Customer Solutions Manager Jobs in USA with Visa Sponsorship
Customer Solutions Managers can qualify for H-1B visa, L-1 visa, or TN visa sponsorship when the role requires a bachelor's degree in business, communications, or a related field. Employers in SaaS, enterprise software, and consulting sponsor this title regularly. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsSUMMARY
Reporting to the Divisional Research Director or Chief at Brown University Health, the Clinical Trial Program Manager will lead and oversee the initiation and execution of clinical trials, ensuring that all activities are conducted in compliance with regulatory requirements, company policies, and standard operating procedures (SOPs).
They will oversee the activation process from start to finish, which involves interactions with sponsors, Contract Research Organizations (CROs), External Vendors, Institutional Review Boards (IRBs), and internal staff and institutional external departments.
This process is performed in collaboration with the Principal Investigator, study team members, and other relevant personnel.
They will act as a liaison between different central departments and research teams throughout the lifecycle of the clinical study.
Maintains real-time tracking of the progress and milestones of assigned trials and proactively alerts to potential delays. Responsible for confirming all institutional requirements are met prior to activation implementation.
This role will lead the study process from site/PI identification through to site activation, overall readiness for trial execution, execution, and then closure. As a program manager with supervisory responsibilities, this position will also mentor, train and educate, and supervise a team of research nurses, coordinators, and assistants, ensuring alignment with department goals and organizational priorities. This role is also responsible for implementing quality control measures, evaluating and enhancing processes and systems, and collecting and reporting data to internal and external stakeholders.
This role will also be responsible for overseeing the development of study budgets and contracts in collaboration with cross-functional teams.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus
- Collaborate
In addition, our leaders will demonstrate an aptitude for:
- Ensure Accountability and Build Effective Teams
- Drive Vision and Purpose
- Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Oversee and lead activities of clinical trials, including study site identification, selection, feasibility assessments, SRMC submission and outcome, contracts, budget, IRB submission, and regulatory document preparation.
Develop and manage timelines, ensuring study activities are completed on time and within budget. Responsible for the overall effective operation of protocols which involve the collaboration with clinical research administration, departments, and all central offices. Serves as a liaison between central offices and research staff during the life cycle of a protocol to navigate protocols through the clinical research systems.
Prepare for and attend clinical department meetings for assigned studies. Collaborate with cross-functional teams, including external contractors, to ensure that the development of comprehensive study budgets is in alignment with overall project goals and timelines. Coordinate with external vendors and other departments to address any financial discrepancies or issues related to study budgets.
Lead the development, negotiation, and execution of study-related contracts, including site contracts, investigator agreements, and vendor agreements. Collaborate with legal, procurement, and other internal teams to ensure that contracts meet the company’s policies and regulatory requirements. Ensure the timely execution of contracts to allow for efficient site activation and study start-up. Address any issues or concerns raised during the contract negotiation process and resolve them promptly. Supervise a team of study nurses, coordinators, and assistants, ensuring proper resource allocation and timely completion of tasks. Provide ongoing training, coaching, and mentorship to the study team, fostering an environment of continuous improvement. Evaluate team performance, provide regular feedback, and conduct performance appraisals. Ensure timely and accurate submission of regulatory documents to ethics committees, regulatory authorities, and other relevant bodies. Address any regulatory issues that arise during the study, ensuring compliance with regulatory standards and guidelines. Oversee all IRB submissions and processes.
Stay current with local and international regulations, including but not limited to, ICH-GCP, FDA, EMA, and other regional authorities. Identify and proactively resolve issues that may delay the study start-up process. Monitor and address any risks related to site activation, contract negotiation, or regulatory submission. Collaborate with cross-functional teams to implement solutions and mitigate potential risks. Serve as the primary point of contact for internal stakeholders and external partners regarding study activities. Provide regular updates on study start-up progress, timelines, and milestones to department staff, study PIs, and senior management. Foster effective communication between clinical teams, sites, and stakeholders to ensure alignment and smooth transitions from start-up to full study execution. Analyze current processes and identify opportunities for efficiency improvements in study activities. Collaborate with leadership to implement process changes and improvements to optimize the study timeline. Perform other related duties, as necessary.
MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE
- Bachelor’s degree in Life Sciences, Nursing, Pharmacy, or a related field (advanced degree preferred).
- Strong understanding of clinical trial processes, regulations, and industry standards (e.g., ICH-GCP, FDA, EMA).
- Experience with study start-up activities, including regulatory submissions, site identification, feasibility assessments, and contract negotiation.
- Strong background in contract negotiation and execution, particularly in clinical trial settings.
- Exceptional mentoring and team management skills.
- Excellent organizational, project management, and communication skills.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Proficient in using clinical trial management systems (CTMS) and other clinical trial-related software.
- Prior experience with study start-up, either within an institutional department, in a CRO, or sponsor setting.
- This role may require occasional travel to clinical sites, conferences, or company meetings.
- Ability to work in an office or remote setting.
- Strong problem-solving skills.
- Detail-oriented.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, and Word).
- Highly effective verbal and writing skills required.
- Ability to foster smooth communications and teamwork among clinical research faculty, fellows, and staff as well as external organizations necessary.
- SoCRA (Society of Clinical Research Associates) certified or eligible within 18 months of hire.
Experience
Minimum of 5 years of experience in clinical research, with at least 1 year in a supervisory role.
INDEPENDENT ACTION
Performs independently within the department policies and practices.
SUPERVISORY RESPONSIBILITY
Up to 10 FTEs.
Pay Range
$82,284.80-$135,782.40
Location
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906
Work Type
(M-F 8:00am-5:00pm)
Work Shift
Day
Daily Hours
8 hours
Driving Required
No
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
SUMMARY
Reporting to the Divisional Research Director or Chief at Brown University Health, the Clinical Trial Program Manager will lead and oversee the initiation and execution of clinical trials, ensuring that all activities are conducted in compliance with regulatory requirements, company policies, and standard operating procedures (SOPs).
They will oversee the activation process from start to finish, which involves interactions with sponsors, Contract Research Organizations (CROs), External Vendors, Institutional Review Boards (IRBs), and internal staff and institutional external departments.
This process is performed in collaboration with the Principal Investigator, study team members, and other relevant personnel.
They will act as a liaison between different central departments and research teams throughout the lifecycle of the clinical study.
Maintains real-time tracking of the progress and milestones of assigned trials and proactively alerts to potential delays. Responsible for confirming all institutional requirements are met prior to activation implementation.
This role will lead the study process from site/PI identification through to site activation, overall readiness for trial execution, execution, and then closure. As a program manager with supervisory responsibilities, this position will also mentor, train and educate, and supervise a team of research nurses, coordinators, and assistants, ensuring alignment with department goals and organizational priorities. This role is also responsible for implementing quality control measures, evaluating and enhancing processes and systems, and collecting and reporting data to internal and external stakeholders.
This role will also be responsible for overseeing the development of study budgets and contracts in collaboration with cross-functional teams.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus
- Collaborate
In addition, our leaders will demonstrate an aptitude for:
- Ensure Accountability and Build Effective Teams
- Drive Vision and Purpose
- Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Oversee and lead activities of clinical trials, including study site identification, selection, feasibility assessments, SRMC submission and outcome, contracts, budget, IRB submission, and regulatory document preparation.
Develop and manage timelines, ensuring study activities are completed on time and within budget. Responsible for the overall effective operation of protocols which involve the collaboration with clinical research administration, departments, and all central offices. Serves as a liaison between central offices and research staff during the life cycle of a protocol to navigate protocols through the clinical research systems.
Prepare for and attend clinical department meetings for assigned studies. Collaborate with cross-functional teams, including external contractors, to ensure that the development of comprehensive study budgets is in alignment with overall project goals and timelines. Coordinate with external vendors and other departments to address any financial discrepancies or issues related to study budgets.
Lead the development, negotiation, and execution of study-related contracts, including site contracts, investigator agreements, and vendor agreements. Collaborate with legal, procurement, and other internal teams to ensure that contracts meet the company’s policies and regulatory requirements. Ensure the timely execution of contracts to allow for efficient site activation and study start-up. Address any issues or concerns raised during the contract negotiation process and resolve them promptly. Supervise a team of study nurses, coordinators, and assistants, ensuring proper resource allocation and timely completion of tasks. Provide ongoing training, coaching, and mentorship to the study team, fostering an environment of continuous improvement. Evaluate team performance, provide regular feedback, and conduct performance appraisals. Ensure timely and accurate submission of regulatory documents to ethics committees, regulatory authorities, and other relevant bodies. Address any regulatory issues that arise during the study, ensuring compliance with regulatory standards and guidelines. Oversee all IRB submissions and processes.
Stay current with local and international regulations, including but not limited to, ICH-GCP, FDA, EMA, and other regional authorities. Identify and proactively resolve issues that may delay the study start-up process. Monitor and address any risks related to site activation, contract negotiation, or regulatory submission. Collaborate with cross-functional teams to implement solutions and mitigate potential risks. Serve as the primary point of contact for internal stakeholders and external partners regarding study activities. Provide regular updates on study start-up progress, timelines, and milestones to department staff, study PIs, and senior management. Foster effective communication between clinical teams, sites, and stakeholders to ensure alignment and smooth transitions from start-up to full study execution. Analyze current processes and identify opportunities for efficiency improvements in study activities. Collaborate with leadership to implement process changes and improvements to optimize the study timeline. Perform other related duties, as necessary.
MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE
- Bachelor’s degree in Life Sciences, Nursing, Pharmacy, or a related field (advanced degree preferred).
- Strong understanding of clinical trial processes, regulations, and industry standards (e.g., ICH-GCP, FDA, EMA).
- Experience with study start-up activities, including regulatory submissions, site identification, feasibility assessments, and contract negotiation.
- Strong background in contract negotiation and execution, particularly in clinical trial settings.
- Exceptional mentoring and team management skills.
- Excellent organizational, project management, and communication skills.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Proficient in using clinical trial management systems (CTMS) and other clinical trial-related software.
- Prior experience with study start-up, either within an institutional department, in a CRO, or sponsor setting.
- This role may require occasional travel to clinical sites, conferences, or company meetings.
- Ability to work in an office or remote setting.
- Strong problem-solving skills.
- Detail-oriented.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, and Word).
- Highly effective verbal and writing skills required.
- Ability to foster smooth communications and teamwork among clinical research faculty, fellows, and staff as well as external organizations necessary.
- SoCRA (Society of Clinical Research Associates) certified or eligible within 18 months of hire.
Experience
Minimum of 5 years of experience in clinical research, with at least 1 year in a supervisory role.
INDEPENDENT ACTION
Performs independently within the department policies and practices.
SUPERVISORY RESPONSIBILITY
Up to 10 FTEs.
Pay Range
$82,284.80-$135,782.40
Location
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906
Work Type
(M-F 8:00am-5:00pm)
Work Shift
Day
Daily Hours
8 hours
Driving Required
No
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
See all 2,327+ Customer Solutions Manager Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Manager
Confirm your role meets specialty occupation standards
Customer Solutions Manager positions qualify for H-1B sponsorship only when a specific bachelor's degree is required, not just preferred. Focus on roles at SaaS or enterprise software companies where the job description ties technical knowledge to a defined degree field.
Target employers with a history of H-1B filings
Large SaaS platforms and enterprise software companies file LCAs for Customer Solutions Managers regularly. Searching DOL disclosure data by job title reveals which employers have sponsored this role before, making them far more likely to sponsor again.
Understand that L-1 is a realistic alternative to H-1B
If you currently work for a multinational company abroad, the L-1B visa covers specialized knowledge roles like Customer Solutions Manager without a lottery. This path requires at least one year of employment with the sponsoring company outside the U.S.
Canadian and Mexican nationals have a faster path via TN
TN visa classification is available for management consultants, which Customer Solutions Manager roles can qualify under with the right job description framing. TN requires no petition, no lottery, and can be processed at the border or a U.S. consulate.
Get your degree equivalency documented early
A three-year bachelor's degree from Australia, India, or the UK is generally accepted as equivalent to a U.S. four-year degree for H-1B purposes. Having a credential evaluation from a NACES-approved agency ready speeds up the employer's petition process considerably.
Apply to companies actively hiring on Migrate Mate
Employers posting Customer Solutions Manager roles on Migrate Mate have already indicated sponsorship willingness, which eliminates the most common early rejection. Filtering by visa type helps you focus time on employers whose sponsorship process is already underway.
Frequently Asked Questions
Does a Customer Solutions Manager role qualify for H-1B sponsorship?
It can, but the job description has to hold up under USCIS's specialty occupation standard. The employer must demonstrate that a specific bachelor's degree in a field like business, computer science, or communications is a minimum requirement for the role, not just a preference. Generalist management descriptions without a defined degree requirement are the most common reason USCIS denies H-1B visa petitions for this title.
Which industries sponsor Customer Solutions Managers most often?
SaaS companies, enterprise software vendors, cloud infrastructure firms, and management consulting practices file the most LCAs for Customer Solutions Manager titles. These industries require technical fluency alongside client management skills, which supports the specialty occupation argument. Roles at companies like Salesforce, ServiceNow, or similar platforms appear frequently in DOL disclosure data. You can browse verified sponsoring employers directly on Migrate Mate.
Can I qualify for H-1B sponsorship with a three-year bachelor's degree?
Yes. USCIS generally accepts a three-year bachelor's degree from countries like India, Australia, or the UK as equivalent to a U.S. four-year degree, particularly when combined with relevant work experience. A credential evaluation from a NACES-member agency documents this equivalency formally. Your employer's immigration attorney will typically request this evaluation before filing Form I-129.
What visa options exist for Customer Solutions Managers outside the H-1B lottery?
L-1B is available if you've worked for a multinational employer outside the U.S. for at least one year and the role involves specialized knowledge. TN visa classification is an option for Canadian and Mexican nationals when the position can be framed under management consultant criteria. O-1A is theoretically available but requires demonstrated extraordinary ability, which is a high bar for most customer-facing roles.
How long does H-1B sponsorship take for this role?
The full timeline from LCA filing to H-1B approval runs roughly four to six months without premium processing. Premium processing reduces USCIS adjudication to 15 business days but does not speed up the Department of Labor's LCA certification, which takes seven to ten business days on its own. Cap-subject H-1B petitions also require surviving the April lottery before any processing begins, adding several months to the overall timeline.
What is the prevailing wage requirement for sponsored Customer Solutions Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.