IT Operations Manager Jobs in USA with Visa Sponsorship
IT Operations Managers are strong H-1B visa and L-1 sponsorship candidates when the role requires a computer science or information systems degree. Most employers sponsor through H-1B, though internal transfers often qualify for L-1A as managers overseeing multinational IT teams. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsDepartment Overview
The Information Technology department supports enterprise infrastructure, network operations, and service delivery across the organization. The team is focused on delivering reliable, scalable, and secure technology solutions that enable business continuity and operational excellence.
Position Summary
We are seeking a driven and experienced IT Operations Manager to lead technology infrastructure and service delivery functions. This role owns end-to-end operational accountability across network availability, incident management, and service continuity.
The IT Operations Manager will partner closely with Network Engineering and customer experience stakeholders to align IT operations with organizational objectives while building a culture of reliability, continuous improvement, and service excellence.
Responsibilities
Network Availability & Infrastructure
- Maintain accountability for network uptime, performance, and resilience across enterprise environments, targeting 99.9%+ availability SLAs
- Oversee port activation, configuration, and lifecycle management across network switches, routers, and access points
- Manage and maintain accurate inventory of network infrastructure assets including hardware, firmware, and topology documentation
- Coordinate with network engineers on capacity planning, redundancy, and failover strategies
Incident & Problem Management
- Lead the full incident management lifecycle from detection through resolution and post-incident review
- Chair problem management reviews to identify root causes and drive permanent remediation
- Establish escalation paths, on-call rotations, and communication protocols for P1/P2 incidents
- Conduct blameless post-mortems and translate findings into process and runbook improvements
Service Availability & KPI Development
- Design and operationalize KPI frameworks including uptime, MTTR, MTBF, change success rate, and customer satisfaction
- Deploy monitoring dashboards and reporting cadences for technical and executive stakeholders
- Drive continuous improvement initiatives using KPI trends and industry benchmarks
- Partner with application owners and business leaders to define SLAs and OLAs
Team Leadership & Vendor Management
- Lead, mentor, and develop systems and network engineering staff
- Set performance expectations and support career development
- Manage vendor, ISP, and managed service provider relationships and ensure accountability to SLAs
- Serve as escalation point for IT Service Desk and field support teams
Minimum Qualifications
Education:
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Experience:
- 7+ years of IT operations experience
- 3+ years of leadership experience
- Hands-on experience with enterprise networking (LAN/WAN, switching, routing, firewall)
- Strong knowledge of ITIL processes including incident, problem, change, and asset management
- Experience defining and reporting on IT service KPIs and SLAs
- Experience with monitoring tools such as SolarWinds, Datadog, Nagios, or similar
Licensure/Certifications:
- None required
Preferred Qualifications
Education:
- Advanced degree in a related field
Experience:
- Experience with cloud platforms (AWS, Azure, GCP) and hybrid environments
- Experience with ITSM platforms such as ServiceNow or Jira Service Management
Licensure/Certifications:
- ITIL v4 Foundation or higher
- CCNA, CompTIA Network+, or equivalent
Physical Demands
This position primarily involves sedentary work. Occasional standing, walking, and lifting of light objects may be required.
Salary Range
- 130-135k based on experience
Position Type & Work Location
- Full-time, benefited position
- On-site / Hybrid work arrangement
- Travel up to 5%
Additional Benefits
- Comprehensive health, dental, and vision insurance
- Retirement plan with employer match up to 5%
- Flexible hybrid work options
- Annual professional development and certification budget
- Generous PTO and paid holidays
- Company-provided equipment and home office stipend
About UVA and the Community
The University of Virginia is located in Charlottesville, a vibrant community offering a high quality of life with access to outdoor recreation, cultural experiences, and a thriving food and arts scene. UVA is consistently ranked among the top public universities and is committed to fostering a collaborative and inclusive environment.
How to Apply
Please apply online through Online and search for R0082358. Complete the application and upload the following required materials:
Internal applicants may search and apply for jobs on the UVA Internal Careers website.
- Cover letter
- Resume
Reference Check Process
Reference checks will be completed via SkillSurvey. Five references will be requested, with a minimum of three responses required.
Contact
For questions about this position, please contact the recruiter Bill Crane at Xer5ff@virginia.edu
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Department Overview
The Information Technology department supports enterprise infrastructure, network operations, and service delivery across the organization. The team is focused on delivering reliable, scalable, and secure technology solutions that enable business continuity and operational excellence.
Position Summary
We are seeking a driven and experienced IT Operations Manager to lead technology infrastructure and service delivery functions. This role owns end-to-end operational accountability across network availability, incident management, and service continuity.
The IT Operations Manager will partner closely with Network Engineering and customer experience stakeholders to align IT operations with organizational objectives while building a culture of reliability, continuous improvement, and service excellence.
Responsibilities
Network Availability & Infrastructure
- Maintain accountability for network uptime, performance, and resilience across enterprise environments, targeting 99.9%+ availability SLAs
- Oversee port activation, configuration, and lifecycle management across network switches, routers, and access points
- Manage and maintain accurate inventory of network infrastructure assets including hardware, firmware, and topology documentation
- Coordinate with network engineers on capacity planning, redundancy, and failover strategies
Incident & Problem Management
- Lead the full incident management lifecycle from detection through resolution and post-incident review
- Chair problem management reviews to identify root causes and drive permanent remediation
- Establish escalation paths, on-call rotations, and communication protocols for P1/P2 incidents
- Conduct blameless post-mortems and translate findings into process and runbook improvements
Service Availability & KPI Development
- Design and operationalize KPI frameworks including uptime, MTTR, MTBF, change success rate, and customer satisfaction
- Deploy monitoring dashboards and reporting cadences for technical and executive stakeholders
- Drive continuous improvement initiatives using KPI trends and industry benchmarks
- Partner with application owners and business leaders to define SLAs and OLAs
Team Leadership & Vendor Management
- Lead, mentor, and develop systems and network engineering staff
- Set performance expectations and support career development
- Manage vendor, ISP, and managed service provider relationships and ensure accountability to SLAs
- Serve as escalation point for IT Service Desk and field support teams
Minimum Qualifications
Education:
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Experience:
- 7+ years of IT operations experience
- 3+ years of leadership experience
- Hands-on experience with enterprise networking (LAN/WAN, switching, routing, firewall)
- Strong knowledge of ITIL processes including incident, problem, change, and asset management
- Experience defining and reporting on IT service KPIs and SLAs
- Experience with monitoring tools such as SolarWinds, Datadog, Nagios, or similar
Licensure/Certifications:
- None required
Preferred Qualifications
Education:
- Advanced degree in a related field
Experience:
- Experience with cloud platforms (AWS, Azure, GCP) and hybrid environments
- Experience with ITSM platforms such as ServiceNow or Jira Service Management
Licensure/Certifications:
- ITIL v4 Foundation or higher
- CCNA, CompTIA Network+, or equivalent
Physical Demands
This position primarily involves sedentary work. Occasional standing, walking, and lifting of light objects may be required.
Salary Range
- 130-135k based on experience
Position Type & Work Location
- Full-time, benefited position
- On-site / Hybrid work arrangement
- Travel up to 5%
Additional Benefits
- Comprehensive health, dental, and vision insurance
- Retirement plan with employer match up to 5%
- Flexible hybrid work options
- Annual professional development and certification budget
- Generous PTO and paid holidays
- Company-provided equipment and home office stipend
About UVA and the Community
The University of Virginia is located in Charlottesville, a vibrant community offering a high quality of life with access to outdoor recreation, cultural experiences, and a thriving food and arts scene. UVA is consistently ranked among the top public universities and is committed to fostering a collaborative and inclusive environment.
How to Apply
Please apply online through Online and search for R0082358. Complete the application and upload the following required materials:
Internal applicants may search and apply for jobs on the UVA Internal Careers website.
- Cover letter
- Resume
Reference Check Process
Reference checks will be completed via SkillSurvey. Five references will be requested, with a minimum of three responses required.
Contact
For questions about this position, please contact the recruiter Bill Crane at Xer5ff@virginia.edu
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
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Get Access To All JobsTips for Finding Visa Sponsorship as an IT Operations Manager
Target employers with existing H-1B filing history
Large enterprises and managed service providers file H-1B petitions regularly for IT Operations roles. Companies with established immigration programs move faster and face fewer internal approval hurdles than those sponsoring for the first time.
Clarify the specialty occupation requirement upfront
USCIS requires the role to mandate a specific bachelor's degree, not just any degree. IT Operations Manager positions that require computer science, information systems, or engineering are well-positioned. Generalist management roles with no field requirement can face RFEs.
Document your supervisory scope for L-1A eligibility
If you're transferring within a multinational company, L-1A may be faster than H-1B with no lottery risk. You'll need to demonstrate you managed professional-level employees, not just oversaw processes or systems, at your home-country office.
Register for the H-1B lottery in March even before you have an offer
Employers can submit H-1B registrations before a formal offer is finalized. Starting conversations with IT employers in January and February gives you the best chance of being registered before the March window closes.
Highlight infrastructure ownership, not just coordination
USCIS scrutinizes IT Operations Manager petitions where the role looks like project coordination. Petitions that emphasize direct ownership of enterprise systems, SLA accountability, and technical architecture decisions are harder to challenge as non-specialty occupations.
Ask whether the employer uses an in-house immigration team or outside counsel
Employers with dedicated immigration counsel typically handle H-1B petitions more efficiently and with fewer errors. This distinction matters for timeline accuracy and your ability to get straight answers about sponsorship during the hiring process.
IT Operations Manager jobs are hiring across the US. Find yours.
Find IT Operations Manager JobsFrequently Asked Questions
Does an IT Operations Manager role qualify as a specialty occupation for H-1B?
It depends on how the position is defined. If the job description requires a bachelor's degree specifically in computer science, information systems, or a related technical field, it generally qualifies. Roles where any bachelor's degree is acceptable, or where the technical requirements are vague, are more vulnerable to USCIS requests for evidence challenging specialty occupation status.
Which visa is better for IT Operations Managers: H-1B or L-1A?
L-1A is often the stronger path if you're already working for a multinational employer abroad, because it bypasses the H-1B lottery entirely. It requires at least one year of managerial or executive experience within the same company in the past three years. H-1B is the standard route for candidates without an existing employer relationship in the U.S.
Can I qualify for H-1B sponsorship with a three-year bachelor's degree?
USCIS evaluates foreign degrees on a case-by-case basis. A three-year bachelor's degree from Australia, India, or the UK is often accepted when combined with relevant work experience, particularly if a credential evaluation confirms it's equivalent to a U.S. four-year degree in a qualifying field. Including a formal evaluation from a recognized credential assessment organization strengthens the petition.
How competitive is H-1B approval for IT Operations Manager petitions?
Approval rates for IT management roles are generally solid, but USCIS has issued RFEs in cases where the role appears more operational or supervisory in nature without strong technical requirements. Petitions that clearly establish a specific degree requirement and demonstrate that the role involves applying theoretical and practical knowledge in information technology are approved at higher rates.
Where can I find IT Operations Manager jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles that include visa sponsorship, so you're not sorting through postings that won't support H-1B or other work visa categories. IT Operations Manager roles appear across enterprise tech, healthcare systems, financial services, and large-scale managed service providers, all of which regularly sponsor. Browse current openings on Migrate Mate to find employers already set up to file.
What is the prevailing wage requirement for sponsored IT Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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