Account Operations Manager Jobs in Rochester, NY

First things first…

This is a 100% remote position with 0–10% travel. This role is both client facing and has internal leadership responsibilities. This role can be flexible, 30 or 40 hours per week, with a compensation range of $90-115k & annual bonus opportunity.

About Atomus Partners
Atomus Partners is a women-led, fully remote fractional HR and Finance firm that helps growing companies build strong, scalable people and operational foundations. We partner with small to mid-sized businesses across the U.S. to deliver hands-on HR, People Operations, Payroll, Recruiting, and Finance support—without the overhead of a full internal team.

Our model is collaborative and embedded: we don’t just advise from the sidelines, we become part of our clients’ teams. From compliance and systems to culture and growth strategy, we help leaders get out of the weeds and focus on building great companies.

Does this sound like you?

• Do you love being close to the work, but also love leading, mentoring, and leveling up a team?
• Do you get energized by building scalable processes, coaching strong HR talent, and partnering with founders and executives on complex people challenges?
• Do you thrive in fast-paced, growing environments where things evolve quickly—and you’re expected to bring clarity, not wait for it?

If you’re nodding along… keep reading.

About the role

The Director of HR Services is a leadership role responsible for both strategic HR client delivery and leading our HR function internally.

This role is intentionally split:

• ~40% Senior-level, client-facing HR/People Ops work, acting as a strategic partner to complex and high-growth clients
• ~60% leadership and people management, focused on building, onboarding, mentoring, and scaling our HR team and service delivery model

This role is ideal for an experienced HR leader who wants to stay hands-on with strategic HR and be an important part of our team & company’s growth.

What you’ll be responsible for

Client HR Work (˜40%)

• Serve as a senior HR leader/advisor to select clients, particularly those in: Startup, scale-up, PE/VC-backed, or transformation stages
• Lead complex HR initiatives across:
  • Compliance and risk management
  • Benefits strategy
  • Talent management and performance frameworks
  • HR systems and automation
  • Organizational planning and change
  • Employee relations and sensitive issues
• Conduct HR audits and deliver actionable recommendations
• Support executive teams with practical, business-aligned HR strategy

Leadership & Team Development (˜60%)

• Lead, mentor, and grow our HR team of fractional HR managers and strategic partners
• Establish and continuously improve internal HR service delivery processes
• Oversee client relationships, ensuring consistency, quality, and strong results
• Coach HR Managers on:
  • HR related situations
  • Client strategy
  • Prioritization and workload management
  • Executive presence and communication
• Partner with leadership to identify gaps, develop talent, and scale the team thoughtfully
• Ensure consistent, high-quality HR delivery across all client accounts
• Be an available resource for the team’s client load when needed

What will make you successful in this role

• 10+ years of progressive HR experience, with clear leadership responsibility in fast-paced, growing organizations
• Strong people leader with a track record of mentoring and developing HR talent. Prior experience in an HR consulting firm will help tremendously.
• Comfortable balancing strategy and execution
• Highly organized, decisive, and able to lead through ambiguity
• Extreme attention to detail, as it is so important in what we do every day. So much so that we want to make sure you read this posting in its entirety. Please include your favorite color when we ask you "Please include any additional information that you feel has not been previously covered."
• Excellent written and verbal communication skills
• Deep knowledge of:

Why Atomus?

At Atomus Partners, we live our core values:
Commit to Quality. Create Solutions. Collaborate as One. Cultivate Raving Fans. Climb Higher.

This is not a role for someone who wants to sit back and manage from a distance. This is a role for a leader who wants to build teams, shape strategy, and deliver real results — while helping others grow along the way.

If you’re excited by the idea of leading strong HR talent, partnering with ambitious clients, and helping scale a fast-growing company — we’d love to meet you.