Service Delivery Manager Jobs in USA with Visa Sponsorship
Service Delivery Managers are regularly sponsored for H-1B visa and L-1 visas by large IT services firms and enterprise tech companies. Most roles require a bachelor's degree in information technology, business, or a related field to qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsPOWER UP A CAREER WITH US
Our people power everything we do.
At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.
Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.
We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.
We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.
Storm Duty Requirements
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to storms will be considered a condition of employment.
Tampa Electric is proud to be an Equal Opportunity Employer. To learn more, please click on link below:
Disclosure Statements
Power up a career with us. Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
The Dir Advanced Delivery Infrastructure-ADI leads the project office for the successful deployment of TECO’s $900M+ Advanced Distribution Infrastructure (AMI) solutions. Works closely with the appropriate business units and stakeholders to optimize business process integration activities. Leads the ADI project team and is responsible for effectively managing both internal and external relationships over the system implementation life cycle, ensuring that project meets strategic objectives and delivers the project and business outcomes.
PRIMARY DUTIES AND RESPONSIBILITIES
- Directs the development and implementation of the ADI initiative. Defines the operational and strategic outcomes of the project and determines the requirements to achieve a successful implementation and achieve the stated business benefits and improvements to both operations & customer experience. Ensures adaptation of best-practices for streamlining and standardizing processes across the organization. Motivates and drives the organization forward to meet agreed company strategy.
- Directs the project plan, including project deliverables in terms of quality, scope, timelines and budgets/costs in line with project objectives. Manages team resources to achieve the project outcomes. Manages the optimization of the working relationships between the software providers, implementation partner and business/process owners. Guides the process to optimize effectiveness of the ADI implementation and achieve the business objectives.
- Ensures alignment of incentives and goals for the team to ensure mutual support of achievement of the project and business outcomes. Oversees resolution of issues and issues escalation process to ensure timely decision making.
- Drives change management efforts to ensure process and business change is effectively executed. Champions change and the implementation of new ideas, effectively managing a change enablement process throughout the implementation life cycle.
- Oversees the adoption and proficient utilization of the software and processes by team members through training, communication and engagement of leadership across the company. Monitors feedback results and makes necessary adjustments as needed. Provides coaching, mentoring and performance feedback for the implementation team.
QUALIFICATIONS
Education
Required: Bachelor’s degree in Engineering or related field.
Preferred: MBA or advanced degree.
Experience
Required: 8 years of work experience related to the duties and responsibilities of this position.
Preferred: Utility industry experience.
License & Certification
Preferred: Professional Engineer License in the State of Florida.
Supervisory Experience:
Required: 3 years of leadership experience.
Knowledge/Skills/Abilities (KSA)
Required:
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Strong leadership, strategic management and business process redesign skills
- Fosters and builds a collaborative working relationship with various stakeholders
- Ability to challenge the various stakeholders involved in a project
- Competent in project management and team management
- Financial Acumen
- Demonstrated analytical skills
OUR COMPETENCIES
- Puts Safety First – Protect people and the environment every day
- Be Curious & Adapt – Welcome change and keep learning
- Create Value for Customers – Build relationships and deliver quality work
- Be Accountable & Respectful – Do what’s right and follow through
- Foster Strong Teams – Build trust through teamwork and help people grow
LI-SC1
TECO offers a competitive Benefits package!!
- Competitive Salary
- 401k Savings plan w/ company matching
- Pension plan
- Paid time off
- Paid Holiday time
- Medical, Prescription Drug, & Dental Coverage
- Tuition Assistance Program
- Employee Assistance Program
- Wellness Programs
- On-site Fitness Centers
- Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
POWER UP A CAREER WITH US
Our people power everything we do.
At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.
Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.
We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.
We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.
Storm Duty Requirements
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to storms will be considered a condition of employment.
Tampa Electric is proud to be an Equal Opportunity Employer. To learn more, please click on link below:
Disclosure Statements
Power up a career with us. Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
The Dir Advanced Delivery Infrastructure-ADI leads the project office for the successful deployment of TECO’s $900M+ Advanced Distribution Infrastructure (AMI) solutions. Works closely with the appropriate business units and stakeholders to optimize business process integration activities. Leads the ADI project team and is responsible for effectively managing both internal and external relationships over the system implementation life cycle, ensuring that project meets strategic objectives and delivers the project and business outcomes.
PRIMARY DUTIES AND RESPONSIBILITIES
- Directs the development and implementation of the ADI initiative. Defines the operational and strategic outcomes of the project and determines the requirements to achieve a successful implementation and achieve the stated business benefits and improvements to both operations & customer experience. Ensures adaptation of best-practices for streamlining and standardizing processes across the organization. Motivates and drives the organization forward to meet agreed company strategy.
- Directs the project plan, including project deliverables in terms of quality, scope, timelines and budgets/costs in line with project objectives. Manages team resources to achieve the project outcomes. Manages the optimization of the working relationships between the software providers, implementation partner and business/process owners. Guides the process to optimize effectiveness of the ADI implementation and achieve the business objectives.
- Ensures alignment of incentives and goals for the team to ensure mutual support of achievement of the project and business outcomes. Oversees resolution of issues and issues escalation process to ensure timely decision making.
- Drives change management efforts to ensure process and business change is effectively executed. Champions change and the implementation of new ideas, effectively managing a change enablement process throughout the implementation life cycle.
- Oversees the adoption and proficient utilization of the software and processes by team members through training, communication and engagement of leadership across the company. Monitors feedback results and makes necessary adjustments as needed. Provides coaching, mentoring and performance feedback for the implementation team.
QUALIFICATIONS
Education
Required: Bachelor’s degree in Engineering or related field.
Preferred: MBA or advanced degree.
Experience
Required: 8 years of work experience related to the duties and responsibilities of this position.
Preferred: Utility industry experience.
License & Certification
Preferred: Professional Engineer License in the State of Florida.
Supervisory Experience:
Required: 3 years of leadership experience.
Knowledge/Skills/Abilities (KSA)
Required:
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Strong leadership, strategic management and business process redesign skills
- Fosters and builds a collaborative working relationship with various stakeholders
- Ability to challenge the various stakeholders involved in a project
- Competent in project management and team management
- Financial Acumen
- Demonstrated analytical skills
OUR COMPETENCIES
- Puts Safety First – Protect people and the environment every day
- Be Curious & Adapt – Welcome change and keep learning
- Create Value for Customers – Build relationships and deliver quality work
- Be Accountable & Respectful – Do what’s right and follow through
- Foster Strong Teams – Build trust through teamwork and help people grow
LI-SC1
TECO offers a competitive Benefits package!!
- Competitive Salary
- 401k Savings plan w/ company matching
- Pension plan
- Paid time off
- Paid Holiday time
- Medical, Prescription Drug, & Dental Coverage
- Tuition Assistance Program
- Employee Assistance Program
- Wellness Programs
- On-site Fitness Centers
- Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
See all 5,549+ Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Delivery Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Delivery Manager
Target IT services and consulting firms first
Large IT services companies like Infosys, Wipro, TCS, and Cognizant file high volumes of H-1B petitions annually and have established sponsorship pipelines for Service Delivery Manager roles. They're among the most consistent sponsors in this category.
Tie your degree directly to the role
USCIS requires a specific degree field for specialty occupation approval. A degree in IT, computer science, business information systems, or engineering management aligns most cleanly. General business degrees can work but require stronger supporting documentation from the employer.
ITIL certification strengthens your petition
ITIL Foundation or Practitioner certification signals specialized knowledge that supports a specialty occupation argument. Include it prominently in your resume and ensure the employer references it in the LCA and support letter when filing your petition.
L-1 is a realistic path if you're already with a multinational
If you're employed by a global company and managing service delivery in another country, an intracompany L-1A or L-1B transfer may be available. This bypasses the H-1B lottery entirely and has faster processing for qualifying managerial roles.
Highlight cross-functional scope in your offer letter
USCIS scrutinizes Service Delivery Manager roles for specialty occupation status. An offer letter that specifies technical oversight, SLA management, and systems integration responsibilities frames the role as requiring specialized knowledge, not general management.
Ask about sponsorship timeline before accepting an offer
H-1B cap-subject petitions can only be filed once per year, with an October 1 start date at the earliest. Confirm whether the employer will file with premium processing and whether they cover legal fees before you commit to the role.
Frequently Asked Questions
Does a Service Delivery Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the role to normally require a bachelor's degree or higher in a specific field. Service Delivery Manager petitions are more likely to be approved when the job duties emphasize technical systems oversight, ITIL-based service frameworks, or IT infrastructure management rather than general client relationship work. Employers with a strong support letter and clear degree requirement in the job description have a materially better approval record.
Which visa types are most commonly used to sponsor Service Delivery Managers?
H-1B visa is the most common path for new hires. L-1A is frequently used for internal transfers from multinational companies, particularly when the role involves managing a team, since L-1A covers managers and executives. TN visa eligibility doesn't apply to this title. O-1 visa is possible but rare, as it requires demonstrating extraordinary ability, which is a high bar for most service delivery professionals.
What degree field is most likely to support a Service Delivery Manager H-1B petition?
Information technology, computer science, management information systems, or engineering management are the strongest matches. Business administration degrees can qualify if the employer's support letter connects the specific business coursework to the technical demands of the role. A degree in an unrelated field, combined with years of experience, is harder to defend under the specialty occupation standard but isn't automatically disqualifying if framed carefully.
How can I find Service Delivery Manager jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles open to visa sponsorship, which saves significant time compared to applying broadly and asking about sponsorship after the fact. IT services firms and enterprise software companies account for the majority of sponsored postings in this category, so filtering by industry is a useful starting point when browsing on Migrate Mate.
Can a Service Delivery Manager on H-1B change employers mid-status?
Yes. H-1B portability allows you to start working for a new employer as soon as they file an H-1B transfer petition on your behalf, provided your current H-1B was lawfully approved and you haven't fallen out of status. You don't need to wait for the new petition to be approved before starting. The new employer must file before your current status expires, and the role must still qualify as a specialty occupation.
What is the prevailing wage requirement for sponsored Service Delivery Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.