Analyst Relations Jobs
Analyst Relations jobs are open across technology, enterprise software, financial services, and professional services, from coordinator to director level, with specializations in research firm engagement, competitive intelligence, and analyst briefing programs. Find a role that fits from the openings below and apply directly.
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Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Senior Manager of Operations at the CRC, the Workforce Management Systems Analyst will oversee the implementation and optimization of Workforce Management (WFM) tools and software systems. This position is critical for managing the WFM system to enhance labor utilization and monitor key performance indicators (KPIs) to ensure that goals are consistently met. The Analyst is responsible for forecasting, scheduling, and capacity planning to ensure the CRC maintains optimal staffing for luxury service delivery. This role provides actionable insights that balance efficiency and client experience excellence.
Key Responsibilities
- System Maintenance and Enhancement: Maintain the workforce management system, supporting any potential upgrades and enhancements to continuously align with the evolving retail operating model
- Configuration and Utilization: Optimize the configuration and utilization of the WFM software to support changing operational needs
- Leadership Collaboration: Conduct and lead meetings with stakeholders to proactively communicate gaps, risks, and recommendations
- Capacity Planning Management: Maintain and adjust components of the labor model to meet business requirements, ensuring optimal staffing and scheduling, volume forecasts, labor standards, and appropriate scheduling processes
- Schedule Management: Assign Ambassador schedules, organize and document current assignments, handle schedule exceptions, and complete corresponding updates in the workforce management tool. Create schedules that achieve service levels, revenue goals, and budget parameters while maintaining fair scheduling practices that meet both business and employee needs.
- Forecasting and Reporting: Analyze, develop, and report weekly, daily, and hourly forecasts and variance reports. Collect and analyze historical volume data to achieve optimal
- Monitor real-time operational performance, including queue health, service levels, staffing alignment, and adherence, and execute intraday adjustments to mitigate performance risks and maintain service expectations.
Communicate daily performance variances, emerging risks, and corrective actions to leadership and key stakeholders, escalating critical issues and partnering with operations to drive timely resolution during live business operations.
Qualifications:
Education
- Degree in Information Systems, Computer Science, Business Administration, or related field preferred
Required experience
- Bachelor’s degree in business, analytics, or related field preferred
- 4+ years of WFM experience in a contact center environment
- Experience utilizing WFM systems (Calabrio, UKG, Reflexis, Quiynx, or others) to deliver optimal scheduling, staffing, and employee experience
- Data and analytics-driven approach to problem solving with experience outcomes, relying on clear, direct, and empathetic communication
- Keen sense of the experience, service and hospitality industry, ideally in the retail sector
- Exhibits agility and openness to new ideas and ways of working
- Excellent analytical, organizational, and communication skills required (both written & verbal)
- Curiosity, proactivity, and the ability to anticipate needs before they become issues. Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision
- Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously
We Offer
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Senior Manager of Operations at the CRC, the Workforce Management Systems Analyst will oversee the implementation and optimization of Workforce Management (WFM) tools and software systems. This position is critical for managing the WFM system to enhance labor utilization and monitor key performance indicators (KPIs) to ensure that goals are consistently met. The Analyst is responsible for forecasting, scheduling, and capacity planning to ensure the CRC maintains optimal staffing for luxury service delivery. This role provides actionable insights that balance efficiency and client experience excellence.
Key Responsibilities
- System Maintenance and Enhancement: Maintain the workforce management system, supporting any potential upgrades and enhancements to continuously align with the evolving retail operating model
- Configuration and Utilization: Optimize the configuration and utilization of the WFM software to support changing operational needs
- Leadership Collaboration: Conduct and lead meetings with stakeholders to proactively communicate gaps, risks, and recommendations
- Capacity Planning Management: Maintain and adjust components of the labor model to meet business requirements, ensuring optimal staffing and scheduling, volume forecasts, labor standards, and appropriate scheduling processes
- Schedule Management: Assign Ambassador schedules, organize and document current assignments, handle schedule exceptions, and complete corresponding updates in the workforce management tool. Create schedules that achieve service levels, revenue goals, and budget parameters while maintaining fair scheduling practices that meet both business and employee needs.
- Forecasting and Reporting: Analyze, develop, and report weekly, daily, and hourly forecasts and variance reports. Collect and analyze historical volume data to achieve optimal
- Monitor real-time operational performance, including queue health, service levels, staffing alignment, and adherence, and execute intraday adjustments to mitigate performance risks and maintain service expectations.
Communicate daily performance variances, emerging risks, and corrective actions to leadership and key stakeholders, escalating critical issues and partnering with operations to drive timely resolution during live business operations.
Qualifications:
Education
- Degree in Information Systems, Computer Science, Business Administration, or related field preferred
Required experience
- Bachelor’s degree in business, analytics, or related field preferred
- 4+ years of WFM experience in a contact center environment
- Experience utilizing WFM systems (Calabrio, UKG, Reflexis, Quiynx, or others) to deliver optimal scheduling, staffing, and employee experience
- Data and analytics-driven approach to problem solving with experience outcomes, relying on clear, direct, and empathetic communication
- Keen sense of the experience, service and hospitality industry, ideally in the retail sector
- Exhibits agility and openness to new ideas and ways of working
- Excellent analytical, organizational, and communication skills required (both written & verbal)
- Curiosity, proactivity, and the ability to anticipate needs before they become issues. Entrepreneurial spirit demonstrated by ability to work effectively with limited supervision
- Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously
We Offer
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture
Analyst Relations Jobs by Experience Level
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Find Analyst Relations JobsAnalyst Relations Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software12
- Agriculture & Farming2
- Investment & Asset Management2
- Insurance1
- Cybersecurity1
What Employers Look For
The qualifications that appear most often in analyst relations jobs.
- Experience managing relationships with major analyst firms such as Gartner or Forrester
- Demonstrated ability to coordinate analyst briefings, inquiries, and research participation
- Strong written and verbal communication skills for executive and analyst audiences
- Familiarity with competitive intelligence and market positioning within a technology company
- Bachelor's degree in communications, marketing, business, or a related field
- Experience using CRM or analyst relationship management platforms to track engagement
Tips for Your Analyst Relations Job Search
Tailor your resume for analyst influence
Highlight specific examples of analyst briefings you have organized, Gartner or Forrester relationships you have managed, and any Magic Quadrant or Wave placements you supported. Generic PR or communications experience won't stand out without those concrete AR outputs.
Apply early to roles that fit
Migrate Mate lists analyst relations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target firms by coverage tier and headcount
A solo AR manager at a growth-stage vendor handles everything differently than an AR team of ten at a publicly traded company. Read job descriptions for clues about team size and analyst firm coverage list to make sure the scope matches your experience level.
Prepare a positioning story for interviews
Interviewers will ask you to walk through how you have shifted an analyst's perception of a product or vendor category. Prepare two or three examples that show your direct contribution, not just the communications team's collective output.
Negotiate for analyst program budget access
When evaluating offers, ask specifically about the size of the analyst relations budget and which tier-one firms the company holds inquiry contracts with. A role without meaningful Gartner or Forrester access limits your ability to deliver results and grow your career.
Build fluency in analyst deliverable formats
Employers expect you to understand how Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes, and inquiry calls each work and what they require from the vendor side. Demonstrating that fluency in your cover letter differentiates you from PR generalists applying to the same role.
Analyst Relations Jobs: Frequently Asked Questions
Which companies are hiring the most analyst relationss?
The companies hiring the most analyst relationss right now include Oak Street Health, part of CVS Health, CVS Health, and Gartner, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of August 2026. Enterprise software and cloud infrastructure companies consistently post the highest volume of analyst relations roles.
How many analyst relations jobs are remote?
About 65% of analyst relations openings are fully remote or hybrid as of August 2026, reflecting the relationship-driven but largely digital nature of the work. Roles focused on written analyst communications and research participation tend to be the most remote-friendly, while positions requiring frequent executive briefing travel are more likely to require in-office presence.
How do you become a analyst relations?
Most analyst relations professionals start in corporate communications, product marketing, or public relations before moving into AR. Building direct experience with analyst briefings, even in a supporting role, is the fastest way to qualify. Developing a working knowledge of how major research firms like Gartner and Forrester structure their evaluation methodologies will strengthen your candidacy significantly.
How do you get hired as a analyst relations with little or no experience?
Entry points into analyst relations often come through coordinator or program specialist roles within corporate communications or product marketing teams. Emphasize any experience you have scheduling executive briefings, synthesizing competitive research, or writing positioning content aimed at technical or institutional audiences. Demonstrating that you understand how analyst research influences enterprise buying decisions sets you apart from other entry-level applicants.
What does the analyst relations interview process look like?
Analyst relations interviews typically include a phone screen with HR, a hiring manager conversation focused on your understanding of analyst ecosystems, and a practical exercise such as drafting a briefing document or responding to a hypothetical analyst inquiry. Final rounds often involve a panel with product marketing or communications leadership who assess how well you can represent a product narrative under pressure.
Where can I find and apply to analyst relations jobs?
You can find and apply to analyst relations jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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