Senior IT Support Specialist Jobs in USA with Visa Sponsorship
Senior IT Support Specialists are strong H-1B visa sponsorship candidates when the role requires a bachelor's degree in computer science, information systems, or a related field. Employers across healthcare, finance, and enterprise tech regularly sponsor this title, particularly for candidates with network administration, systems engineering, or cloud infrastructure experience. For detailed occupation requirements, see the O*NET profile.
Find Senior IT Support Specialist JobsOverview
Showing 5 of 29+ Senior IT Support Specialist jobs
See all Senior IT Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior IT Support Specialist roles.
Get Access To All JobsAbout Hearth
Hearth is the AI growth system for America's home improvement contractors. With 15,000+ paying customers, default profitability, and backing from top-tier investors like Founders Fund and 8VC, we provide the revenue-critical software tradespeople rely on to run their businesses.
We are now building our next layer of innovation: an autonomous AI employee for every contractor. By answering calls 24/7, qualifying leads, and booking jobs, this AI ensures small businesses never miss a lead again. We're on a mission to bring AI to the trades—and we need your help to build it.
The Opportunity
You'll operate as a team of one making IT work at Hearth. As our Senior IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board, manage our MAC fleet, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale — this is your shot to audit what's there and build the function into something that can support our growth.
What You'll Do:
- Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently.
- Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled.
- Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant.
- Manage our MAC fleet. You will be responsible for the end-to-end lifecycle of our MacBook fleet, including provisioning, deployment, MDM administration security compliance, updates, and onboarding/offboarding.
- Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT — including automating repetitive support with AI where it makes sense.
- Grow the role your way. If it's the right fit, expand into Office Manager responsibilities — reception, supplies, guest coordination — with compensation adjusted accordingly.
What Success Looks Like in Your First 90 Days
- Employees are consistently unblocked — no ticket sits unresolved for long.
- A documented, repeatable onboarding and off-boarding process exists where one didn't before, and it's yours.
- SOC2 compliance work is moving forward smoothly and on track.
What We're Looking For:
Must-haves
- Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size — you've seen a lot and can operate independently without hand-holding.
- Mac fleet administration experience, ideally from another startup.
- Strong written communication — much of this role happens over Slack, so clear, polished writing matters.
- Working knowledge of SOC2 compliance.
- Able to be on-site at our SoHo office five days a week.
Nice-to-haves
- Experience building AI-powered workflows or automations — auto-resolving routine support tickets, for example.
- Familiarity with Okta or similar identity/access management tools.
- Comfortable owning the SOC2 process in a tool like Vanta (deep, years-long compliance background not required — most of it is learnable).
What We're Not Looking For:
We need someone who's done this before with the capability of being a department of one.
Why This Role:
- Real scope, real ownership. You're not one voice in a big IT org — you get hands-on with everything and shape what this function becomes.
- Room to grow. There's no dedicated security hire yet — if that's the direction you want to take this, the ceiling is high.
- A company that's actually working. 15,000+ paying customers, default profitable, and backed by Founders Fund and 8VC — building AI for an industry that needs it.
Location
This role will be located in NYC along with the CEO and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person work culture for builders who are committed to building truly innovative software and making a significant positive impact in the world.
Benefits
- Mission-driven, values-based culture
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
- Generous PTO, plus paid company holidays
- Medical, dental, and vision options
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance
More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.
Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact recruiting@gethearth.com.
The pay range for this role is:
110,000 - 135,000 USD per year (New York)
About Hearth
Hearth is the AI growth system for America's home improvement contractors. With 15,000+ paying customers, default profitability, and backing from top-tier investors like Founders Fund and 8VC, we provide the revenue-critical software tradespeople rely on to run their businesses.
We are now building our next layer of innovation: an autonomous AI employee for every contractor. By answering calls 24/7, qualifying leads, and booking jobs, this AI ensures small businesses never miss a lead again. We're on a mission to bring AI to the trades—and we need your help to build it.
The Opportunity
You'll operate as a team of one making IT work at Hearth. As our Senior IT and Security Specialist, you'll keep every employee unblocked, own how we onboard and off board, manage our MAC fleet, and keep our SOC2 program running smoothly. Our systems have the basics in place, but they weren't built to scale — this is your shot to audit what's there and build the function into something that can support our growth.
What You'll Do:
- Keep the team unblocked. Be the first stop for IT issues across the company, resolving day-to-day tickets (roughly 10/day) quickly and independently.
- Build the systems we're missing. Own onboarding and off-boarding end to end, documenting the process so a new hire's first day feels seamless, not scrambled.
- Run SOC2 compliance. Partner with our People Operations team to keep us audit-ready in Vanta, owning the operational side of staying compliant.
- Manage our MAC fleet. You will be responsible for the end-to-end lifecycle of our MacBook fleet, including provisioning, deployment, MDM administration security compliance, updates, and onboarding/offboarding.
- Level up how we work. Administer our Mac fleet, tighten access across tools like Dialpad and Salesforce, and find smarter ways to run IT — including automating repetitive support with AI where it makes sense.
- Grow the role your way. If it's the right fit, expand into Office Manager responsibilities — reception, supplies, guest coordination — with compensation adjusted accordingly.
What Success Looks Like in Your First 90 Days
- Employees are consistently unblocked — no ticket sits unresolved for long.
- A documented, repeatable onboarding and off-boarding process exists where one didn't before, and it's yours.
- SOC2 compliance work is moving forward smoothly and on track.
What We're Looking For:
Must-haves
- Prior experience as the main IT point person (or a core IT specialist) at a company of a similar size — you've seen a lot and can operate independently without hand-holding.
- Mac fleet administration experience, ideally from another startup.
- Strong written communication — much of this role happens over Slack, so clear, polished writing matters.
- Working knowledge of SOC2 compliance.
- Able to be on-site at our SoHo office five days a week.
Nice-to-haves
- Experience building AI-powered workflows or automations — auto-resolving routine support tickets, for example.
- Familiarity with Okta or similar identity/access management tools.
- Comfortable owning the SOC2 process in a tool like Vanta (deep, years-long compliance background not required — most of it is learnable).
What We're Not Looking For:
We need someone who's done this before with the capability of being a department of one.
Why This Role:
- Real scope, real ownership. You're not one voice in a big IT org — you get hands-on with everything and shape what this function becomes.
- Room to grow. There's no dedicated security hire yet — if that's the direction you want to take this, the ceiling is high.
- A company that's actually working. 15,000+ paying customers, default profitable, and backed by Founders Fund and 8VC — building AI for an industry that needs it.
Location
This role will be located in NYC along with the CEO and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person work culture for builders who are committed to building truly innovative software and making a significant positive impact in the world.
Benefits
- Mission-driven, values-based culture
- Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
- Generous PTO, plus paid company holidays
- Medical, dental, and vision options
- 401(k)
- Free Employee Assistance Program
- Parental Leave Program
- Pet Insurance
More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.
Hearth uses AI-assisted tools as part of our hiring process. All hiring decisions are made by a Hearth employee. Questions about our process? Contact recruiting@gethearth.com.
The pay range for this role is:
110,000 - 135,000 USD per year (New York)
See all Senior IT Support Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior IT Support Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Senior IT Support Specialist
Frame your role as a specialty occupation
USCIS approves H-1B petitions when the position requires a specific bachelor's degree, not just any degree. Ensure your job offer letter specifies a degree in computer science, information technology, or information systems as a minimum requirement.
Target industries with established sponsorship track records
Healthcare systems, financial institutions, and large enterprise technology companies file the most H-1B petitions for IT support roles. These employers have immigration counsel on retainer and are far less likely to hesitate at the sponsorship question.
Highlight certifications that signal technical depth
CompTIA Security+, Microsoft Azure Administrator, or Cisco CCNA certifications strengthen the specialty occupation argument. They demonstrate that your role requires specialized technical knowledge beyond what a generalist degree alone would suggest.
Clarify your authorization status early in the process
Bring up sponsorship before the offer stage, not after. Hiring managers who discover the requirement late often back out. A direct, factual mention in your cover letter filters for willing employers and saves time for both sides.
Get the job description right before the LCA is filed
The Labor Condition Application locks in your job duties. If your actual responsibilities include systems administration, network management, or cybersecurity tasks, those should appear explicitly in the LCA filing, not just a generic support description.
Understand how F-1 OPT or STEM OPT buys you time
If you're on F-1 status, standard OPT gives 12 months of work authorization and STEM OPT extends that by 24 months. IT support roles in qualifying STEM fields may be eligible, giving you up to three years before H-1B sponsorship becomes urgent.
Frequently Asked Questions
Does a Senior IT Support Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the position is defined. A generic help desk role often does not qualify, but a Senior IT Support Specialist that requires a bachelor's degree in computer science, information systems, or a related field and involves systems administration, network infrastructure, or cybersecurity responsibilities typically does. USCIS scrutinizes IT support titles closely, so the job description and degree requirement must be specific and consistent.
Which visa types are available for Senior IT Support Specialists beyond the H-1B?
Australian citizens can apply for the E-3 visa, which has a dedicated annual allocation and no lottery. Canadian and Mexican nationals may qualify under the TN visa category if the role aligns with a listed USMCA occupation. The L-1B intracompany transferee visa is another option for candidates already employed by a multinational company in a specialized knowledge capacity.
What degree do employers typically require when sponsoring this role?
Most sponsoring employers require a bachelor's degree in computer science, information technology, information systems, or a closely related field. Some employers accept degrees in electrical engineering or applied mathematics if the candidate's experience is heavily technical. A general business or unrelated degree makes the specialty occupation argument harder to sustain and increases the risk of an H-1B visa petition denial or Request for Evidence.
How do I find employers willing to sponsor H-1B visas for this role?
Migrate Mate is the most direct way to find Senior IT Support Specialist roles at employers with active H-1B sponsorship histories. The platform filters for visa-sponsoring employers, so you're not cold-applying to companies that will decline at the offer stage. DOL LCA disclosure data is also publicly available and shows which companies have filed for this job title in recent years.
What are the most common reasons H-1B petitions for IT support roles get denied?
The most frequent denial reason is USCIS concluding the role does not require a specific bachelor's degree, making it ineligible as a specialty occupation. This happens when job descriptions are vague or when the employer accepts any degree field. Additional risk factors include inconsistencies between the LCA job duties and the actual offer letter, or situations where the applicant's degree field does not clearly relate to the stated responsibilities.
What is the prevailing wage requirement for sponsored Senior IT Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.