Customer Engagement Manager Jobs in USA with Visa Sponsorship
Customer Engagement Manager roles qualify for H-1B visa, L-1 visa, and O-1 visas when the position requires a bachelor's degree in marketing, communications, or a related field. Employers across SaaS, retail, and financial services actively sponsor this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
ROLE AND RESPONSIBILITIES
Why does the job exist?
Social workers provide psychosocial support to individuals, families, and vulnerable populations so they can cope with chronic, acute, or terminal illnesses, such as Alzheimer's disease, cancer, or AIDS. They also advise family caregivers, counsel patients, and help plan for patients' needs after discharge from hospitals. They may arrange for at-home services, such as meals-on-wheels or home care. Some work on interdisciplinary teams that evaluate certain kinds of patients, such as geriatric or organ transplant patients. Some social workers help clients who face a disability, life-threatening disease, social problems, such as inadequate housing, unemployment, or substance abuse. Social workers also assist families that have serious domestic conflicts, sometimes involving children or spousal abuse. Additionally, they may conduct research, advocate for improved services, or become involved in planning or policy development.
How does it get done?
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Will work to improve social and behavioral functioning of children while placed in the Receiving Center and supplement the e-case management services being provided by the primary worker as well as present case findings, and review case records; assist in arranging support services needed for the child/youth; maintain accurate records and progress notes; and assist with treatment and discharge planning and risk assessments when the child/youth is ready for discharge. 15%
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Will assist and support staff in performance-based outcomes measures by providing needed supportive services to youth placed at the Receiving Center by ensuring they: 35%
-
Provide 24/7 care to youth ages 11 years old and younger at the Receiving Center.
-
Complete the Admission and Discharge Log prior to a child or youth arriving.
-
Review and completes the Intake Packet with the child or youth and their primary PSD worker.
-
Review the RC Rules and Expectations and the NM Foster Child and Youth Bill of Rights with the child or youth.
-
Ensure to recommend additional services based on observations from direct care with clients.
-
Will also document activities and information in FACTS as required by agency policy and procedures to prepare: 35%
-
Prepare administrative reports
-
Case management notes documenting progress in placement
-
Behavior and interaction notes to provide feedback to primary worker and community partners working with youth
-
Maintain accurate records and progress surrounding treatment plans
-
Will also identify potential community-based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. This employee will maintain a safe environment for all children and youth in the Receiving Center. If a child or youth is at risk of hurting themselves or others, the employee will provide the child or youth with one-on-one supervision as needed until cleared by a Behavioral Health Clinician. 15%
MINIMUM QUALIFICATIONS
Associate's Degree in Human Services or Social Sciences and two (2) years experience in mental health and/or substance abuse counseling. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
WORKING CONDITIONS
Position will perform work primarily in an office setting with extensive computer and phone usage and exposure to Visual/Video Display Terminal (VDT). Exposure to potentially violent hard-to-manage patients in volatile situations. Some travel may be required. May be required to work weekends, holidays and overtime.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Katelyn Apodaca, (505) 706-2125. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
INTRODUCTION
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
ROLE AND RESPONSIBILITIES
Why does the job exist?
Social workers provide psychosocial support to individuals, families, and vulnerable populations so they can cope with chronic, acute, or terminal illnesses, such as Alzheimer's disease, cancer, or AIDS. They also advise family caregivers, counsel patients, and help plan for patients' needs after discharge from hospitals. They may arrange for at-home services, such as meals-on-wheels or home care. Some work on interdisciplinary teams that evaluate certain kinds of patients, such as geriatric or organ transplant patients. Some social workers help clients who face a disability, life-threatening disease, social problems, such as inadequate housing, unemployment, or substance abuse. Social workers also assist families that have serious domestic conflicts, sometimes involving children or spousal abuse. Additionally, they may conduct research, advocate for improved services, or become involved in planning or policy development.
How does it get done?
-
Will work to improve social and behavioral functioning of children while placed in the Receiving Center and supplement the e-case management services being provided by the primary worker as well as present case findings, and review case records; assist in arranging support services needed for the child/youth; maintain accurate records and progress notes; and assist with treatment and discharge planning and risk assessments when the child/youth is ready for discharge. 15%
-
Will assist and support staff in performance-based outcomes measures by providing needed supportive services to youth placed at the Receiving Center by ensuring they: 35%
-
Provide 24/7 care to youth ages 11 years old and younger at the Receiving Center.
-
Complete the Admission and Discharge Log prior to a child or youth arriving.
-
Review and completes the Intake Packet with the child or youth and their primary PSD worker.
-
Review the RC Rules and Expectations and the NM Foster Child and Youth Bill of Rights with the child or youth.
-
Ensure to recommend additional services based on observations from direct care with clients.
-
Will also document activities and information in FACTS as required by agency policy and procedures to prepare: 35%
-
Prepare administrative reports
-
Case management notes documenting progress in placement
-
Behavior and interaction notes to provide feedback to primary worker and community partners working with youth
-
Maintain accurate records and progress surrounding treatment plans
-
Will also identify potential community-based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. This employee will maintain a safe environment for all children and youth in the Receiving Center. If a child or youth is at risk of hurting themselves or others, the employee will provide the child or youth with one-on-one supervision as needed until cleared by a Behavioral Health Clinician. 15%
MINIMUM QUALIFICATIONS
Associate's Degree in Human Services or Social Sciences and two (2) years experience in mental health and/or substance abuse counseling. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
WORKING CONDITIONS
Position will perform work primarily in an office setting with extensive computer and phone usage and exposure to Visual/Video Display Terminal (VDT). Exposure to potentially violent hard-to-manage patients in volatile situations. Some travel may be required. May be required to work weekends, holidays and overtime.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Katelyn Apodaca, (505) 706-2125. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Engagement Manager
Frame your degree as a specialty occupation requirement
USCIS scrutinizes whether Customer Engagement Manager roles truly require a specific degree. Emphasize that your employer requires a degree in marketing, communications, or business, not just any bachelor's degree, to strengthen the H-1B specialty occupation argument.
Target employers with a sponsorship track record
SaaS companies, fintech firms, and enterprise software businesses sponsor Customer Engagement Managers far more consistently than retail or hospitality employers. Focusing your search on these industries improves your odds of finding genuine sponsorship willingness before investing time in applications.
Highlight measurable retention and revenue impact
Sponsoring employers want to justify the cost and complexity of a visa petition. Quantifiable outcomes, churn reduction percentages, NPS improvements, upsell revenue, make your profile significantly harder to pass over compared to candidates with only descriptive experience.
Ask about LCA filing early in the process
The Labor Condition Application must be certified before your H-1B petition is filed. Asking a prospective employer whether they have an immigration attorney and have filed LCAs before signals you understand the process and helps you quickly identify serious sponsors.
Consider L-1 if you're transferring within a multinational
If you currently work for a company with U.S. operations, an intracompany transfer on an L-1B visa bypasses the H-1B lottery entirely. Customer Engagement Managers with specialized knowledge of proprietary systems or platforms often qualify for this category.
Use Migrate Mate to filter for verified sponsoring employers
Not every job posting that omits 'no sponsorship' will actually sponsor. Migrate Mate surfaces roles from employers with documented sponsorship history, saving you from spending weeks pursuing companies that decline at the offer stage.
Frequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
It can, but it's not automatic. USCIS requires that the position normally requires a bachelor's degree in a specific field, not just any degree. Customer Engagement Manager roles that require a degree in marketing, communications, or business and involve analytical or strategic work have been approved, but roles where any degree satisfies the requirement face higher denial risk. A well-drafted job description from your employer's immigration attorney is essential.
What visa options exist beyond the H-1B for this role?
The L-1B is the most practical alternative if you work for a multinational and can demonstrate specialized knowledge of your company's systems or customer platforms. The O-1A is an option if you have industry recognition, speaking engagements, published work, or documented leadership in customer experience. TN visa status is available to Canadian and Mexican nationals if the role maps to a qualifying USMCA occupation category, though Customer Engagement Manager requires careful framing.
What degree is typically required to get sponsored as a Customer Engagement Manager?
Most sponsoring employers require a bachelor's degree in marketing, communications, business administration, or psychology. Some roles in SaaS companies also accept degrees in data analytics or information systems if the role is heavily metrics-driven. A degree in an unrelated field creates friction in the H-1B visa specialty occupation analysis, though substantial directly relevant experience can partially offset this in some petition strategies.
How competitive is the H-1B lottery for Customer Engagement Manager candidates?
The lottery odds apply equally regardless of job title, in recent fiscal years, selection rates have hovered around 20 to 25 percent for general cap registrations. Customer Engagement Managers without a U.S. master's degree enter the regular pool. If your employer qualifies as a cap-exempt institution such as a university or nonprofit research organization, lottery risk disappears entirely, making those employers worth prioritizing in your search on Migrate Mate.
Will gaps in my employment history hurt my sponsorship chances?
Employment gaps don't directly affect visa eligibility, but they can complicate your petition if you're currently on OPT or a previous employer's H-1B. If you're in a grace period between jobs, the 60-day window is strict, your new employer's H-1B petition must be filed promptly. For candidates already outside the U.S., gaps are less consequential during consular processing, since the officer is primarily assessing the new role's qualifications and your nonimmigrant intent.
What is the prevailing wage requirement for sponsored Customer Engagement Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.