Service Delivery Manager Jobs in USA with Visa Sponsorship
Service Delivery Managers are regularly sponsored for H-1B visa and L-1 visas by large IT services firms and enterprise tech companies. Most roles require a bachelor's degree in information technology, business, or a related field to qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsTogether we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity
The Delivery Manager is responsible for enabling successful execution of complex, cross-team and cross-department technology initiatives within Enterprise Data Management (EDM) that extend beyond the scope of a single agile team. The Delivery Manager ensures execution decisions are grounded in downstream consumer needs, business value, and broader enterprise outcomes. This role operates at the intersection of product, engineering, and execution, ensuring alignment across stakeholders and creating the structure needed to deliver outcomes at scale, whether EDM owns the full scope of work or contributes as part of a broader enterprise effort.
The Delivery Manager connects work across teams, surfacing risks, dependencies, and key decision points early to ensure initiatives remain aligned to business priorities and technical realities. This role serves as a central point of coordination, helping teams navigate complexity, maintain momentum, and operate with clarity as work progresses.
Success in this role requires strong critical thinking, technical curiosity, and the ability to understand enough about the work to challenge assumptions, connect dependencies, anticipate risks, and drive clarity. The Delivery Manager brings a structured, outcome-oriented approach—aligning teams, anticipating challenges, and enabling effective progress without unnecessary overhead.
The Contributions You’ll Make:
- Own delivery coordination for Enterprise Data Management (EDM) deliverables within larger-scale, cross-team, and cross-department initiatives that require orchestration beyond an individual team’s scope.
- Define and maintain clarity on scope, milestones, sequencing, dependencies, and delivery health to ensure aligned execution.
- Lead cross-team coordination, ensuring dependencies are actively managed and work progresses in line with agreed priorities.
- Partner with Product, Engineering, Scrum Masters, PMO, IT partners, and business stakeholders to align execution plans and resolve gaps in priorities, ownership, or expectations.
- Identify delivery risks early and drive resolution, escalating when needed to prevent impact to timelines or outcomes.
- Ensure initiative scope and upcoming work are defined early and accurately reflected in team-level planning and PI commitments and remain aligned to business priorities and technical constraints as execution evolves.
- Drive alignment across teams when priorities, sequencing, or decisions are unclear or in conflict.
- Translate team-level signals (flow, capacity, blockers) into actions that improve predictability and keep initiative delivery on track.
- Support forecast governance and PMO alignment by maintaining accurate delivery status, risks, dependencies, and planning inputs.
- Ensure visibility and follow-through for intake and release activities by driving ownership and coordination when gaps exist.
- Build strong working partnerships across US and India teams, ensuring effective knowledge sharing, status visibility, and continuity across geographies.
- Promote a culture of accountability, transparency, collaboration, and practical problem-solving across complex delivery efforts.
Minimum Knowledge & Experience
- High School Diploma or GED required; Bachelor’s degree preferred. High School Diploma/GED plus 2 years of experience may be considered in lieu of a Bachelor’s degree.
- Minimum 5 years of experience in delivery management, technical project management, technical program management, Agile delivery, Scrum Master, or a similar execution-focused technology role.
- Demonstrated experience as a Delivery Manager, Technical Project Manager, Technical Program Manager, Agile Delivery Lead, Scrum Master, or similar role focused on cross-team execution and delivery outcomes.
- Proven track record of successfully delivering complex, cross-team or cross-functional technology initiatives.
- Experience operating across multiple teams or workstreams, managing dependencies, coordination, and delivery at scale.
- Strong understanding of Agile delivery practices and how team-level execution connects to broader initiative outcomes.
- Demonstrated ability to navigate ambiguity and drive structure, clarity, and follow-through in fast-paced or evolving environments.
- Strong facilitation, communication, and stakeholder management skills, with the ability to influence across technical and non-technical audiences.
- Experience building effective partnerships across Product, Engineering, PMO, technology, and business teams.
- Comfortable operating as a highly independent contributor with end-to-end accountability for initiative execution.
Preferred Knowledge & Experience
- Experience working across onshore and offshore teams, including coordinating work across distributed environments.
- Experience supporting technology or data-focused initiatives.
- Experience supporting enterprise data, cloud migration, digital transformation, customer-facing digital platforms, B2C modernization, or similar enterprise technology initiatives.
- Financial services, wealth management, employee benefits, or comparable regulated business environment experience.
- Agile or delivery-related certifications, such as CSM, SAFe, PMP, or equivalent.
Note: This role is leveled based on scope, complexity, and impact rather than years of experience. Individuals may bring varying career backgrounds while operating at the same role level.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$114,480 - $170,070 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity
The Delivery Manager is responsible for enabling successful execution of complex, cross-team and cross-department technology initiatives within Enterprise Data Management (EDM) that extend beyond the scope of a single agile team. The Delivery Manager ensures execution decisions are grounded in downstream consumer needs, business value, and broader enterprise outcomes. This role operates at the intersection of product, engineering, and execution, ensuring alignment across stakeholders and creating the structure needed to deliver outcomes at scale, whether EDM owns the full scope of work or contributes as part of a broader enterprise effort.
The Delivery Manager connects work across teams, surfacing risks, dependencies, and key decision points early to ensure initiatives remain aligned to business priorities and technical realities. This role serves as a central point of coordination, helping teams navigate complexity, maintain momentum, and operate with clarity as work progresses.
Success in this role requires strong critical thinking, technical curiosity, and the ability to understand enough about the work to challenge assumptions, connect dependencies, anticipate risks, and drive clarity. The Delivery Manager brings a structured, outcome-oriented approach—aligning teams, anticipating challenges, and enabling effective progress without unnecessary overhead.
The Contributions You’ll Make:
- Own delivery coordination for Enterprise Data Management (EDM) deliverables within larger-scale, cross-team, and cross-department initiatives that require orchestration beyond an individual team’s scope.
- Define and maintain clarity on scope, milestones, sequencing, dependencies, and delivery health to ensure aligned execution.
- Lead cross-team coordination, ensuring dependencies are actively managed and work progresses in line with agreed priorities.
- Partner with Product, Engineering, Scrum Masters, PMO, IT partners, and business stakeholders to align execution plans and resolve gaps in priorities, ownership, or expectations.
- Identify delivery risks early and drive resolution, escalating when needed to prevent impact to timelines or outcomes.
- Ensure initiative scope and upcoming work are defined early and accurately reflected in team-level planning and PI commitments and remain aligned to business priorities and technical constraints as execution evolves.
- Drive alignment across teams when priorities, sequencing, or decisions are unclear or in conflict.
- Translate team-level signals (flow, capacity, blockers) into actions that improve predictability and keep initiative delivery on track.
- Support forecast governance and PMO alignment by maintaining accurate delivery status, risks, dependencies, and planning inputs.
- Ensure visibility and follow-through for intake and release activities by driving ownership and coordination when gaps exist.
- Build strong working partnerships across US and India teams, ensuring effective knowledge sharing, status visibility, and continuity across geographies.
- Promote a culture of accountability, transparency, collaboration, and practical problem-solving across complex delivery efforts.
Minimum Knowledge & Experience
- High School Diploma or GED required; Bachelor’s degree preferred. High School Diploma/GED plus 2 years of experience may be considered in lieu of a Bachelor’s degree.
- Minimum 5 years of experience in delivery management, technical project management, technical program management, Agile delivery, Scrum Master, or a similar execution-focused technology role.
- Demonstrated experience as a Delivery Manager, Technical Project Manager, Technical Program Manager, Agile Delivery Lead, Scrum Master, or similar role focused on cross-team execution and delivery outcomes.
- Proven track record of successfully delivering complex, cross-team or cross-functional technology initiatives.
- Experience operating across multiple teams or workstreams, managing dependencies, coordination, and delivery at scale.
- Strong understanding of Agile delivery practices and how team-level execution connects to broader initiative outcomes.
- Demonstrated ability to navigate ambiguity and drive structure, clarity, and follow-through in fast-paced or evolving environments.
- Strong facilitation, communication, and stakeholder management skills, with the ability to influence across technical and non-technical audiences.
- Experience building effective partnerships across Product, Engineering, PMO, technology, and business teams.
- Comfortable operating as a highly independent contributor with end-to-end accountability for initiative execution.
Preferred Knowledge & Experience
- Experience working across onshore and offshore teams, including coordinating work across distributed environments.
- Experience supporting technology or data-focused initiatives.
- Experience supporting enterprise data, cloud migration, digital transformation, customer-facing digital platforms, B2C modernization, or similar enterprise technology initiatives.
- Financial services, wealth management, employee benefits, or comparable regulated business environment experience.
- Agile or delivery-related certifications, such as CSM, SAFe, PMP, or equivalent.
Note: This role is leveled based on scope, complexity, and impact rather than years of experience. Individuals may bring varying career backgrounds while operating at the same role level.
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$114,480 - $170,070 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
See all 5,961+ Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Delivery Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Delivery Manager
Target IT services and consulting firms first
Large IT services companies like Infosys, Wipro, TCS, and Cognizant file high volumes of H-1B petitions annually and have established sponsorship pipelines for Service Delivery Manager roles. They're among the most consistent sponsors in this category.
Tie your degree directly to the role
USCIS requires a specific degree field for specialty occupation approval. A degree in IT, computer science, business information systems, or engineering management aligns most cleanly. General business degrees can work but require stronger supporting documentation from the employer.
ITIL certification strengthens your petition
ITIL Foundation or Practitioner certification signals specialized knowledge that supports a specialty occupation argument. Include it prominently in your resume and ensure the employer references it in the LCA and support letter when filing your petition.
L-1 is a realistic path if you're already with a multinational
If you're employed by a global company and managing service delivery in another country, an intracompany L-1A or L-1B transfer may be available. This bypasses the H-1B lottery entirely and has faster processing for qualifying managerial roles.
Highlight cross-functional scope in your offer letter
USCIS scrutinizes Service Delivery Manager roles for specialty occupation status. An offer letter that specifies technical oversight, SLA management, and systems integration responsibilities frames the role as requiring specialized knowledge, not general management.
Ask about sponsorship timeline before accepting an offer
H-1B cap-subject petitions can only be filed once per year, with an October 1 start date at the earliest. Confirm whether the employer will file with premium processing and whether they cover legal fees before you commit to the role.
Frequently Asked Questions
Does a Service Delivery Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the role to normally require a bachelor's degree or higher in a specific field. Service Delivery Manager petitions are more likely to be approved when the job duties emphasize technical systems oversight, ITIL-based service frameworks, or IT infrastructure management rather than general client relationship work. Employers with a strong support letter and clear degree requirement in the job description have a materially better approval record.
Which visa types are most commonly used to sponsor Service Delivery Managers?
H-1B visa is the most common path for new hires. L-1A is frequently used for internal transfers from multinational companies, particularly when the role involves managing a team, since L-1A covers managers and executives. TN visa eligibility doesn't apply to this title. O-1 visa is possible but rare, as it requires demonstrating extraordinary ability, which is a high bar for most service delivery professionals.
What degree field is most likely to support a Service Delivery Manager H-1B petition?
Information technology, computer science, management information systems, or engineering management are the strongest matches. Business administration degrees can qualify if the employer's support letter connects the specific business coursework to the technical demands of the role. A degree in an unrelated field, combined with years of experience, is harder to defend under the specialty occupation standard but isn't automatically disqualifying if framed carefully.
How can I find Service Delivery Manager jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles open to visa sponsorship, which saves significant time compared to applying broadly and asking about sponsorship after the fact. IT services firms and enterprise software companies account for the majority of sponsored postings in this category, so filtering by industry is a useful starting point when browsing on Migrate Mate.
Can a Service Delivery Manager on H-1B change employers mid-status?
Yes. H-1B portability allows you to start working for a new employer as soon as they file an H-1B transfer petition on your behalf, provided your current H-1B was lawfully approved and you haven't fallen out of status. You don't need to wait for the new petition to be approved before starting. The new employer must file before your current status expires, and the role must still qualify as a specialty occupation.
What is the prevailing wage requirement for sponsored Service Delivery Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.