IT Service Management Jobs in USA with Visa Sponsorship
IT Service Management roles rank among the most consistently sponsored positions in enterprise tech. Employers filing H-1B visa and E-3 visa petitions for ITSM professionals cite specialty occupation status under computer and information systems management, making degree alignment and LCA documentation critical from day one. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsTogether we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Responsible for managing tasks associated with daily execution of Voya’s Configuration Management process and the governance of the enterprise Configuration Management Database (CMDB), from ServiceNow discovery to the annual certification process with configuration item (CI) owners. A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and Problem Management.
The Contributions You’ll Make:
- Implements the Configuration Management policy and standards.
- Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
- Develops and facilitates configuration management standard operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).
- Fulfills Service Catalog requests for CMDB changes approved by the CI Owner.
- Monitors and escalates any variation from the CMDB data model.
- Develops, executes, and reports results for all annual CI accuracy certifications.
- Updates Knowledge Base articles as needed.
- Primary communication and operational conduit to CI Owners of all CI classes.
- Engages with Incident Management on request to review configuration modeling during an incident.
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.
Minimum Knowledge & Experience:
- 4+ years’ experience in an ITSM role is required. Preferred experience includes 3+ years’ experience in IT Asset Management (Software and/or Hardware) and/or Configuration Management.
- Familiar with process improvement methodologies.
- 3+ years’ experience in ServiceNow is preferred, including awareness of the Configuration Management Database (CMDB) and Software Asset Management (SAM) Professional.
- General understanding of ServiceNow’s Common Services Data Model (CSDM).
- General understanding of ServiceNow CI Discovery. At least 2+ year of experience is preferred. Experience with containers and Cloud Discovery is preferred.
- General understanding of IT Infrastructure/systems and Application management is preferred.
- Collaboration skills with support teams and vendors as needed to investigate customer-impacting issues.
- Ensure accurate reporting and trending is in place for ongoing service improvements.
- Skilled use of the Microsoft office suite, specifically Excel. Other business intelligence tools is a plus.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- ITIL v3/v4 foundation certified is preferred.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$71,090 - $118,500 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
Responsible for managing tasks associated with daily execution of Voya’s Configuration Management process and the governance of the enterprise Configuration Management Database (CMDB), from ServiceNow discovery to the annual certification process with configuration item (CI) owners. A point of accountability for the accuracy of the types of configuration items that expose risk for IT Service Management (ITSM) processes, including Incident Management, Change Management and Problem Management.
The Contributions You’ll Make:
- Implements the Configuration Management policy and standards.
- Agrees to scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
- Develops and facilitates configuration management standard operation procedures, including regular reviews of CMDB Health (Orphans, Duplicates, Staleness, Relationship Naming).
- Fulfills Service Catalog requests for CMDB changes approved by the CI Owner.
- Monitors and escalates any variation from the CMDB data model.
- Develops, executes, and reports results for all annual CI accuracy certifications.
- Updates Knowledge Base articles as needed.
- Primary communication and operational conduit to CI Owners of all CI classes.
- Engages with Incident Management on request to review configuration modeling during an incident.
- Proposes/agrees interfaces with change management, problem management, network management, release management, computer operations, logistics, finance and administration functions.
Minimum Knowledge & Experience:
- 4+ years’ experience in an ITSM role is required. Preferred experience includes 3+ years’ experience in IT Asset Management (Software and/or Hardware) and/or Configuration Management.
- Familiar with process improvement methodologies.
- 3+ years’ experience in ServiceNow is preferred, including awareness of the Configuration Management Database (CMDB) and Software Asset Management (SAM) Professional.
- General understanding of ServiceNow’s Common Services Data Model (CSDM).
- General understanding of ServiceNow CI Discovery. At least 2+ year of experience is preferred. Experience with containers and Cloud Discovery is preferred.
- General understanding of IT Infrastructure/systems and Application management is preferred.
- Collaboration skills with support teams and vendors as needed to investigate customer-impacting issues.
- Ensure accurate reporting and trending is in place for ongoing service improvements.
- Skilled use of the Microsoft office suite, specifically Excel. Other business intelligence tools is a plus.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or an equivalent combination of relevant professional experience, training, and industry-recognized certifications.
- ITIL v3/v4 foundation certified is preferred.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$71,090 - $118,500 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
See all 4,732+ IT Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Service Management roles.
Get Access To All JobsTips for Finding IT Service Management Jobs
Align your degree to the role explicitly
USCIS scrutinizes IT Service Management petitions for specialty occupation status. Your degree in information systems, computer science, or business information technology must map directly to the job duties described in the LCA and offer letter.
Target employers with active H-1B filing histories
Large enterprises in finance, healthcare, and consulting file ITSM petitions regularly. Prioritize companies with documented H-1B approval histories in IT operations and service management, which signals an established immigration infrastructure and lower denial risk.
Understand that ITIL certification strengthens your petition
ITIL Foundation or Practitioner credentials signal specialized knowledge beyond a generalist IT background. Including certifications in your petition package helps attorneys argue that the role requires specialized expertise, reinforcing the specialty occupation classification for USCIS review.
Get the LCA job title and duties precisely matched
Mismatches between your actual responsibilities and what the Labor Condition Application describes are a leading cause of RFEs in ITSM cases. Work with your employer's attorney to ensure incident management, change management, and ITIL framework duties are spelled out accurately.
Negotiate premium processing before your start date
IT Service Management roles often involve team dependencies and project timelines that make delayed start dates costly. Ask your employer upfront whether they will elect premium processing, which reduces USCIS adjudication to 15 business days from the receipt date.
Prepare for specialty occupation RFEs proactively
USCIS has issued RFEs on ITSM petitions arguing the role does not always require a specific degree. Have your employer document that a bachelor's degree in a relevant field is the normal minimum entry requirement for this position in the industry.
Frequently Asked Questions
Does IT Service Management qualify as a specialty occupation for H-1B purposes?
IT Service Management can qualify as a specialty occupation, but it is not automatically approved. USCIS requires that the role normally requires at least a bachelor's degree in a specific field such as information systems, computer science, or management information systems. Generic IT management positions have received RFEs, so the petition must document that the specific duties require theoretical and practical application of highly specialized knowledge. Strong job descriptions tied to ITIL frameworks and system architecture decisions significantly improve the outcome.
What degree do I need for an employer to sponsor my visa in an IT Service Management role?
Most sponsoring employers require a bachelor's degree in computer science, information systems, management information systems, or a closely related technical field. Business administration degrees are sometimes accepted if paired with a strong IT focus or relevant coursework. USCIS looks for a direct connection between the degree field and the job's core duties, so a degree in an unrelated discipline creates petition risk even if you have years of practical experience.
How likely is an H-1B petition to be approved for an IT Service Management professional?
Approval rates for ITSM petitions vary by how the role is scoped and documented. Petitions for senior or lead ITSM roles tied to complex enterprise environments and ITIL-governed processes tend to perform better than junior generalist positions. USCIS approval data shows that computer and information systems occupations broadly have approval rates above 85%, but ITSM-specific cases that receive RFEs see lower final approval if the specialty occupation argument is not well supported.
Can I find IT Service Management jobs that offer visa sponsorship in one place?
Migrate Mate curates visa-sponsorship-confirmed job listings specifically for international candidates, including IT Service Management roles across enterprise, consulting, and technology sectors. Rather than filtering through general job boards where sponsorship availability is unclear, Migrate Mate surfaces roles where employers have documented sponsorship willingness, saving significant time during an already stressful job search.
Does an E-3 visa work for IT Service Management roles, and is approval easier than H-1B?
Australian citizens can use the E-3 visa for IT Service Management roles, and the process is generally more straightforward than the H-1B visa because there is no lottery and no annual cap has ever been reached. The same specialty occupation standard applies, so degree alignment and a strong LCA remain essential. E-3 visa interviews are conducted at Australian consulates, and the role's ITIL-focused duties should be clearly reflected in the supporting documentation the employer provides.
What is the prevailing wage requirement for sponsored IT Service Management jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.