Service Delivery Specialist Jobs in USA with Visa Sponsorship
Service Delivery Specialists are routinely sponsored on H-1B visa and TN visas when the role requires a bachelor's degree in a field like business, information systems, or engineering. Employers across IT services, consulting, and logistics hire internationally for this position year-round, with no lottery blackout periods for TN visa applicants. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for the overall planning, administration, coordination, and general management of Capital Market Operations within Wholesale Banking through effective origination, syndication, servicing, administration, clearing and funding support within Truist Securities Inc and Truist Bank. This position requires deep subject matter expertise in Capital Markets operating platforms across Investment Banking & Capital Markets, the Broker Dealer (TSI), the Swap Dealer (TFC), Foreign Xchange, Syndicated Loans, and Client Onboarding activities among other capital markets segments. Deliver high quality service for all internal and external clients while managing the operational delivery framework, associated risks, and strategic direction within the supported portfolios for a large, complex banking organization. Responsible for providing delivery across the IBCM line of business (LOB) and client support through streamlined processes, integrated systems, and cost-effective services to enable superior revenue growth. This role is the primary operational business contact across IBCM and the bank for operational/trading issues as related to vendors, regulators, and areas impacted within Truist. This role and the success of the team is driven through a highly functioning relationship with our Technology Partners to deliver automation, expense reduction, lessen dependencies on manual processes and resolve issues and findings tied to processes supported and maintained with technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
-
Lead initiatives and the service delivery team within Invest Banking & Capital Markets in strategic planning, management and execution of processes, programs and governance to support investment related activities in support of IBCM
-
Partner with front office leaders to support their strategic vision and understanding of revenue growth and how Capital Market Service Delivery has to evolve to support their needs
-
Identify operational pain points and set a strategic vision to create efficiencies to reduce manual processes where increased automation can lead to revenue growth and/or expense reductions
-
Develop and maintain effective risk governance and operational risk management systems and processes for Capital Markets Service Delivery. Proactively advocates for self-identified issues to ensure the teams understand their processes to know when issues may arise needing corrective action
-
Overall responsible for third party vendors, suppliers and services in use across Capital Markets Service Delivery where all required sourcing, third party risk management and cyber/info security items are resolved in a timely manner
-
Responsible for staying up to date on market trends and issues to identify when new processes need to be implemented, or existing processes need to be changed to support the ever changing landscape of regulatory changes
-
Responsible for talent related activities including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching and terminations within established policies and guidelines
-
Stays abreast of market issues and trends, maintains up-to-date knowledge on all Truist procedures and regulations.
-
Registered Principal performing supervisory tasks for the Broker Dealer and Securities Based Swap Dealer
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Bachelor’s degree in business, Finance, Accounting or related field or equivalent education and related training
-
15 years leading Operational team(s) in the financial services industry.
-
Broad product knowledge across the operational functions supporting CIB: Equity and Fixed Income clearing; derivatives and Collateral management; foreign Xchange payments/processing; Syndicated Loan processes; International Swaps and Derivatives Association master agreements
-
Complex stakeholder management experience across functions and areas of the business. Strong influencing skills to influence a range of internal and external, technical and non-technical stakeholders.
-
Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills. The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables.
-
Prior experience with global process management and workforce management to include either building offshore teams and/or managing global teams in direct or matrixed environment.
-
FINRA Licensed Series 7 – General Securities Representative with experience in corporate securities (stocks and bonds), municipal securities, options, direct participation programs, investment company products, and variable contracts
-
FINRA Licensed Series 24 – General Securities Principal to perform the critical functions of a principal, including rules and statutory provisions applicable to the supervisory management of a general securities broker-dealer.
Preferred Qualifications
-
20+ years managing a large, enterprise scale operations team
-
Advanced degree in Business, Finance, Accounting or other related field
-
Experience working with Risk and Control Self-Assessment (RCSA) Framework
-
Participation/leadership within industry trade associations or relevant industry groups
-
FINRA Licensed Series 27 – Financial and Operations Principal (FINOP) to oversee the books and records, handle back-office operations, and ensure compliance with financial responsibility rules
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work
INTRODUCTION
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for the overall planning, administration, coordination, and general management of Capital Market Operations within Wholesale Banking through effective origination, syndication, servicing, administration, clearing and funding support within Truist Securities Inc and Truist Bank. This position requires deep subject matter expertise in Capital Markets operating platforms across Investment Banking & Capital Markets, the Broker Dealer (TSI), the Swap Dealer (TFC), Foreign Xchange, Syndicated Loans, and Client Onboarding activities among other capital markets segments. Deliver high quality service for all internal and external clients while managing the operational delivery framework, associated risks, and strategic direction within the supported portfolios for a large, complex banking organization. Responsible for providing delivery across the IBCM line of business (LOB) and client support through streamlined processes, integrated systems, and cost-effective services to enable superior revenue growth. This role is the primary operational business contact across IBCM and the bank for operational/trading issues as related to vendors, regulators, and areas impacted within Truist. This role and the success of the team is driven through a highly functioning relationship with our Technology Partners to deliver automation, expense reduction, lessen dependencies on manual processes and resolve issues and findings tied to processes supported and maintained with technology.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
-
Lead initiatives and the service delivery team within Invest Banking & Capital Markets in strategic planning, management and execution of processes, programs and governance to support investment related activities in support of IBCM
-
Partner with front office leaders to support their strategic vision and understanding of revenue growth and how Capital Market Service Delivery has to evolve to support their needs
-
Identify operational pain points and set a strategic vision to create efficiencies to reduce manual processes where increased automation can lead to revenue growth and/or expense reductions
-
Develop and maintain effective risk governance and operational risk management systems and processes for Capital Markets Service Delivery. Proactively advocates for self-identified issues to ensure the teams understand their processes to know when issues may arise needing corrective action
-
Overall responsible for third party vendors, suppliers and services in use across Capital Markets Service Delivery where all required sourcing, third party risk management and cyber/info security items are resolved in a timely manner
-
Responsible for staying up to date on market trends and issues to identify when new processes need to be implemented, or existing processes need to be changed to support the ever changing landscape of regulatory changes
-
Responsible for talent related activities including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching and terminations within established policies and guidelines
-
Stays abreast of market issues and trends, maintains up-to-date knowledge on all Truist procedures and regulations.
-
Registered Principal performing supervisory tasks for the Broker Dealer and Securities Based Swap Dealer
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Bachelor’s degree in business, Finance, Accounting or related field or equivalent education and related training
-
15 years leading Operational team(s) in the financial services industry.
-
Broad product knowledge across the operational functions supporting CIB: Equity and Fixed Income clearing; derivatives and Collateral management; foreign Xchange payments/processing; Syndicated Loan processes; International Swaps and Derivatives Association master agreements
-
Complex stakeholder management experience across functions and areas of the business. Strong influencing skills to influence a range of internal and external, technical and non-technical stakeholders.
-
Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills. The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables.
-
Prior experience with global process management and workforce management to include either building offshore teams and/or managing global teams in direct or matrixed environment.
-
FINRA Licensed Series 7 – General Securities Representative with experience in corporate securities (stocks and bonds), municipal securities, options, direct participation programs, investment company products, and variable contracts
-
FINRA Licensed Series 24 – General Securities Principal to perform the critical functions of a principal, including rules and statutory provisions applicable to the supervisory management of a general securities broker-dealer.
Preferred Qualifications
-
20+ years managing a large, enterprise scale operations team
-
Advanced degree in Business, Finance, Accounting or other related field
-
Experience working with Risk and Control Self-Assessment (RCSA) Framework
-
Participation/leadership within industry trade associations or relevant industry groups
-
FINRA Licensed Series 27 – Financial and Operations Principal (FINOP) to oversee the books and records, handle back-office operations, and ensure compliance with financial responsibility rules
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work
See all 8,256+ Service Delivery Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Delivery Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Delivery Specialist
Confirm the degree requirement is explicit
H-1B sponsorship requires the role to qualify as a specialty occupation, meaning a specific bachelor's degree must be required, not just preferred. Ask the hiring manager to confirm the job posting language before accepting an offer.
Match your degree field to the role's focus
A degree in information systems, business administration, or industrial engineering aligns well with Service Delivery Specialist roles. If your degree is in an adjacent field, be prepared to explain the direct connection during the visa petition process.
Target employers with active H-1B filing histories
Consulting firms, managed service providers, and enterprise tech companies file H-1B petitions for this role regularly. Prioritize employers whose past sponsorship activity reflects a structured process, not a one-off approval.
Canadian and Mexican nationals should explore TN status
TN visa classification may apply if your role maps to a USMCA-listed category like management consultant or engineer. TN status has no lottery, no annual cap, and can often be obtained at the border or port of entry.
Get the LCA certified before your start date
Your employer must file a Labor Condition Application with the Department of Labor before submitting the H-1B petition. This step takes one to seven business days and must be completed in advance, so flag it early in the onboarding timeline.
Clarify whether the employer uses premium processing
Premium processing guarantees a USCIS decision within 15 business days for an additional fee paid by the employer. For time-sensitive start dates, confirm upfront whether the company uses it routinely or only on request.
Frequently Asked Questions
Does a Service Delivery Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the role is defined. The position must require a specific bachelor's degree, not just any degree, to meet the H-1B visa specialty occupation standard. Roles focused on IT service management, operations analysis, or systems coordination tend to qualify more reliably than generalist customer-facing versions of the title.
What degree do I need for a Service Delivery Specialist to get visa sponsorship?
Degrees in information systems, business administration, computer science, or industrial engineering are the most commonly accepted for this role. The key is that your degree field must align with the technical or operational focus of the specific position. A general business degree may suffice if the employer can document why it's required for that job.
How do I find Service Delivery Specialist jobs that offer visa sponsorship?
Migrate Mate lists Service Delivery Specialist roles specifically filtered for visa sponsorship eligibility, saving you from applying to employers who won't support international candidates. Focusing on consulting firms, IT managed services companies, and large enterprise operations teams will give you the highest concentration of sponsoring employers in this field.
Can a Service Delivery Specialist role be sponsored on a TN visa?
Possibly, if you're a Canadian or Mexican national and your role maps to a USMCA-listed occupation such as management consultant, engineer, or computer systems analyst. The job duties need to align closely with the listed category. TN visa status has no cap and no lottery, making it a strong alternative to H-1B for qualifying applicants from those two countries.
What are the chances an H-1B petition for this role gets approved?
USCIS approval rates for H-1B petitions vary by employer and how the specialty occupation argument is constructed. Roles with clearly documented degree requirements and a strong nexus between the applicant's field of study and job duties face lower denial risk. Employers with established H-1B filing histories and experienced immigration counsel tend to produce stronger petitions for roles like this.
What is the prevailing wage requirement for sponsored Service Delivery Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.