Customer Engagement Manager Jobs in USA with Visa Sponsorship
Customer Engagement Manager roles qualify for H-1B visa, L-1 visa, and O-1 visas when the position requires a bachelor's degree in marketing, communications, or a related field. Employers across SaaS, retail, and financial services actively sponsor this title. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJoin our Team as a Customer Engagement Manager!
The Role:
We are hiring an experienced team player who serves as a trusted advisor, thought leader, and focal point to manage and improve customer satisfaction on our most important accounts. The Customer Engagement Manager will manage multiple stakeholders (internal and external), communicate roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and objectives.
The Customer Engagement Manager understands the balance between meeting our customer’s goals and Raymond capability. This includes managing gathering and prioritizing product and customer requirements, defining the product vision and roadmap, and collaborating closely with cross functional teams including our Solution & Support Centers (S&SC’s) to deliver industry leading solutions.
What You’ll Be Doing:
- Focus on our largest customers, work closely with internal dedicated Directors and account teams, as well as build strong connections and relationships with customers on a daily basis.
- Communicate clearly and drive conversations with customers to demonstrate alignment between customer needs Raymond and S&SC solutions, promoting identified opportunities for growth.
- Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams and S&SC’s delivering on time solutions.
- Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy. Build & deliver customer facing material with a high attention to detail and limited review.
- Determine current and future customer and market needs through market intelligence and voice of customer efforts. Amiable personality, able to think and act from both customers and Raymond’s perspective.
- Work closely with engineering, project, and product management for product roadmap, strategic product planning, RFP response, and life cycle management. Act as an interface to champion the development of next generation solutions and services.
- Engage with and provide direction to senior management on business needs, challenges, opportunities, RFP’s and financial implications. Create programs, strategy, and content to increase market share and revenue.
- Prioritize tasks, manage multiple activities, monitor project progress, and report program statuses to customer and executive management in a timely fashion. Escalate situations as required.
- Meet customer requirements and commitment to customer service & satisfaction with a sense of urgency.
- Demonstrate sophisticated business judgment on both the part of the Sales and Service Center and the Company.
- Cultivate a collaborative regional & local team culture that promotes accountability, innovation, and continuous improvement.
- Provide input to senior management on pricing, product development, and marketing initiatives based on market feedback and sales trends.
What We’re Looking For:
- Bachelor’s degree in business administration, marketing, engineering or related field required.
- 6 + years of broad experience in product management, product marketing, product engineering, or an analytical role.
- Possess a sense of urgency to meet or exceed customer requirements and quality expectations.
- Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization including senior and executive level staff as key to success.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, NY or Columbus, IN offices Monday through Wednesday and work remotely Thursday and Friday.
- Up to 25% travel may be required.
What Your Total Compensation & Benefits Package will look like:
Salary - $83,340 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Join our Team as a Customer Engagement Manager!
The Role:
We are hiring an experienced team player who serves as a trusted advisor, thought leader, and focal point to manage and improve customer satisfaction on our most important accounts. The Customer Engagement Manager will manage multiple stakeholders (internal and external), communicate roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and objectives.
The Customer Engagement Manager understands the balance between meeting our customer’s goals and Raymond capability. This includes managing gathering and prioritizing product and customer requirements, defining the product vision and roadmap, and collaborating closely with cross functional teams including our Solution & Support Centers (S&SC’s) to deliver industry leading solutions.
What You’ll Be Doing:
- Focus on our largest customers, work closely with internal dedicated Directors and account teams, as well as build strong connections and relationships with customers on a daily basis.
- Communicate clearly and drive conversations with customers to demonstrate alignment between customer needs Raymond and S&SC solutions, promoting identified opportunities for growth.
- Work with cross-functional teams to amplify the voice of the customer and escalate their needs, issues, and requests to the proper internal teams and S&SC’s delivering on time solutions.
- Schedule and lead recurring weekly, monthly, and QBR meetings depending on the customer success plan and engagement strategy. Build & deliver customer facing material with a high attention to detail and limited review.
- Determine current and future customer and market needs through market intelligence and voice of customer efforts. Amiable personality, able to think and act from both customers and Raymond’s perspective.
- Work closely with engineering, project, and product management for product roadmap, strategic product planning, RFP response, and life cycle management. Act as an interface to champion the development of next generation solutions and services.
- Engage with and provide direction to senior management on business needs, challenges, opportunities, RFP’s and financial implications. Create programs, strategy, and content to increase market share and revenue.
- Prioritize tasks, manage multiple activities, monitor project progress, and report program statuses to customer and executive management in a timely fashion. Escalate situations as required.
- Meet customer requirements and commitment to customer service & satisfaction with a sense of urgency.
- Demonstrate sophisticated business judgment on both the part of the Sales and Service Center and the Company.
- Cultivate a collaborative regional & local team culture that promotes accountability, innovation, and continuous improvement.
- Provide input to senior management on pricing, product development, and marketing initiatives based on market feedback and sales trends.
What We’re Looking For:
- Bachelor’s degree in business administration, marketing, engineering or related field required.
- 6 + years of broad experience in product management, product marketing, product engineering, or an analytical role.
- Possess a sense of urgency to meet or exceed customer requirements and quality expectations.
- Excellent verbal and written communication skills, with the ability to communicate with all levels of the organization including senior and executive level staff as key to success.
Where and When You’ll Work:
- Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, NY or Columbus, IN offices Monday through Wednesday and work remotely Thursday and Friday.
- Up to 25% travel may be required.
What Your Total Compensation & Benefits Package will look like:
Salary - $83,340 - $120,540 per year. Compensation depends on the selected candidate’s education and experience.
Relocation: This role may be eligible for relocation assistance.
World Class Benefits:
- Competitive Salary
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
See all 156+ Customer Engagement Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Engagement Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Engagement Manager
Frame your degree as a specialty occupation requirement
USCIS scrutinizes whether Customer Engagement Manager roles truly require a specific degree. Emphasize that your employer requires a degree in marketing, communications, or business, not just any bachelor's degree, to strengthen the H-1B specialty occupation argument.
Target employers with a sponsorship track record
SaaS companies, fintech firms, and enterprise software businesses sponsor Customer Engagement Managers far more consistently than retail or hospitality employers. Focusing your search on these industries improves your odds of finding genuine sponsorship willingness before investing time in applications.
Highlight measurable retention and revenue impact
Sponsoring employers want to justify the cost and complexity of a visa petition. Quantifiable outcomes, churn reduction percentages, NPS improvements, upsell revenue, make your profile significantly harder to pass over compared to candidates with only descriptive experience.
Ask about LCA filing early in the process
The Labor Condition Application must be certified before your H-1B petition is filed. Asking a prospective employer whether they have an immigration attorney and have filed LCAs before signals you understand the process and helps you quickly identify serious sponsors.
Consider L-1 if you're transferring within a multinational
If you currently work for a company with U.S. operations, an intracompany transfer on an L-1B visa bypasses the H-1B lottery entirely. Customer Engagement Managers with specialized knowledge of proprietary systems or platforms often qualify for this category.
Use Migrate Mate to filter for verified sponsoring employers
Not every job posting that omits 'no sponsorship' will actually sponsor. Migrate Mate surfaces roles from employers with documented sponsorship history, saving you from spending weeks pursuing companies that decline at the offer stage.
Frequently Asked Questions
Does a Customer Engagement Manager role qualify as an H-1B specialty occupation?
It can, but it's not automatic. USCIS requires that the position normally requires a bachelor's degree in a specific field, not just any degree. Customer Engagement Manager roles that require a degree in marketing, communications, or business and involve analytical or strategic work have been approved, but roles where any degree satisfies the requirement face higher denial risk. A well-drafted job description from your employer's immigration attorney is essential.
What visa options exist beyond the H-1B for this role?
The L-1B is the most practical alternative if you work for a multinational and can demonstrate specialized knowledge of your company's systems or customer platforms. The O-1A is an option if you have industry recognition, speaking engagements, published work, or documented leadership in customer experience. TN visa status is available to Canadian and Mexican nationals if the role maps to a qualifying USMCA occupation category, though Customer Engagement Manager requires careful framing.
What degree is typically required to get sponsored as a Customer Engagement Manager?
Most sponsoring employers require a bachelor's degree in marketing, communications, business administration, or psychology. Some roles in SaaS companies also accept degrees in data analytics or information systems if the role is heavily metrics-driven. A degree in an unrelated field creates friction in the H-1B visa specialty occupation analysis, though substantial directly relevant experience can partially offset this in some petition strategies.
How competitive is the H-1B lottery for Customer Engagement Manager candidates?
The lottery odds apply equally regardless of job title, in recent fiscal years, selection rates have hovered around 20 to 25 percent for general cap registrations. Customer Engagement Managers without a U.S. master's degree enter the regular pool. If your employer qualifies as a cap-exempt institution such as a university or nonprofit research organization, lottery risk disappears entirely, making those employers worth prioritizing in your search on Migrate Mate.
Will gaps in my employment history hurt my sponsorship chances?
Employment gaps don't directly affect visa eligibility, but they can complicate your petition if you're currently on OPT or a previous employer's H-1B. If you're in a grace period between jobs, the 60-day window is strict, your new employer's H-1B petition must be filed promptly. For candidates already outside the U.S., gaps are less consequential during consular processing, since the officer is primarily assessing the new role's qualifications and your nonimmigrant intent.
What is the prevailing wage requirement for sponsored Customer Engagement Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.