IT Support Engineer Visa Sponsorship Jobs in Maryland
Maryland's IT support engineer job market centers on federal contractors, cybersecurity firms, and government agencies concentrated in the Baltimore-Washington corridor. Major employers like Leidos, SAIC, Northrop Grumman, and Booz Allen Hamilton regularly hire IT support talent, and international candidates with the right qualifications can find visa sponsorship opportunities across the region.
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Get Access To All JobsABOUT ASBURY
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
ROLE AND RESPONSIBILITIES
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
- Troubleshoots and resolves trouble tickets related to provisioning with all applications
- Triages Level II and Level III Incident and Service Request tickets
- Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
- Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
- Resolves Level I incident and service request tickets
- Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security, applications management, database and government personnel
- Communicates effectively with IT team and dealership personnel
- Actively contribute to IT Continual Service Improvement efforts
- Ability to complete multiple simultaneous project and support tasks in a timely manner
- Resolves access issues in accordance with policy
- Collaborates with IT to resolve access/setup standard profiles
- Verifies issue resolution on the customer’s behalf
- Verifies with the customer that the issue has been resolved and update the ticketing system
- Interfaces with IT Tier I and II personnel
- Communicates progress and issues in a timely manner
- Actively contributes to ongoing process improvement
- Performs other related duties to benefit the mission/vision of the organization
BASIC QUALIFICATIONS
- Strong communication, time management, organization, interpersonal skills
- Strong analytical, problem solving and technical troubleshooting skills
- 5+ Years IT customer support/help desk experience
- Working Knowledge of ITIL v3 Foundations Methodology
- Working knowledge of MS operating systems and applications
- Cisco Call Manager experience a plus
- Automotive Software experience a plus
PAY AND RECOGNITION
- Weekly pay
- Pay range: $19.92 - $29.88
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member’s eligible)
INSURANCE / RETIREMENT
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
LEARNING, TUITION ASSISTANCE AND CAREER DEVELOPMENT
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
ABOUT ASBURY
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
ROLE AND RESPONSIBILITIES
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
- Troubleshoots and resolves trouble tickets related to provisioning with all applications
- Triages Level II and Level III Incident and Service Request tickets
- Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
- Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
- Resolves Level I incident and service request tickets
- Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security, applications management, database and government personnel
- Communicates effectively with IT team and dealership personnel
- Actively contribute to IT Continual Service Improvement efforts
- Ability to complete multiple simultaneous project and support tasks in a timely manner
- Resolves access issues in accordance with policy
- Collaborates with IT to resolve access/setup standard profiles
- Verifies issue resolution on the customer’s behalf
- Verifies with the customer that the issue has been resolved and update the ticketing system
- Interfaces with IT Tier I and II personnel
- Communicates progress and issues in a timely manner
- Actively contributes to ongoing process improvement
- Performs other related duties to benefit the mission/vision of the organization
BASIC QUALIFICATIONS
- Strong communication, time management, organization, interpersonal skills
- Strong analytical, problem solving and technical troubleshooting skills
- 5+ Years IT customer support/help desk experience
- Working Knowledge of ITIL v3 Foundations Methodology
- Working knowledge of MS operating systems and applications
- Cisco Call Manager experience a plus
- Automotive Software experience a plus
PAY AND RECOGNITION
- Weekly pay
- Pay range: $19.92 - $29.88
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team member’s eligible)
INSURANCE / RETIREMENT
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
LEARNING, TUITION ASSISTANCE AND CAREER DEVELOPMENT
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
IT Support Engineer Job Roles in Maryland
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Search IT Support Engineer Jobs in MarylandIT Support Engineer Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for IT support engineers in Maryland?
Federal contractors and defense technology firms are the most active visa sponsors for IT support engineers in Maryland. Companies like Leidos, SAIC, Booz Allen Hamilton, Northrop Grumman, and Perspecta have consistent hiring needs and established HR processes for H-1B visa and other work visa sponsorships. Large commercial employers in the Baltimore-Washington corridor, including financial services and healthcare IT firms, also sponsor IT support roles.
Which visa types are most common for IT support engineer roles in Maryland?
The H-1B is the most common work visa for IT support engineers in Maryland, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. L-1B visas apply when a candidate transfers intracompany with specialized knowledge. Some candidates on F-1 OPT or STEM OPT also work in IT support roles while seeking long-term employer sponsorship.
Which cities in Maryland have the most IT support engineer sponsorship jobs?
The Baltimore-Washington corridor concentrates the majority of IT support engineer sponsorship activity in Maryland. Bethesda, Rockville, and Chevy Chase host numerous federal contractors and consulting firms near the nation's capital. Baltimore itself has a growing technology and healthcare IT sector, while Columbia and Annapolis also have notable employer presences. Proximity to federal agencies in the DC metro area drives consistent demand throughout the region.
How to find it support engineer visa sponsorship jobs in Maryland?
Migrate Mate is built specifically for international job seekers and filters IT support engineer roles in Maryland by visa sponsorship status, saving significant research time. Rather than sorting through general job listings, you can browse positions from employers who have demonstrated a willingness to sponsor work visas. Migrate Mate also provides context on visa types relevant to IT support roles, helping you identify which opportunities align with your immigration situation.
Are there state-specific considerations for IT support engineers seeking visa sponsorship in Maryland?
Maryland's heavy concentration of federal contractors introduces a practical consideration: many IT support roles require security clearances, which are generally not available to non-U.S. citizens. This narrows the pool of sponsorable positions, so targeting commercial employers, healthcare systems like Johns Hopkins Medicine, or university IT departments can be more productive. The University System of Maryland and Johns Hopkins University are also known to sponsor international hires for technical support roles.
What is the prevailing wage for sponsored it support engineer jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.