Technical Support Engineer Jobs in USA with Visa Sponsorship

Job Title: Senior Wireless Technical Support Engineer

Location: San Juan/Aguadilla, Puerto Rico (Hybrid - 2 Days/Week Onsite)

Job type: Full Time Employment

Salary: Open and commensurate with experience

Job Description:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused in networking. Contributions impact technical components of the products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities:

- Triage and Resolve Customer Support Escalations from multiple inbound channels.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Build and maintain layer 2/3 network testbeds.
- Understand features and reproduce customer issues.
- File tickets on bugs found.
- Analyze logs and pinpoint root causes.
- Work with developers and drive solutions.
- Participate in relevant meetings and discussions and provide status reports.
- Drives innovation and integration of new technologies into projects and activities in the engineering design organization.
- Provides guidance and mentoring to less-experienced staff members.

Education and Experience Required:

- Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred.
- Typically 6-10 years experience.

Knowledge and Skills:

- Knowledge in Layer 2 and Layer 3 Networking
- Knowledge in 802.11 Wi-Fi standards
- Using and evaluating appropriate engineering design tools and software packages to design components and solutions.
- Excellent analytical and problem solving skills.
- Conducting reviews of material specifications and hardware, software, and electrical component design.
- Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications.
- Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.