Service Delivery Specialist Jobs in USA with Visa Sponsorship
Service Delivery Specialists are routinely sponsored on H-1B visa and TN visas when the role requires a bachelor's degree in a field like business, information systems, or engineering. Employers across IT services, consulting, and logistics hire internationally for this position year-round, with no lottery blackout periods for TN visa applicants. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsService Delivery Specialist
Date: Apr 16, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 44924
Job Title: IT ServiceDesk Specialist
Reporting Line: BEA Service Manager lead
Department: IT
Role Purpose Statement
The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support. The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support.
Key Interfaces:
Internal: with all departments
External: Suppliers
Main Accountabilities
- Installation + configuration of new equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP), Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for Netherlands
- Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.
- Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software
- Patching, cabling supporting the DC team, Network Team
- Managing the Intune implementation and mobile telephony equipment for Switzerland
- Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
- Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
- Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
- Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
- Ensure that the services are delivered as per the agreed SLAs
- Actively participate in IT projects in order to offer the best solutions (e.g. VoIP, InTune)
- Participate in BEA Team meetings and supporting the BEA IT Projects
- Escalate critical issues to Senior Management and suggest corrective action.
Key Performance Indicators (KPIs)
- Successful completion and delivery of IT support for Users
- Within timelines
- High quality of solution + Minimal set of defects
- Minimal/no business disruptions implementations
- Process standardization & infrastructure readiness
- Harmonized processes in order to be able to improve efficiency of current support
- Solution in place to run defined process
- High level of process adherence across BEA SD teams countries
- Daily technical support
- Manage tickets following the priority
- Ensure ticket creation
- Propose solution proactively
- Help users with day to day activity
- Monitor Team Members activity
- Training capabilities for the team
Knowledge, Skills and Experience
- Education / diploma of IT support specialist or equivalent
- Bilingual (English / French)
- Good knowledge & experience of Windows products, Teams, Outlook, Office
- Good knowledge of database design concepts
- Doesn't need to know everything, but need to know where to find the information.
Competencies
- Excellent communication and interpersonal skills
- Customer oriented
Teamwork: Team Oriented
Personal Effectiveness
- Creative, capacity to think out-of-the-box
- Works well under pressure
- Acts with discretion
- Acts according to Bunge standards of ethics and integrity
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
- We Are One Team – Collaborative, Respectful, Inclusive
- We Lead The Way – Agile, Empowered, Innovative
- We Do What’s Right – Safety, Sustainability, With Integrity
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Consulting, Network Security, Agricultural, Database, Service Desk, Service, Security, Agriculture, Technology, Customer Service
Service Delivery Specialist
Date: Apr 16, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 44924
Job Title: IT ServiceDesk Specialist
Reporting Line: BEA Service Manager lead
Department: IT
Role Purpose Statement
The Service Desk Specialist responsibility is to ensure the day to day support for Netherland users in order to create a transparent and efficient communication between IT and the Business; The ServiceDesk Specialist is responsible for the preparation, implementation and documentation for different IT projects that requires support. The ServiceDesk Specialist is responsible for being the central point of contact for IT Infrastructure operations for projects impacting Switzerland, Desktop support, DC operations, Branch Support.
Key Interfaces:
Internal: with all departments
External: Suppliers
Main Accountabilities
- Installation + configuration of new equipment like PC's (Desktop + Laptops), Printers (Local + Network), Phones (Digital + IP), Scanners (Local + Network), Software (Lotus Notes, MS Office, Etc.) for Netherlands
- Interface with centralized teams like Servers, Storage, Network, Security, Applications, and Database etc and get them to address dependent issues.
- Helpdesk + 1st + 2nd level Support for the above mentioned end-user equipment and software
- Patching, cabling supporting the DC team, Network Team
- Managing the Intune implementation and mobile telephony equipment for Switzerland
- Perform the local / physical activities in the Geneva HQ and at Safehost for Datacenter
- Ensure complete and updated inventory of all IT Assets and regularly do the inventory check
- Actively monitor the request/ incidents coming via SNOW from users to ensure almost zero backlog
- Regular online proactive monitoring of all open service requests and monitoring allocation of the calls
- Ensure that the services are delivered as per the agreed SLAs
- Actively participate in IT projects in order to offer the best solutions (e.g. VoIP, InTune)
- Participate in BEA Team meetings and supporting the BEA IT Projects
- Escalate critical issues to Senior Management and suggest corrective action.
Key Performance Indicators (KPIs)
- Successful completion and delivery of IT support for Users
- Within timelines
- High quality of solution + Minimal set of defects
- Minimal/no business disruptions implementations
- Process standardization & infrastructure readiness
- Harmonized processes in order to be able to improve efficiency of current support
- Solution in place to run defined process
- High level of process adherence across BEA SD teams countries
- Daily technical support
- Manage tickets following the priority
- Ensure ticket creation
- Propose solution proactively
- Help users with day to day activity
- Monitor Team Members activity
- Training capabilities for the team
Knowledge, Skills and Experience
- Education / diploma of IT support specialist or equivalent
- Bilingual (English / French)
- Good knowledge & experience of Windows products, Teams, Outlook, Office
- Good knowledge of database design concepts
- Doesn't need to know everything, but need to know where to find the information.
Competencies
- Excellent communication and interpersonal skills
- Customer oriented
Teamwork: Team Oriented
Personal Effectiveness
- Creative, capacity to think out-of-the-box
- Works well under pressure
- Acts with discretion
- Acts according to Bunge standards of ethics and integrity
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
- We Are One Team – Collaborative, Respectful, Inclusive
- We Lead The Way – Agile, Empowered, Innovative
- We Do What’s Right – Safety, Sustainability, With Integrity
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Consulting, Network Security, Agricultural, Database, Service Desk, Service, Security, Agriculture, Technology, Customer Service
See all 34+ Service Delivery Specialist Jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Service Delivery Specialist
Confirm the degree requirement is explicit
H-1B sponsorship requires the role to qualify as a specialty occupation, meaning a specific bachelor's degree must be required, not just preferred. Ask the hiring manager to confirm the job posting language before accepting an offer.
Match your degree field to the role's focus
A degree in information systems, business administration, or industrial engineering aligns well with Service Delivery Specialist roles. If your degree is in an adjacent field, be prepared to explain the direct connection during the visa petition process.
Target employers with active H-1B filing histories
Consulting firms, managed service providers, and enterprise tech companies file H-1B petitions for this role regularly. Prioritize employers whose past sponsorship activity reflects a structured process, not a one-off approval.
Canadian and Mexican nationals should explore TN status
TN visa classification may apply if your role maps to a USMCA-listed category like management consultant or engineer. TN status has no lottery, no annual cap, and can often be obtained at the border or port of entry.
Get the LCA certified before your start date
Your employer must file a Labor Condition Application with the Department of Labor before submitting the H-1B petition. This step takes one to seven business days and must be completed in advance, so flag it early in the onboarding timeline.
Clarify whether the employer uses premium processing
Premium processing guarantees a USCIS decision within 15 business days for an additional fee paid by the employer. For time-sensitive start dates, confirm upfront whether the company uses it routinely or only on request.
Frequently Asked Questions
Does a Service Delivery Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the role is defined. The position must require a specific bachelor's degree, not just any degree, to meet the H-1B visa specialty occupation standard. Roles focused on IT service management, operations analysis, or systems coordination tend to qualify more reliably than generalist customer-facing versions of the title.
What degree do I need for a Service Delivery Specialist to get visa sponsorship?
Degrees in information systems, business administration, computer science, or industrial engineering are the most commonly accepted for this role. The key is that your degree field must align with the technical or operational focus of the specific position. A general business degree may suffice if the employer can document why it's required for that job.
How do I find Service Delivery Specialist jobs that offer visa sponsorship?
Migrate Mate lists Service Delivery Specialist roles specifically filtered for visa sponsorship eligibility, saving you from applying to employers who won't support international candidates. Focusing on consulting firms, IT managed services companies, and large enterprise operations teams will give you the highest concentration of sponsoring employers in this field.
Can a Service Delivery Specialist role be sponsored on a TN visa?
Possibly, if you're a Canadian or Mexican national and your role maps to a USMCA-listed occupation such as management consultant, engineer, or computer systems analyst. The job duties need to align closely with the listed category. TN visa status has no cap and no lottery, making it a strong alternative to H-1B for qualifying applicants from those two countries.
What are the chances an H-1B petition for this role gets approved?
USCIS approval rates for H-1B petitions vary by employer and how the specialty occupation argument is constructed. Roles with clearly documented degree requirements and a strong nexus between the applicant's field of study and job duties face lower denial risk. Employers with established H-1B filing histories and experienced immigration counsel tend to produce stronger petitions for roles like this.
What is the prevailing wage requirement for sponsored Service Delivery Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.