IT Support Engineer Jobs in USA with Visa Sponsorship
IT Support Engineer jobs in the U.S. qualify for H-1B visa, TN visa, and E-3 visa sponsorship when the role requires a bachelor's degree in a directly related field like computer science or information systems. Employers file a Labor Condition Application before sponsorship begins, and many actively hire international candidates with hands-on systems or helpdesk experience. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks. MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates. Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!
Manufacturing IT Support Engineer
Responsible for setup and first line of support for Lowell site’s manufacturing IT hardware and software needs and also for driving continuous improvement to the operations systems. The IT Support Administrator will provide sustaining support of factory computer and tablet-based workstations and software. This role will partner with operations and IT to troubleshoot and drive resolution of issues to support efficient manufacturing. This role will also coordinate with factory management to coordinate hardware/software updates. This is a dynamic role, often changing ‘hats’ daily to support various team needs.
Responsibilities:
- Maintain catalog of all manufacturing hardware and software including specialty application software
- Support and troubleshooting of factory specific hardware and software applications
- Develop plans for Manufacturing IT infrastructure improvement and execute to the plan.
- Must be willing to build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations
- Responsible for partnering with IT on maintenance and replacement of manufacturing PCs
- First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution
- Works closely with operations management to coordinate activities
- Partners with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drives improvements to address them
Job Qualifications:
- Minimum Bachelor Degree in Information Technology, or related field.
- Must be comfortable working in a clean room environment and be willing and able to wear a smock suit.
- Must be willing to skew work schedule as needed to support FAB need.
- Expertise in Windows OS and infrastructure
- Professional certifications are a plus
- Good time management, multitasking, and networking skills
- Strong inter-personal skills and ability to motivate team members.
- Some computer application programming experience.
- Experience in semiconductor-related operations is a plus
- Understanding of the semiconductor process flow, structure and functions is a plus.
- Customer service orientation and creative problem solving skills
EEO:
MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.
Reasonable Accommodation:
MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process, please call +1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.
ITAR
Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.
Salary Range
The Salary Range for this position is $62,000 – $100,000. Actual salary offered to candidate will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.
Benefits:
This position offers a comprehensive benefits package including but not limited to:
- Health, dental, and vision insurance.
- Employer-sponsored 401(k) plan.
- Paid time off.
- Professional development opportunities.
INTRODUCTION
MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks. MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates. Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!
Manufacturing IT Support Engineer
Responsible for setup and first line of support for Lowell site’s manufacturing IT hardware and software needs and also for driving continuous improvement to the operations systems. The IT Support Administrator will provide sustaining support of factory computer and tablet-based workstations and software. This role will partner with operations and IT to troubleshoot and drive resolution of issues to support efficient manufacturing. This role will also coordinate with factory management to coordinate hardware/software updates. This is a dynamic role, often changing ‘hats’ daily to support various team needs.
Responsibilities:
- Maintain catalog of all manufacturing hardware and software including specialty application software
- Support and troubleshooting of factory specific hardware and software applications
- Develop plans for Manufacturing IT infrastructure improvement and execute to the plan.
- Must be willing to build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations
- Responsible for partnering with IT on maintenance and replacement of manufacturing PCs
- First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution
- Works closely with operations management to coordinate activities
- Partners with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drives improvements to address them
Job Qualifications:
- Minimum Bachelor Degree in Information Technology, or related field.
- Must be comfortable working in a clean room environment and be willing and able to wear a smock suit.
- Must be willing to skew work schedule as needed to support FAB need.
- Expertise in Windows OS and infrastructure
- Professional certifications are a plus
- Good time management, multitasking, and networking skills
- Strong inter-personal skills and ability to motivate team members.
- Some computer application programming experience.
- Experience in semiconductor-related operations is a plus
- Understanding of the semiconductor process flow, structure and functions is a plus.
- Customer service orientation and creative problem solving skills
EEO:
MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.
Reasonable Accommodation:
MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process, please call +1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.
ITAR
Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.
Salary Range
The Salary Range for this position is $62,000 – $100,000. Actual salary offered to candidate will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.
Benefits:
This position offers a comprehensive benefits package including but not limited to:
- Health, dental, and vision insurance.
- Employer-sponsored 401(k) plan.
- Paid time off.
- Professional development opportunities.
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Get Access To All JobsTips for Finding Visa Sponsorship as an IT Support Engineer
Align your degree to the role
IT Support Engineer positions qualify for H-1B sponsorship only when the role requires a bachelor's degree in a specific field. A degree in computer science or information systems supports sponsorship far more reliably than a general business or unrelated degree.
Check prevailing wage tiers early
Use the OFLC Wage Search to look up the prevailing wage for your target metro area before interviews. IT Support roles often land at Wage Level I or II, which affects what employers are legally required to pay you under LCA requirements.
Target managed service providers and enterprises
Managed service providers and large enterprise IT departments file LCAs repeatedly for support roles, which signals consistent sponsorship willingness. Mid-sized companies with internal IT teams are less predictable, so prioritize organizations with structured immigration programs.
Find sponsors through Migrate Mate
Search IT Support Engineer roles on Migrate Mate to browse employers with verified LCA sponsorship history. Focusing on companies that have already filed for this role type cuts out the guesswork around which employers will actually support your visa application.
Clarify sponsorship scope during offer negotiations
Some employers sponsor initial H-1B status but won't cover green card filing through PERM later. Ask directly whether sponsorship includes both the nonimmigrant petition and long-term permanent residence support before you sign an offer letter.
Understand your cap-gap window if on OPT
If you're on F-1 OPT when your H-1B petition is filed, your work authorization extends automatically through September 30 under cap-gap rules. Notify your employer and DSO as soon as the petition is filed so your continued employment stays compliant.
Frequently Asked Questions
Does an IT Support Engineer role qualify as a specialty occupation for H-1B?
It depends on how the employer defines the position. If the job description requires a bachelor's degree in computer science, information systems, or a closely related field as a minimum requirement, it qualifies. Generic helpdesk roles that accept any degree or no degree at all won't meet USCIS's specialty occupation standard, so the job description wording matters significantly.
Which visas are available to international IT Support Engineers in the U.S.?
H-1B is the primary option for most nationalities and requires employer sponsorship and an annual cap and selection process. Australian citizens can use the E-3 visa, which has a separate cap and no lottery. Canadian and Mexican nationals may qualify for TN status under USMCA if the role fits a listed profession. Browse IT Support Engineer roles on Migrate Mate to identify employers actively sponsoring these visa types.
What degree does an IT Support Engineer need for visa sponsorship?
USCIS requires a U.S. bachelor's degree or its equivalent in a field directly related to the role. For IT Support Engineer positions, computer science, information technology, information systems, or electrical engineering degrees are the strongest fits. A three-year Australian bachelor's degree is generally accepted as equivalent to a four-year U.S. degree for E-3 purposes, though the employer may request a credential evaluation.
Will an employer sponsor an IT Support Engineer for a green card?
Some do, but it's not guaranteed. Employers who sponsor IT Support Engineers for H-1B status don't automatically commit to PERM labor certification for a green card. The EB-3 skilled worker category is the typical pathway, requiring the employer to test the labor market and file a PERM application with DOL. Ask about green card sponsorship policy explicitly during the offer stage, before accepting the role.
How long does H-1B sponsorship take for an IT Support Engineer?
The employer must first obtain a certified Labor Condition Application from DOL, which typically takes around seven business days. After that, the I-129 petition is filed with USCIS. Standard processing can take several months, while premium processing typically delivers a decision within a few weeks. Total timeline from offer to approved status commonly runs two to four months when using premium processing.
What is the prevailing wage requirement for sponsored IT Support Engineer jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.