Service Delivery Specialist Jobs in USA with Visa Sponsorship

INTRODUCTION

At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first. Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible. If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of.

ABOUT THE ROLE

The HR Service Delivery Specialist plays a critical role in ensuring the accurate, compliant, and timely delivery of workforce operations services for assigned business units. This role partners closely with Dayforce and internal stakeholders to support earnings delivery, and HR systems operations, while contributing to a high-quality team member experience through the HR Shared Services model.

RESPONSIBILITIES AND DUTIES

Workforce Operations & Earnings Delivery:

- Partner with Dayforce Managed Services to support the end-to-end earnings delivery process, including WFM review, audits, validation, payroll transmission, and issue resolution for assigned business units.
- Serve as a primary liaison between HR, assigned business units, and Dayforce for earnings-related processes, system questions, and transactional support.
- Collaborate with managers and business unit partners to coordinate and process payroll-related forms, adjustments, and corrections, ensuring accuracy and compliance with established timelines.
- Conduct operational audits related to earnings, incentives, and team member data to identify discrepancies, trends, and opportunities for process improvement.
- Support payroll funding and reconciliation activities in partnership with Accounting, Dayforce, and external banking partners.
- Partner with Dayforce Tax Services to support payroll tax accuracy, compliance, and timely filings.
- Respond to earnings and system-related inquiries by leveraging the payroll contact center and ensuring a high-quality, customer-focused resolution experience.
- Escalate complex issues and proactively communicate impacts, timelines, and resolutions to business unit stakeholders.

HR Systems & Shared Services Support:

- Provide operational support across the HR team, including reporting, data entry, system updates, auditing, and troubleshooting to ensure HR data accuracy.
- Participate in Dayforce system testing initiatives, upgrades, and user acceptance training to support platform stability and continuous improvement.
- Identify and escalate system, data, and process issues while contributing to efficiency and service enhancements.
- Represent the company professionally in all internal and external interactions and communications.
- Adhere to safety standards and help promote a safe working environment.
- Adhere to and promote the Mission, Vision, and Values of Stanley Martin.
- Complete other duties as assigned by the manager.

BASIC QUALIFICATIONS

- Experience in human resources related fields.
- Strong communication & ability to manage multiple tasks and projects simultaneously.
- Professional demeanor and strong work ethic, including a commitment to safeguarding confidential information.
- Preferred experience with Dayforce HRIS.
- Strong technical skills with systems and technology.
- Proficient with Microsoft Office Suite or related software (Smartsheet).

- Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options).
- Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA).
- Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care.
- 12 weeks of paid maternity leave through our Short-Term Disability Plan.
- Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program.
- Continue your education with tuition and certification reimbursement.
- Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave.
- Protect yourself from identity theft or travel mishaps with our no-cost coverage.
- Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon.
- Get access to your paycheck early with an advanced pay option through Dayforce Wallet.
- Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more.

Stanley Martin Homes has been building new homes since 1966. Headquartered in Reston, VA, Stanley Martin Homes is one of the nation's fastest-growing homebuilders, having built more than 25,000 homes and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. Named National Builder of the Year in 2021 by Builder Magazine, Stanley Martin Homes is driven to deliver on its mission to “design and build homes people love at a price they can afford.” At Stanley Martin Homes, you're not just joining a company—you're joining a team. Whether your passion is in sales, construction, or operations, you'll contribute to delivering an exceptional home buying experience that helps people realize their dreams.