IT Operations Manager Jobs in USA with Visa Sponsorship
IT Operations Managers are strong H-1B visa and L-1 sponsorship candidates when the role requires a computer science or information systems degree. Most employers sponsor through H-1B, though internal transfers often qualify for L-1A as managers overseeing multinational IT teams. For detailed occupation requirements, see the O*NET profile.
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What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
GlobalServe Inc. (a division of Connection) manages global IT procurement by simplifying your supply chain with innovative technologies, proven processes, and validated in-country solutions. GlobalService Inc. seeks a dynamic and visionary Director of Operations to lead our global operational endeavors. This pivotal role demands a blend of strategic thinking, technological savvy, and operational expertise, managing teams across time zones and continents.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.
Job Summary
The Global IT Operations Manager for GlobalServe oversees the stability and performance of global technology operations supporting a multinational customer base. This role is responsible for supporting the company’s global infrastructure environment, ensuring high availability, security, and scalability across cloud, network, and on premises systems. The IT Operations Manager monitors system performance, resolves technical outages, and provides analytical support for IT infrastructure. They oversee the lifecycle, performance, and continuous improvement of customer facing applications, partner portals, and internal business platforms that support sales, operations, and customer experience. They liaison with external vendors to maintain technology solutions that support revenue growth, operational efficiency, and global scalability. The Global IT Operations Manager drives long term planning, process optimization, and modernization initiatives to strengthen GlobalServe's technology landscape and support future business expansion.
Responsibilities:
Global IT Infrastructure & Operations
- Monitor and maintain the stability, performance, availability, and security of IT systems, including networks (LAN/WAN), servers, and cloud infrastructure, supporting 24/7 business operations across multiple regions.
- Lead proactive initiatives to reduce outages, increase efficiency, and strengthen operational maturity.
- Identify bottlenecks or inefficiencies in IT processes, recommending and implementing improvements to enhance system performance.
- Act as an escalation point for technical issues, performing root cause analysis, and resolving outages to minimize downtime.
- Develop and implement global infrastructure standards, policies, and disaster recovery plans to support business continuity.
- Develop and maintain dashboards, reports, and metrics (KPIs) to monitor operational health and provide insights to management.
- Develop and update Standard Operating Procedures (SOPs), troubleshooting guides, and documentation to ensure compliance with security protocols and industry standards.
- Work with cross-functional teams, third-party vendors, and stakeholders to coordinate upgrades, patches, and new technology implementations.
Customer B2B Integration (cXML, APIs, B2B Platforms)
- Lead customer and partner B2B integrations—including cXML, APIs, file based, and portal-based connections—from design through deployment.
- Manage integration platforms (OneSource, Ariba, Coupa, ServiceNow, API gateways, etc.) ensuring seamless data exchange with global customers, suppliers, and channel partners.
- Work directly with customers to gather integration requirements, define technical specs, resolve issues, and deliver high quality onboarding experiences.
- Establish governance and security standards for B2B integrations to ensure compliance with data protection and corporate policies.
Application, Platform & Portal Management
- Oversee the lifecycle and performance of customer facing applications, partner portals, internal business tools, and middleware systems.
- Lead enhancements, roadmaps, and system upgrades to improve functionality, user experience, and alignment with business goals.
- Manage vendor relationships, license renewals, service contracts, and issue escalations for software and service providers.
- Partner with cross functional teams (Sales, Customer Experience, Finance, Operations) to prioritize feature requests and deliver technology solutions that enable revenue growth.
Strategic Planning & Continuous Improvement
- Develop long term technology roadmaps supporting business scalability, customer expansion, and modernization initiatives.
- Identify opportunities for automation, system consolidation, and cost optimization across infrastructure and application portfolios.
- Lead root cause analysis and continuous improvement efforts to reduce defects, improve resiliency, and enhance operational efficiency.
- Serve as a subject matter expert advising leadership on emerging technologies, integration trends, and global infrastructure strategy.
Qualifications
- Bachelor's degree or equivalent combination of education and work experience 7-8 years.
- Certified in ITIL 4 Foundation
- Strong understanding and technical proficiency in managing a Microsoft Windows server environment, including Active Directory policies.
- Skilled working on setup and configuration of VMs using VMware tools.
- Experience in supporting network infrastructure, including VPN access, Load Balancer, DNS, and WAF security environment.
- Knowledge of Microsoft Windows 11 workstations, assisting in management of end user devices.
- Experience in Microsoft SQL database management with the ability to create SQL queries.
- Strong understanding and working knowledge implementing firewall policies for securing server environment.
- Working knowledge of B2B system integration with customer ERP platforms, including SAP Ariba and Coupa.
- Keen understanding of B2B eCommerce website functionality and UI/UX design.
Compensation:
- Min: USD $106,500.00/Yr.
- Max: USD $138,250.00/Yr.
Overview:
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
GlobalServe Inc. (a division of Connection) manages global IT procurement by simplifying your supply chain with innovative technologies, proven processes, and validated in-country solutions. GlobalService Inc. seeks a dynamic and visionary Director of Operations to lead our global operational endeavors. This pivotal role demands a blend of strategic thinking, technological savvy, and operational expertise, managing teams across time zones and continents.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.
Job Summary
The Global IT Operations Manager for GlobalServe oversees the stability and performance of global technology operations supporting a multinational customer base. This role is responsible for supporting the company’s global infrastructure environment, ensuring high availability, security, and scalability across cloud, network, and on premises systems. The IT Operations Manager monitors system performance, resolves technical outages, and provides analytical support for IT infrastructure. They oversee the lifecycle, performance, and continuous improvement of customer facing applications, partner portals, and internal business platforms that support sales, operations, and customer experience. They liaison with external vendors to maintain technology solutions that support revenue growth, operational efficiency, and global scalability. The Global IT Operations Manager drives long term planning, process optimization, and modernization initiatives to strengthen GlobalServe's technology landscape and support future business expansion.
Responsibilities:
Global IT Infrastructure & Operations
- Monitor and maintain the stability, performance, availability, and security of IT systems, including networks (LAN/WAN), servers, and cloud infrastructure, supporting 24/7 business operations across multiple regions.
- Lead proactive initiatives to reduce outages, increase efficiency, and strengthen operational maturity.
- Identify bottlenecks or inefficiencies in IT processes, recommending and implementing improvements to enhance system performance.
- Act as an escalation point for technical issues, performing root cause analysis, and resolving outages to minimize downtime.
- Develop and implement global infrastructure standards, policies, and disaster recovery plans to support business continuity.
- Develop and maintain dashboards, reports, and metrics (KPIs) to monitor operational health and provide insights to management.
- Develop and update Standard Operating Procedures (SOPs), troubleshooting guides, and documentation to ensure compliance with security protocols and industry standards.
- Work with cross-functional teams, third-party vendors, and stakeholders to coordinate upgrades, patches, and new technology implementations.
Customer B2B Integration (cXML, APIs, B2B Platforms)
- Lead customer and partner B2B integrations—including cXML, APIs, file based, and portal-based connections—from design through deployment.
- Manage integration platforms (OneSource, Ariba, Coupa, ServiceNow, API gateways, etc.) ensuring seamless data exchange with global customers, suppliers, and channel partners.
- Work directly with customers to gather integration requirements, define technical specs, resolve issues, and deliver high quality onboarding experiences.
- Establish governance and security standards for B2B integrations to ensure compliance with data protection and corporate policies.
Application, Platform & Portal Management
- Oversee the lifecycle and performance of customer facing applications, partner portals, internal business tools, and middleware systems.
- Lead enhancements, roadmaps, and system upgrades to improve functionality, user experience, and alignment with business goals.
- Manage vendor relationships, license renewals, service contracts, and issue escalations for software and service providers.
- Partner with cross functional teams (Sales, Customer Experience, Finance, Operations) to prioritize feature requests and deliver technology solutions that enable revenue growth.
Strategic Planning & Continuous Improvement
- Develop long term technology roadmaps supporting business scalability, customer expansion, and modernization initiatives.
- Identify opportunities for automation, system consolidation, and cost optimization across infrastructure and application portfolios.
- Lead root cause analysis and continuous improvement efforts to reduce defects, improve resiliency, and enhance operational efficiency.
- Serve as a subject matter expert advising leadership on emerging technologies, integration trends, and global infrastructure strategy.
Qualifications
- Bachelor's degree or equivalent combination of education and work experience 7-8 years.
- Certified in ITIL 4 Foundation
- Strong understanding and technical proficiency in managing a Microsoft Windows server environment, including Active Directory policies.
- Skilled working on setup and configuration of VMs using VMware tools.
- Experience in supporting network infrastructure, including VPN access, Load Balancer, DNS, and WAF security environment.
- Knowledge of Microsoft Windows 11 workstations, assisting in management of end user devices.
- Experience in Microsoft SQL database management with the ability to create SQL queries.
- Strong understanding and working knowledge implementing firewall policies for securing server environment.
- Working knowledge of B2B system integration with customer ERP platforms, including SAP Ariba and Coupa.
- Keen understanding of B2B eCommerce website functionality and UI/UX design.
Compensation:
- Min: USD $106,500.00/Yr.
- Max: USD $138,250.00/Yr.
See all 178+ IT Operations Manager jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as an IT Operations Manager
Target employers with existing H-1B filing history
Large enterprises and managed service providers file H-1B petitions regularly for IT Operations roles. Companies with established immigration programs move faster and face fewer internal approval hurdles than those sponsoring for the first time.
Clarify the specialty occupation requirement upfront
USCIS requires the role to mandate a specific bachelor's degree, not just any degree. IT Operations Manager positions that require computer science, information systems, or engineering are well-positioned. Generalist management roles with no field requirement can face RFEs.
Document your supervisory scope for L-1A eligibility
If you're transferring within a multinational company, L-1A may be faster than H-1B with no lottery risk. You'll need to demonstrate you managed professional-level employees, not just oversaw processes or systems, at your home-country office.
Register for the H-1B lottery in March even before you have an offer
Employers can submit H-1B registrations before a formal offer is finalized. Starting conversations with IT employers in January and February gives you the best chance of being registered before the March window closes.
Highlight infrastructure ownership, not just coordination
USCIS scrutinizes IT Operations Manager petitions where the role looks like project coordination. Petitions that emphasize direct ownership of enterprise systems, SLA accountability, and technical architecture decisions are harder to challenge as non-specialty occupations.
Ask whether the employer uses an in-house immigration team or outside counsel
Employers with dedicated immigration counsel typically handle H-1B petitions more efficiently and with fewer errors. This distinction matters for timeline accuracy and your ability to get straight answers about sponsorship during the hiring process.
IT Operations Manager jobs are hiring across the US. Find yours.
Find IT Operations Manager JobsFrequently Asked Questions
Does an IT Operations Manager role qualify as a specialty occupation for H-1B?
It depends on how the position is defined. If the job description requires a bachelor's degree specifically in computer science, information systems, or a related technical field, it generally qualifies. Roles where any bachelor's degree is acceptable, or where the technical requirements are vague, are more vulnerable to USCIS requests for evidence challenging specialty occupation status.
Which visa is better for IT Operations Managers: H-1B or L-1A?
L-1A is often the stronger path if you're already working for a multinational employer abroad, because it bypasses the H-1B lottery entirely. It requires at least one year of managerial or executive experience within the same company in the past three years. H-1B is the standard route for candidates without an existing employer relationship in the U.S.
Can I qualify for H-1B sponsorship with a three-year bachelor's degree?
USCIS evaluates foreign degrees on a case-by-case basis. A three-year bachelor's degree from Australia, India, or the UK is often accepted when combined with relevant work experience, particularly if a credential evaluation confirms it's equivalent to a U.S. four-year degree in a qualifying field. Including a formal evaluation from a recognized credential assessment organization strengthens the petition.
How competitive is H-1B approval for IT Operations Manager petitions?
Approval rates for IT management roles are generally solid, but USCIS has issued RFEs in cases where the role appears more operational or supervisory in nature without strong technical requirements. Petitions that clearly establish a specific degree requirement and demonstrate that the role involves applying theoretical and practical knowledge in information technology are approved at higher rates.
Where can I find IT Operations Manager jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles that include visa sponsorship, so you're not sorting through postings that won't support H-1B or other work visa categories. IT Operations Manager roles appear across enterprise tech, healthcare systems, financial services, and large-scale managed service providers, all of which regularly sponsor. Browse current openings on Migrate Mate to find employers already set up to file.
What is the prevailing wage requirement for sponsored IT Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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