Customer Engagement Manager Jobs in USA with Visa Sponsorship
Customer Engagement Manager roles qualify for H-1B, L-1, and O-1 visas when the position requires a bachelor's degree in marketing, communications, or a related field. Employers across SaaS, retail, and financial services actively sponsor this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsCategory Marketing
Location Mountain View, California; San Diego, California
Job ID 19933
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
About Lighthouse
Intuit’s Lighthouse program reflects our commitment to deeply understanding and serving our customers. We partner closely with a select group of customers to gain valuable insights that help us improve our products and deliver better experiences.
Through ongoing collaboration, these customers play an important role in shaping innovation and ensuring we continue to solve real-world challenges. Many also choose to share their experiences with Intuit, helping highlight the impact of our solutions across the broader community.
About the Role
We’re seeking a strategic and empathetic Customer Engagement Principal to lead relationships with our most valued Lighthouse customers. You will serve as a trusted advisor and internal advocate, ensuring customers unlock the full power of Intuit’s ecosystem while influencing product and experience strategy.
Lighthouse operates in startup mode within a matrixed organization. We move fast, test and learn, and step in wherever customers need us most.
In Lighthouse, your core focus will be customer success and engagement. At the same time, you will take on additional customer-focused initiatives and special projects as needed, helping shape programs, influence cross-functional strategy, and drive broader impact across the organization. This is not a traditional account management role, but a dynamic leadership opportunity for someone who thrives in ambiguity, is comfortable operating without a rigid playbook, and is energized by building strong executive relationships while driving meaningful impact.
Responsibilities
What You’ll Do
Customer Champion & Trusted Advisor
- Own and deepen relationships with key Lighthouse customers, serving as their primary point of contact.
- Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements.
- Develop and execute engagement strategies aligned to customer outcomes and business priorities.
Startup Operator in a Matrixed Org
- Operate with agility in a fast-paced, evolving environment.
- Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects.
- Navigate and influence across a complex, cross-functional organization to deliver results.
Growth & Retention Strategist
- Identify expansion opportunities by uncovering unmet customer needs.
- Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth.
- Drive retention through proactive engagement and value realization.
Strategic Outreach & Program Growth
- Partner with analytics to identify high-value prospects.
- Design and execute thoughtful, multi-channel outreach strategies to grow Lighthouse participation.
Cross-Functional Leadership
- Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders.
- Influence roadmap discussions and advocate for Lighthouse priorities.
- Align teams around shared customer outcomes.
Data-Driven Operator
- Leverage data and insights to inform strategy, measure engagement effectiveness, and drive continuous improvement.
- Maintain rigorous tracking of customer touchpoints, commitments, and next steps.
Qualifications
What You Bring
Customer Obsession
You are deeply committed to understanding customer needs and consistently exceeding expectations, especially at the executive level.
Comfort in Ambiguity & Startup Energy
You thrive in fast-moving environments, take initiative without waiting for direction, and are energized by building while scaling.
Strategic & Commercial Acumen
You have strong business instincts and a track record of driving measurable growth, retention, and customer impact.
Influence in a Matrixed Environment
You know how to lead without authority, align diverse stakeholders, and move complex initiatives forward.
Executive Communication Skills
You communicate clearly and persuasively, translating complex ideas into compelling narratives for senior audiences.
Industry Expertise
Experience in SaaS and financial technology (fintech) environments, with a strong understanding of subscription models, product-led growth, customer lifecycle management, and the regulatory and compliance considerations unique to fintech.
Experience
- 7+ years in a senior customer-facing role (Operations, Customer Experience, Sales Engineering, or similar).
- Proven success driving growth, retention, and strategic customer outcomes.
- Bachelor’s degree in Business, Marketing, Finance, or a related field, or equivalent experience.
Nice to Have
- Experience with CRM systems (e.g., Salesforce, HubSpot)
- Familiarity with Intuit’s ecosystem
- Solution consulting experience
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Mountain View, CA - $197,000 - $266,500
San Diego, CA - $183,000 - $247,500
Category Marketing
Location Mountain View, California; San Diego, California
Job ID 19933
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
About Lighthouse
Intuit’s Lighthouse program reflects our commitment to deeply understanding and serving our customers. We partner closely with a select group of customers to gain valuable insights that help us improve our products and deliver better experiences.
Through ongoing collaboration, these customers play an important role in shaping innovation and ensuring we continue to solve real-world challenges. Many also choose to share their experiences with Intuit, helping highlight the impact of our solutions across the broader community.
About the Role
We’re seeking a strategic and empathetic Customer Engagement Principal to lead relationships with our most valued Lighthouse customers. You will serve as a trusted advisor and internal advocate, ensuring customers unlock the full power of Intuit’s ecosystem while influencing product and experience strategy.
Lighthouse operates in startup mode within a matrixed organization. We move fast, test and learn, and step in wherever customers need us most.
In Lighthouse, your core focus will be customer success and engagement. At the same time, you will take on additional customer-focused initiatives and special projects as needed, helping shape programs, influence cross-functional strategy, and drive broader impact across the organization. This is not a traditional account management role, but a dynamic leadership opportunity for someone who thrives in ambiguity, is comfortable operating without a rigid playbook, and is energized by building strong executive relationships while driving meaningful impact.
Responsibilities
What You’ll Do
Customer Champion & Trusted Advisor
- Own and deepen relationships with key Lighthouse customers, serving as their primary point of contact.
- Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements.
- Develop and execute engagement strategies aligned to customer outcomes and business priorities.
Startup Operator in a Matrixed Org
- Operate with agility in a fast-paced, evolving environment.
- Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects.
- Navigate and influence across a complex, cross-functional organization to deliver results.
Growth & Retention Strategist
- Identify expansion opportunities by uncovering unmet customer needs.
- Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth.
- Drive retention through proactive engagement and value realization.
Strategic Outreach & Program Growth
- Partner with analytics to identify high-value prospects.
- Design and execute thoughtful, multi-channel outreach strategies to grow Lighthouse participation.
Cross-Functional Leadership
- Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders.
- Influence roadmap discussions and advocate for Lighthouse priorities.
- Align teams around shared customer outcomes.
Data-Driven Operator
- Leverage data and insights to inform strategy, measure engagement effectiveness, and drive continuous improvement.
- Maintain rigorous tracking of customer touchpoints, commitments, and next steps.
Qualifications
What You Bring
Customer Obsession
You are deeply committed to understanding customer needs and consistently exceeding expectations, especially at the executive level.
Comfort in Ambiguity & Startup Energy
You thrive in fast-moving environments, take initiative without waiting for direction, and are energized by building while scaling.
Strategic & Commercial Acumen
You have strong business instincts and a track record of driving measurable growth, retention, and customer impact.
Influence in a Matrixed Environment
You know how to lead without authority, align diverse stakeholders, and move complex initiatives forward.
Executive Communication Skills
You communicate clearly and persuasively, translating complex ideas into compelling narratives for senior audiences.
Industry Expertise
Experience in SaaS and financial technology (fintech) environments, with a strong understanding of subscription models, product-led growth, customer lifecycle management, and the regulatory and compliance considerations unique to fintech.
Experience
- 7+ years in a senior customer-facing role (Operations, Customer Experience, Sales Engineering, or similar).
- Proven success driving growth, retention, and strategic customer outcomes.
- Bachelor’s degree in Business, Marketing, Finance, or a related field, or equivalent experience.
Nice to Have
- Experience with CRM systems (e.g., Salesforce, HubSpot)
- Familiarity with Intuit’s ecosystem
- Solution consulting experience
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Mountain View, CA - $197,000 - $266,500
San Diego, CA - $183,000 - $247,500
How to Get Visa Sponsorship as a Customer Engagement Manager
Frame your degree as a specialty occupation requirement
USCIS scrutinizes whether Customer Engagement Manager roles truly require a specific degree. Emphasize that your employer requires a degree in marketing, communications, or business, not just any bachelor's degree, to strengthen the H-1B specialty occupation argument.
Target employers with a sponsorship track record
SaaS companies, fintech firms, and enterprise software businesses sponsor Customer Engagement Managers far more consistently than retail or hospitality employers. Focusing your search on these industries improves your odds of finding genuine sponsorship willingness before investing time in applications.
Highlight measurable retention and revenue impact
Sponsoring employers want to justify the cost and complexity of a visa petition. Quantifiable outcomes, churn reduction percentages, NPS improvements, upsell revenue, make your profile significantly harder to pass over compared to candidates with only descriptive experience.
Ask about LCA filing early in the process
The Labor Condition Application must be certified before your H-1B petition is filed. Asking a prospective employer whether they have an immigration attorney and have filed LCAs before signals you understand the process and helps you quickly identify serious sponsors.
Consider L-1 if you're transferring within a multinational
If you currently work for a company with U.S. operations, an intracompany transfer on an L-1B visa bypasses the H-1B lottery entirely. Customer Engagement Managers with specialized knowledge of proprietary systems or platforms often qualify for this category.
Use Migrate Mate to filter for verified sponsoring employers
Not every job posting that omits 'no sponsorship' will actually sponsor. Migrate Mate surfaces roles from employers with documented sponsorship history, saving you from spending weeks pursuing companies that decline at the offer stage.
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Get Access To All JobsFrequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
It can, but it's not automatic. USCIS requires that the position normally requires a bachelor's degree in a specific field, not just any degree. Customer Engagement Manager roles that require a degree in marketing, communications, or business and involve analytical or strategic work have been approved, but roles where any degree satisfies the requirement face higher denial risk. A well-drafted job description from your employer's immigration attorney is essential.
What visa options exist beyond the H-1B for this role?
The L-1B is the most practical alternative if you work for a multinational and can demonstrate specialized knowledge of your company's systems or customer platforms. The O-1A is an option if you have industry recognition, speaking engagements, published work, or documented leadership in customer experience. TN status is available to Canadian and Mexican nationals if the role maps to a qualifying USMCA occupation category, though Customer Engagement Manager requires careful framing.
What degree is typically required to get sponsored as a Customer Engagement Manager?
Most sponsoring employers require a bachelor's degree in marketing, communications, business administration, or psychology. Some roles in SaaS companies also accept degrees in data analytics or information systems if the role is heavily metrics-driven. A degree in an unrelated field creates friction in the H-1B specialty occupation analysis, though substantial directly relevant experience can partially offset this in some petition strategies.
How competitive is the H-1B lottery for Customer Engagement Manager candidates?
The lottery odds apply equally regardless of job title, in recent fiscal years, selection rates have hovered around 20 to 25 percent for general cap registrations. Customer Engagement Managers without a U.S. master's degree enter the regular pool. If your employer qualifies as a cap-exempt institution such as a university or nonprofit research organization, lottery risk disappears entirely, making those employers worth prioritizing in your search on Migrate Mate.
Will gaps in my employment history hurt my sponsorship chances?
Employment gaps don't directly affect visa eligibility, but they can complicate your petition if you're currently on OPT or a previous employer's H-1B. If you're in a grace period between jobs, the 60-day window is strict, your new employer's H-1B petition must be filed promptly. For candidates already outside the U.S., gaps are less consequential during consular processing, since the officer is primarily assessing the new role's qualifications and your nonimmigrant intent.
What is the prevailing wage requirement for sponsored Customer Engagement Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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