IT Support Engineer Visa Sponsorship Jobs in Tennessee
Tennessee's IT support engineer job market spans Nashville's growing tech and healthcare sectors, Knoxville's Oak Ridge research corridor, and Memphis's logistics-driven enterprise IT operations. Major employers including HCA Healthcare, Vanderbilt University Medical Center, Amazon, and FedEx have established sponsorship track records for qualified IT support professionals seeking H-1B visa and other work visas.
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Get Access To All JobsINTRODUCTION
The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support end-users with IT-related issues in a responsive and service-oriented manner
- Troubleshooting of servers, PCs, phones, wireless, networking, and applications
- User provisioning and deprovisioning for new hires, transfers, and terminations
- Use of monitoring toolsets to ensure availability of systems and resources
- Installation/racking of hardware in MDF/IDF network closets
- Management and organization of IT inventory and assets both physically and in Asset Management Tool
- Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
- Create and update documentation on a regular basis
- Assist in hardware/software setup both in person and remotely
- After hours on-call rotation (occasional)
- Local on-site support rotation (frequent)
- Travel to remote sites as needed (rarely)
- Other assigned duties as necessary
QUALIFICATIONS
- 3+ years supporting Windows 10/11
- 3+ years’ experience with Active Directory/Entra ID
- 3+ years’ experience with Office 365 (products and admin portal)
- 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
- 1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
- Working knowledge of iOS and Android
- Familiarity with MDM solutions
- Familiarity with VoIP phone systems
- Prior IT Support experience required
- Excellent communication skills required – including telephone and email
- Ability to use instructions and pre-established guidelines to successfully solve problems
- Ability to work collaboratively within a team environment (in person & remote)
- Jira/Atlassian product suite experience preferred
EDUCATION AND/OR EXPERIENCE
- A+ Certification preferred
- Associates degree from two-year college or technical school is preferred, or equivalent experience
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Continuous/C = 67-100%
- Frequent/F = 33-66%
- Occasional/O = 33%
-
None/N
-
Sits 5 hours
- Stands 1 hour
- Walks 1 hour
- Drives 1 hour
Employee Lifts and/or Carries: type amount of weight in each area
- Maximum: 40 (lbs)
- Frequently: 10 (lbs)
- Occasionally: 25 (lbs)
Employee uses Hands for repetitive activities:
- Simple Grasping: Right, Occasional Left, Occasional
- Pushing/Pulling: Right, Occasional Left, Occasional
- Fine Manipulation: Right, Frequent Left, Frequent
Employee uses Feet for repetitive activities:
- Right: None
- Left: None
Employee is required to perform these activities:
- Bending At Waist: Occasional
- Squatting: Occasional
- Climbing Ladders, Stairs: Frequent
- Kneeling On Ground: Occasional
- Reaching Above Shoulder: Occasional
WORK ENVIRONMENT
Office & Manufacturing environment
Typical 8 hour work days, some overtime may be required.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Motivation: Measures self against standard of excellence.
Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Attendance/Punctuality: Is consistently at work and on time.
Dependability: Takes responsibility for own actions.
INTRODUCTION
The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support end-users with IT-related issues in a responsive and service-oriented manner
- Troubleshooting of servers, PCs, phones, wireless, networking, and applications
- User provisioning and deprovisioning for new hires, transfers, and terminations
- Use of monitoring toolsets to ensure availability of systems and resources
- Installation/racking of hardware in MDF/IDF network closets
- Management and organization of IT inventory and assets both physically and in Asset Management Tool
- Utilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflows
- Create and update documentation on a regular basis
- Assist in hardware/software setup both in person and remotely
- After hours on-call rotation (occasional)
- Local on-site support rotation (frequent)
- Travel to remote sites as needed (rarely)
- Other assigned duties as necessary
QUALIFICATIONS
- 3+ years supporting Windows 10/11
- 3+ years’ experience with Active Directory/Entra ID
- 3+ years’ experience with Office 365 (products and admin portal)
- 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP
- 1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networks
- Working knowledge of iOS and Android
- Familiarity with MDM solutions
- Familiarity with VoIP phone systems
- Prior IT Support experience required
- Excellent communication skills required – including telephone and email
- Ability to use instructions and pre-established guidelines to successfully solve problems
- Ability to work collaboratively within a team environment (in person & remote)
- Jira/Atlassian product suite experience preferred
EDUCATION AND/OR EXPERIENCE
- A+ Certification preferred
- Associates degree from two-year college or technical school is preferred, or equivalent experience
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Continuous/C = 67-100%
- Frequent/F = 33-66%
- Occasional/O = 33%
-
None/N
-
Sits 5 hours
- Stands 1 hour
- Walks 1 hour
- Drives 1 hour
Employee Lifts and/or Carries: type amount of weight in each area
- Maximum: 40 (lbs)
- Frequently: 10 (lbs)
- Occasionally: 25 (lbs)
Employee uses Hands for repetitive activities:
- Simple Grasping: Right, Occasional Left, Occasional
- Pushing/Pulling: Right, Occasional Left, Occasional
- Fine Manipulation: Right, Frequent Left, Frequent
Employee uses Feet for repetitive activities:
- Right: None
- Left: None
Employee is required to perform these activities:
- Bending At Waist: Occasional
- Squatting: Occasional
- Climbing Ladders, Stairs: Frequent
- Kneeling On Ground: Occasional
- Reaching Above Shoulder: Occasional
WORK ENVIRONMENT
Office & Manufacturing environment
Typical 8 hour work days, some overtime may be required.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Motivation: Measures self against standard of excellence.
Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Attendance/Punctuality: Is consistently at work and on time.
Dependability: Takes responsibility for own actions.
IT Support Engineer Job Roles in Tennessee
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Search IT Support Engineer Jobs in TennesseeIT Support Engineer Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for IT support engineers in Tennessee?
Tennessee employers with documented H-1B sponsorship histories for IT support roles include HCA Healthcare, Vanderbilt University Medical Center, FedEx, Amazon, and Nissan North America. State government contractors and managed service providers operating in Nashville and Knoxville also file LCAs for these positions, though sponsorship decisions vary by role, team budget, and individual hiring manager priorities.
Which visa types are most common for IT support engineer roles in Tennessee?
The H-1B is the most common visa category for IT support engineers in Tennessee, provided the role requires a bachelor's degree or higher in a specific technical field. Some employers also sponsor TN visas for Canadian and Mexican nationals with qualifying computer engineering backgrounds. L-1 visa transfers occasionally apply when a multinational company moves an existing employee into a Tennessee office.
Which cities in Tennessee have the most IT support engineer sponsorship jobs?
Nashville accounts for the largest share of IT support engineer sponsorship opportunities in Tennessee, driven by its healthcare IT, financial services, and corporate headquarters concentration. Knoxville sees demand from Oak Ridge National Laboratory-affiliated contractors and the University of Tennessee system. Memphis contributes roles tied to logistics and supply chain IT at FedEx and regional distribution operations.
How to find it support engineer visa sponsorship jobs in Tennessee?
Migrate Mate filters IT support engineer jobs in Tennessee specifically by visa sponsorship availability, so you're not sifting through postings that won't support work authorization. Search by role and state on Migrate Mate to surface active openings from Tennessee employers who have sponsored similar positions before. Filtering by city like Nashville or Knoxville helps narrow results to your preferred market.
What should IT support engineers know about Tennessee's job market before pursuing sponsorship?
Tennessee has no state income tax on wages, which some employers factor into total compensation discussions. Nashville's healthcare IT cluster means many IT support roles involve HIPAA-regulated environments, so certifications like CompTIA Security+ or experience with Epic and Cerner systems can strengthen a sponsorship case. Knoxville's research corridor skews toward federal contractor roles, which may have additional security clearance considerations that affect sponsorship timelines.
What is the prevailing wage for sponsored it support engineer jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.