Field Service Representative Jobs in USA with Visa Sponsorship
Field Service Representatives typically qualify for H-1B sponsorship when the role requires specialized technical knowledge and a relevant bachelor's degree. Positions involving complex equipment maintenance, technical troubleshooting, or system integration often meet specialty occupation requirements, while general customer service roles may not qualify. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.
ROLE AND RESPONSIBILITIES
The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment. Provides documentation, including test reports and service summary to customer. Instructs customers and personnel on the operation and maintenance of equipment. Performs warranty work and start-up service. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the development of design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation.
MINIMUM QUALIFICATIONS
Education: Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's degree in Electrical Engineering
Experience: Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician’s Mate
Experience: Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks
Required: The ability to effectively communicate in the English language. This includes the ability to understand the spoken and written word as well as speak in English.
Travel: 50%
Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday. May vary based on customer demands and can include, but is not limited to: nights, weekends, and holidays.
KEY RESPONSIBILITIES
- Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.).
- Provides support to Level 2 and Level 3 FSRs as it pertains to removal of electrical equipment.
- Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
- Performs basic audits of customer’s electrical systems and equipment.
- Documents all required information for each site (technical report).
- Communicates with Project Coordinator to ensure smooth execution.
- Properly documents, labels, and returns all defective parts utilized in the repair of equipment to the designated disposal/repair location.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
HOW DOES FTI GIVE YOU THE CHANCE TO THRIVE?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success. FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
BENEFITS ARE THE GAME-CHANGER
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
INTRODUCTION
You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.
ROLE AND RESPONSIBILITIES
The Field Service Representative - Power Distribution is accountable for installation, inspection and testing, troubleshooting, and adjustment, repair or replacement of customer equipment. Provides documentation, including test reports and service summary to customer. Instructs customers and personnel on the operation and maintenance of equipment. Performs warranty work and start-up service. Constructs and tests circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment. Provides technical support in product service, product training and applications. Analyzes complex problems in equipment and machinery and interprets maintenance manuals, using knowledge of systems and electronics to isolate and correct the faults. Consults with product support and engineering personnel to determine solutions to complex problems in system operation. Reports customer suggestions on product improvement and existing product designs to the appropriate technical specialist. Assists in the development of design modifications. Implements modifications and provides installation support for the modifications. Develops and implements training courseware and provides training to customers and other service representatives. Develops and maintains ongoing customer relationships with regards to all aspects of equipment repair and maintenance. Maintains service equipment, tools and documentation.
MINIMUM QUALIFICATIONS
Education: Completion of an electrical apprenticeship (8,000 hours) or a Bachelor's degree in Electrical Engineering
Experience: Military experience within the following positions: Navy Nuclear Electronic Technicians and Electrician’s Mate
Experience: Electrical start-up and testing experience including: circuit breakers, transformers, switchgear, VFDs, PLCs, and capacitor banks
Required: The ability to effectively communicate in the English language. This includes the ability to understand the spoken and written word as well as speak in English.
Travel: 50%
Work Schedule: This position works between the hours of 6 am to 6 pm, Monday through Friday. May vary based on customer demands and can include, but is not limited to: nights, weekends, and holidays.
KEY RESPONSIBILITIES
- Contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, etc.).
- Provides support to Level 2 and Level 3 FSRs as it pertains to removal of electrical equipment.
- Interprets blueprints and other service documents, including but not limited to, specifications, reporting and quality requirements.
- Performs basic audits of customer’s electrical systems and equipment.
- Documents all required information for each site (technical report).
- Communicates with Project Coordinator to ensure smooth execution.
- Properly documents, labels, and returns all defective parts utilized in the repair of equipment to the designated disposal/repair location.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
HOW DOES FTI GIVE YOU THE CHANCE TO THRIVE?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success. FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.
BENEFITS ARE THE GAME-CHANGER
We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!
Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.
How to Get Visa Sponsorship in Field Service Representative
Emphasize Technical Specialization
Highlight roles requiring specific technical expertise with complex systems, diagnostic equipment, or specialized software. Generic field service positions are harder to qualify than those requiring engineering or technical degrees.
Target Equipment-Specific Roles
Focus on positions servicing specialized industrial equipment, medical devices, or advanced technology systems. These roles more clearly demonstrate the need for specialized knowledge and degree requirements.
Document Degree Requirements
Ensure job descriptions explicitly require a bachelor's degree in engineering, computer science, or related technical field. Vague education requirements weaken the specialty occupation argument significantly.
Research Company Sponsorship History
Check DOL disclosure data for employers' H-1B filing patterns. Companies with established sponsorship programs for technical roles are more likely to support your application successfully.
Prepare Technical Documentation
Gather detailed descriptions of specialized equipment, software, or systems you'll service. USCIS needs evidence that the role requires degree-level technical knowledge beyond general troubleshooting skills.
Consider Alternative Visa Options
If H-1B doesn't fit, explore L-1 transfers for multinational companies or TN status if you're Canadian/Mexican. Some field service roles may qualify for other work authorization categories.
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Get Access To All JobsFrequently Asked Questions
Do Field Service Representatives qualify for H-1B sponsorship?
Yes, but only when the role requires specialized technical knowledge and a bachelor's degree in a specific field like engineering or computer science. Positions involving complex equipment maintenance, system integration, or advanced diagnostics typically qualify, while general customer service or basic repair work usually doesn't meet specialty occupation requirements.
What degree do I need for Field Service Representative H-1B sponsorship?
Most qualifying positions require a bachelor's degree in engineering, computer science, electronics, or a related technical field. The degree must directly relate to the specialized equipment or systems you'll service. Some roles may accept equivalent experience through the three-years-for-one-year education substitution rule.
Which companies sponsor Field Service Representatives for H-1B visas?
Technology companies, medical device manufacturers, industrial equipment providers, and telecommunications firms frequently sponsor technical field service roles. Companies like Siemens, GE Healthcare, Cisco, and specialized equipment manufacturers have established H-1B sponsorship programs for qualified technical positions requiring specialized knowledge.
What makes a Field Service Representative role qualify as a specialty occupation?
The role must require specialized technical knowledge that can only be obtained through a bachelor's degree in a specific field. Key factors include servicing complex proprietary equipment, performing advanced diagnostics, implementing technical solutions, or working with specialized software that requires degree-level engineering or technical knowledge.
Can Field Service Representatives get green cards through employment?
Yes, qualified Field Service Representatives can pursue employment-based green cards, typically through EB-2 or EB-3 categories. Those with advanced degrees or exceptional technical expertise may qualify for EB-2, while others typically use EB-3. The PERM labor certification process requires demonstrating that no qualified U.S. workers are available.
What is the prevailing wage requirement for sponsored Field Service Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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