected in the lottery, STEM OPT buys additional time for the next cycle. Start your job search well before OPT expires to allow time for lottery registration and petition filing.
What is the prevailing wage requirement for sponsored IT Support Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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