IT Service Management Jobs in USA with Visa Sponsorship
IT Service Management roles rank among the most consistently sponsored positions in enterprise tech. Employers filing H-1B visa and E-3 visa petitions for ITSM professionals cite specialty occupation status under computer and information systems management, making degree alignment and LCA documentation critical from day one. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The ITSM Platform Lead is an experienced and highly collaborative professional responsible for the configuration, administration, optimization, and governance of Jira and Jira Service Management (JSM) across the organization. This role plays a critical part in enabling scalable, compliant, and efficient work management processes that support operational, technology, and business teams, including internal stakeholders and external managed service providers (MSPs).
The ideal candidate brings deep technical expertise in Jira administration combined with strong business acumen, allowing them to translate complex operational needs into well-designed workflows, automations, reporting, and integrations. This role operates in a high-demand, performance-driven environment and partners closely with stakeholders and service operators to ensure Jira solutions align with enterprise strategy, compliance requirements, and evolving operational needs.
KEY RESPONSIBILITIES
Jira Platform Administration & Governance
- Administers and maintains Jira and Jira Service Management projects, including company-managed and team-managed configurations
- Designs, configures, and governs workflows, issue types, request types, fields, screens, permissions, roles, SLAs, integrations, and automations
- Establishes and enforces Jira governance standards, best practices, and naming conventions across projects
- Manages user access, roles, groups, and permission schemes to ensure security, compliance, auditability, and appropriate data separation across teams and external partners
Workflow Optimization & Automation
- Partners with business, operations, IT, and support teams to understand requirements and translate them into scalable Jira solutions
- Designs and maintains complex Jira automations to streamline intake, approvals, escalations, notifications, and lifecycle management
- Continuously evaluates and improves workflows to reduce friction, eliminate manual effort, and improve cycle times
- Designs and configures workflows to support change and release management processes, including approvals, risk assessment, scheduling, and implementation tracking
Reporting, Metrics & Insights
- Develops and maintains dashboards, filters, and reports to support operational visibility, SLA tracking, and executive reporting
- As part of executive reporting, (e.g., Power BI) ensures Jira data is structured, reliable, and optimized while creating and maintaining additional reports with third party reporting tools
- Ensures data quality and consistency across projects to support accurate metrics and decision-making
Stakeholder Partnership & Enablement
- Develops strong working relationships with cross-functional stakeholders, including internal teams and external service providers, to support strategic objectives
- Actively engages service operators and end users to gather feedback on workflows, request design, and platform usability
- Continuously incorporates feedback to ensure the JSM platform remains aligned with real-world operational needs and evolving service delivery models
- Serves as a trusted advisor on Jira capabilities, limitations, and best-practice usage
- Supports change management by communicating platform updates, enhancements, and process changes
Training, Documentation & Support
- Develops and maintains Jira documentation, job aids, and standard operating procedures
- Delivers training and enablement sessions to administrators, agents, and business users
- Provides advanced Jira support and troubleshooting, partnering with internal support teams and Atlassian vendors as needed
Risk, Compliance & Continuous Improvement
- Anticipates and mitigates risks related to configuration changes, access, and data integrity
- Supports SOX and audit requirements by maintaining appropriate controls, documentation, and approval processes
- Ensures platform configurations support secure, compliant operations across multiple teams and service providers
- Champions continuous improvement by identifying opportunities to enhance usability, scalability, and value realization
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Occasional travel may be required to support regional offices, onboarding of new locations, or key initiatives.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge
- Deep expertise administering Jira and Jira Service Management in an enterprise environment
- Strong understanding of workflow design, automation logic, permissions, and SLA configuration
- Ability to manage multiple projects and competing priorities effectively
- Excellent interpersonal, communication, and stakeholder management skills
- Strong documentation, analytical, and problem-solving capabilities
- Solid understanding of agile, ITSM, and service delivery best practices
Experience
- Minimum of 2+ years of hands-on Jira administration experience
- Proven experience supporting complex, multi-project Jira environments
- Experience designing and supporting intake, approval, and service workflows
- Experience working in regulated or SOX-compliant environments preferred
- Experience supporting integrations (APIs) and enterprise reporting tools preferred
Education / Certifications
- Bachelor’s degree in Information Systems, Business, Technology, or a related field preferred
- Atlassian Jira Administration certification(s) strongly preferred; candidates must be willing and able to obtain certification within 6 months of hire if not already certified
- Agile, ITIL, or project management certifications are a plus
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
The ITSM Platform Lead is an experienced and highly collaborative professional responsible for the configuration, administration, optimization, and governance of Jira and Jira Service Management (JSM) across the organization. This role plays a critical part in enabling scalable, compliant, and efficient work management processes that support operational, technology, and business teams, including internal stakeholders and external managed service providers (MSPs).
The ideal candidate brings deep technical expertise in Jira administration combined with strong business acumen, allowing them to translate complex operational needs into well-designed workflows, automations, reporting, and integrations. This role operates in a high-demand, performance-driven environment and partners closely with stakeholders and service operators to ensure Jira solutions align with enterprise strategy, compliance requirements, and evolving operational needs.
KEY RESPONSIBILITIES
Jira Platform Administration & Governance
- Administers and maintains Jira and Jira Service Management projects, including company-managed and team-managed configurations
- Designs, configures, and governs workflows, issue types, request types, fields, screens, permissions, roles, SLAs, integrations, and automations
- Establishes and enforces Jira governance standards, best practices, and naming conventions across projects
- Manages user access, roles, groups, and permission schemes to ensure security, compliance, auditability, and appropriate data separation across teams and external partners
Workflow Optimization & Automation
- Partners with business, operations, IT, and support teams to understand requirements and translate them into scalable Jira solutions
- Designs and maintains complex Jira automations to streamline intake, approvals, escalations, notifications, and lifecycle management
- Continuously evaluates and improves workflows to reduce friction, eliminate manual effort, and improve cycle times
- Designs and configures workflows to support change and release management processes, including approvals, risk assessment, scheduling, and implementation tracking
Reporting, Metrics & Insights
- Develops and maintains dashboards, filters, and reports to support operational visibility, SLA tracking, and executive reporting
- As part of executive reporting, (e.g., Power BI) ensures Jira data is structured, reliable, and optimized while creating and maintaining additional reports with third party reporting tools
- Ensures data quality and consistency across projects to support accurate metrics and decision-making
Stakeholder Partnership & Enablement
- Develops strong working relationships with cross-functional stakeholders, including internal teams and external service providers, to support strategic objectives
- Actively engages service operators and end users to gather feedback on workflows, request design, and platform usability
- Continuously incorporates feedback to ensure the JSM platform remains aligned with real-world operational needs and evolving service delivery models
- Serves as a trusted advisor on Jira capabilities, limitations, and best-practice usage
- Supports change management by communicating platform updates, enhancements, and process changes
Training, Documentation & Support
- Develops and maintains Jira documentation, job aids, and standard operating procedures
- Delivers training and enablement sessions to administrators, agents, and business users
- Provides advanced Jira support and troubleshooting, partnering with internal support teams and Atlassian vendors as needed
Risk, Compliance & Continuous Improvement
- Anticipates and mitigates risks related to configuration changes, access, and data integrity
- Supports SOX and audit requirements by maintaining appropriate controls, documentation, and approval processes
- Ensures platform configurations support secure, compliant operations across multiple teams and service providers
- Champions continuous improvement by identifying opportunities to enhance usability, scalability, and value realization
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
Occasional travel may be required to support regional offices, onboarding of new locations, or key initiatives.
MINIMUM REQUIREMENTS
Skills / Specialized Knowledge
- Deep expertise administering Jira and Jira Service Management in an enterprise environment
- Strong understanding of workflow design, automation logic, permissions, and SLA configuration
- Ability to manage multiple projects and competing priorities effectively
- Excellent interpersonal, communication, and stakeholder management skills
- Strong documentation, analytical, and problem-solving capabilities
- Solid understanding of agile, ITSM, and service delivery best practices
Experience
- Minimum of 2+ years of hands-on Jira administration experience
- Proven experience supporting complex, multi-project Jira environments
- Experience designing and supporting intake, approval, and service workflows
- Experience working in regulated or SOX-compliant environments preferred
- Experience supporting integrations (APIs) and enterprise reporting tools preferred
Education / Certifications
- Bachelor’s degree in Information Systems, Business, Technology, or a related field preferred
- Atlassian Jira Administration certification(s) strongly preferred; candidates must be willing and able to obtain certification within 6 months of hire if not already certified
- Agile, ITIL, or project management certifications are a plus
Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
- And much more!
ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
See all 1,546+ IT Service Management jobs
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Get Access To All JobsTips for Finding IT Service Management Jobs
Align your degree to the role explicitly
USCIS scrutinizes IT Service Management petitions for specialty occupation status. Your degree in information systems, computer science, or business information technology must map directly to the job duties described in the LCA and offer letter.
Target employers with active H-1B filing histories
Large enterprises in finance, healthcare, and consulting file ITSM petitions regularly. Prioritize companies with documented H-1B approval histories in IT operations and service management, which signals an established immigration infrastructure and lower denial risk.
Understand that ITIL certification strengthens your petition
ITIL Foundation or Practitioner credentials signal specialized knowledge beyond a generalist IT background. Including certifications in your petition package helps attorneys argue that the role requires specialized expertise, reinforcing the specialty occupation classification for USCIS review.
Get the LCA job title and duties precisely matched
Mismatches between your actual responsibilities and what the Labor Condition Application describes are a leading cause of RFEs in ITSM cases. Work with your employer's attorney to ensure incident management, change management, and ITIL framework duties are spelled out accurately.
Negotiate premium processing before your start date
IT Service Management roles often involve team dependencies and project timelines that make delayed start dates costly. Ask your employer upfront whether they will elect premium processing, which reduces USCIS adjudication to 15 business days from the receipt date.
Prepare for specialty occupation RFEs proactively
USCIS has issued RFEs on ITSM petitions arguing the role does not always require a specific degree. Have your employer document that a bachelor's degree in a relevant field is the normal minimum entry requirement for this position in the industry.
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Find IT Service Management JobsFrequently Asked Questions
Does IT Service Management qualify as a specialty occupation for H-1B purposes?
IT Service Management can qualify as a specialty occupation, but it is not automatically approved. USCIS requires that the role normally requires at least a bachelor's degree in a specific field such as information systems, computer science, or management information systems. Generic IT management positions have received RFEs, so the petition must document that the specific duties require theoretical and practical application of highly specialized knowledge. Strong job descriptions tied to ITIL frameworks and system architecture decisions significantly improve the outcome.
What degree do I need for an employer to sponsor my visa in an IT Service Management role?
Most sponsoring employers require a bachelor's degree in computer science, information systems, management information systems, or a closely related technical field. Business administration degrees are sometimes accepted if paired with a strong IT focus or relevant coursework. USCIS looks for a direct connection between the degree field and the job's core duties, so a degree in an unrelated discipline creates petition risk even if you have years of practical experience.
How likely is an H-1B petition to be approved for an IT Service Management professional?
Approval rates for ITSM petitions vary by how the role is scoped and documented. Petitions for senior or lead ITSM roles tied to complex enterprise environments and ITIL-governed processes tend to perform better than junior generalist positions. USCIS approval data shows that computer and information systems occupations broadly have approval rates above 85%, but ITSM-specific cases that receive RFEs see lower final approval if the specialty occupation argument is not well supported.
Can I find IT Service Management jobs that offer visa sponsorship in one place?
Migrate Mate curates visa-sponsorship-confirmed job listings specifically for international candidates, including IT Service Management roles across enterprise, consulting, and technology sectors. Rather than filtering through general job boards where sponsorship availability is unclear, Migrate Mate surfaces roles where employers have documented sponsorship willingness, saving significant time during an already stressful job search.
Does an E-3 visa work for IT Service Management roles, and is approval easier than H-1B?
Australian citizens can use the E-3 visa for IT Service Management roles, and the process is generally more straightforward than the H-1B because there is no lottery and no annual cap has ever been reached. The same specialty occupation standard applies, so degree alignment and a strong LCA remain essential. E-3 interviews are conducted at Australian consulates, and the role's ITIL-focused duties should be clearly reflected in the supporting documentation the employer provides.
What is the prevailing wage requirement for sponsored IT Service Management jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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