IT Operations Manager Jobs in USA with Visa Sponsorship
IT Operations Managers are strong H-1B visa and L-1 visa sponsorship candidates when the role requires a computer science or information systems degree. Most employers sponsor through H-1B, though internal transfers often qualify for L-1A as managers overseeing multinational IT teams. For detailed occupation requirements, see the O*NET profile.
Find IT Operations Manager JobsOverview
Showing 5 of 4,720+ IT Operations Manager jobs
See all 4,720+ IT Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Operations Manager roles.
Get Access To All JobsAt Exacta Systems, we’re not just shaping the future of gaming—we’re redefining it. As a leader in historical horse racing (HHR) technology, we create cutting-edge gaming solutions that power thrilling player experiences nationwide. Now part of the Churchill Downs family, we’re backed by a storied legacy of excellence in racing and gaming. This new chapter brings exciting opportunities for growth, stability, innovation, and impact. If you're looking for a career where technology meets tradition and where your ideas drive the future, let’s explore the possibilities together!
JOB SUMMARY
The Manager, IT Architecture & Operations is a hands-on technical leader with a dual mandate spanning enterprise architecture and IT service operations. The role leads architecture and engineering design for Exacta's platforms and infrastructure while supporting incident management, monitoring, and service delivery for internal and customer-facing systems as business needs require. The incumbent is expected to provide credible technical leadership in design review, major-incident response, and customer escalation while developing toward broader IT leadership responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Enterprise & Solution Architecture
- Maintain Exacta's enterprise architecture strategy and standards across internal systems, customer-facing platforms, and integrations.
- Lead architecture and design for Exacta Connect and NXT, including integrations with game manufacturers, casino management, and player tracking systems.
- Maintain architecture patterns and reference designs for on-premises, cloud, and hybrid environments.
- Prepare build/buy/partner recommendations aligned with product roadmaps and Churchill Downs standards.
Customer-Facing Technology & Operator Support
- Serve as a technical escalation point for complex customer system, network, and infrastructure issues.
- Partner with Sales, Product, Development, and Operations on deployments and operator-site expansions.
- Lead technical onboarding of new venues, including infrastructure, connectivity, and compliance readiness.
- Work with operators to improve system performance, uptime, and reporting.
Cloud, Infrastructure & Reliability
- Execute cloud/hybrid infrastructure roadmaps and recommend improvements using operational data.
- Deliver reliability, scalability, backup, and disaster recovery plans, including testing and documentation.
- Establish infrastructure standards for deployments, networking, hosting, and remote monitoring.
- Manage infrastructure spend and cost optimization.
- Oversee configuration, patching, security hardening, access controls, and infrastructure lifecycle maintenance.
Security & Regulatory Compliance
- Ensure systems meet applicable gaming regulatory requirements and security-by-design principles.
- Partner with Legal, Compliance, and Churchill Downs security teams on audit readiness, data integrity, and responsible gaming safeguards.
- Support regulatory audits, security assessments, and incident reviews and drive follow-up actions to closure.
Service Operations & Incident Management
- Monitor, triage, and resolve infrastructure/network alerts and ensure timely critical-incident response.
- Perform root-cause analysis on recurring incidents and implement corrective actions.
- Lead major-incident response as needed, coordinating Engineering, Field Operations, vendors, and customer communications.
- Manage monitoring dashboards, alerts, and thresholds; analyze availability and performance trends.
- Provide incident summaries, service-level reporting, and technical updates to leadership and stakeholders.
Cross-Functional Leadership & Development
- Flex between architecture and service operations based on business needs.
- Partner across Product, Engineering, Field Operations, and Operations to align technical decisions with business outcomes.
- Maintain runbooks, network diagrams, configurations, and architecture documentation as reliable sources of truth.
- Manage vendor and third-party service relationships for infrastructure delivery and issue resolution.
- Own at least one enterprise-level initiative annually, including budget input, executive reporting, and cross-functional coordination.
- Deputize for IT leadership within defined architecture and service-operations escalation authority.
- Coach and develop technical team members while modeling accountability, collaboration, and continuous improvement.
REQUIRED SKILLS AND ABILITIES
- Strong architecture and engineering judgment with the ability to translate business needs into scalable technical solutions.
- Working knowledge of ITIL-aligned incident, problem, and change management practices.
- Hands-on experience with ITSM and monitoring platforms such as Freshdesk and LogicMonitor or comparable tools.
- Strong vendor management, cost optimization, documentation, and project leadership capabilities.
- Excellent written and verbal communication skills, including presentation of technical recommendations to executive and non-technical audiences.
- Ability to lead calmly and decisively during major incidents and shifting priorities.
- Availability to participate in an on-call rotation and lead major-incident response outside normal business hours.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
- 8+ years of experience in IT infrastructure, systems, or solution architecture, including 3+ years leading engineers, architects, or IT support/service teams.
- Demonstrated ownership of architecture for distributed platforms spanning on-premises, cloud, and hybrid deployments.
- Hands-on depth in AWS or Azure, networking, identity management, monitoring/observability, systems administration, and backup/disaster recovery.
- Experience integrating third-party systems and vendors; gaming-industry exposure strongly preferred.
- Experience in regulated environments and audit processes preferred.
- Demonstrated experience leading customer-impacting incidents through root-cause analysis and closure.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
This position requires participation in an on-call rotation, availability to support major incidents outside standard business hours, and occasional travel to operator and venue sites as business needs require.
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
- Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
- This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
- The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
- The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
At Exacta Systems, we’re not just shaping the future of gaming—we’re redefining it. As a leader in historical horse racing (HHR) technology, we create cutting-edge gaming solutions that power thrilling player experiences nationwide. Now part of the Churchill Downs family, we’re backed by a storied legacy of excellence in racing and gaming. This new chapter brings exciting opportunities for growth, stability, innovation, and impact. If you're looking for a career where technology meets tradition and where your ideas drive the future, let’s explore the possibilities together!
JOB SUMMARY
The Manager, IT Architecture & Operations is a hands-on technical leader with a dual mandate spanning enterprise architecture and IT service operations. The role leads architecture and engineering design for Exacta's platforms and infrastructure while supporting incident management, monitoring, and service delivery for internal and customer-facing systems as business needs require. The incumbent is expected to provide credible technical leadership in design review, major-incident response, and customer escalation while developing toward broader IT leadership responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Enterprise & Solution Architecture
- Maintain Exacta's enterprise architecture strategy and standards across internal systems, customer-facing platforms, and integrations.
- Lead architecture and design for Exacta Connect and NXT, including integrations with game manufacturers, casino management, and player tracking systems.
- Maintain architecture patterns and reference designs for on-premises, cloud, and hybrid environments.
- Prepare build/buy/partner recommendations aligned with product roadmaps and Churchill Downs standards.
Customer-Facing Technology & Operator Support
- Serve as a technical escalation point for complex customer system, network, and infrastructure issues.
- Partner with Sales, Product, Development, and Operations on deployments and operator-site expansions.
- Lead technical onboarding of new venues, including infrastructure, connectivity, and compliance readiness.
- Work with operators to improve system performance, uptime, and reporting.
Cloud, Infrastructure & Reliability
- Execute cloud/hybrid infrastructure roadmaps and recommend improvements using operational data.
- Deliver reliability, scalability, backup, and disaster recovery plans, including testing and documentation.
- Establish infrastructure standards for deployments, networking, hosting, and remote monitoring.
- Manage infrastructure spend and cost optimization.
- Oversee configuration, patching, security hardening, access controls, and infrastructure lifecycle maintenance.
Security & Regulatory Compliance
- Ensure systems meet applicable gaming regulatory requirements and security-by-design principles.
- Partner with Legal, Compliance, and Churchill Downs security teams on audit readiness, data integrity, and responsible gaming safeguards.
- Support regulatory audits, security assessments, and incident reviews and drive follow-up actions to closure.
Service Operations & Incident Management
- Monitor, triage, and resolve infrastructure/network alerts and ensure timely critical-incident response.
- Perform root-cause analysis on recurring incidents and implement corrective actions.
- Lead major-incident response as needed, coordinating Engineering, Field Operations, vendors, and customer communications.
- Manage monitoring dashboards, alerts, and thresholds; analyze availability and performance trends.
- Provide incident summaries, service-level reporting, and technical updates to leadership and stakeholders.
Cross-Functional Leadership & Development
- Flex between architecture and service operations based on business needs.
- Partner across Product, Engineering, Field Operations, and Operations to align technical decisions with business outcomes.
- Maintain runbooks, network diagrams, configurations, and architecture documentation as reliable sources of truth.
- Manage vendor and third-party service relationships for infrastructure delivery and issue resolution.
- Own at least one enterprise-level initiative annually, including budget input, executive reporting, and cross-functional coordination.
- Deputize for IT leadership within defined architecture and service-operations escalation authority.
- Coach and develop technical team members while modeling accountability, collaboration, and continuous improvement.
REQUIRED SKILLS AND ABILITIES
- Strong architecture and engineering judgment with the ability to translate business needs into scalable technical solutions.
- Working knowledge of ITIL-aligned incident, problem, and change management practices.
- Hands-on experience with ITSM and monitoring platforms such as Freshdesk and LogicMonitor or comparable tools.
- Strong vendor management, cost optimization, documentation, and project leadership capabilities.
- Excellent written and verbal communication skills, including presentation of technical recommendations to executive and non-technical audiences.
- Ability to lead calmly and decisively during major incidents and shifting priorities.
- Availability to participate in an on-call rotation and lead major-incident response outside normal business hours.
EDUCATION AND EXPERIENCE
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
- 8+ years of experience in IT infrastructure, systems, or solution architecture, including 3+ years leading engineers, architects, or IT support/service teams.
- Demonstrated ownership of architecture for distributed platforms spanning on-premises, cloud, and hybrid deployments.
- Hands-on depth in AWS or Azure, networking, identity management, monitoring/observability, systems administration, and backup/disaster recovery.
- Experience integrating third-party systems and vendors; gaming-industry exposure strongly preferred.
- Experience in regulated environments and audit processes preferred.
- Demonstrated experience leading customer-impacting incidents through root-cause analysis and closure.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
This position requires participation in an on-call rotation, availability to support major incidents outside standard business hours, and occasional travel to operator and venue sites as business needs require.
The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
- Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
- This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
- The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
- The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
See all 4,720+ IT Operations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Operations Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an IT Operations Manager
Target employers with existing H-1B filing history
Large enterprises and managed service providers file H-1B petitions regularly for IT Operations roles. Companies with established immigration programs move faster and face fewer internal approval hurdles than those sponsoring for the first time.
Clarify the specialty occupation requirement upfront
USCIS requires the role to mandate a specific bachelor's degree, not just any degree. IT Operations Manager positions that require computer science, information systems, or engineering are well-positioned. Generalist management roles with no field requirement can face RFEs.
Document your supervisory scope for L-1A eligibility
If you're transferring within a multinational company, L-1A may be faster than H-1B with no lottery risk. You'll need to demonstrate you managed professional-level employees, not just oversaw processes or systems, at your home-country office.
Register for the H-1B lottery in March even before you have an offer
Employers can submit H-1B registrations before a formal offer is finalized. Starting conversations with IT employers in January and February gives you the best chance of being registered before the March window closes.
Highlight infrastructure ownership, not just coordination
USCIS scrutinizes IT Operations Manager petitions where the role looks like project coordination. Petitions that emphasize direct ownership of enterprise systems, SLA accountability, and technical architecture decisions are harder to challenge as non-specialty occupations.
Ask whether the employer uses an in-house immigration team or outside counsel
Employers with dedicated immigration counsel typically handle H-1B petitions more efficiently and with fewer errors. This distinction matters for timeline accuracy and your ability to get straight answers about sponsorship during the hiring process.
Frequently Asked Questions
Does an IT Operations Manager role qualify as a specialty occupation for H-1B?
It depends on how the position is defined. If the job description requires a bachelor's degree specifically in computer science, information systems, or a related technical field, it generally qualifies. Roles where any bachelor's degree is acceptable, or where the technical requirements are vague, are more vulnerable to USCIS requests for evidence challenging specialty occupation status.
Which visa is better for IT Operations Managers: H-1B or L-1A?
L-1A is often the stronger path if you're already working for a multinational employer abroad, because it bypasses the H-1B lottery entirely. It requires at least one year of managerial or executive experience within the same company in the past three years. H-1B visa is the standard route for candidates without an existing employer relationship in the U.S.
Can I qualify for H-1B sponsorship with a three-year bachelor's degree?
USCIS evaluates foreign degrees on a case-by-case basis. A three-year bachelor's degree from Australia, India, or the UK is often accepted when combined with relevant work experience, particularly if a credential evaluation confirms it's equivalent to a U.S. four-year degree in a qualifying field. Including a formal evaluation from a recognized credential assessment organization strengthens the petition.
How competitive is H-1B approval for IT Operations Manager petitions?
Approval rates for IT management roles are generally solid, but USCIS has issued RFEs in cases where the role appears more operational or supervisory in nature without strong technical requirements. Petitions that clearly establish a specific degree requirement and demonstrate that the role involves applying theoretical and practical knowledge in information technology are approved at higher rates.
Where can I find IT Operations Manager jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles that include visa sponsorship, so you're not sorting through postings that won't support H-1B or other work visa categories. IT Operations Manager roles appear across enterprise tech, healthcare systems, financial services, and large-scale managed service providers, all of which regularly sponsor. Browse current openings on Migrate Mate to find employers already set up to file.
What is the prevailing wage requirement for sponsored IT Operations Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.