Service Delivery Manager Jobs in USA with Visa Sponsorship
Service Delivery Managers are regularly sponsored for H-1B and L-1 visas by large IT services firms and enterprise tech companies. Most roles require a bachelor's degree in information technology, business, or a related field to qualify as a specialty occupation. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.
ABOUT THIS ROLE
As a Service Delivery Manager at Astronomer, you’ll play a pivotal role in ensuring that our professional services engagements are delivered efficiently and with outstanding results. You will bring structure, organization, and energy to customer engagements, enabling teams to successfully deliver technical solutions and maximize platform adoption. By coordinating resources, developing and managing project plans, and fostering alignment among stakeholders, you will help customers progress smoothly from kickoff to full adoption of our solutions. Working closely with technical delivery teams and account stakeholders, you’ll act as the operational lead for your portfolio of customer engagements. You will identify priorities, resolve delivery risks, ensure engagement transparency, and champion the customer journey. This role reports to the Senior Manager of Service Delivery. This role is based in the Pacific Time Zone (PST).
YOUR ROLE AND RESPONSIBILITIES
- Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
- Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
- Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.
- Collaborate with customers to identify and maintain a backlog of initiatives that support platform adoption.
- Orchestrate internal scoping and execution with Service Delivery Engineers and Architects.
- Monitor service utilization to ensure projects remain within contracted scope.
- Proactively surface delivery risks and coordinate resources to resolve blockers.
- Partner with Sales and Account teams to align delivery work with overall account strategies and priorities.
BASIC QUALIFICATIONS
- 3–5 years of experience in project management, professional services, technical program management, or similar roles in a SaaS or technical services environment.
- Proven track record in building and managing project plans for technical or software implementation projects.
- Ability to handle multiple, simultaneous customer engagements while coordinating across technical stakeholders.
- Strong organizational, communication, and stakeholder management skills.
- Experience working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments.
- Confidence in bringing order and momentum to complex projects where priorities may evolve.
PREFERRED QUALIFICATIONS
- Experience with data platforms or developer-focused products.
- Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager.
- Fluency in both English and Spanish.
COMPENSATION
- The estimated salary for this role ranges from $110,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.
At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
INTRODUCTION
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data.
ABOUT THIS ROLE
As a Service Delivery Manager at Astronomer, you’ll play a pivotal role in ensuring that our professional services engagements are delivered efficiently and with outstanding results. You will bring structure, organization, and energy to customer engagements, enabling teams to successfully deliver technical solutions and maximize platform adoption. By coordinating resources, developing and managing project plans, and fostering alignment among stakeholders, you will help customers progress smoothly from kickoff to full adoption of our solutions. Working closely with technical delivery teams and account stakeholders, you’ll act as the operational lead for your portfolio of customer engagements. You will identify priorities, resolve delivery risks, ensure engagement transparency, and champion the customer journey. This role reports to the Senior Manager of Service Delivery. This role is based in the Pacific Time Zone (PST).
YOUR ROLE AND RESPONSIBILITIES
- Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
- Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
- Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.
- Collaborate with customers to identify and maintain a backlog of initiatives that support platform adoption.
- Orchestrate internal scoping and execution with Service Delivery Engineers and Architects.
- Monitor service utilization to ensure projects remain within contracted scope.
- Proactively surface delivery risks and coordinate resources to resolve blockers.
- Partner with Sales and Account teams to align delivery work with overall account strategies and priorities.
BASIC QUALIFICATIONS
- 3–5 years of experience in project management, professional services, technical program management, or similar roles in a SaaS or technical services environment.
- Proven track record in building and managing project plans for technical or software implementation projects.
- Ability to handle multiple, simultaneous customer engagements while coordinating across technical stakeholders.
- Strong organizational, communication, and stakeholder management skills.
- Experience working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments.
- Confidence in bringing order and momentum to complex projects where priorities may evolve.
PREFERRED QUALIFICATIONS
- Experience with data platforms or developer-focused products.
- Background as a Technical Project Manager, Professional Services Project Manager, Technical Account Manager, or Implementation Manager.
- Fluency in both English and Spanish.
COMPENSATION
- The estimated salary for this role ranges from $110,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.
At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Get Visa Sponsorship as a Service Delivery Manager
Target IT services and consulting firms first
Large IT services companies like Infosys, Wipro, TCS, and Cognizant file high volumes of H-1B petitions annually and have established sponsorship pipelines for Service Delivery Manager roles. They're among the most consistent sponsors in this category.
Tie your degree directly to the role
USCIS requires a specific degree field for specialty occupation approval. A degree in IT, computer science, business information systems, or engineering management aligns most cleanly. General business degrees can work but require stronger supporting documentation from the employer.
ITIL certification strengthens your petition
ITIL Foundation or Practitioner certification signals specialized knowledge that supports a specialty occupation argument. Include it prominently in your resume and ensure the employer references it in the LCA and support letter when filing your petition.
L-1 is a realistic path if you're already with a multinational
If you're employed by a global company and managing service delivery in another country, an intracompany L-1A or L-1B transfer may be available. This bypasses the H-1B lottery entirely and has faster processing for qualifying managerial roles.
Highlight cross-functional scope in your offer letter
USCIS scrutinizes Service Delivery Manager roles for specialty occupation status. An offer letter that specifies technical oversight, SLA management, and systems integration responsibilities frames the role as requiring specialized knowledge, not general management.
Ask about sponsorship timeline before accepting an offer
H-1B cap-subject petitions can only be filed once per year, with an October 1 start date at the earliest. Confirm whether the employer will file with premium processing and whether they cover legal fees before you commit to the role.
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Get Access To All JobsFrequently Asked Questions
Does a Service Delivery Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the role to normally require a bachelor's degree or higher in a specific field. Service Delivery Manager petitions are more likely to be approved when the job duties emphasize technical systems oversight, ITIL-based service frameworks, or IT infrastructure management rather than general client relationship work. Employers with a strong support letter and clear degree requirement in the job description have a materially better approval record.
Which visa types are most commonly used to sponsor Service Delivery Managers?
H-1B is the most common path for new hires. L-1A is frequently used for internal transfers from multinational companies, particularly when the role involves managing a team, since L-1A covers managers and executives. TN visa eligibility doesn't apply to this title. O-1 is possible but rare, as it requires demonstrating extraordinary ability, which is a high bar for most service delivery professionals.
What degree field is most likely to support a Service Delivery Manager H-1B petition?
Information technology, computer science, management information systems, or engineering management are the strongest matches. Business administration degrees can qualify if the employer's support letter connects the specific business coursework to the technical demands of the role. A degree in an unrelated field, combined with years of experience, is harder to defend under the specialty occupation standard but isn't automatically disqualifying if framed carefully.
How can I find Service Delivery Manager jobs that offer visa sponsorship?
Migrate Mate filters job listings specifically for roles open to visa sponsorship, which saves significant time compared to applying broadly and asking about sponsorship after the fact. IT services firms and enterprise software companies account for the majority of sponsored postings in this category, so filtering by industry is a useful starting point when browsing on Migrate Mate.
Can a Service Delivery Manager on H-1B change employers mid-status?
Yes. H-1B portability allows you to start working for a new employer as soon as they file an H-1B transfer petition on your behalf, provided your current H-1B was lawfully approved and you haven't fallen out of status. You don't need to wait for the new petition to be approved before starting. The new employer must file before your current status expires, and the role must still qualify as a specialty occupation.
What is the prevailing wage requirement for sponsored Service Delivery Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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