Service Delivery Specialist Jobs in USA with Visa Sponsorship
Service Delivery Specialists are routinely sponsored on H-1B visa and TN visas when the role requires a bachelor's degree in a field like business, information systems, or engineering. Employers across IT services, consulting, and logistics hire internationally for this position year-round, with no lottery blackout periods for TN visa applicants. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsPOWER UP A CAREER WITH US
Our people power everything we do.
At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.
Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.
We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.
We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.
Storm Duty Requirements
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to storms will be considered a condition of employment.
Tampa Electric is proud to be an Equal Opportunity Employer. To learn more, please click on link below:
Disclosure Statements
Power up a career with us. Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
The Dir Advanced Delivery Infrastructure-ADI leads the project office for the successful deployment of TECO’s $900M+ Advanced Distribution Infrastructure (AMI) solutions. Works closely with the appropriate business units and stakeholders to optimize business process integration activities. Leads the ADI project team and is responsible for effectively managing both internal and external relationships over the system implementation life cycle, ensuring that project meets strategic objectives and delivers the project and business outcomes.
PRIMARY DUTIES AND RESPONSIBILITIES
- Directs the development and implementation of the ADI initiative. Defines the operational and strategic outcomes of the project and determines the requirements to achieve a successful implementation and achieve the stated business benefits and improvements to both operations & customer experience. Ensures adaptation of best-practices for streamlining and standardizing processes across the organization. Motivates and drives the organization forward to meet agreed company strategy.
- Directs the project plan, including project deliverables in terms of quality, scope, timelines and budgets/costs in line with project objectives. Manages team resources to achieve the project outcomes. Manages the optimization of the working relationships between the software providers, implementation partner and business/process owners. Guides the process to optimize effectiveness of the ADI implementation and achieve the business objectives.
- Ensures alignment of incentives and goals for the team to ensure mutual support of achievement of the project and business outcomes. Oversees resolution of issues and issues escalation process to ensure timely decision making.
- Drives change management efforts to ensure process and business change is effectively executed. Champions change and the implementation of new ideas, effectively managing a change enablement process throughout the implementation life cycle.
- Oversees the adoption and proficient utilization of the software and processes by team members through training, communication and engagement of leadership across the company. Monitors feedback results and makes necessary adjustments as needed. Provides coaching, mentoring and performance feedback for the implementation team.
QUALIFICATIONS
Education
Required: Bachelor’s degree in Engineering or related field.
Preferred: MBA or advanced degree.
Experience
Required: 8 years of work experience related to the duties and responsibilities of this position.
Preferred: Utility industry experience.
License & Certification
Preferred: Professional Engineer License in the State of Florida.
Supervisory Experience:
Required: 3 years of leadership experience.
Knowledge/Skills/Abilities (KSA)
Required:
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Strong leadership, strategic management and business process redesign skills
- Fosters and builds a collaborative working relationship with various stakeholders
- Ability to challenge the various stakeholders involved in a project
- Competent in project management and team management
- Financial Acumen
- Demonstrated analytical skills
OUR COMPETENCIES
- Puts Safety First – Protect people and the environment every day
- Be Curious & Adapt – Welcome change and keep learning
- Create Value for Customers – Build relationships and deliver quality work
- Be Accountable & Respectful – Do what’s right and follow through
- Foster Strong Teams – Build trust through teamwork and help people grow
LI-SC1
TECO offers a competitive Benefits package!!
- Competitive Salary
- 401k Savings plan w/ company matching
- Pension plan
- Paid time off
- Paid Holiday time
- Medical, Prescription Drug, & Dental Coverage
- Tuition Assistance Program
- Employee Assistance Program
- Wellness Programs
- On-site Fitness Centers
- Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
POWER UP A CAREER WITH US
Our people power everything we do.
At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.
Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.
We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—while delivering exceptional service every step of the way.
We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.
Storm Duty Requirements
Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
Responding to storms will be considered a condition of employment.
Tampa Electric is proud to be an Equal Opportunity Employer. To learn more, please click on link below:
Disclosure Statements
Power up a career with us. Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.
The Dir Advanced Delivery Infrastructure-ADI leads the project office for the successful deployment of TECO’s $900M+ Advanced Distribution Infrastructure (AMI) solutions. Works closely with the appropriate business units and stakeholders to optimize business process integration activities. Leads the ADI project team and is responsible for effectively managing both internal and external relationships over the system implementation life cycle, ensuring that project meets strategic objectives and delivers the project and business outcomes.
PRIMARY DUTIES AND RESPONSIBILITIES
- Directs the development and implementation of the ADI initiative. Defines the operational and strategic outcomes of the project and determines the requirements to achieve a successful implementation and achieve the stated business benefits and improvements to both operations & customer experience. Ensures adaptation of best-practices for streamlining and standardizing processes across the organization. Motivates and drives the organization forward to meet agreed company strategy.
- Directs the project plan, including project deliverables in terms of quality, scope, timelines and budgets/costs in line with project objectives. Manages team resources to achieve the project outcomes. Manages the optimization of the working relationships between the software providers, implementation partner and business/process owners. Guides the process to optimize effectiveness of the ADI implementation and achieve the business objectives.
- Ensures alignment of incentives and goals for the team to ensure mutual support of achievement of the project and business outcomes. Oversees resolution of issues and issues escalation process to ensure timely decision making.
- Drives change management efforts to ensure process and business change is effectively executed. Champions change and the implementation of new ideas, effectively managing a change enablement process throughout the implementation life cycle.
- Oversees the adoption and proficient utilization of the software and processes by team members through training, communication and engagement of leadership across the company. Monitors feedback results and makes necessary adjustments as needed. Provides coaching, mentoring and performance feedback for the implementation team.
QUALIFICATIONS
Education
Required: Bachelor’s degree in Engineering or related field.
Preferred: MBA or advanced degree.
Experience
Required: 8 years of work experience related to the duties and responsibilities of this position.
Preferred: Utility industry experience.
License & Certification
Preferred: Professional Engineer License in the State of Florida.
Supervisory Experience:
Required: 3 years of leadership experience.
Knowledge/Skills/Abilities (KSA)
Required:
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Strong leadership, strategic management and business process redesign skills
- Fosters and builds a collaborative working relationship with various stakeholders
- Ability to challenge the various stakeholders involved in a project
- Competent in project management and team management
- Financial Acumen
- Demonstrated analytical skills
OUR COMPETENCIES
- Puts Safety First – Protect people and the environment every day
- Be Curious & Adapt – Welcome change and keep learning
- Create Value for Customers – Build relationships and deliver quality work
- Be Accountable & Respectful – Do what’s right and follow through
- Foster Strong Teams – Build trust through teamwork and help people grow
LI-SC1
TECO offers a competitive Benefits package!!
- Competitive Salary
- 401k Savings plan w/ company matching
- Pension plan
- Paid time off
- Paid Holiday time
- Medical, Prescription Drug, & Dental Coverage
- Tuition Assistance Program
- Employee Assistance Program
- Wellness Programs
- On-site Fitness Centers
- Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
See all 8,557+ Service Delivery Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Delivery Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Service Delivery Specialist
Confirm the degree requirement is explicit
H-1B sponsorship requires the role to qualify as a specialty occupation, meaning a specific bachelor's degree must be required, not just preferred. Ask the hiring manager to confirm the job posting language before accepting an offer.
Match your degree field to the role's focus
A degree in information systems, business administration, or industrial engineering aligns well with Service Delivery Specialist roles. If your degree is in an adjacent field, be prepared to explain the direct connection during the visa petition process.
Target employers with active H-1B filing histories
Consulting firms, managed service providers, and enterprise tech companies file H-1B petitions for this role regularly. Prioritize employers whose past sponsorship activity reflects a structured process, not a one-off approval.
Canadian and Mexican nationals should explore TN status
TN visa classification may apply if your role maps to a USMCA-listed category like management consultant or engineer. TN status has no lottery, no annual cap, and can often be obtained at the border or port of entry.
Get the LCA certified before your start date
Your employer must file a Labor Condition Application with the Department of Labor before submitting the H-1B petition. This step takes one to seven business days and must be completed in advance, so flag it early in the onboarding timeline.
Clarify whether the employer uses premium processing
Premium processing guarantees a USCIS decision within 15 business days for an additional fee paid by the employer. For time-sensitive start dates, confirm upfront whether the company uses it routinely or only on request.
Frequently Asked Questions
Does a Service Delivery Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the role is defined. The position must require a specific bachelor's degree, not just any degree, to meet the H-1B visa specialty occupation standard. Roles focused on IT service management, operations analysis, or systems coordination tend to qualify more reliably than generalist customer-facing versions of the title.
What degree do I need for a Service Delivery Specialist to get visa sponsorship?
Degrees in information systems, business administration, computer science, or industrial engineering are the most commonly accepted for this role. The key is that your degree field must align with the technical or operational focus of the specific position. A general business degree may suffice if the employer can document why it's required for that job.
How do I find Service Delivery Specialist jobs that offer visa sponsorship?
Migrate Mate lists Service Delivery Specialist roles specifically filtered for visa sponsorship eligibility, saving you from applying to employers who won't support international candidates. Focusing on consulting firms, IT managed services companies, and large enterprise operations teams will give you the highest concentration of sponsoring employers in this field.
Can a Service Delivery Specialist role be sponsored on a TN visa?
Possibly, if you're a Canadian or Mexican national and your role maps to a USMCA-listed occupation such as management consultant, engineer, or computer systems analyst. The job duties need to align closely with the listed category. TN visa status has no cap and no lottery, making it a strong alternative to H-1B for qualifying applicants from those two countries.
What are the chances an H-1B petition for this role gets approved?
USCIS approval rates for H-1B petitions vary by employer and how the specialty occupation argument is constructed. Roles with clearly documented degree requirements and a strong nexus between the applicant's field of study and job duties face lower denial risk. Employers with established H-1B filing histories and experienced immigration counsel tend to produce stronger petitions for roles like this.
What is the prevailing wage requirement for sponsored Service Delivery Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.