Customer Engagement Manager Jobs in USA with Visa Sponsorship

Job Posting Title:

ECAC Employer Engagement Senior Manager, Cockrell School of Engineering

Hiring Department:

Cockrell School of Engineering

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Exempt from FLSA

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:

General Notes

As a top-10 engineering school with the No. 1 program in Texas, the Cockrell School of Engineering at The University of Texas at Austin (UT Austin) has been a global leader in technology innovation and engineering education for over a century. With 11 undergraduate and 13 graduate programs, over 20 research centers and a faculty community that boasts one of the highest number of National Academy of Engineering members among U.S. universities, Texas Engineering has launched some of the nation’s most accomplished leaders and pioneered world-changing solutions in virtually every industry, from space exploration to energy to health care. Situated in the heart of Austin — named “America’s Coolest City” by Expedia and “The Best Place to Live in the U.S.” by U.S. News and World Report — the Cockrell School embodies the city’s innovative spirit. Major companies with Austin campuses, such as Dell, National Instruments, Apple, IBM, Samsung, Google and many others, continue to recruit Cockrell School students at a remarkable rate, launching thousands of successful careers and developing Texas Engineers into industry leaders.

Purpose

To continuously expand career opportunities for students and alumni of a prestigious top-10 engineering program (US News & World Report 2024). This will be accomplished by 1) advocating for and promoting Cockrell school engineers to industry partners, educational institutions, technical programs, and other experiential learning prospects; 2) formulating and driving strategic early-career recruitment engagement; 3) fostering existing professional relationships while cultivating new ones; and 4) working in tandem with ECAC team, Cockrell school staff, and university faculty.

Responsibilities

• Attend conferences and professional development meetings pertinent to creating recruiting connections.
• Collaborate on employer-led events such as lobby days, info sessions, lunch n’ learns, and others with emphasis on customer service and relationship retention.
• Communicate recruiting guidelines and policies to ensure adherence to ECAC’s standards and expectations of employer behavior (or employment practices).
• Design and implement outreach campaigns to identify new potential businesses and key contacts, particularly in industries with sparse representation.
• Direct ECAC-led and ECAC co-led career fairs, the largest of which hosts 300+ employers and 3000+ students.
• Oversee collection and tracking of employer engagement and recruitment data, including consultations, engagements, and outcomes.
• Represent ECAC and the Cockrell School at events, committee meetings, and work-groups.
• Serve as liaison between employer partners and other UT offices, including, but not limited to: individual academic departments, development office, campus career centers, Dean’s office, etc.
• Serve as primary contact for all hiring and industry partners, providing them with effective and ethical recruitment strategy recommendations.
• Supervise and support employer relations team with their duties and responsibilities; conduct performance evaluations annually.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree with at least 5 years of relevant experience.
• Demonstrated experience in creating and leading programs with large number of various stakeholders.
• Adeptness with large scale event planning with precise attention to detail.
• Proven project management and organizational skills with ability to lead small groups and committees.
• Experience with career management platforms and/or applicant tracking systems.
• Experience with database or customer relationship management (CRM) platform, and/or ability to learn new technology quickly.
• Independent decision making and problem-solving ability. Excellent professional judgment.
• Strong written and verbal communication skills, with the ability to effectively communicate delicate matters to wide audiences.
• Experience with client-facing role; ability to motivate and persuade others to action.
• Active listening and customer service mindset.
• Ability to work independently and as a team member.
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master’s degree and/or relevant certifications in recruiting and human resources.
• Experience in university career services, early career/university recruitment, corporate human relations, talent acquisition, or workforce development in relevant industry.
• Understanding of employment market trends and employer needs within context of university/early-career recruiting.
• Familiarity with US Department of Labor federal laws/regulations and work authorization statuses.

Salary Range

$71,004 + depending on qualifications

Working Conditions

• Work is performed in a standard office environment.
• Work outside of normal business hours may be required on a periodic basis during peak periods or for special events.

Work Shift

• Standard work schedule is Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Periodic work outside of normal business hours, to include evenings and weekends, may be required on a periodic basis or for special events.

Required Materials

• Resume/CV
• Letter of interest
• 3 work references with their contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile. This information will be pulled into your application. The application is one page, and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.