Mid Level Warranty Specialist Jobs
Mid level warranty specialist jobs go to professionals ready to own warranty processes end to end, guide junior team members, and resolve complex claims with minimal supervision. Openings are concentrated in Electronics & Hardware, Manufacturing, and Technology & Software, with a mix of on-site, hybrid, and remote positions available, and employers like Zaniboni Lighting, ABB, and Capgemini hiring at this level now.
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This position leads Customer Support, Warranty and product samples activities; this includes troubleshooting product issues and post-sales warranty repairs both remotely and at client sites. The role supervises the Support Administrator and Samples Coordinator. To be successful in this role, you must have strong customer-facing skills, knowledge of electronics, installation, repair skills, and the ability to effectively lead others. This role is required to travel to client sites for troubleshooting and support, mostly domestic US travel, with some international.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO:
- Collaborate with other departments to prevent recurring field issues; hold weekly meetings with Operations for improvement of assemblies, Engineering for product improvement; Accounting to ensure RMAs are closed properly in the system and with the Sales team to stay ahead of any issues in the field or keep them informed.
- Supervise the Support Administrator to ensure RMA website ticketing system and internal procedures and administrative processes are followed to full completion in the system and there is confirmation with accounting.
- Supervise the Samples Coordinator to ensure customer samples, sample briefcases, and show booth products are on schedule and high-quality.
- Adhere to company warranty policies and ensure the business complies with relevant policies regarding warranties and consumer rights.
- Ensure timely and effective customer support via phone, email, or in person is being provided.
- Maintain up-to-date knowledge of products, components, installation, and troubleshooting.
- Follow assembly instructions; solder and connect components as specified; perform quality checks at each step to ensure proper functionality.
- Arrange replacements and repair defective or damaged products, ensuring prompt solutions under warranty.
- Maintain an organized, clean, and efficient production environment.
- Provide on-site support and troubleshooting, travel within the U.S., Canada, and occasionally overseas.
- Report nonconformances to Engineering and the Company Trainer for training and corrective action.
- Analyze customer feedback and warranty claims to identify patterns and improvement opportunities.
REQUIRED EXPERIENCE & QUALIFICATIONS:
- Associates or technical degree in Electronics, Mechanical or equivalent experience that would meet the minimum performance requirements for this position.
- 3 years minimum experience as a field technician with low-voltage electronics or fixtures.
- Strong experience with face-to-face customer service; client support is preferred.
- Able to read and interpret schematics, wiring diagrams, layouts, and engineering drawings.
- Skilled with hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills.
- Soldering certification is preferred, not required as long as experienced.
- Must be able and willing to interact with customers both written and verbal communications in a professional manner.
- Must be able to travel to client sites, mainly US domestic travel, some international. Able to work a flexible schedule, including weekends as needed.
- Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding, or other equipment to access elevated work areas following all safety protocols and using personal protective equipment as required.
DRUG FREE WORKPLACE:
We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake in a quarterly random screen.
HOURS, COMPENSATION AND BENEFITS:
Full-time, in-house with travel requirements. Salary is negotiable based on certifications, skillset, and experience. After 30-day waiting period, employees become eligible for Medical, Dental, and Vision insurance, paid holidays, and paid time off that increase with longevity.
INTRODUCTION
This position leads Customer Support, Warranty and product samples activities; this includes troubleshooting product issues and post-sales warranty repairs both remotely and at client sites. The role supervises the Support Administrator and Samples Coordinator. To be successful in this role, you must have strong customer-facing skills, knowledge of electronics, installation, repair skills, and the ability to effectively lead others. This role is required to travel to client sites for troubleshooting and support, mostly domestic US travel, with some international.
JOB DUTIES INCLUDE, BUT NOT LIMITED TO:
- Collaborate with other departments to prevent recurring field issues; hold weekly meetings with Operations for improvement of assemblies, Engineering for product improvement; Accounting to ensure RMAs are closed properly in the system and with the Sales team to stay ahead of any issues in the field or keep them informed.
- Supervise the Support Administrator to ensure RMA website ticketing system and internal procedures and administrative processes are followed to full completion in the system and there is confirmation with accounting.
- Supervise the Samples Coordinator to ensure customer samples, sample briefcases, and show booth products are on schedule and high-quality.
- Adhere to company warranty policies and ensure the business complies with relevant policies regarding warranties and consumer rights.
- Ensure timely and effective customer support via phone, email, or in person is being provided.
- Maintain up-to-date knowledge of products, components, installation, and troubleshooting.
- Follow assembly instructions; solder and connect components as specified; perform quality checks at each step to ensure proper functionality.
- Arrange replacements and repair defective or damaged products, ensuring prompt solutions under warranty.
- Maintain an organized, clean, and efficient production environment.
- Provide on-site support and troubleshooting, travel within the U.S., Canada, and occasionally overseas.
- Report nonconformances to Engineering and the Company Trainer for training and corrective action.
- Analyze customer feedback and warranty claims to identify patterns and improvement opportunities.
REQUIRED EXPERIENCE & QUALIFICATIONS:
- Associates or technical degree in Electronics, Mechanical or equivalent experience that would meet the minimum performance requirements for this position.
- 3 years minimum experience as a field technician with low-voltage electronics or fixtures.
- Strong experience with face-to-face customer service; client support is preferred.
- Able to read and interpret schematics, wiring diagrams, layouts, and engineering drawings.
- Skilled with hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills.
- Soldering certification is preferred, not required as long as experienced.
- Must be able and willing to interact with customers both written and verbal communications in a professional manner.
- Must be able to travel to client sites, mainly US domestic travel, some international. Able to work a flexible schedule, including weekends as needed.
- Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding, or other equipment to access elevated work areas following all safety protocols and using personal protective equipment as required.
DRUG FREE WORKPLACE:
We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake in a quarterly random screen.
HOURS, COMPENSATION AND BENEFITS:
Full-time, in-house with travel requirements. Salary is negotiable based on certifications, skillset, and experience. After 30-day waiting period, employees become eligible for Medical, Dental, and Vision insurance, paid holidays, and paid time off that increase with longevity.
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- Electronics & Hardware
- Manufacturing
- Technology & Software
- Consulting & Professional Services
Mid Level Warranty Specialist Jobs: Frequently Asked Questions
How do I get a mid level warranty specialist job?
Position your experience around ownership, not just task completion. Highlight claims you managed independently, process improvements you drove, and cross-functional work you coordinated with engineering or supply chain teams. Applications stand out when they show measurable outcomes, such as reduced claim cycle times or improved approval accuracy, rather than a list of responsibilities. Tailor your resume to the specific product category each employer works in.
Which companies hire mid level warranty specialists?
Companies hiring mid level warranty specialists right now include Zaniboni Lighting, ABB, and Capgemini, based on current listings on Migrate Mate as of November 2026. Manufacturers, automotive suppliers, consumer electronics firms, and industrial equipment companies tend to hire most actively at this level, where hands-on warranty program experience translates directly into day-one value.
Are there remote mid level warranty specialist jobs?
Yes, though most roles still prefer some on-site presence given the hands-on nature of warranty work. About 40% of mid level warranty specialist openings are remote or hybrid as of November 2026, with hybrid arrangements most common at companies where warranty analysts coordinate between field teams and central operations. Fully remote roles tend to focus on data analysis, reporting, and vendor claim review.
How do I move up to a mid level warranty specialist role?
Moving from entry level to mid level requires building depth beyond basic claim processing. Focus on taking ownership of a warranty program component, learning root-cause analysis methods, and developing working knowledge of the relevant product category. Demonstrating that you can spot patterns across claim data, communicate findings to engineering or quality teams, and reduce repeat failures is what gets you recognized for the step up.
Which industries hire the most mid level warranty specialists?
Mid Level warranty specialist roles concentrate in Electronics & Hardware, Manufacturing, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on structured warranty programs to manage product liability, supplier accountability, and customer retention, which creates steady demand for specialists who can handle claims independently and contribute to process improvements.