Senior Level And Operations Planning Jobs
Senior level and operations planning jobs put experienced professionals in charge of strategic direction, cross-functional alignment, and the planning systems that drive operational outcomes at scale. Hiring concentrates across Sports & Recreation, Banking & Financial Services, and Investment & Asset Management, with a mix of on-site, hybrid, and remote roles available and employers like Earnest, Zoox, and Lukos hiring at this level now.
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INTRODUCTION
Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.
ROLE AND RESPONSIBILITIES
As the Operations Workforce & Capacity Planning Manager, you will report to the Head of Operations. You will:
- Own end-to-end workforce strategy and capacity planning across Operations, translating volume forecasts and business needs into staffing and headcount plans.
- Lead the implementation and rollout of a new workforce management platform, partnering across Operations, Engineering, Data, and external vendors.
- Build and automate scalable forecasting, scheduling, and workforce planning processes to reduce manual work and improve operational efficiency.
- Develop capacity models and scenario analyses to guide decisions around headcount, budget, shrinkage, overtime, and resource allocation.
- Partner with Operations leadership on workforce performance, including scheduling, intraday management, service levels, and proactive staffing adjustments.
BASIC QUALIFICATIONS
About You:
- 7+ years of workforce management or capacity planning experience, including a WFM system implementation or major process build.
- 4+ years supporting contact center operations, including forecasting, scheduling, and intraday management.
- Strong analytical skills with the ability to turn workforce data into actionable recommendations.
- Proficiency in SQL, Excel, and/or Google Sheets.
- Experience partnering across Operations, Finance, Data, and technical teams.
PREFERRED QUALIFICATIONS
Even Better:
- Experience with Verint WFM or similar workforce management platforms.
- Experience with Talkdesk and/or HubSpot.
- Python or other scripting experience for analytics and automation.
- Advanced analytics, project management, or Lean Six Sigma training.
LOCATION
This role will be based in the US.
COMPENSATION
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the role's location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location, and budget. This range may be modified in the future.
- Salary Range: $123,000 - $154,000 USD. Employees are also eligible for an annual performance-based bonus and equity.
BENEFITS
Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:
- Health, Dental, & Vision benefits plus savings plans
- Mac computers + work-from-home stipend to set up your home office
- Monthly internet and phone reimbursement
- Employee Stock Purchase Plan
- Restricted Stock Units (RSUs)
- 401(k) plan to help you save for retirement plus a company match
- Robust tuition reimbursement program
- $1,000 travel perk on each Earnie-versary to anywhere in the world
- Competitive days of annual PTO
- Competitive parental leave
WHAT MAKES AN EARNIE
At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:
- Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.
- Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience.
- Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.
- Lead Together: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.
- Don’t Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.
At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability, or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
INTRODUCTION
Earnest empowers ambitious professionals to make confident financial decisions and build the life they envision. Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.
ROLE AND RESPONSIBILITIES
As the Operations Workforce & Capacity Planning Manager, you will report to the Head of Operations. You will:
- Own end-to-end workforce strategy and capacity planning across Operations, translating volume forecasts and business needs into staffing and headcount plans.
- Lead the implementation and rollout of a new workforce management platform, partnering across Operations, Engineering, Data, and external vendors.
- Build and automate scalable forecasting, scheduling, and workforce planning processes to reduce manual work and improve operational efficiency.
- Develop capacity models and scenario analyses to guide decisions around headcount, budget, shrinkage, overtime, and resource allocation.
- Partner with Operations leadership on workforce performance, including scheduling, intraday management, service levels, and proactive staffing adjustments.
BASIC QUALIFICATIONS
About You:
- 7+ years of workforce management or capacity planning experience, including a WFM system implementation or major process build.
- 4+ years supporting contact center operations, including forecasting, scheduling, and intraday management.
- Strong analytical skills with the ability to turn workforce data into actionable recommendations.
- Proficiency in SQL, Excel, and/or Google Sheets.
- Experience partnering across Operations, Finance, Data, and technical teams.
PREFERRED QUALIFICATIONS
Even Better:
- Experience with Verint WFM or similar workforce management platforms.
- Experience with Talkdesk and/or HubSpot.
- Python or other scripting experience for analytics and automation.
- Advanced analytics, project management, or Lean Six Sigma training.
LOCATION
This role will be based in the US.
COMPENSATION
A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the role's location. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, candidate location, and budget. This range may be modified in the future.
- Salary Range: $123,000 - $154,000 USD. Employees are also eligible for an annual performance-based bonus and equity.
BENEFITS
Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:
- Health, Dental, & Vision benefits plus savings plans
- Mac computers + work-from-home stipend to set up your home office
- Monthly internet and phone reimbursement
- Employee Stock Purchase Plan
- Restricted Stock Units (RSUs)
- 401(k) plan to help you save for retirement plus a company match
- Robust tuition reimbursement program
- $1,000 travel perk on each Earnie-versary to anywhere in the world
- Competitive days of annual PTO
- Competitive parental leave
WHAT MAKES AN EARNIE
At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other:
- Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success.
- Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience.
- Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What’s good enough today won’t be good enough tomorrow. Excellence isn’t a destination; it’s a mindset of continuous improvement.
- Lead Together: Our success comes from how we work together. Leadership is not about titles—it is about action. We take ownership, drive results, and move forward as a team.
- Don’t Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient.
At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability, or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
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Who's Hiring
Top Industries Hiring
- Sports & Recreation
- Banking & Financial Services
- Investment & Asset Management
- Automotive
- Manufacturing
Senior Level And Operations Planning Jobs: Frequently Asked Questions
How do I get a senior level and operations planning job?
Employers hiring at the senior level want candidates who have owned complex planning cycles end to end, not just contributed to them. Highlight experience leading S&OP processes, driving cross-functional alignment, and delivering measurable improvements to forecast accuracy or inventory efficiency. Fluency with enterprise planning tools and a demonstrated ability to influence decisions above and below you in the organization are what separate senior candidates from mid-level ones.
Which companies hire senior level and operations plannings?
Companies hiring senior level and operations plannings right now include Earnest, Zoox, and Lukos, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large manufacturers, consumer goods companies, logistics providers, and technology firms running complex supply chains that require experienced planners to lead the work.
Are there remote senior level and operations planning jobs?
Yes, though remote availability varies by employer and function. About 20% of senior level and operations planning openings are remote or hybrid as of November 2026, reflecting demand from companies that have built distributed planning teams. Roles tied to plant operations or physical inventory management are more likely to require on-site presence than those focused on strategic forecasting or S&OP leadership.
What makes a and operations planning role senior level?
Senior and operations planning roles are defined by scope and accountability. You're not executing a planning process someone else designed, you're owning it, improving it, and defending it to leadership. Expect to lead S&OP cycles, set methodology for demand and supply planning, mentor junior planners, and drive decisions that affect capacity, inventory, and customer service levels across the business.
Which industries hire the most senior level and operations plannings?
Senior level and operations planning roles concentrate in Sports & Recreation, Banking & Financial Services, and Investment & Asset Management, based on current listings on Migrate Mate as of November 2026. These sectors tend to run high-volume, complexity-intensive supply chains where experienced planning leadership directly affects margin, service levels, and operational resilience, making senior planners a priority hire.