Support Services Specialist Jobs in USA with Visa Sponsorship
Support Services Specialist roles span case management, program coordination, and client support across healthcare, nonprofits, and government contractors. Many employers file H-1B visa or TN visa petitions for qualified candidates. Your degree field and job duties need to align with a specialty occupation to qualify for sponsorship.
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Get Access To All JobsLocation: San Antonio, TX
Regular/Temporary: Regular
Job ID: 16759
Full/Part Time: Full Time
Salary Range: $46,332 annualized, commensurate with education, experience, and qualifications.
Job Type: Full Time
Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/23/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.
Required Application Materials:
- Resume is required
- Cover Letter is preferred
Job Summary
The Security Services Customer Support Specialist is responsible for the coordination and oversight of the customer support staff and development and communication of procedures designed to optimize service to the UT San Antonio's community. This role supports campus safety and law enforcement efforts, including physical security, data gathering, incoming calls, and other support efforts.
Core Responsibilities
- Provides supervision of security services customer support tasks, administrative staff, and ensures compliance with best security practices and University policies.
- Serves as central point of coordination for reported access and key issues. May perform initial troubleshooting and assessment; forwards issues as needed to Technicians or Manager as appropriate.
- Follows up with University customers to ensure access issues have been appropriately handled. Works with other Security Services sections to ensure timely resolution of customer concerns, complaints, and suggestions for improvement.
- Oversees the front desk customer service counter, department calls, and oversees customer and contractor sign-in, key and card issuance, and office schedules.
- Maintains customer/security records by obtaining, recording, conducting, and updating key records & key management system information, security system records, inspections, audits, inventories, purchases, construction projects, restricted area tracking, and special projects.
- Participates in new project design reviews and construction for customer support, quality assurance, access control/security planning, and project/record keeping. Serves as the coordination point for events and building/door schedule adjustments and departmental moves, including distributing and tracking new key issuance.
- Attends meetings with university stakeholders, including laboratory safety and other teams, to ensure needs are addressed and met within the purview of the Security Services team.
- Presents information to internal teams regarding Security Services as part of the onboarding team for new hires.
- Assists in the development and review of departmental policies and procedures.
- Processes paper and electronic documents for administrative functions.
- Performs other duties as assigned.
Required Qualifications
- High School Diploma, Vocational Training or Apprenticeship in a related field.
- Five (5) years of related work experience.
- A bachelor's degree or higher can substitute for four years of experience.
- This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Knowledge, Skills, and Abilities
- Security Operations Management
- Security Risk Management
- Policy Design & Development
- Asset Protection Management
- Incident Management
- Threat Monitoring
- Scenario Planning
- Vendor Risk Management
- Security Auditing
Working Conditions
Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.
Physical Demands
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.
This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 16759
Full/Part Time: Full Time
Salary Range: $46,332 annualized, commensurate with education, experience, and qualifications.
Job Type: Full Time
Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/23/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.
Required Application Materials:
- Resume is required
- Cover Letter is preferred
Job Summary
The Security Services Customer Support Specialist is responsible for the coordination and oversight of the customer support staff and development and communication of procedures designed to optimize service to the UT San Antonio's community. This role supports campus safety and law enforcement efforts, including physical security, data gathering, incoming calls, and other support efforts.
Core Responsibilities
- Provides supervision of security services customer support tasks, administrative staff, and ensures compliance with best security practices and University policies.
- Serves as central point of coordination for reported access and key issues. May perform initial troubleshooting and assessment; forwards issues as needed to Technicians or Manager as appropriate.
- Follows up with University customers to ensure access issues have been appropriately handled. Works with other Security Services sections to ensure timely resolution of customer concerns, complaints, and suggestions for improvement.
- Oversees the front desk customer service counter, department calls, and oversees customer and contractor sign-in, key and card issuance, and office schedules.
- Maintains customer/security records by obtaining, recording, conducting, and updating key records & key management system information, security system records, inspections, audits, inventories, purchases, construction projects, restricted area tracking, and special projects.
- Participates in new project design reviews and construction for customer support, quality assurance, access control/security planning, and project/record keeping. Serves as the coordination point for events and building/door schedule adjustments and departmental moves, including distributing and tracking new key issuance.
- Attends meetings with university stakeholders, including laboratory safety and other teams, to ensure needs are addressed and met within the purview of the Security Services team.
- Presents information to internal teams regarding Security Services as part of the onboarding team for new hires.
- Assists in the development and review of departmental policies and procedures.
- Processes paper and electronic documents for administrative functions.
- Performs other duties as assigned.
Required Qualifications
- High School Diploma, Vocational Training or Apprenticeship in a related field.
- Five (5) years of related work experience.
- A bachelor's degree or higher can substitute for four years of experience.
- This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.
Knowledge, Skills, and Abilities
- Security Operations Management
- Security Risk Management
- Policy Design & Development
- Asset Protection Management
- Incident Management
- Threat Monitoring
- Scenario Planning
- Vendor Risk Management
- Security Auditing
Working Conditions
Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.
Physical Demands
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.
This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Equal Employment Opportunity
As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Support Services Specialist
Match your degree to the job duties
Support Services Specialist titles vary widely. Document how your degree field directly relates to the specific duties in the posting. USCIS scrutinizes specialty occupation eligibility more closely when the role title is broad, so a tight degree-to-duty match in your resume is essential.
Use O*NET to frame your credentials
O*NET lists the typical education and skill requirements for support services roles. Cross-check your credentials against that profile before applying, so you can accurately describe how your background meets the standard USCIS expects for a specialty occupation determination.
Target employers with active LCA filing history
Search Migrate Mate to find employers who have filed Labor Condition Applications for support services roles. Employers with an active LCA filing history have already navigated the DOL certification process and are more operationally prepared to sponsor your petition without delays.
Ask about PERM before accepting an offer
If you're on a path toward permanent residence, ask during negotiations whether the employer is open to PERM labor certification after your first year. Some support services employers have done it before; others haven't and need time to evaluate the process alongside your offer.
Verify prevailing wage before your LCA is filed
Your employer must certify your offered wage meets the prevailing wage for your location and duties. Run a check through OFLC Wage Search using the specific role and geographic area before the LCA is submitted to DOL, so there are no surprises at certification.
Clarify E-Verify enrollment if you're on STEM OPT
If you're extending your OPT under STEM, your employer must be enrolled in E-Verify before your extension is approved. Confirm enrollment status with HR early in the offer process, since gaps here can interrupt your work authorization before an H-1B petition is filed.
Frequently Asked Questions
Does a Support Services Specialist role qualify as a specialty occupation for H-1B purposes?
It depends on how the specific role is structured. USCIS evaluates whether the position normally requires a bachelor's degree in a directly related field. Broadly defined support roles can face scrutiny if the job description accepts any degree. Roles tied to social work, public health, or program management with a required degree in that field are more likely to qualify.
Which visa types are realistic for Support Services Specialist candidates?
H-1B is the most common path if the role qualifies as a specialty occupation. TN is available to Canadian and Mexican nationals if the duties align with a profession listed under the USMCA, such as social worker. F-1 OPT and STEM OPT can bridge the gap while an H-1B petition is pending. J-1 visa is possible if a designated sponsor organization is involved.
How do I find employers who sponsor visas for support services roles?
Migrate Mate lists employers with verified LCA filing history for support services and related roles, so you can focus on organizations that have already committed to sponsoring candidates. Filtering by role type and location helps you identify active sponsors faster than applying broadly and asking about sponsorship mid-process.
Will a broad job title hurt my H-1B petition for this role?
It can. USCIS looks beyond the job title to the actual duties and minimum education requirements. A support services role that accepts any bachelor's degree, regardless of field, is harder to defend as a specialty occupation. Having the offer letter specify a required degree in a directly related field, such as human services or public administration, strengthens the petition significantly.
Can a Support Services Specialist employer start a green card process while I'm on H-1B?
Yes. Employers can initiate PERM labor certification while you're in H-1B status, and dual intent means pursuing a green card doesn't jeopardize your nonimmigrant status. The PERM process requires the employer to test the labor market first. Priority date backlogs vary significantly depending on your country of birth, with India and China facing the longest waits.
What is the prevailing wage requirement for sponsored Support Services Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.