IT Service Delivery Manager Jobs in USA with Visa Sponsorship

INTRODUCTION

At Link Snacks, we show up hungry, roll up our sleeves, plaid or otherwise, and dive straight into the hard work. We don’t hide from challenges; we hunt them down. We push harder, move faster, and take the kinds of big swings that built this business in the North Woods of Wisconsin four decades ago.

We’re everyday people who deliver extraordinary results. Innovation, creativity, and urgency aren’t buzzwords, they’re expectations. And just like the real protein snacks we make across our global house of brands—Jack Link’s®, Lorissa’s Kitchen®, Golden Island®, BiFi®, and Peperami® and KOOEE!® to name a few—there’s nothing artificial about us. What you see is exactly what you get: humble, gritty, passionate people who show up every day ready to not just be a participant in the meat snack industry that the Link Family created, but to move faster, innovate harder and keep raising the bar so high, the rest of the world needs a ladder just to see it.

Dominating this space across the world takes a team. A team that runs together, succeeds together, and celebrates together. A team that’s full of relentless energy and spirit that can only be fueled by one thing: a fist full of our delicious meat snacks.

Real Meat Protein. Real People. Real Results. THAT is Link Snacks.

JOB DESCRIPTION SUMMARY

The IT Service Delivery Manager is accountable for the end-to-end delivery, reliability, and continuous improvement of IT services across a multi-location manufacturing and support center environment for a global brand. This role leads the Service Delivery team and serves as the single point of accountability for operational IT performance, ensuring services are predictable, measurable, and aligned with business expectations.

Operating within an ITIL-based service management framework, the IT Service Delivery Manager establishes clear ownership of Incident, Problem, and Change Management, drives disciplined execution, and uses data-driven insights to improve service quality and customer satisfaction. Success in this role is measured by service performance metrics, stakeholder confidence, and consistent achievement of SLAs and operational outcomes.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position shall consist of, but not be limited to, the following:

Service Delivery Ownership & ITIL Execution

• Own and manage IT service delivery operations across manufacturing sites, distribution locations, and corporate/support environments, ensuring consistent service levels globally.
• Serve as the process owner for ITIL disciplines including Incident Management, Problem Management, Change Management, and Request Fulfillment.
• Establish, document, and enforce standardized ITSM processes, escalation paths, and service ownership models.
• Ensure operational stability while driving continuous improvement and maturity of service management practices.

Metrics, Reporting & Performance Management

• Define, implement, and maintain service performance metrics aligned to business outcomes, including SLA adherence, incident trends, ticket aging, and customer satisfaction indicators.
• Develop regular, transparent reporting for IT leadership and business stakeholders, translating operational data into clear insights and actions.
• Use metrics to identify root causes, recurring issues, and systemic improvement opportunities—moving the organization from reactive to proactive service delivery.
• Hold the service delivery team accountable to performance expectations and measurable outcomes.

Team Leadership & Accountability

• Lead, coach, and develop the Service Delivery team, setting clear expectations for ownership, professionalism, and customer engagement.
• Foster a culture of accountability, continuous improvement, and operational discipline.
• Identify skill gaps, staffing needs, and development opportunities to ensure sustainable service delivery across all locations and time zones.
• Ensure effective on-call, escalation, and coverage models appropriate for a global manufacturing environment.

Customer & Stakeholder Experience

• Act as the primary point of accountability for IT service performance and customer satisfaction.
• Build strong partnerships with manufacturing leadership, corporate functions, and support center stakeholders.
• Ensure incidents and changes are communicated clearly, appropriately, and with a strong customer-focus.
• Own the delivery and reliability of enterprise A/V and conference room technology, including meeting room systems, video conferencing platforms, and room scheduling solutions, partnering with Infrastructure, Facilities, and vendors to ensure consistent, high‑quality end‑user experiences.
• Balance speed, quality, and risk while maintaining trust and credibility with the business.

Cross-Functional Collaboration

• Coordinate closely with Infrastructure, Network, Security, and Applications teams to ensure cohesive service delivery.
• Partner with Security and Compliance teams to ensure service delivery aligns with risk, audit, and regulatory requirements.
• Provide oversight and accountability for physical security systems at designated sites, including video surveillance (cameras) and electronic access control systems, partnering with Security, Facilities, and vendors to ensure systems are operational, compliant, and aligned with business and regulatory requirements.
• Perform other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to be successfully perform the essential