End-User Support Specialist Jobs in USA with Visa Sponsorship
End-User Support Specialist positions qualify for H-1B, E-3, and TN visa sponsorship when they require specialized technical knowledge and a relevant bachelor's degree. These roles typically involve complex system troubleshooting, enterprise software support, and technical documentation that meets specialty occupation requirements. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
ABOUT THE JOB
Job Title: End User Support Technician
Location: Basking Ridge, NJ 07920
Duration: 06+ Months (Extendable)
Pay rate: $28.00 - 30.21/hr on w2
Job Schedule: Onsite 5 days a week.
ROLE AND RESPONSIBILITIES
- Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within defined service level agreements for client’s headquarters-based users.
- Coordinate problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
- Act as level 2 support escalation from walk up and call center according to SLA’s per ticket priority.
- Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).
- Provide instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware.
- Develop written knowledge items used for troubleshooting and training purposes.
- Perform moves, adds, and changes (MAC) requests for new and existing staff.
- Accountable for new hire hardware/software setup and initial training on support procedures and standard applications.
- Maintain telephony systems.
- Perform MAC’s in voicemail system and configure phones.
- Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.
BASIC QUALIFICATIONS
- Maximum 1-2 years IT Support or related experience.
- Excellent technical knowledge of PC and Mac hardware platforms.
- Outstanding customer service skills.
- Ability to develop technical documentation.
- Ability to work with various customers and partners effectively.
- Ability to effectively troubleshoot various software issues effectively.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong knowledge of Microsoft Windows 10 and Office 365.
- Laptop hardware and phone support.
- General networking knowledge.
Education
- Bachelor’s degree, technical trade program, or equivalent work experience (2 years).
- Industry related certification required (A+, Microsoft, Apple, HDI).
- Experience in Microsoft Windows and Office use and troubleshooting.
AWARDS AND ACCOLADES
America's Most Honored Businesses (Top 10%) Awarded by USPAAC for the Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1 (Act1 Group)
INTRODUCTION
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.
ABOUT THE JOB
Job Title: End User Support Technician
Location: Basking Ridge, NJ 07920
Duration: 06+ Months (Extendable)
Pay rate: $28.00 - 30.21/hr on w2
Job Schedule: Onsite 5 days a week.
ROLE AND RESPONSIBILITIES
- Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within defined service level agreements for client’s headquarters-based users.
- Coordinate problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.
- Act as level 2 support escalation from walk up and call center according to SLA’s per ticket priority.
- Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).
- Provide instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware.
- Develop written knowledge items used for troubleshooting and training purposes.
- Perform moves, adds, and changes (MAC) requests for new and existing staff.
- Accountable for new hire hardware/software setup and initial training on support procedures and standard applications.
- Maintain telephony systems.
- Perform MAC’s in voicemail system and configure phones.
- Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.
BASIC QUALIFICATIONS
- Maximum 1-2 years IT Support or related experience.
- Excellent technical knowledge of PC and Mac hardware platforms.
- Outstanding customer service skills.
- Ability to develop technical documentation.
- Ability to work with various customers and partners effectively.
- Ability to effectively troubleshoot various software issues effectively.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong knowledge of Microsoft Windows 10 and Office 365.
- Laptop hardware and phone support.
- General networking knowledge.
Education
- Bachelor’s degree, technical trade program, or equivalent work experience (2 years).
- Industry related certification required (A+, Microsoft, Apple, HDI).
- Experience in Microsoft Windows and Office use and troubleshooting.
AWARDS AND ACCOLADES
America's Most Honored Businesses (Top 10%) Awarded by USPAAC for the Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1 (Act1 Group)
How to Get Visa Sponsorship as an End-User Support Specialist
Emphasize technical depth over basic troubleshooting
Highlight experience with enterprise systems, network administration, or specialized software platforms. Basic password resets won't qualify for visa sponsorship.
Target roles requiring specific technical certifications
Positions demanding CompTIA, Microsoft, or Cisco certifications demonstrate the specialized knowledge needed for H-1B and other work visas.
Focus on companies with complex IT infrastructure
Large corporations, healthcare systems, and financial firms need specialized support roles that justify visa sponsorship more than basic help desk positions.
Highlight your degree relevance in applications
Connect your computer science, information technology, or engineering degree directly to the technical requirements of the support specialist role.
Document your specialized technical skills clearly
List specific platforms, databases, or enterprise software you support. Generic 'computer skills' won't meet specialty occupation standards for visa approval.
Consider progression to senior technical roles
Many companies sponsor support specialists with clear advancement paths to systems administration, network engineering, or IT management positions.
End-User Support Specialist jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Do End-User Support Specialist roles qualify for H-1B sponsorship?
Yes, but only when the role requires specialized technical knowledge and a relevant bachelor's degree. Positions involving enterprise system administration, complex troubleshooting, or specialized software platforms typically qualify. Basic help desk roles that don't require specific technical expertise usually don't meet H-1B specialty occupation requirements.
What degree do I need for visa sponsorship as an End-User Support Specialist?
You typically need a bachelor's degree in computer science, information technology, management information systems, or a related technical field. Some positions accept degrees in engineering or mathematics if combined with relevant technical certifications. The degree must directly relate to the technical requirements of the role for visa approval.
How do I make my End-User Support role qualify for sponsorship?
Target positions that require specialized technical skills like enterprise software administration, network troubleshooting, database management, or cybersecurity protocols. Roles at large corporations, healthcare systems, or financial institutions often have the technical complexity needed to justify visa sponsorship compared to basic help desk positions.
What's the approval rate for End-User Support H-1B petitions?
Approval rates vary significantly based on job complexity and employer documentation. Positions clearly demonstrating specialized technical requirements and degree necessity see higher approval rates. USCIS scrutinizes these roles carefully, so the job description must emphasize technical depth rather than routine support tasks to improve approval chances.
Can I get sponsored as an End-User Support Specialist without technical certifications?
While not always required, technical certifications significantly strengthen your sponsorship case. CompTIA A+, Microsoft certifications, or vendor-specific credentials demonstrate the specialized knowledge USCIS looks for in H-1B petitions. Without certifications, you'll need strong degree relevance and documented technical experience in complex systems.
What is the prevailing wage requirement for sponsored End-User Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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