Customer Engagement Manager Jobs in USA with Visa Sponsorship
Customer Engagement Manager roles qualify for H-1B visa, L-1, and O-1 visas when the position requires a bachelor's degree in marketing, communications, or a related field. Employers across SaaS, retail, and financial services actively sponsor this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 164+ Customer Engagement Manager jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Engagement Manager
Frame your degree as a specialty occupation requirement
USCIS scrutinizes whether Customer Engagement Manager roles truly require a specific degree. Emphasize that your employer requires a degree in marketing, communications, or business, not just any bachelor's degree, to strengthen the H-1B specialty occupation argument.
Target employers with a sponsorship track record
SaaS companies, fintech firms, and enterprise software businesses sponsor Customer Engagement Managers far more consistently than retail or hospitality employers. Focusing your search on these industries improves your odds of finding genuine sponsorship willingness before investing time in applications.
Highlight measurable retention and revenue impact
Sponsoring employers want to justify the cost and complexity of a visa petition. Quantifiable outcomes, churn reduction percentages, NPS improvements, upsell revenue, make your profile significantly harder to pass over compared to candidates with only descriptive experience.
Ask about LCA filing early in the process
The Labor Condition Application must be certified before your H-1B petition is filed. Asking a prospective employer whether they have an immigration attorney and have filed LCAs before signals you understand the process and helps you quickly identify serious sponsors.
Consider L-1 if you're transferring within a multinational
If you currently work for a company with U.S. operations, an intracompany transfer on an L-1B visa bypasses the H-1B lottery entirely. Customer Engagement Managers with specialized knowledge of proprietary systems or platforms often qualify for this category.
Use Migrate Mate to filter for verified sponsoring employers
Not every job posting that omits 'no sponsorship' will actually sponsor. Migrate Mate surfaces roles from employers with documented sponsorship history, saving you from spending weeks pursuing companies that decline at the offer stage.
Customer Engagement Manager jobs are hiring across the US. Find yours.
Find Customer Engagement Manager JobsFrequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
It can, but it's not automatic. USCIS requires that the position normally requires a bachelor's degree in a specific field, not just any degree. Customer Engagement Manager roles that require a degree in marketing, communications, or business and involve analytical or strategic work have been approved, but roles where any degree satisfies the requirement face higher denial risk. A well-drafted job description from your employer's immigration attorney is essential.
What visa options exist beyond the H-1B for this role?
The L-1B is the most practical alternative if you work for a multinational and can demonstrate specialized knowledge of your company's systems or customer platforms. The O-1A is an option if you have industry recognition, speaking engagements, published work, or documented leadership in customer experience. TN status is available to Canadian and Mexican nationals if the role maps to a qualifying USMCA occupation category, though Customer Engagement Manager requires careful framing.
What degree is typically required to get sponsored as a Customer Engagement Manager?
Most sponsoring employers require a bachelor's degree in marketing, communications, business administration, or psychology. Some roles in SaaS companies also accept degrees in data analytics or information systems if the role is heavily metrics-driven. A degree in an unrelated field creates friction in the H-1B specialty occupation analysis, though substantial directly relevant experience can partially offset this in some petition strategies.
How competitive is the H-1B lottery for Customer Engagement Manager candidates?
The lottery odds apply equally regardless of job title, in recent fiscal years, selection rates have hovered around 20 to 25 percent for general cap registrations. Customer Engagement Managers without a U.S. master's degree enter the regular pool. If your employer qualifies as a cap-exempt institution such as a university or nonprofit research organization, lottery risk disappears entirely, making those employers worth prioritizing in your search on Migrate Mate.
Will gaps in my employment history hurt my sponsorship chances?
Employment gaps don't directly affect visa eligibility, but they can complicate your petition if you're currently on OPT or a previous employer's H-1B. If you're in a grace period between jobs, the 60-day window is strict, your new employer's H-1B petition must be filed promptly. For candidates already outside the U.S., gaps are less consequential during consular processing, since the officer is primarily assessing the new role's qualifications and your nonimmigrant intent.
What is the prevailing wage requirement for sponsored Customer Engagement Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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